Link House Care & Nursing Home

15 Blenhiem Road, Raynes Park, London SW20 9BA
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9.5 56 Reviews
  • Link House Care & Nursing Home, London
Link House Care and Nursing Home offers residential, nursing and specialist dementia care in the desirable, welcoming and leafy surroundings of Raynes Park on the Surrey/South London border.

Family run, their care is the kind they would want each of their loved ones to receive. The highly trained and dedicated staff team at Link House provide person-centred care, ensuring everyone at Link House gets the most out of living with them.

Recently renovated, Link House is designed with residents in mind and is fully equipped to provide care in a pleasant and comfortable setting. The home has 52 rooms with ample opportunity for residents to personalise their living space. The home has undergone substantial redecoration and updating of late that provides modern and homely furnishing and comfort to everyone at the home, with assisted bathrooms and shower rooms for those with mobility issues as well as luxurious and warm communal and individual spaces.

Link House offers a wide range of daily activities tailored to individual preferences, with something always going on. This enables residents to enjoy their hobbies and interests and helps them to continue living fulfilling lives with their wellbeing paramount. The home also enjoys excellent relationships within their local community and frequently hosts events for local groups, churches and societies, which means that these societies provide the home with social outlets for residents to enhance their lifestyles.

If you would like more information or to come in and visit the home please do not hesitate to contact them to arrange an appointment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Link House Care & Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Zoe Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2001
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (52)

Visiting

  • Visitors welcome any time

Parking

  • There is onsite car parking available

Link House Care & Nursing Home Reviews (56)

9.5

Link House Care & Nursing Home has a Review Score of 9.5 (9.473) out of 10, based on 29 reviews in the last 2 years.
Over all time Link House Care & Nursing Home has 56 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Link House Care & Nursing Home
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Total of 56, showing 1-20
Review from J D (Daughter of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother always seems well cared for and she always praises the staff and says they are kind to her.
She also says that the food is good. The staff also let me know if there is a problem with her health.
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for your kind feedback. We're so pleased your mother feels well cared for. Your words mean a lot to the team.Kind regards,

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Review from Penny H (Sister of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Link House staff professional and very kind. They are hard working and always appear to be doing their best. 
Excellent team work. They look after my sister with care. Thank you all.
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for your kind words. We're truly grateful for your feedback. I'll be sure to pass your comments on to the team - it means a lot for them to know their efforts are appreciated.Kind regards,

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Review from C H (Daughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Link House is kept very clean at all times. The rooms are adequate but small. Bed linen could be better but I understand there must be a great turnover of sheets and pillowcases. I'm sure management work hard but I feel more interaction with residents would be appreciated. The carers are mainly extremely
helpful and professional, maybe more attention to contacting room bound residents would be appreciated.
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for your thoughtful feedback. We appreciate your kind words about our cleanliness and staff, and will take your suggestions on resident interaction and linen quality to heart. Thank you for your support.Kind regards,

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Review from N K (Friend of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff pleasant and friendly.
Our friend is well looked after.
Food looked nice and balanced.
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for your kind words. Your feedback means a lot to us! Kind regards

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Review from Peter B (Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is very well organised and the staff are excellent in every respect. As stated earlier the home is very good and the gardens maintained to a high standard . I would recommend the home to anyone without a doubt.
Reply from Zoe Smith, Home Manager at Link House Care & Nursing Home

Thank you very much for your recommendation of Link House Care Home. We are delighted to hear how happy you are with our staff team.

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Review from Sachin S (Grandson of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Link House care and nursing has been wonderful to my grandmother. The staff are incredibly kind and support her in all facets. They are very friendly and treat her with dignity. She's made many friends at the home both staff and fellow residents and is enjoying her time here
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for your lovely feedback. We're so glad your grandmother feels happy, supported, and at home here. Your feedback means a lot to our team.Kind regards,

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Review from M M (Son of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been a resident of Link House for over 12 months and having visited all the homes in the area Link House was our number one choice on terms of the team and the very caring service they provide alongside the very calm and comfortable atmosphere in the resident areas. There are many individual
examples of how members of the team have shown a very caring professional and patient approach to our mother. This extends to ensuring individual personal and medical needs are understood met and respected. We always have confidence that if medical issues arise these will be addressed no matter what time of day or night this may arise. The food for the residents is well prepared and the dining room area almost like a restaurant making interface with other residents relaxing.. The number of staff on hand at any one time is also very reassuring as well as the fact that we have got to know them and it is clear they care about our mother. So thank you to the Link House team and managers!
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for your thoughtful and heartfelt review. We're truly grateful for your kind words and are so pleased to know that your mother feels safe, comfortable, and well cared for at Link House. Your trust means a great deal to our whole team.Kind regards,

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Review from Lorna P (Niece of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support my aunty receives is 100% by all the staff. My aunty us as happy and comfortable as she possibly can be. Which reassures me. Thank you.
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for your kind words. We're truly grateful for your feedback and so pleased to hear that your aunty feels happy and comfortable with us. Warm regards,

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Review from S T (Sister of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in Link House four years and as always said if she had to be anywhere, this is where she would have chosen. All the staff are considerate, kind and helpful in spite of being short-staffed on occasions. The food is excellent and the entertainment is excellent. All birthdays are acknowledged.
I
am always treated with a smile and a friendly word at every visit.
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for your kind words. We're so pleased your sister feels at home at Link House, and your support means a lot to our team. Knowing you feel welcomed and valued on every visit truly encourages us.Warm regards,

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Review from M B (Friend of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My long-time elderly friend was desperately in need of a care home. Whilst we, her friends, decide the way forward for her. I must admit I was a bit apprehensive about care homes in general. I am an experienced nurse with 40 years in the NHS as health visitor and now in care home you are giving excellent
care here.
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for your kind words.Coming from someone with your experience, your feedback means a lot to us. We're glad we could ease your concerns and provide the care your friend needed. Your trust and support are truly appreciated.Kind regards,

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Review from Z A (Granddaughter of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandma has been with Link House Nursing Home for almost 2 years. As a family, we are very happy with the service and care that they have provided. Compared to the last care home she was in, where they carelessly put my grandma at risk. The staff tirelessly care for my grandma and always keep us
up to date about her health and care needs. As a family, we have regular talks with the staff about changes with my grandma, which is encouraging. Overall, his family, we are happy with the assistance.
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for your kind words and for taking the time to share your experience. We're truly grateful for the trust your family has placed in us. We're committed to continuing to provide your Grandmother with the dedicated care and support she needs and deserves.Thank you again

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Review from Z B (Son of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a resident here at Link House in Raynes Park for the last seven years. She has found a sense of happiness and well-being which is being provided by the staff and management alike. Link House offer high-quality person-centred care in excellent surroundings, tailoring her care for her particular
needs. Their well-trained nurses and carers provide a dedicated service which is appreciated by our whole family. They are kind, patient and respectful. The home offers a homely and relaxing living space, the care she needs to live her life.
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for your lovely feedback. We're so pleased to hear that your mother feels happy and well cared for at Link House.Your kind words mean a great deal to our team and reinforce our commitment to providing personalised, compassionate care every day.Thank you

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Review from Sharon B (Sister of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff happy, kind and caring. They respond to requests for information and help efficiently. The staff seem to have the best interests at the heart of what they do for the residents.
Family have been made to feel welcome and kept up to date with any changes as they are made.
We
are extremely happy with how our sister has settled in and have no complaints.
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for your lovely message. It truly means a lot to us to hear that your sister has settled in well and that you and your family feel welcomed and supported. We really care about what we do, and knowing it has made a positive difference to your family is incredibly rewarding. We're always here if you need anything.

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Review from Michael D (Husband of Resident) published on 17 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are very caring and keep me up to date about my wife. The room is kept very tidy and my wife does not seem to not have any problems with staff.
When I go to see my wife staff recognise me and greet me
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Dear Michael, thank you so much for your kind feedback. We're really glad to hear you feel supported and welcomed during your visits, and that your wife is comfortable and well cared for. It's always encouraging for the team to hear such positive feedback.

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Review from Michael P (Husband of Resident) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been with you for 5 years the care given and medical expertise is wonderful I have no complaints any concerns I raise are promptly and effectively dealt with. Whilst my wife is non verbal her facial expressions radiate her contentment.
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for your lovely review. We're very grateful for your kind words and for the trust you've placed in us over the past five years. It means a lot to us all.

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Review from Simone S (Daughter of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Link House since August 2020 and the care she receives there is excellent.
The staff are really great and do a wonderful job. The food looks really good and is varied and always something special is done at festive times of the year. I would recommend Link House to anyone
looking for a residential care home for themselves or a loved one.
Reply from Zoe Smith, Home Manager at Link House Care & Nursing Home

Thank you for your lovely review of Link House Care and Nursing Home. We appreciate your kind feedback and positive words. It's lovely to hear that you and your mum enjoy the Christmas activities and food. Your recommendation means so much to us - thank you.

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Review from Jillian C (Daughter of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled well into Link House. It was a difficult decision as a family for Dad to move out of his flat but it has proved to be a positive change. The care is fantastic and the team treat Dad with care and respect and interact with him regularly. They are kind and welcoming and we are very grateful
to them for looking after him. I would thoroughly recommend Link House.
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for your kind words! Our team is dedicated to providing compassionate care and ensuring a positive environment for all our residents. We truly appreciate your recommendation and are grateful for the trust you've placed in us to care for your dad! Thank you.

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Review from Philippa B (Daughter of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been here since June this year and the positive changes to his physical and emotional well-being have been amazing and he seems to get stronger and happier every day. All the staff at every level are kind, caring and friendly, making us feel very welcome. Would have no hesitation in recommending
Link House!
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for your lovely feedback! We're delighted to hear about the positive improvements in your dad's well-being. Our team is dedicated to providing a caring and welcoming environment and it's rewarding to know we've made an impact. We greatly appreciate your recommendation! Kind regards.

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Review from Judith C (Daughter of Resident) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff at Link House are friendly, caring and kind. My mother has been a resident for over 2 years and is now bedridden. She is treated by staff with both care and dignity and a great deal of patience. The nursing and care staff are always approachable to ask about any issues or care needs. You
can even phone up if you are unable to visit in person. The food provided is of an excellent standard. Since the new manager arrived there has been an increase in activities and events.
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for your kind words about Link House. We're glad to hear that your mother feels well cared for and that you appreciate the approachable nature of our staff. We continuously strive to provide excellent care, food and engaging activities for our residents. Your feedback is truly valued! Kind regards.

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Review from D H (Daughter of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Never put your loved one here, beware the outcome will not be good. Their care will not be continued with respect, no continued care or management respect, especially management respect. Please choose carefully, plenty more respected care homes better for your loved ones.
Reply from Zoe Smith, Home Manager at Link House Care & Nursing Home

Thank you for taking the time to share your feedback. We deeply regret that we were unable to meet your needs on this occasion. Each care home is uniquely designed to cater to different levels of care, including dementia care, and we strive to ensure that every resident receives the support they require. In this instance, we felt that our home may not have been the best fit for your specific needs. Please don't hesitate to reach out to us directly if you have any further concerns or questions.

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Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Link House Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.473 for Link House Care & Nursing Home is calculated as follows: ( (233 Excellents x 5) + (69 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (16 Very Poors x 1) ) ÷ 338 Ratings = 4.473
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Link House Care & Nursing Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Alex

Alex Ulatowska

Job Title: Customer Relations Manager Joined: 2022

Alex is our Customer Relations Manager at Carter House and is the first point of contact for residents’ families and all new enquiries. Alex is friendly, helpful and happy to answer any questions about choosing a care home or moving to Carter House.

Zoe

Zoe Smith

Job Title: Home Manager Joined: 2023

Zoe Smith is our Home Manager at Link House Care Home. Zoe is very excited to be leading our staff team at Link House and is looking forward to meeting our residents and families.

Frequently Asked Questions about Link House Care & Nursing Home

What types of Care is Link House Care & Nursing Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Link House Care & Nursing Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Link House Care & Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Link House Care & Nursing Home to the centre of London?

7.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Link House Care & Nursing Home to verify any information. View our terms and conditions. Link House Care & Nursing Home has an Enhanced Service - more info.