- UK Care Homes Search
- Care Homes in England
- Care Homes in London
- Care Homes in Merton Borough
- Link House Care & Nursing Home

The staff are extremely friendly and helpful.F S(Mother of Resident/Service User)



The staff are extremely friendly and helpful.F S(Mother of Resident/Service User)



Link House Care and Nursing Home offers residential, nursing and specialist dementia care in the desirable, welcoming and leafy surroundings of Raynes Park on the Surrey/South London border.
Family run, their care is the kind they would want each of their loved ones to receive. The highly trained and dedicated staff team at Link House provide person-centred care, ensuring everyone at Link House gets the most out of living with them.
Recently...
Care Provided by Link House Care & Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.
The price(s) shown are provided by the care home. Contact Link House Care & Nursing Home for full pricing details and T&Cs.
Contact Link House Care & Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Country Court
- Private Owned
Person in charge
- Zoe Smith(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2001
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (52)
Visiting
- Visitors welcome any time
Parking
- There is onsite car parking available
Link House Care & Nursing Home Reviews (70)
Link House Care & Nursing Home has a Review Score of 9.5 (9.493) out of 10, based on 38 reviews in the last 2 years.
Over all time Link House Care & Nursing Home has 70 reviews.
Our mother has been a resident of Link House for over 12 months and having visited all the homes in the area Link House was our number one choice on terms of the team and the very caring service they provide alongside the very calm and comfortable atmosphere in the resident areas. There are many individual examples of how members of the team have shown a very caring professional and patient approach to our mother. This extends to ensuring individual personal and medical needs are understood met and respected. We always have confidence that if medical issues arise these will be addressed no matter what time of day or night this may arise. The food for the residents is well prepared and the dining room area almost like a restaurant making interface with other residents relaxing.. The number of staff on hand at any one time is also very reassuring as well as the fact that we have got to know them and it is clear they care about our mother. So thank you to the Link House team and managers!
Thank you so much for your thoughtful and heartfelt review. We're truly grateful for your kind words and are so pleased to know that your mother feels safe, comfortable, and well cared for at Link House. Your trust means a great deal to our whole team.Kind regards,
The care and support my aunty receives is 100% by all the staff. My aunty us as happy and comfortable as she possibly can be. Which reassures me. Thank you.
Thank you so much for your kind words. We're truly grateful for your feedback and so pleased to hear that your aunty feels happy and comfortable with us. Warm regards,
I am always treated with a smile and a friendly word at every visit.
Thank you for your kind words. We're so pleased your sister feels at home at Link House, and your support means a lot to our team. Knowing you feel welcomed and valued on every visit truly encourages us.Warm regards,
My long-time elderly friend was desperately in need of a care home. Whilst we, her friends, decide the way forward for her. I must admit I was a bit apprehensive about care homes in general. I am an experienced nurse with 40 years in the NHS as health visitor and now in care home you are giving excellent care here.
Thank you so much for your kind words.Coming from someone with your experience, your feedback means a lot to us. We're glad we could ease your concerns and provide the care your friend needed. Your trust and support are truly appreciated.Kind regards,
My grandma has been with Link House Nursing Home for almost 2 years. As a family, we are very happy with the service and care that they have provided. Compared to the last care home she was in, where they carelessly put my grandma at risk. The staff tirelessly care for my grandma and always keep us up to date about her health and care needs. As a family, we have regular talks with the staff about changes with my grandma, which is encouraging. Overall, his family, we are happy with the assistance.
Thank you so much for your kind words and for taking the time to share your experience. We're truly grateful for the trust your family has placed in us. We're committed to continuing to provide your Grandmother with the dedicated care and support she needs and deserves.Thank you again
My mother is a resident here at Link House in Raynes Park for the last seven years. She has found a sense of happiness and well-being which is being provided by the staff and management alike. Link House offer high-quality person-centred care in excellent surroundings, tailoring her care for her particular needs. Their well-trained nurses and carers provide a dedicated service which is appreciated by our whole family. They are kind, patient and respectful. The home offers a homely and relaxing living space, the care she needs to live her life.
Thank you for your lovely feedback. We're so pleased to hear that your mother feels happy and well cared for at Link House.Your kind words mean a great deal to our team and reinforce our commitment to providing personalised, compassionate care every day.Thank you
Family have been made to feel welcome and kept up to date with any changes as they are made.
We are extremely happy with how our sister has settled in and have no complaints.
Thank you so much for your lovely message. It truly means a lot to us to hear that your sister has settled in well and that you and your family feel welcomed and supported. We really care about what we do, and knowing it has made a positive difference to your family is incredibly rewarding. We're always here if you need anything.
When I go to see my wife staff recognise me and greet me
Dear Michael, thank you so much for your kind feedback. We're really glad to hear you feel supported and welcomed during your visits, and that your wife is comfortable and well cared for. It's always encouraging for the team to hear such positive feedback.
My wife has been with you for 5 years the care given and medical expertise is wonderful I have no complaints any concerns I raise are promptly and effectively dealt with. Whilst my wife is non verbal her facial expressions radiate her contentment.
Thank you for your lovely review. We're very grateful for your kind words and for the trust you've placed in us over the past five years. It means a lot to us all.
The staff are really great and do a wonderful job. The food looks really good and is varied and always something special is done at festive times of the year. I would recommend Link House to anyone looking for a residential care home for themselves or a loved one.
Thank you for your lovely review of Link House Care and Nursing Home. We appreciate your kind feedback and positive words. It's lovely to hear that you and your mum enjoy the Christmas activities and food. Your recommendation means so much to us - thank you.
Dad has settled well into Link House. It was a difficult decision as a family for Dad to move out of his flat but it has proved to be a positive change. The care is fantastic and the team treat Dad with care and respect and interact with him regularly. They are kind and welcoming and we are very grateful to them for looking after him. I would thoroughly recommend Link House.
Thank you so much for your kind words! Our team is dedicated to providing compassionate care and ensuring a positive environment for all our residents. We truly appreciate your recommendation and are grateful for the trust you've placed in us to care for your dad! Thank you.
Dad has been here since June this year and the positive changes to his physical and emotional well-being have been amazing and he seems to get stronger and happier every day. All the staff at every level are kind, caring and friendly, making us feel very welcome. Would have no hesitation in recommending Link House!
Thank you for your lovely feedback! We're delighted to hear about the positive improvements in your dad's well-being. Our team is dedicated to providing a caring and welcoming environment and it's rewarding to know we've made an impact. We greatly appreciate your recommendation! Kind regards.
All the staff at Link House are friendly, caring and kind. My mother has been a resident for over 2 years and is now bedridden. She is treated by staff with both care and dignity and a great deal of patience. The nursing and care staff are always approachable to ask about any issues or care needs. You can even phone up if you are unable to visit in person. The food provided is of an excellent standard. Since the new manager arrived there has been an increase in activities and events.
Thank you for your kind words about Link House. We're glad to hear that your mother feels well cared for and that you appreciate the approachable nature of our staff. We continuously strive to provide excellent care, food and engaging activities for our residents. Your feedback is truly valued! Kind regards.
Never put your loved one here, beware the outcome will not be good. Their care will not be continued with respect, no continued care or management respect, especially management respect. Please choose carefully, plenty more respected care homes better for your loved ones.
Thank you for taking the time to share your feedback. We deeply regret that we were unable to meet your needs on this occasion. Each care home is uniquely designed to cater to different levels of care, including dementia care, and we strive to ensure that every resident receives the support they...
I am very disappointed with the service received at Link House. Do not send your loved ones to this care home under any circumstances. My father who was a previous resident there has severe Parkinson's and dementia. On several occasions, he pressed the bell to go to the toilet and was kept waiting for over half an hour. He had no choice but to go in his nappy. On another occasion after complaining about bladder pain, the nurse on duty failed to recognise symptoms of a UTI and delayed involving the GP. My father was then sent to A&E for a catheter change as it could not be done in the care home despite having nurses on the premises and inadequate equipment. When he went into the ambulance he was given no water or food. They even failed to give him his timed Parkinson's medication to the ambulance staff. Is this how you treat an 85-year-old man with disabilities? I feel for the huge amount of money paid per week it was daylight robbery.
Thank you for your feedback. We are very sorry to hear about your experience. We take these matters seriously and are committed to providing the highest standards of care. Our records show prompt response times to call buttons and adequate staffing levels on the first floor. However, we will...
The carers always treat Mum with respect, kindness and dignity. The team are always friendly and keeps us as relatives informed. They make us feel part of the big family. The team always make sure Mum is in good health and always keeps me informed of any issues. The team are all amazing and looks after my mum so well, it means a lot to me.
Thank you so much for your heartfelt review. We are truly touched by your kind words and are delighted to hear that your mum is receiving the respect, kindness, and dignity she deserves. Our team takes great pride in fostering a friendly and inclusive environment, and it's wonderful to know that...
A well-designed purpose build building. Friendly and helpful staff. Well organised despite constant staff shortage.
Thank you for your positive feedback. We're glad to hear that you appreciate the design of our facility and find our staff friendly and helpful. Our team is dedicated to maintaining a well-organized and supportive environment. Your recognition of their hard work means a lot to us. We remain committed to providing the best care possible and continuously improving our services. Kind regards
I look forward to visiting my mother, who has nursing care needs and now lives at Link House. Her needs are very well met at the home and I am pleased to say on her behalf that this means a lot to her and makes us feel content in her situation.
Thank you for your kind words. We're delighted to hear that your mother is receiving the care she needs and that you feel content with her situation at Link House. Our team is dedicated to providing the best possible care and support, and it's rewarding to know that our efforts are making a...
My Mother has only been a resident in Link House for a short time but to date, I have been pleased with the care she has received. When you enter there is a warm homely atmosphere and a courteous greeting. All members of staff have been friendly, helpful, and attentive and I feel that my Mother has been treated with dignity and respect. As my Mother chose not to get up the staff kindly moved her bed so that she could look out of the window which I thought was very considerate. Although she has a poor appetite my Mother has been offered a wide variety of food choices and lots of tea which she always enjoys and appreciates.
Thank you for sharing your positive experience with us. We're delighted to hear that your Mother has been receiving warm, attentive care at Link House. It's heartening to know that our staff's kindness and consideration have made a difference for your family. We remain committed to providing the...
everyone worked hard to look after Dad and us when visiting him.
Could not have wished for a better place for Dad to be.
Thank you for sharing your experience with us. We're deeply touched to hear that your Dad received compassionate care at Link House, especially during such a challenging time. Our team is dedicated to ensuring every resident feels valued and supported, and it's heartening to know that both your Dad and your family felt cared for. Kind regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 September 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 06 Nov 2025
Here at Link House Care and Nursing Home resident Betty recently found her sea legs on a sailing trip arranged by the care home team as part of the Country...
- 12 Sep 2025
Fenchurch House Care Home, part of Country Court, welcomed residents and colleagues to celebrate the Country Court in Bloom 2025 Awards, the group’s annual gardening celebration. This year’s theme, “Your...
There are no upcoming events for Link House Care & Nursing Home.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Country Court
- 31 Jan 2025Recipient: Country Court
- 31 Jan 2024Recipient: Country Court
Accreditations
There are no accreditations posted yet for Link House Care & Nursing Home.
Meet the Team (2)

Alex is our Customer Relations Manager at Carter House and is the first point of contact for residents’ families and all new enquiries. Alex is friendly, helpful and happy to answer any questions about choosing a care home or moving to Carter House.

Zoe Smith is our Home Manager at Link House Care Home. Zoe is very excited to be leading our staff team at Link House and is looking forward to meeting our residents and families.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Link House Care & Nursing Home to verify any information. View our terms and conditions. Link House Care & Nursing Home has an Enhanced Service -more info.