The Hornchurch Care Home

2a Suttons Lane, Hornchurch RM12 6RJ
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9.7 93 Reviews
  • The Hornchurch Care Home, Hornchurch
The Hornchurch Care Home, conveniently located in a residential area of Hornchurch, Essex, provides personalised residential, nursing and dementia care to older people.

With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at The Hornchurch to deliver the kindest possible care to residents, supporting them to live life the way they choose.

The professional care team at The Hornchurch are on hand to help residents settle into life at the home. They take the time to learn about each resident’s individual hobbies and interests, supporting every person at the home to lead an active and fulfilling life. In addition to the range of activities available, residents are encouraged to take an active role in the Hornchurch community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Purpose-built and recently refurbished, The Hornchurch offers a host of places to relax and socialise, as well as perfect spots for residents to enjoy hobbies. The landscaped garden and patio is a great place to spend time with friends and family, while residents can also enjoy a range of onsite facilities such as the popular hair salon.

The Hornchurch also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends, and on those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining.
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Care Provided by The Hornchurch Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1166
  • Self-Funded Residential Dementia Care: from £1166
  • Self-Funded Nursing Care: from £1526
  • Self-Funded Nursing Dementia Care: from £1526
  • RESPITE Self-Funded Residential Care: from £1283
  • RESPITE Self-Funded Residential Dementia Care: from £1283
  • RESPITE Self-Funded Nursing Care: from £1680
  • RESPITE Self-Funded Nursing Dementia Care: from £1680
The price(s) shown are provided by the care home. Contact The Hornchurch Care Home for full pricing details and T&Cs.

Contact The Hornchurch Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact The Hornchurch Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Pamela Mauchaza (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (55)

The Hornchurch Care Home Reviews (93)

9.7

The Hornchurch Care Home has a Review Score of 9.7 (9.656) out of 10, based on 25 reviews in the last 2 years.
Over all time The Hornchurch Care Home has 93 reviews.

Overall Experience
  • 45
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Date Published
  • 93
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  • 25
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Reviewer Connection to The Hornchurch Care Home
  • 38
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  • 4
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Total of 93, showing 1-20
Review from Joanna M (Daughter of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team have been fantastic with my dad, they are very caring. He has improved significantly since being released from hospital. We are very happy with dad's care.
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Review from G H (Daughter of Resident) published on 15 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Treated very well and respectfully by all staff. However on occasion sleep is disturbed by residents with dementia in nearby rooms making a lot of noise at night.
Reply from Julie Caygill, Hospital Liaison Team Administrator at The Hornchurch Care HomeThank you for taking the time to share your feedback. We are very pleased to hear that you feel your loved one is treated with respect and kindness by our staff, as this is extremely important to us.
We are sorry to hear that their sleep is occasionally disturbed. Supporting residents living with dementia can sometimes involve managing behaviours that occur during the night, and we understand how challenging this can be for others nearby. Our team works closely to minimise disruption wherever possible and to support all residents' comfort and wellbeing, particularly overnight.
Thank you again for your comments, which help us to continue improving the care and environment we provide.
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Review from Carol D (Sister of Resident) published on 10 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very upset that my brother was sent to the hospital with no coat or blanket on him, after just coming out of hospital with pneumonia back in February this year.
Reply from Julie Caygill, Hospital Liaison Team Administrator at The Hornchurch Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. We are pleased to have been able to resolve this matter having spoken with you. Please be assured the safety, wellbeing and happiness of those in our care remains always our upmost priority.
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Review from Richard H (Resident) published on 10 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pretty good, most of the time.
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Review from John S (Son of Resident) published on 7 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in Hornchurch Care Home and now my mother is here. This is where I wanted my mother to be. The care here is very good and I know my mother will be taken care of.
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Review from Michelle J (Granddaughter of Resident) published on 2 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been hear for 3 years excellent service, room is always spotless. Nan is always cared for well, staff especially Dawn is outstanding so caring.
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Review from K J (Daughter of Resident) published on 27 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely pleased that my mum who is 89 suffering from Alzheimer and dementia is now safe and well cared for in Hornchurch Care Home. The nurses, carerers and manager are marvelous. They are very friendly and professional. My mum is much more carmer and happier now.
The rooms are lovely and
have a good size. The care home has a lovely warm atmosphere and they make everyone very welcome. Mum loves the activities they also provide.
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Review from Sheila R (Relative of Resident) published on 24 March 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Pleased with the care she is getting. Communication is clear with the staff. Just hoping she settles. Enjoys the activities. I am interested in having profession salon treatment.
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Review from A F (Daughter of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was only in the care home for a very short period of time before she passed away. The staff were extremely attentive and kind and I could not fault the care that my mum received. Everyone we spoke to went out of their way to help in any way they could. The staff updated me on a daily basis regarding
mum's condition and were very professional. Our family were looked after very well when we visited. We couldn't have asked for more. Thank you for being there with us and for providing my dear mum with first class care.
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Review from Jim B (Husband of Resident) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was in the home for 2 1/4 years. I am so pleased that she was in this home. It has been excellent in all respects. All the staff are marvellous. My wife could not have been looked after any better. I've always said this must be the best care home in London (or anywhere). Well done everybody.
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Review from Lee F (Friend of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first moment to the last, everyone (staff) have been unbelievable, kind and caring with such understanding of everyone's needs. The care for my neighbour (and I was there most days) was to a level that even I couldn't believe, the staff and management deserve a lot of credit for the way they
go about their daily tasks to ensure patient and visitors are well cared for. Thank you for everything.
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Review from Terance M (Husband of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home has been very helpful with my wife, she has been well cared for in the care home, the staff have been respectful and helped her with all her needs.
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Review from Sue J (Niece of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was only in the care home for a short time before she passed away but we could not fault the care and compassion of every member of staff, not only to my aunt but her two sisters aswell. She was only in there a short time but we felt she was well looked after and treated with dignity.
The whole
care home was always clean whenever we visited and the food looked delicious.


Our family would like to thank all of the staff for their kindness.

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Review from Mary L (Sister of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We did not want our sister to have to go into a care home but we could not have asked for more. The staff were not only lovely to my sister but also to my other sister and me. We are so grateful that they made her last days so comfortable and bearable.
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Review from A N (Son of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are excellent with looking after my Dad. They have respected his wish to not have the hoist used to allow him to be in the lounge so that he can remain in his room where he is happy.
The facilities are very good even though he does not use as many as he used to. He enjoys the food and the
chance to watch his own programs on the TV.
The staff ensures that his hygiene is as good as he will allow them.
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Review from Jean T (Wife of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff at the care home very efficient, kind and professional. The staff will help and assist in any way they can. The care home is kept very clean and all patients' clothing kept clean to a high standard. My many thanks to all staff.
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Review from J B (Husband of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased and grateful that my wife is in this care home. She could not be in a better place. Well done to the gardener for all the floral decorations and the garden. Lovely. Sincerest thanks to all the staff.
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Review from Janice G (Daughter of Resident) published on 28 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum seems happy and is well looked after. I am kept up to date with her care. Staff and management always available to speak to.
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Review from L R (Daughter of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Hornchurch could not have been more accommodating and made the process of moving Mum quickly into her new home so simple. They found a solution to every hurdle.
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Review from T G (Daughter-in-law of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law has only just arrived here, so far I'm very happy with all staff and her care.
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Current Review Score: 9.7 (9.656)

Overview of Review Score

The Review Score of 9.7 (9.656) out of 10 for The Hornchurch Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.656 for The Hornchurch Care Home is calculated as follows: ( (199 Excellents x 5) + (79 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 288 Ratings = 4.656
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hornchurch Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about The Hornchurch Care Home

What types of Care is The Hornchurch Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Hornchurch Care Home have?

There are 55 Single Rooms.

What are the Facilities & Services at The Hornchurch Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Hornchurch Care Home to the centre of Hornchurch?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hornchurch Care Home to verify any information. View our terms and conditions. The Hornchurch Care Home has an Enhanced Service - more info.