Lansdowne Care Centre is located in a residential area near the centre of Cricklewood. There are shops near by and local amenities, public transport and road links are convenient.
This purpose built care home provides nursing and social care for older people who are physically frail and older people who have mental health needs such as Alzheimer's disease.
Accommodation at Lansdowne is provided in en-suite single occupancy rooms. The home provides TV lounges and a quiet sitting room to relax. Meals are served in the separate dining rooms provided and residents can select from the daily choices provided. Traditional home cooked food using local produce is served.
Lansdowne has regular visits from an optician, dentist, qualified chiropodist and hair stylist.
A varied programme of activities is provided.
Group: Four Seasons Health Care
Person in charge: Cindy Almaroof (Home Manager)
Local Authority / Social Services: London Borough of Barnet Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 92 Service Users
Registered Care Categories*: Dementia • Old Age • Younger Adults
Specialist Care Categories: Alzheimer's
Admission Information: Ages 60+.
Single Rooms: 92
Rooms with ensuite WC: 92
Facilities & Services: Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Lansdowne Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 out of 10 for Lansdowne Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Lansdowne Care Home in Google's Search Results – more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 15 positive Reviews in the last 24 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.48 for Lansdowne Care Home is calculated as follows: ( (153 Excellents x 5) + (110 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 279 Ratings = 4.48
b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.
The 4.815 Points relating to the number of positive Reviews for Lansdowne Care Home is based on 15 positive Reviews in the last 24 months and is calculated as follows:
3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 18.4 positive Reviews (92 registered maximum number of service users ÷ 5). 15 Reviews ÷ 18.4 Target = 0.815
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Lansdowne Care Home has a Review Score of 9.3 (9.295) out of 10 and an Average Rating of 4.5 out of 5 from 24 Reviews over all time
Review submitted on 16 October 2018 from a Website Submission by L M (Grandson of Resident). on Tuesday 16 October 2018 . Relates to October 2018.
My grandfather is very happy in the care home, staff are nice. We are really happy with how they are looking after him. I am very grateful to the activity girl for doing his shopping and providing books and newspapers every day. I just want to say keep up the good work.
How likely would you be to recommend Lansdowne Care Home? Extremely Likely
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Ronnie Cavanagh, Marketing at Lansdowne Care Home responded to this review on 18 Oct 2018:
Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Lansdowne Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Review submitted on 13 August 2018 from a Postal Card by Mary K (Daughter of Resident). on Monday 13 August 2018 . Relates to June 2018.
The new manager has certainly improved the home. Having said this, if they could provide regular activities, suitable music, stimuli I would upgrade to extremely likely.
How likely would you be to recommend Lansdowne Care Home? Likely
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Ronnie Cavanagh, Marketing at Lansdowne Care Home responded to this review on 17 Aug 2018:
Thank you, for your feedback following your recent experience at Lansdowne Care Home. We are happy to learn it has been a positive one.
Review submitted on 24 June 2018 from a Website Submission by Michele O (Daughter of Resident). on Sunday 24 June 2018 . Relates to June 2018.
I was so pleased how the home celebrated the 70th Anniversary of Windrush Day on Friday 22nd June. My mother and other residents were very happy. It is very beautiful how the Activity Coordinator interacts with residents and she did a good job for residents to celebrate this occasion specially this year. The home manager was with the residents while songs were played. I am glad they care about residents' background and all celebrate as one I am so happy my mother is there.
How likely would you be to recommend Lansdowne Care Home? Extremely Likely
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Ronnie Cavanagh, Marketing at Lansdowne Care Home responded to this review on 27 Jun 2018:
Thank you, Michele, for your comments about your recent experience at Lansdowne Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Review submitted on 2 June 2018 from a Website Submission by Mark R (Father of Resident). on Saturday 2 June 2018 . Relates to June 2018.
I go to visit my father frequently and see events going on in the care home. The staff, when approached, are friendly, professional and helpful. While visiting the residents were offered drinks while events were going on. The activity manager was very friendly with the residents. Very lovely to witness this!
How likely would you be to recommend Lansdowne Care Home? Extremely Likely
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Ronnie Cavanagh, Marketing at Lansdowne Care Home responded to this review on 12 Jun 2018:
Thank you, Mark, for your comments about your recent experience at Lansdowne Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Review submitted on 15 December 2017 from a Postal Card by Jane D (Daughter of Resident). on Friday 15 December 2017 . Relates to December 2017.
My father came to Landsdowne in August 2013, diagnosed with Parkinson's disease. I have been extremely pleased with the care and attention he has received.
All the staff are attentive and kind, at all times.
There has been a huge and noticeable improvement in general maintenance in the last couple of months. I could not wish for a better home for him.
He is very happy here.
How likely would you be to recommend Lansdowne Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Lansdowne Care Home responded to this review on 19 Dec 2017:
Thank you, Jane, for your wonderful feedback following your recent experience at Lansdowne Care Home. We are pleased to hear that it has been so positive. Our number one priority is the care and wellbeing of every resident and to have the efforts of all of our staff here recognised, really does mean a lot to us. We look forward to seeing you again soon. Have a lovely day!
Review submitted on 15 December 2017 from a Postal Card by Mohammed K (Friend of Resident). on Friday 15 December 2017 . Relates to December 2017.
I come infrequently to visit. There is definitely order and care. The staff when approached were friendly, professional and helpful. Today, while visiting, the residents were offered Christmas carols, very nice!
How likely would you be to recommend Lansdowne Care Home? Likely
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Ronnie Cavanagh, Digital Marketing Executive at Lansdowne Care Home responded to this review on 19 Dec 2017:
Thank you, Mohammed, for sharing your recent experience of Lansdowne Care Home. We really appreciate you taking the time to let us know how we are doing and are glad you had such a wonderful experience. We hope to see you again soon!
Review submitted on 3 December 2017 from a Website Submission by Cliff T (Son of Resident). on Sunday 3 December 2017 . Relates to December 2017.
My mother was in this care home for only one month as she required nursing care. The care staff, nursing staff and management were amazing, they were very courteous, respectful and nothing was too much trouble. The premises was constantly being cleaned and was spotless because of this. I would recommend this care home to anyone looking for a placement for a loved one.
How likely would you be to recommend Lansdowne Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Lansdowne Care Home responded to this review on 04 Dec 2017:
Thank you, Cliff, for your comments about your recent experience at Lansdowne Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Review submitted on 31 March 2017 from a Postal Card by S T (Daughter of Resident). on Friday 31 March 2017 . Relates to December 2016.
Happy with the service the staff constantly display an understanding of the needs of my father and are supportive.
How likely would you be to recommend Lansdowne Care Home? Likely
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Review submitted on 31 March 2017 from a Postal Card by M H (Friend of Resident). on Friday 31 March 2017 . Relates to March 2017.
Good service, my friend is very happy here.
How likely would you be to recommend Lansdowne Care Home? Likely
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Review submitted on 31 March 2017 from a Postal Card by A E (Son of Resident). on Friday 31 March 2017 . Relates to January 2017.
Recently, I have been visiting my mother regularly following a period of illness, and I am extremely pleased with the level of care provided for her eg. need for an increased level of assistance with her dietary and fluid intake.
In addition, staff are very caring towards her and I feel she is being treated as if she was a family member. Furthermore, staff have been very supportive towards myself. I have been made to feel welcome, which makes visits a lot easier and rewarding.
How likely would you be to recommend Lansdowne Care Home? Extremely Likely
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Review submitted on 8 March 2017 from a Postal Card by S W (Daughter of Resident). on Wednesday 8 March 2017 . Relates to January 2017.
My mum went into Lansdowne Care Home at the beginning of September 2016. My mum had so much love and care here. All the staff loved looking after my mum. I also got attached to 3 of the staff members on Kenilworth. They cared for mum until the end.
How likely would you be to recommend Lansdowne Care Home? Extremely Likely
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Review submitted on 2 March 2017 from a Postal Card by David M (Son of Resident). on Thursday 2 March 2017 . Relates to January 2017.
My mother was diagnosed with terminal lung cancer back in November 2016. Since her arrival at Lansdowne Care Home she has received kind and compassionate care from both the medical and care staff. I am glad that my mother is here as she is receiving the best possible care available which is a great comfort to all our family.
How likely would you be to recommend Lansdowne Care Home? Extremely Likely
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Review submitted on 2 March 2017 from a Postal Card by J B (Sister of Resident). on Thursday 2 March 2017 . Relates to January 2017.
Very satisfied with the staff. Everybody very helpful and friendly in particular the activities coordinator.
How likely would you be to recommend Lansdowne Care Home? Extremely Likely
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Review submitted on 1 March 2017 from a Postal Card by B M (Sister of Resident). on Wednesday 1 March 2017 . Relates to January 2017.
My sister has been resident here for four years. She is happy and contented most of the time. She is well cared for. Good activities co-ordinator.
How likely would you be to recommend Lansdowne Care Home? Extremely Likely
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Review submitted on 5 January 2017 from a Postal Card by Jean M (Daughter of Resident). on Thursday 5 January 2017 . Relates to December 2016.
My mother is looked after very well and all the staff are lovely to my mum.
How likely would you be to recommend Lansdowne Care Home? Extremely Likely
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Review submitted on 7 November 2016 from a Postal Card by Jo M (Daughter-in-law of Resident). on Monday 7 November 2016 . Relates to October 2016.
My husband's father was admitted there because he had dementia and cancer. In the few months he was in there, we found the home to be excellent and the carers very good and kind, they couldn't do enough for him. The meals were really good and nutritious, we got to chat to some of the clients in there, they said how lovely the home was.
It was my husband's father's funeral on the 27th of October 2016. The manager and one of the staff tried hard to make it to the funeral, but were late, but I understand as a carer myself it's hard, we are busy at times. My husband mentioned the care home in the service, and Lansdowne got us a room so we could have the reception at the home, they even gave us some sandwiches and hot drinks. We supplied the food and cold drinks. Not many homes would do this, if any.
We would just like to say how lovely the staff were in the home, and managers, and we sent them some flowers. I think when a home and staff have gone out of their way to help and care, they should be appreciated. Anyone can have qualifications and want money to do this kind of work, but what is needed is common sense and a good heart and we have to say, from what we saw and received, this home deserves praise.
How likely would you be to recommend Lansdowne Care Home? Extremely Likely
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Review submitted on 7 October 2016 from a Postal Card by Atsuko M (Wife of Resident). on Friday 7 October 2016 . Relates to August 2016.
My husband said he was totally happy with the care. People are very kind to him. Activity is very good.
How likely would you be to recommend Lansdowne Care Home? Likely
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Review submitted on 4 July 2016 from a Postal Card by Ian C (Brother of Resident). on Monday 4 July 2016 . Relates to June 2016.
My brother has been a resident in Lansdowne Care Home for over three and a half years. We have tried to visit every day and have never found anything but kindness and warmth from every member of staff - nursing, domestic, care and admin. My brother has suffered a great deal but he appreciates all the care he has received and has been able to relax knowing he is in capable and caring hands.
How likely would you be to recommend Lansdowne Care Home? Extremely Likely
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Review submitted on 4 July 2016 from a Postal Card by Jane B (Daughter of Resident). on Monday 4 July 2016 . Relates to May 2016.
Complete trust in the physical and emotional care given to my father. All staff are in my opinion competent, caring and generous in their time and attitude. An excellent family atmosphere.
How likely would you be to recommend Lansdowne Care Home? Extremely Likely
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Review submitted on 23 June 2016 from a Postal Card by C J (Son of Resident). on Thursday 23 June 2016 . Relates to June 2016.
In my view this is a very good care home caring for residents from several London boroughs. Staff are very caring and welcome visitors in a friendly manner. Residents appear to be content with their surrounds and handling, and seem very satisfied with the meal menus. The home manager, administrator or carers and nurses are always available, and cleanliness is of a very high standard all round. A quarterly meeting is held with management, section heads and relatives.
How likely would you be to recommend Lansdowne Care Home? Extremely Likely
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Review submitted on 31 May 2016 from a Postal Card by Raymond E (Son of Resident). on Tuesday 31 May 2016 .
To the Manager and all the staff on the first floor and all the staff in Lansdowne. Just to say thank you to everyone for looking after my mother so very well. She was very happy and comfortable despite her short stay. I think you all do a wonderful job and I thank you all from my heart, for making the last days of my mother's life very happy. Congratulations for creating a unique place.
How likely would you be to recommend Lansdowne Care Home? Extremely Likely
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Review submitted on 27 May 2016 from a Postal Card by P J (Brother of Resident). on Friday 27 May 2016 . Relates to May 2016.
I really appreciate all the the effort you have given to my family. I feel that there's love in the home and the staff takes care of my sister very much. Great support system. Thank you so much.
How likely would you be to recommend Lansdowne Care Home? Extremely Likely
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Review submitted on 27 May 2016 from a Postal Card by Carmen R (Daughter of Resident). on Friday 27 May 2016 . Relates to May 2016.
Resident has not been here very long, but all the carers have been so kind and patient and have supported my mother as much as possible. They always tell me what she has been doing and will call me to talk to my mother when she asks.
How likely would you be to recommend Lansdowne Care Home? Extremely Likely
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Review submitted on 27 May 2016 from a Postal Card by A D (Son of Resident). on Friday 27 May 2016 . Relates to May 2016.
My mother has been a resident for over 10 years and she has always been comfortable and well cared for. The staff are good and caring and the home has the facilities to required to look after my mother.
How likely would you be to recommend Lansdowne Care Home? Extremely Likely
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