Review from Philippa B (Daughter of Resident) published on 27 September 2024 Submitted via Postal Card • Report

Overall Experience

Dad has been here since June this year and the positive changes to his physical and emotional well-being have been amazing and he seems to get stronger and happier every day. All the staff at every level are kind, caring and friendly, making us feel very welcome. Would have no hesitation in recommending

Link House!

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for your lovely feedback! We're delighted to hear about the positive improvements in your dad's well-being. Our team is dedicated to providing a caring and welcoming environment and it's…read more

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Review from Judith C (Daughter of Resident) published on 6 September 2024 Submitted via Postal Card • Report

Overall Experience

All the staff at Link House are friendly, caring and kind. My mother has been a resident for over 2 years and is now bedridden. She is treated by staff with both care and dignity and a great deal of patience. The nursing and care staff are always approachable to ask about any issues or care needs. You

can even phone up if you are unable to visit in person. The food provided is of an excellent standard. Since the new manager arrived there has been an increase in activities and events.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for your kind words about Link House. We're glad to hear that your mother feels well cared for and that you appreciate the approachable nature of our staff. We continuously strive to provide…read more

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Review from D H (Daughter of Resident) published on 19 August 2024 Submitted via Website • Report

Overall Experience

Never put your loved one here, beware the outcome will not be good. Their care will not be continued with respect, no continued care or management respect, especially management respect. Please choose carefully, plenty more respected care homes better for your loved ones.

Reply from Zoe Smith, Home Manager at Link House Care & Nursing Home

Thank you for taking the time to share your feedback. We deeply regret that we were unable to meet your needs on this occasion. Each care home is uniquely designed to cater to different levels of…read more

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Review from Sachin P (Son of Resident) published on 7 August 2024 Submitted via Website • Report

Overall Experience

I am very disappointed with the service received at Link House. Do not send your loved ones to this care home under any circumstances. My father who was a previous resident there has severe Parkinson's and dementia. On several occasions, he pressed the bell to go to the toilet and was kept waiting for

over half an hour. He had no choice but to go in his nappy. On another occasion after complaining about bladder pain, the nurse on duty failed to recognise symptoms of a UTI and delayed involving the GP. My father was then sent to A&E for a catheter change as it could not be done in the care home despite having nurses on the premises and inadequate equipment. When he went into the ambulance he was given no water or food. They even failed to give him his timed Parkinson's medication to the ambulance staff. Is this how you treat an 85-year-old man with disabilities? I feel for the huge amount of money paid per week it was daylight robbery.

Reply from Zoe Smith, Home Manager at Link House Care & Nursing Home

Thank you for your feedback. We are very sorry to hear about your experience. We take these matters seriously and are committed to providing the highest standards of care. Our records show prompt…read more

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Review from Sarah S (Daughter of Resident) published on 5 August 2024 Submitted via Postal Card • Report

Overall Experience

The carers always treat Mum with respect, kindness and dignity. The team are always friendly and keeps us as relatives informed. They make us feel part of the big family. The team always make sure Mum is in good health and always keeps me informed of any issues. The team are all amazing and looks after

my mum so well, it means a lot to me.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for your heartfelt review. We are truly touched by your kind words and are delighted to hear that your mum is receiving the respect, kindness, and dignity she deserves. Our team…read more

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Review from J R (Friend of Resident) published on 1 August 2024 Submitted via Postal Card • Report

Overall Experience

A well-designed purpose build building. Friendly and helpful staff. Well organised despite constant staff shortage.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for your positive feedback. We're glad to hear that you appreciate the design of our facility and find our staff friendly and helpful. Our team is dedicated to maintaining a well-organized…read more

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Review from C R (Daughter of Resident) published on 1 August 2024 Submitted via Postal Card • Report

Overall Experience

I look forward to visiting my mother, who has nursing care needs and now lives at Link House. Her needs are very well met at the home and I am pleased to say on her behalf that this means a lot to her and makes us feel content in her situation.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for your kind words. We're delighted to hear that your mother is receiving the care she needs and that you feel content with her situation at Link House. Our team is dedicated to providing…read more

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Review from Jean W (Daughter of Resident) published on 27 March 2024 Submitted via Website • Report

Overall Experience

My Mother has only been a resident in Link House for a short time but to date, I have been pleased with the care she has received. When you enter there is a warm homely atmosphere and a courteous greeting. All members of staff have been friendly, helpful, and attentive and I feel that my Mother has

been treated with dignity and respect. As my Mother chose not to get up the staff kindly moved her bed so that she could look out of the window which I thought was very considerate. Although she has a poor appetite my Mother has been offered a wide variety of food choices and lots of tea which she always enjoys and appreciates.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for sharing your positive experience with us. We're delighted to hear that your Mother has been receiving warm, attentive care at Link House. It's heartening to know that our staff's…read more

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Review from George G (Son of Resident) published on 27 March 2024 Submitted via Website • Report

Overall Experience

Very pleased with the home Link House and the great care my Dad received, everyone was very kind and compassionate, and although Dad was near the end of his life nothing was too much trouble, even the catering staff went out of their way to offer Dad alternatives of food in attempts to get him to eat

more,
everyone worked hard to look after Dad and us when visiting him.
Could not have wished for a better place for Dad to be.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for sharing your experience with us. We're deeply touched to hear that your Dad received compassionate care at Link House, especially during such a challenging time. Our team is dedicated to…read more

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Review from K A (Friend of Resident) published on 7 December 2023 Submitted via Website • Report

Overall Experience

I have been so impressed with the care my friend has received at Link House, the staff are lovely, nothing seems to be too much trouble. The room is clean and of a good size, the food looks delicious and is plentiful, the Chef made a visit to my friend to find out what she liked/disliked. There is excellent

communication around the home between management and residents/friends. There are regular meetings and more recently, a newsletter. My friend says that the home has improved in recent months, especially with improved activities. I feel my friend is well cared for and safe at Link House

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for taking the time to leave a review for Link House, we appreciate all comments and feedback. We want all our residents to feel at home at Link House and will do our best so that they feel…read more

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Review from V W (Niece of Resident) published on 6 December 2023 Submitted via Website • Report

Overall Experience

As I had never visited a care home I had no idea what to expect, I was very pleasantly surprised. From the moment I entered Link House, I was treated with care and kindness. The management was very helpful and informative. The staff on the floor my Aunt stays are attentive and caring, they responded

quickly and efficiently to her call bell. The Senior in Charge is very knowledgeable, especially around dementia and was able to reassure us that my Aunt was ok. My Aunt needs help with meals and the staff took time to feed her what looked and smelled like a really nice meal. The Activity lady came and asked me about my aunt's life history and what she liked to do before moving into care, she said it helps her incorporate what residents like to do into the activities she offers. I noticed the week's activities included a trip out in a minibus. I would recommend Link House as a lovely care home to my friends and family.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for taking the time to share your positive experience at Link House. We're thrilled to hear that your first visit to our care home exceeded your expectations.
Your kind words,…read more

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Review from Kirsten M (Friend of Resident) published on 25 October 2023 Submitted via Website • Report

Overall Experience

Over the past few months, I have visited my friend and have noticed a marked improvement in recent weeks. The staff are very caring and always have time for her, the management team always have their doors open and are open to communication at any time. The food is wonderful, home-cooked, and looks

appetising - a little more choice and a little less garlic for my friend's taste. The home is attractive, spacious, and is always clean. Activities are improving with trips out and 1:1 sessions in my friend's room. Nothing is too much trouble for the handyman. I would highly recommend Link House.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for taking the time to share your positive experiences at Link House. We greatly appreciate your feedback and are thrilled to hear about the improvements you've noticed during your…read more

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Review from Niko B (Son of Resident) published on 3 July 2023 Submitted via Website • Report

Overall Experience

The standard of care that mum received at Link House was second to none. The home is in a really nice, green and peaceful location and is very well maintained.
All mum's special needs, such as taking the time to cut her food up and feed her because she could no longer manage herself, were catered

for and she built some great relationships with the care staff. It was the most relaxed and happiest we had seen mum in all the time she was receiving care services. The staff made a real effort to make mum look her best every day. They even cut and washed her hair for the first time in months after a very long hospital stay and it made such a difference.
We had regular communication from the staff and management, especially when things took a turn for the worse. Sadly, mum passed away when she was readmitted into hospital from the home but, even afterwards, the home took the trouble to send us a condolence card, which was really appreciated and thoughtful.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Our deepest condolences to you and your family for your loss. Your mum was a lovely lady, and it was a pleasure to care for her. Thank you very much for your kind words about our home. I will make…read more

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Review from R M (Daughter of Resident) published on 5 April 2023 Submitted via Website • Report

Overall Experience

Staff are kind to the residents, and mum's bedroom and bathroom and dining room are always clean. Mum seems happy and settled at Link House but would like to see more activities to stimulate the residents for example an exercise program like chair yoga/exercises or activities to help them.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for your feedback which we will take on board and feed back to the relevant teams within our home.

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Review from J C (Daughter of Resident) published on 5 April 2023 Submitted via Website • Report

Overall Experience

I am very happy with the overall experience for my loved one. However, there seem to be very few meaningful activities for those residents who are able to participate. In fact, I have yet to see any activities that would enrich their lives.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Link House Care & Nursing Home

Thank you for your feedback which we take on board. We are always looking for ways to improve and will continue to strive to do so.

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Review from Harry A (Friend of Resident) published on 9 February 2023 Submitted via Website • Report

Overall Experience

I am the Power of Attorney for a friend who has double dementia, the home is like a 5-star hotel. It is clean, residents have their own room and bathroom and are well looked after by medical care workers and staff. I have just put her husband in the home for some respite and they have treated both of

them with care and compassion.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for your review and kind feedback it is a pleasure looking after your two friends at Link House. We are so pleased that they are now in a safe environment. Thank you for taking the…read more

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Review from A M (Daughter of Resident) published on 8 February 2023 Submitted via Website • Report

Overall Experience

I chose Link House care home after only one visit, as I found it would be the best support for my dad, who needed permanent care. The staff are very welcoming and are genuinely interested in making sure my dad's needs are met on a daily basis. The home is clean and tidy, and each resident has a well-maintained

and comfortable room, as well as is encouraged to bring personal items to make it a home from home. The staff have always been attentive and ready to listen to any suggestions that I requested for my dad's preferences. My dad has settled in well and has made friends, which have encouraged him to join in, and he is so much happier in himself. Visitors are encouraged, and nothing seems too much trouble. I am confident in the decision made for my dad to move into Link house and that I do not need to be concerned about his welfare or personal needs as all are taken into account. I would highly recommend Link House for anyone thinking about care needs for a loved one.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for your extremely kind words. Having your dad with us at Link House is a pleasure and we are so pleased to have been able to ease your worries now that he is safe and well looked…read more

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Review from M B (Daughter of Resident) published on 31 January 2023 Submitted via Website • Report

Overall Experience

The staff and management are friendly, welcoming and extremely helpful. The home is always clean and the food of a high standard. My only reservation is entertainment/stimulation for the residents, I'm not fully aware of any programs.

I would highly recommend it.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for your feedback, it is a pleasure to care for your mum. We are grateful for your feedback regarding the entertainment of the residents and have been working hard to improve this…read more

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Review from Liam R (Son of Resident) published on 6 July 2022 Submitted via Website • Report

Overall Experience

I'm surprised by some of the poor reviews. Dad has been in for 18 months and we've had no real complaints. Management was a bit chaotic to say the least during Covid, but perhaps that was to be expected.

Reply from Slawomir Janik, Home Manager at Link House Care & Nursing Home

Thank you for taking the time to leave a review for Link House, we are delighted to hear that you are so pleased with our care for your father, it is our pleasure to care for him as part of our family…read more

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Review from T P (Niece of Resident) published on 9 May 2022 Submitted via Website • Report

Overall Experience

My aunt has been a resident at Link House for a year. She is very happy and settled. The care has been exemplary and all the staff have been very kind and caring. The management team are always on hand to answer questions. I am confident my aunt is in a safe place and I am happy that she is happy.

Reply from Slawomir Janik, Home Manager at Link House Care & Nursing Home

Thank you for taking the time to write a review for Link House, it is our pleasure to care for your aunt as part of our family here at Link House. We are very pleased to hear how happy you are with…read more

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Link House Care & Nursing Home

Care Provided by Link House Care & Nursing Home

Primary Care Categories

Length of Stay

Care Types Provided

Dementia Care Types

Other Care Provided

Facilities

Funding & Fees What's included?

Weekly Charges per Person

Funding Types Accepted

Support you may be entitled to

Good to Know

Group/Owner

Person in Charge

Local Authority / Social Services

Admission Information

Care Home Design/Build

Room Information

Visiting

Parking