Ladyville Lodge Care Home

Fen Lane, North Ockendon, Upminster RM14 3PR
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9.7 41 Reviews
  • Ladyville Lodge Care Home, Upminster
Welcome to Ladyville Lodge, a warm and welcoming place that residents and staff call home. Ladyville Lodge is a family-owned purpose-built home that provides round-the-clock residential, dementia and respite care situated in North Ockenden.
 
Headed up by a very experienced management team with dedicated and experienced staff. The team delivers the highest level of compassionate, personalised care and are committed to providing residents with dignity, independence and choice.
 
The home has been carefully considered to ensure it offers exceptional accommodation, which is affordable and of an outstanding standard. Every detail of the home has been carefully considered, creating a pleasing and calming environment.
 
All bedroom suites are comfortable and spacious with some having en-suite facilities. The rooms come furnished however residents are able to request an unfurnished room allowing them to bring in those special objects and personal touches to make their room truly feel like home.  
 
At Ladyville Lodge, activities are important to people's health and wellbeing, therefore they have a varied programme of activities, performers and daily activities. There is also an in-house hairdresser. The gardens provide a relaxing and comfortable area for residents to enjoy.
 
Residents range from those who are relatively independent to those who require nursing, residential, dementia or end of life care. Ladyville Lodge provides discreet support in a place which is not institutional and promotes independence as much as possible. Dignity, encouraging, independence, involving family and friends, are part of Ladyville’s ethos. 
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Care Provided by Ladyville Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1678 – £1733
  • Self-Funded Residential Dementia Care: £1788 – £1788
  • Self-Funded Nursing Care: £1925 – £1925
  • Self-Funded Nursing Dementia Care: £1925 – £1925
  • RESPITE Self-Funded Residential Care: £1678 – £1733
  • RESPITE Self-Funded Residential Dementia Care: £1767 – £1788
  • RESPITE Self-Funded Nursing Care: £1925 – £1925
  • RESPITE Self-Funded Nursing Dementia Care: £1925 – £1925

Care Package
This includes planning and delivery, person-centered care plan, all meals, snacks and drinks, access to the full range of in-home activities, utilities such as water, heating and electric, all accommodation costs, housekeeping and laundry service (excluding dry-cleaning), 24 hours staffing to meet their needs.


Respite Care
Due to the costs, we incur in preparing a room and the plan of Care for arrival, the minimum term of respite care is two whole weeks. This means that if your stay is less than two weeks, you will be responsible for our charges up until the end of the week you leave the care home.

These prices are only a guideline, please contact Ladyville Lodge Care Home to find out the exact price for your requirements.

Contact Ladyville Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ladyville Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Maxine Hall (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • The home welcomes visitors at any time. Feel free to pop in.

Parking

  • Private Parking area to the front of the home.

Ladyville Lodge Care Home Reviews (41)

9.7

Ladyville Lodge Care Home has a Review Score of 9.7 (9.701) out of 10, based on 15 reviews in the last 2 years.
Over all time Ladyville Lodge Care Home has 41 reviews.

Overall Experience
  • 32
  • 8
  • 0
  • 0
  • 1
Date Published
  • 41
  • 4
  • 7
  • 15
  • 26
Reviewer Connection to Ladyville Lodge Care Home
  • 21
  • 5
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Eddie S (Husband of Resident) published on 11 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend this nursing home enough. With their friendly nature from the very 1st day my wife arrived.

Manager was so understanding and took so much pressure off of me too concentrate on my wife. All the staff from the sisters, nurses, cleaners, kitchen staff and even maintenance staff were
so friendly, happy attitude it made it a little easier at this difficult time which in turn made it feel more like home.


Down to earth caring people, not only for my wife, but for me also.


To trust another person to care for a love one is a very difficult thing to do. These people took that worry away but still not easy. From small things like favorite meals to hourly care, nothing was an issue or problem.


If I thought too me, there was a problem, I'd ask and I got told exactly how they were caring hourly, daily, etc and any future care planned ahead etc.


The single room my wife had looked out into the garden/patio area which is lovely. Unfortunately my wife could not get about to see the rest of the garden/out doors, but this open space looks across fields so a little peace of country side and not surrounded by other buildings.


This is a POSITIVE not a negative, even till the end the staff were with me and my family and still caring for my wife and me.


Thank you to the Manager and the many staff again and even now with your support. X

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Ladyville Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.701 for Ladyville Lodge Care Home is calculated as follows: ( (128 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 177 Ratings = 4.701
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ladyville Lodge Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Maxine

Maxine Hall

Job Title: Manager Joined: 2021

I’m Maxine, Registered Manager at Ladyville Lodge in Upminster. My family are incredibly important to me. This aligns with my work here at Each Other Care, as we are a family-owned organisation. I’m a former schoolteacher and made the move into the care sector after realising this is where my passion lies. My favourite thing about my role is being able to make a difference in people’s lives and seeing them thrive with us here at Ladyville Lodge. I’m proud of the inclusive ‘family-style’ community we have built to provide people with the very best care.

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