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- Ladyville Lodge Care Home







Welcome to Ladyville Lodge, a warm and welcoming place that residents and staff call home. Ladyville Lodge is a family-owned purpose-built home that provides round-the-clock residential, dementia and respite care situated in North Ockenden.
Headed up by a very experienced management team with dedicated and experienced staff. The team delivers the highest level of compassionate, personalised care and are committed to providing residents with dignity, independence and choice.
The home has been carefully considered...
Care Provided by Ladyville Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This includes planning and delivery, person-centered care plan, all meals, snacks and drinks, access to the full range of in-home activities, utilities such as water, heating and electric, all accommodation costs, housekeeping and laundry service (excluding dry-cleaning), 24 hours staffing to meet their needs.
Due to the costs, we incur in preparing a room and the plan of Care for arrival, the minimum term of respite care is two whole weeks. This means that if your stay is less than two weeks, you will be responsible for our charges up until the end of the week you leave the care home.
The price(s) shown are provided by the care home. Contact Ladyville Lodge Care Home for full pricing details and T&Cs.
Contact Ladyville Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Each Other Care
- Private Owned
Person in charge
- Angela Gullefer (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (42)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (1)
Visiting
- The home welcomes visitors at any time. Feel free to pop in.
Parking
- Private Parking area to the front of the home.
Ladyville Lodge Care Home Reviews (42)
Ladyville Lodge Care Home has a Review Score of 9.4 (9.396) out of 10, based on 8 reviews in the last 2 years.
Over all time Ladyville Lodge Care Home has 42 reviews.
Staff are extremely friendly.
They show love and support to residents.
Thank you so much for taking the time to leave us a lovely review and for all your support of Ladyville lodge.
My dear mum had Alzheimer's and came to Ladyville Lodge Care Home from hospital for end of life care. I cannot speak highly enough of the care she received. Family members were made extremely welcome and communication and nursing were superb. It was extremely comforting to be able to spend so much time with Mum and to see her treated as if she was their relative by the staff. Ladyville Lodge is set in a lovely location, so it is a peaceful and tranquil place for residents and visitors. As a family, we are extremely grateful for the wonderful care and support for Mum and us all during such a difficult and sad period.
Thankyou so much for taking the time to leave us such a lovely review and for your support to Ladyville lodge.
Thank you for all the care and support.
Thankyou for taking the time to leave us a review, I will ensure your comments are passed on to the staff.
Thank you for your care, at such a sad time in our lives.
Thankyou for leaving such a lovely review, Your comments will be passed to the team.
I would recommend this home without any hesitation. From the first moment my husband and I walked in there with a view to moving his mother into a home we fell in love with the place, the staff were friendly and helpful. It was spotlessly clean and the setup was like home from home with a dining room, lounges, and bedrooms. They have a hair salon there and a mobile hairdresser who visits once a week, the chiropodist visits regularly, and regular entertainment and outings. The food was excellent.
Sadly his mum passed away recently she was 97 years old and the staff were kind caring and helpful.
We cannot thank them enough for the care they gave to her throughout her stay.
Thank you so much for taking the time to leave us a review, I will ensure your thanks are passed on to all the staff. Thank you.
My dad was recently in the care of Ladyville Lodge for palliative care, and he died there on November 19th. All I can say is that they made a very painful and terrifying time a little easier. The one thing my dad still enjoyed was food, and the food was restaurant quality, simple and plain but delicious. The staff were kind and generous, and we felt that they listened to any concerns we did have. They treated my dad with respect and my family too. I would not hesitate to recommend them.
Thank you so much for taking the time to leave us a lovely review; I will ensure your positive comments are passed on to the staff.
The food is amazing, and the care and nature of the staff are very reassuring.
The manager runs a fantastic home and always has both the resident's and their families' cares and concerns as a priority.
Thank you for your kind review; I will ensure your comments are passed on to all of our wonderful Ladyville Lodge staff!
Nan was a temporary resident in the home following a fall and subsequent fractured hip, sadly nan would succumb to this on the 26th October 2020. It breaks our hearts to see what nan endured over the past few months, mostly due to the lack of contact and visiting secondary to Covid. Care home staff done what they could to meet not only nans needs but to us as a family, who was grieving terribly at her gradual decline.
This is a thank you to all staff at Ladyville Lodge, but a special mention to those who really made it personal.
I am very pleased with the care my mother-in-law is receiving in Ladyville Lodge. Staff are always available to help. Any concerns raised are dealt with promptly. Staff are very friendly and kind. Ladyville Lodge has beautiful grounds, which have been lovely to use in good weather.
My dad has been at Ladyville Lodge since April this year, he is a resident in the nursing side as he has final stage Parkinson's, and needs full assistance for his daily needs. The carers and nurses show empathy, are kind, caring and patient with dad. The manager is always at hand to help with any questions, and is constantly available, even on his day off. I found it very distressing when dad had to move into a home, but at Ladyville, I can sleep at night knowing he is looked after.
I am really impressed with the dedication and hard work of all the staff during the pandemic. I am very happy with the care my mother receives. The communication from the home has been excellent. The manager implemented zoom meetings which have ensured that relatives meetings continue to take place. I personally feel the staff are genuine, welcoming and caring.
Our mum has been living in Ladyville Lodge for ten years now and we can really see the difference in her. She was really struggling at home with care that was not suitable for her needs. The staff at Ladyville have helped her so much that she is now laughing, singing, eating good home-cooked food and being kept clean. She has made friends here which has also helped with her social needs and also joins in with many activities. Not only has Ladyville helped our mum, but it has also given us peace of mind. Thank you to the management and staff.
Thank you. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Ladyville Lodge Care Home is so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Any concerns or questions are always sorted. Overall my mum is happy and well cared for. I am very pleased we found this home.
Thank you, Diane, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Ladyville Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Over the past year, I have got to know mostly everyone at Ladyville. I feel very comfortable here. I would not leave my Mum anywhere that I wouldn't feel I could trust. The carers looking after her. She is my world and I only want the best for her, and that is Ladyville.
Thank you, Karen, for letting us know how we are doing at Ladyville Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
My mum lives at Ladyville Lodge. I had to wait for several weeks to get mum a room here. When one came available we were informed immediately. From day one mum has been made to feel cared for. Staff are amazing. Any concerns are dealt with promptly. So pleased we waited on the list for a placement, fantastic home. Thank you for all that you do for mum.
Thank you for your positive feedback towards Ladyville Lodge Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your mum has settled in. If there is anything more we can do, please do not hesitate to reach out.
The home has a great atmosphere, the staff are excellent.
A very clean, caring home.
I love my mum being here.
Thank you for letting us know how we are doing at Ladyville Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
Thank you so much to all the staff, me and mum love and miss you all.
Thank you, John, for your comments about your recent experience at Ladyville Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we...
We visited Ladyville Lodge and met the manager and the team, who immediately made us feel at home. The home had such a warm feel about it and staff were interacting so kindly with the residents.
My husband has not only received excellent care since being at Ladyville Lodge, but we have all become great friends.
I couldn't wish for my husband to be cared for any better. Myself and my family are over the moon with the care the staff provide my husband.
Thank you to all the wonderful staff at Ladyville Lodge. You simple are the best.
This was the only care home that had vacancies, I was worried about the state of the place, mouse box in lobby. The downstairs rooms looked very nice. At the time we were told that an upstairs room was a temporary arrangement. The upstairs rooms are grim, the fixtures and fittings are tired and worn, window had warning written in marker pen that it was broken and not to be used. Told by staff that no pictures could be hung on the walls as the walls were too flimsy. Room so cramped that, when bed lowered, it hit the electric socket and knocked it out of wall. The nurses told me that a downstairs room was coming available and that I should contact the manager, I did so and was brusquely told that we would have to wait for years for a move - no view of the chickens and ducks for us! My relative only lasted a few weeks here, the staff all came down with a chest infection, I expressed my concern, my relative contracted pneumonia and died. The home didn't bother to offer their condolences.
Hello there, thank you for taking the time to review Ladyville Lodge Care Home - we appreciate your comments and feedback. An investigation has previously been carried out, however, we will be happy to discuss any further concerns in more detail with you if you wish to do so. Please do not hesitate to contact us. Best wishes and thank you again for your comments.
Myself and my husband searched the whole of Upminster Romford and Grays to find a home for our loved one. After visiting many homes we came across Ladyville lodge, the minute we walked into this home we loved it and knew our mum would be very happy living in this home.
My mother-in-law has come on so well since being admitted into Ladyville she is living a life we never thought we would see her live again, the staff allow her to live independently but are always on hand to assist her when she needs it.
We couldn't rate this home any better it truly is an amazing place. Thank you Ladyville lodge for doing what you do best CARE.
I hope that if I ever have to go into a home I hope there is a place like Ladyville lodge for me.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 July 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Ladyville Lodge Care Home.
There are no upcoming events for Ladyville Lodge Care Home.
Awards / Recognitions (1)
- 16 Nov 2024Recipient: Ladyville Lodge Care Home
Accreditations
There are no accreditations posted yet for Ladyville Lodge Care Home.
Meet the Team (1)

I’m Maxine, Registered Manager at Ladyville Lodge in Upminster. My family are incredibly important to me. This aligns with my work here at Each Other Care, as we are a family-owned organisation. I’m a former schoolteacher and made the move into the care sector after realising this is where my passion lies. My favourite thing about my role is being able to make a difference in people’s lives and seeing them thrive with us here at Ladyville Lodge. I’m proud of the inclusive ‘family-style’ community we have built to provide people with the very best care.
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