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- Ladyville Lodge Care Home







Welcome to Ladyville Lodge, a warm and welcoming place that residents and staff call home. Ladyville Lodge is a family-owned purpose-built home that provides round-the-clock residential, dementia and respite care situated in North Ockenden.
Headed up by a very experienced management team with dedicated and experienced staff. The team delivers the highest level of compassionate, personalised care and are committed to providing residents with dignity, independence and choice.
The home has been carefully considered...
Care Provided by Ladyville Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This includes planning and delivery, person-centered care plan, all meals, snacks and drinks, access to the full range of in-home activities, utilities such as water, heating and electric, all accommodation costs, housekeeping and laundry service (excluding dry-cleaning), 24 hours staffing to meet their needs.
Due to the costs, we incur in preparing a room and the plan of Care for arrival, the minimum term of respite care is two whole weeks. This means that if your stay is less than two weeks, you will be responsible for our charges up until the end of the week you leave the care home.
The price(s) shown are provided by the care home. Contact Ladyville Lodge Care Home for full pricing details and T&Cs.
Contact Ladyville Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Each Other Care
- Private Owned
Person in charge
- Angela Gullefer (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (42)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (1)
Visiting
- The home welcomes visitors at any time. Feel free to pop in.
Parking
- Private Parking area to the front of the home.
Ladyville Lodge Care Home Reviews (42)
Ladyville Lodge Care Home has a Review Score of 9.4 (9.396) out of 10, based on 8 reviews in the last 2 years.
Over all time Ladyville Lodge Care Home has 42 reviews.
At first it was a rocky start with some none care issues but I am pleased to say after a while things massively improved.
The staff are amazing with care and compassion friendly and approachable.
I really would recommend this home to anyone that has fears for their loved one as these are taken away when you see the care and support they have.
Well done team you have taken my doubts away.
Thank you for the great review. We are pleased that you are happy with the care provided. It is a pleasure to look after your loved one.
My mum has only been at Ladyville Lodge for a short time but it is such a wonderful place and I know my mum is in safe hands. Her room is lovely with such a nice view and it has a good homely vibe there. The staff are so friendly and caring. The Christmas party they put on for the residents was great and we all had such a good time. Thank you Maxine and Karen! X
Thank you so much for the lovely review. It is an absolute pleasure to look after your mum. We always try our very best to enhance the lives of those we are caring for and it is wonderful that you and mum and are having such a positive experience with us.
You can see that all residents are well looked after and loved. They are very accommodating when a group of family members come to visit.
The home is very presentable and clean.
Thank you very much for your kind comments. It is our top priority to ensure that we enrich the lives of those we care for as much as possible.
We're very pleased with mums care. The only issues are, we're not told that her toiletries are running low, also she has a room with a step which doesn't help because she is losing mobility. There needs to be more seats provided for visitors when the lounge is full.
Thank you for the recent review. It is really good to see that you are pleased with mum's care and this is evident from the star values awarded. We value feedback at Ladyville and if you have anything you wish to discuss my door is always open. We will work with you to ensure that mum is safe...
Very caring staff lovey home and surroundings clean and lovely decorative there's good entertainment for them and things to do most days he has been there a few years now and would not him any where else now.
Thank you so much for this lovely review. It is a pleasure to look after our lovely residents and provide them with a safe and happy home. We try to help them live a fulfilled life with a varied well-being programme with a difference.
My husband has been a resident at Ladyville for 3 years. The actual home has a very friendly and homely feeling, nice bright rooms and comfortable lounge and dining room. The staff are excellent. Very caring and professional with the residents' best interests at heart. Very happy with his care.
I have found the caring nature of the people that work at Ladyville Lodge to be excellent. They all know the names and varied personalities of their residents. There is a warm atmosphere at the home. The activities and visits are varied, enabling many of the residents to go out and/or experience different activities within the home.
Brilliant care home, staff fab, everyone can't do enough for the residents and families alike. Always something going on for residents, trips out, singers and other entertainment. Can't fault it. And when Mum gets unwell, they are really on the ball.
Mum is well cared for. Staff are all nice. Food looks lovely. Mum knows she needs care and knows it is the best home locally. Nursing staff on call all the time. Would recommend. Mum has met some lovely residents and refers to them as her new friends. Staff are always willing to listen, nothing is too much trouble. Caring and considerate of family feelings.
Thank you for taking the time to share your Mum's experience in our shared home. We're delighted that she's settled and is enjoying this chapter with friends old and new. It's a pleasure for you both to be part of our community here at Ladyville.
Staff are very caring. Facilities are good with plenty of activities. Rooms comfortable. Would certainly recommend Ladyville Lodge Care Home if you are looking for residential care for a friend or relative.
The staff across all areas are very welcoming. Always happy to help with anything and welcome you warmly to the home. The medical and care staff stay on top of all my father's needs. I feel comfort in knowing my father is not just well looked after and safe but is also part of the welcoming home-from-home environment.
Mum is happy at Ladyville, she has been here for quite a few years now including lockdown. It's a very caring home and kind, Mum is treated with dignity. She has her favourite carers that she has a laugh with! She said the food is good, her favourite is breakfast! Mum enjoys the singers that come in and lately enjoys sitting out in the courtyard.
Our experience has been so caring, helpful and accommodating. Yes there are tweaks that could be improved on, but they are working really well with all the improvements coming together at the home. The garden party was just wonderful and enjoyed by all. There are lots of daily activities and they have entertainment on a regular basis as well as organising outings. Please continue with these, as it's so important for the well-being of the residents. The kitchen staff and chefs are wonderful and work really hard to provide delicious home-cooked meals. Residents may just require some help/assistance with eating the food. The staff also listen to any concerns family members may have and give you their time in a very busy environment and we appreciate all you do, so a massive thank you.
Thank you Ladyville for all your care and attention.
Thank you so much for your kind words. We're so pleased to see that your Mum is enjoying her stay with us and achieving her goals and aspirations. Thank you for being a valued part of our shared home community.
From the initial enquiry to her eventual stay, everything was done professionally and with Mum's utmost care in mind.
I would thoroughly recommend Ladyville.
Thank you for your kind words. It was a pleasure to support your Mother in our shared home here at Ladyville and we send you our very best wishes.
Had the best time today with my mum and all her friends at the Ladyville Christmas Party. Everyone who works there is so kind and makes you feel so welcome. It was a really lovely day, and I feel so happy with Mum's care. Highly recommend Ladyville.
Thank you so much for your kind words, Deb. We are delighted to hear you are so happy with your mum's care and that you are made to feel so welcome in our home - we will pass on your great feedback to our team.
The manager and the whole team are extremely professional, caring, and attentive to residents' needs and know every person very well. Any queries are managed quickly and effectively.
The new manager has implemented renovations to Ladyville - looking excellent!
The bedrooms are lovely, the lounge has a great community spirit, and the dining experience is amazing! Little touches such as linen tablecloths and flowers on the tables really make the residents feel special. Food is freshly prepared and cooked on-site and is always of very high quality, balanced and nutritious. The care, dignity, and happiness of residents is at the heart of everything. Our loved one is so happy, in her words 'this place is lovely, it's just how I imagine Heaven will be'.
Thank you Ladyville!
We have always found the management and staff very caring towards Mum and the food is always cooked fresh and seems very tasty.
Where possible the residents can take part in activities and join in the functions within the grounds.
Finally we would like to add that we have always been very happy with the care Mum receives at Ladyville Lodge from all the staff in what must be at times very difficult and trying circumstances.
Thank you so much for taking the time to leave us such a lovely review. We're so pleased that your mum has been happy with us and that our dedicated teams continue to work to the high standard expected.
The carers are always happy, smiling and helpful.
It’s a good feeling knowing you can walk away knowing your mum is being looked after.
Although I feel it could do with a bit of modernisation, it makes up for it with caring staff.
Thank you so very much for your review. This is exactly the feeling I want everyone to have when they walk into Ladyville Lodge. The refurbishment is underway but, as you can imagine, it is going to take some time given the size of the home.
The food was excellent and my brother in law (who has learning difficulties) was treated with kindness, respect and great patience - nothing was too much trouble.
Set in beautiful grounds, we really felt that he was in great hands.
Thoroughly recommend Ladyville Lodge to anyone looking for a place for their loved one.
Thank you for taking the time to leave us such a lovely review!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 July 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Ladyville Lodge Care Home.
There are no upcoming events for Ladyville Lodge Care Home.
Awards / Recognitions (1)
- 16 Nov 2024Recipient: Ladyville Lodge Care Home
Accreditations
There are no accreditations posted yet for Ladyville Lodge Care Home.
Meet the Team (1)

I’m Maxine, Registered Manager at Ladyville Lodge in Upminster. My family are incredibly important to me. This aligns with my work here at Each Other Care, as we are a family-owned organisation. I’m a former schoolteacher and made the move into the care sector after realising this is where my passion lies. My favourite thing about my role is being able to make a difference in people’s lives and seeing them thrive with us here at Ladyville Lodge. I’m proud of the inclusive ‘family-style’ community we have built to provide people with the very best care.
Frequently Asked Questions about Ladyville Lodge Care Home
What types of Care is Ladyville Lodge Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ladyville Lodge Care Home have?
There are 42 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Ladyville Lodge Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Ladyville Lodge Care Home to the centre of Upminster?
2.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ladyville Lodge Care Home to verify any information. View our terms and conditions. Ladyville Lodge Care Home has an Enhanced Service -more info.