Kestrel Grove Care Home

Hive Road, Bushey Heath, Bushey WD23 1JQ
Review Us
9.8 50 Reviews
  • Kestrel Grove Care Home, Bushey
Kestrel Grove Nursing Home has for decades been respected in its local community for offering quality and versatile care. A family-run service, the team is dedicated to achieving the kind of care that they would wish for their loved ones.

All parties are kept up-to-date with continuing care developments and each member of the qualified team is informed on personal care requirements.

The focus is on homeliness and comfort, with refreshments available throughout the day and personal interests and activities supported.

Carers are carefully chosen and demonstrate their commitment to the dignity, individuality and privacy of all service users, at the same time as respecting social and emotional needs.
Show Kestrel Grove Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please get in touch directly to discuss fees.

Funding Types Accepted

  • Self Funding (Private)
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Aldred (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (61)
  • Single Rooms with Ensuite Wet Room (31)

Kestrel Grove Care Home Reviews (50)

9.8

Kestrel Grove Care Home has a Review Score of 9.8 (9.755) out of 10, based on 11 reviews in the last 2 years.
Over all time Kestrel Grove Care Home has 50 reviews.

Overall Experience
  • 47
  • 3
  • 0
  • 0
  • 0
Date Published
  • 50
  • 0
  • 0
  • 11
  • 39
Reviewer Connection to Kestrel Grove Care Home
  • 21
  • 13
  • 6
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 50, showing 41-50
Review from Lisa B (Daughter of Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very friendly, homely atmosphere with exceptional care. All the staff are very attentive to my Fathers needs at all times. There are lots of activities and outings arranged for the resident and their families. The nursing care is excellent, with a very good team working round the clock. I would highly
recommend Kestrel Grove.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steven W (Son of Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my Mother who has dementia in Alzheimers became a resident in February 2018, I cannot fault the care and attention of all the staff. A gauge of an excellent care-home is the fact that staff are working here after 20 plus years service. Everyone is working with a smile on their faces and that is
a tribute to this homes management and senior nursing staff.
I can see that my mothers daily care needs are met.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John H (Son of Resident) published on 17 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents are residents at Kestrel Grove, since they have been there my worries regarding their health and well-being have vanished. The friendly attentive staff ensure their different needs are catered for. Both my parents seem happy and well looked after. Regular entertainment and activity keeps
them occupied and this place differs from so many other care homes I had visited, in that it is not a smelly God’s waiting room, but a fresh and vibrant environment to stimulate the residents as their need require. I can only sing the praises of this place and compliment the team, and hope my children find a place of similar quality when my time comes.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steven W (Son of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was very well looked after for the seven years he was at Kestrel Grove. I remember he used to tell me he was very happy there. He passed away at the home on 25th January 2018.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H S (Daughter of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kestrel Grove's expertise in palliative care was highly valued. The kindness and compassion shown by all staff to our mother and ourselves was really appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nikki G (Wife of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Kestrel Grove for almost six years and I cannot praise the home highly enough. The staff are kind and friendly and it feels like being with a family. The food is excellent, there are varied activities for the residents and the staff are always open to new suggestions
for suitable entertainment. The home is family run and has always shown respect and interest in everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judy S (Daughter of Resident) published on 20 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the relatively short time, my father was at Kestrel Grove Nursing Home, he was treated with care and dignity at all times. All the staff were very attentive and could not do enough for him. My husband and I were also kept up to date with his care and we were also dealt with compassionately which
certainly helped at such a difficult time. We would not hesitate to recommend Kestrel Grove to friends and family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter H (Son of Resident) published on 14 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a very good care home. There are nurses and carers to look after the residents and entertainment in the afternoons (often live music on a Wednesday). they celebrate to suit the religions of different residents e.g. Hanukkah and Christmas. The home is set in beautiful grounds with neatly tended
lawns. The residents are treated with respect. My mother speaks Hungarian and Romanian and many of the carers can speak in these languages to her. They can have meals served when they choose to have them and they can choose what to eat.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dr. M.C. H (Daughter of Resident) published on 11 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is excellent care in this home as I can testify, as my Mum has been there for nearly 16 years and now has full dementia.
The nursing staff are highly professional and always have time to talk. There are plenty of nurses and carers who stay for long periods
(four of them have looked after my
mum over ten years) and the atmosphere is warm, pleasant and relaxed. The home is very clean and, of course, very beautiful as it is in a well preserved period building with spacious and well planted grounds. The food is jolly good and the care staff are very kind and thoughtful, especially about small details like clothes and make up. There is always something going on in the way of activities.


I would say that the high standards in this home have consistently risen during the time I have been visiting it.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elaine M (Daughter of Resident) published on 17 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since becoming a permanent Kestrel Grove resident in March 2015, my 92 year old father has enjoyed the best quality of life he could possible have at this time. His complex meds are well managed and his condition is carefully and sensitively monitored; he is treated with respect and genuine fondness
by the excellent and caring staff (at all levels), at all times.


The high quality of the environment including the cleanliness of rooms, the beautiful grounds, the fresh linen and flowers in the dining room helps to create a sense of pride in both the staff and the residents for whom they care. Activities are varied and regular, my dad especially enjoys the chair exercises, bingo and visiting singers; and more recently a great BBQ to which he invited me as his guest!


Kestrel Grove is a family run business and many of the staff have worked here for over 5 years which I believe contributes to the consistency of care, as does the 'in-house' training (no agency staff are used). The owner, of whom the staff speak very highly, is on site during the week and is very involved with the day to day issues. Nothing is too much trouble here and every request is met with a smile - I would highly recommend this nursing home without reservation.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for Kestrel Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.853 for Kestrel Grove Care Home is calculated as follows: ( (114 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 129 Ratings = 4.853
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.902 Points relating to the number of positive Reviews for Kestrel Grove Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 11 Positive Reviews ÷ 12.2 = 0.902
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kestrel Grove Care Home to verify any information. View our terms and conditions. Kestrel Grove Care Home has an Enhanced Service - more info.