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- Link House Care & Nursing Home

The staff are extremely friendly and helpful.F S(Mother of Resident/Service User)



The staff are extremely friendly and helpful.F S(Mother of Resident/Service User)



Link House Care and Nursing Home offers residential, nursing and specialist dementia care in the desirable, welcoming and leafy surroundings of Raynes Park on the Surrey/South London border.
Family run, their care is the kind they would want each of their loved ones to receive. The highly trained and dedicated staff team at Link House provide person-centred care, ensuring everyone at Link House gets the most out of living with them.
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Care Provided by Link House Care & Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.
The price(s) shown are provided by the care home. Contact Link House Care & Nursing Home for full pricing details and T&Cs.
Contact Link House Care & Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Country Court
- Private Owned
Person in charge
- Zoe Smith(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2001
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (52)
Visiting
- Visitors welcome any time
Parking
- There is onsite car parking available
Link House Care & Nursing Home Reviews (70)
Link House Care & Nursing Home has a Review Score of 9.5 (9.493) out of 10, based on 38 reviews in the last 2 years.
Over all time Link House Care & Nursing Home has 70 reviews.
I have been so impressed with the care my friend has received at Link House, the staff are lovely, nothing seems to be too much trouble. The room is clean and of a good size, the food looks delicious and is plentiful, the Chef made a visit to my friend to find out what she liked/disliked. There is excellent communication around the home between management and residents/friends. There are regular meetings and more recently, a newsletter. My friend says that the home has improved in recent months, especially with improved activities. I feel my friend is well cared for and safe at Link House
Thank you for taking the time to leave a review for Link House, we appreciate all comments and feedback. We want all our residents to feel at home at Link House and will do our best so that they feel comfortable and relaxed. I will pass your kind comment to our staff who are caring for your friend...
As I had never visited a care home I had no idea what to expect, I was very pleasantly surprised. From the moment I entered Link House, I was treated with care and kindness. The management was very helpful and informative. The staff on the floor my Aunt stays are attentive and caring, they responded quickly and efficiently to her call bell. The Senior in Charge is very knowledgeable, especially around dementia and was able to reassure us that my Aunt was ok. My Aunt needs help with meals and the staff took time to feed her what looked and smelled like a really nice meal. The Activity lady came and asked me about my aunt's life history and what she liked to do before moving into care, she said it helps her incorporate what residents like to do into the activities she offers. I noticed the week's activities included a trip out in a minibus. I would recommend Link House as a lovely care home to my friends and family.
Your kind words, especially regarding the care and kindness extended from the moment you arrived, are truly...
Over the past few months, I have visited my friend and have noticed a marked improvement in recent weeks. The staff are very caring and always have time for her, the management team always have their doors open and are open to communication at any time. The food is wonderful, home-cooked, and looks appetising - a little more choice and a little less garlic for my friend's taste. The home is attractive, spacious, and is always clean. Activities are improving with trips out and 1:1 sessions in my friend's room. Nothing is too much trouble for the handyman. I would highly recommend Link House.
We will pass on your kind words to our handyman and all our staff, as we believe it's the...
All mum's special needs, such as taking the time to cut her food up and feed her because she could no longer manage herself, were catered for and she built some great relationships with the care staff. It was the most relaxed and happiest we had seen mum in all the time she was receiving care services. The staff made a real effort to make mum look her best every day. They even cut and washed her hair for the first time in months after a very long hospital stay and it made such a difference.
We had regular communication from the staff and management, especially when things took a turn for the worse. Sadly, mum passed away when she was readmitted into hospital from the home but, even afterwards, the home took the trouble to send us a condolence card, which was really appreciated and thoughtful.
Our deepest condolences to you and your family for your loss. Your mum was a lovely lady, and it was a pleasure to care for her. Thank you very much for your kind words about our home. I will make sure your comments are passed on to all our staff at Link House.
Best Regards,
Staff are kind to the residents, and mum's bedroom and bathroom and dining room are always clean. Mum seems happy and settled at Link House but would like to see more activities to stimulate the residents for example an exercise program like chair yoga/exercises or activities to help them.
Thank you so much for your feedback which we will take on board and feed back to the relevant teams within our home.
I am very happy with the overall experience for my loved one. However, there seem to be very few meaningful activities for those residents who are able to participate. In fact, I have yet to see any activities that would enrich their lives.
Thank you for your feedback which we take on board. We are always looking for ways to improve and will continue to strive to do so.
I am the Power of Attorney for a friend who has double dementia, the home is like a 5-star hotel. It is clean, residents have their own room and bathroom and are well looked after by medical care workers and staff. I have just put her husband in the home for some respite and they have treated both of them with care and compassion.
Thank you so much for your review and kind feedback it is a pleasure looking after your two friends at Link House. We are so pleased that they are now in a safe environment. Thank you for taking the time to leave us a review and we will ensure your kind words are passed onto the teams at Link House. Best regards.
I chose Link House care home after only one visit, as I found it would be the best support for my dad, who needed permanent care. The staff are very welcoming and are genuinely interested in making sure my dad's needs are met on a daily basis. The home is clean and tidy, and each resident has a well-maintained and comfortable room, as well as is encouraged to bring personal items to make it a home from home. The staff have always been attentive and ready to listen to any suggestions that I requested for my dad's preferences. My dad has settled in well and has made friends, which have encouraged him to join in, and he is so much happier in himself. Visitors are encouraged, and nothing seems too much trouble. I am confident in the decision made for my dad to move into Link house and that I do not need to be concerned about his welfare or personal needs as all are taken into account. I would highly recommend Link House for anyone thinking about care needs for a loved one.
Thank you so much for your extremely kind words. Having your dad with us at Link House is a pleasure and we are so pleased to have been able to ease your worries now that he is safe and well looked after. We will endeavour to pass on your feedback to the team who care for your dad at Link House. Best regards.
The staff and management are friendly, welcoming and extremely helpful. The home is always clean and the food of a high standard. My only reservation is entertainment/stimulation for the residents, I'm not fully aware of any programs.
I would highly recommend it.
Thank you so much for your feedback, it is a pleasure to care for your mum. We are grateful for your feedback regarding the entertainment of the residents and have been working hard to improve this area. We have a newly appointed wellbeing coordinator who has been with us for a few weeks and is getting on very well. Please continue to provide helpful feedback. Kind regards
I'm surprised by some of the poor reviews. Dad has been in for 18 months and we've had no real complaints. Management was a bit chaotic to say the least during Covid, but perhaps that was to be expected.
Thank you for taking the time to leave a review for Link House, we are delighted to hear that you are so pleased with our care for your father, it is our pleasure to care for him as part of our family at Link House. We look forward to seeing you again next time you visit.
My aunt has been a resident at Link House for a year. She is very happy and settled. The care has been exemplary and all the staff have been very kind and caring. The management team are always on hand to answer questions. I am confident my aunt is in a safe place and I am happy that she is happy.
Thank you for taking the time to write a review for Link House, it is our pleasure to care for your aunt as part of our family here at Link House. We are very pleased to hear how happy you are with our care.
He said he was always put to bed at 6 pm, but when he sadly passed away, he was not found until after 8 am the next morning, so there had clearly been no checks on him throughout the night.
We are very disappointed to hear that you are not satisfied with your father's stay at Link House Care & Nursing Home. Please accept our condolences at this sad time for you and your family. We take all complaints very seriously and are aware of your concerns. As the new Home Manager at Link...
Please close this care home down. I have seen a huge list of all the extremely poor treatment my elderly grandmother received in the last few weeks of her life. I am speaking for all the elderly people there who do not get visitors from their families and cannot speak for themselves. Please do not send your elderly loved ones to Link House. The management does not admit to doing anything wrong and does not say they will make it right for future residents.
We are very disappointed to hear that you are not satisfied with your grandmother’s stay at Link House Care & Nursing Home. We take all complaints very seriously and are aware of your concerns. We would like to resolve these as best as possible so would encourage you to contact us directly to discuss in more detail.
My room was spacious and particularly nice to have my own private facilities. The food was very good with plenty of quantity. Only very occasionally, if nothing on the set menu was suitable, very pleased to offered another choice.
Thank you for writing a review for Link House, we appreciate all comments and feedback. We are pleased to hear how happy you were during your stay with us, it was a pleasure to care for you as part of our Link House family.
Everyone is really friendly and helpful, especially in allowing visits. Despite my mum's failing health, I can tell she is being well cared for and looked after, which I am very thankful for and I know it was the right decision to put her in the care of Link House.
Thank you for your review of Link House Care Home. It is our pleasure to care for your mother as part of our Link House family, I will pass your kind words on to our staff team.
They provide great quality of care which has given my mum a good quality of life. Respecting her dignity and tending to her needs making sure she is safe, happy and comfortable.
This allows me to be able to sleep at night knowing that she is being cared for 24 hours a day 7 days a week.
Thank you for taking the time to review Link House Care Home, we appreciate all comments and feedback. It is great to hear how happy your mother is with us at Link House.
My mum is happy and enjoys all the activities.
Thank you for taking the time to write a review for Link House Care Home, it's great to hear that your mother is happy with us here. It is our pleasure to care for her as part of our Link House family.
I live in Australia and rely on the lovely caring staff to look after my grandmother. They are always caring and polite and put my mind at ease that my grandmother is ok. I see her regularly on video chats and any questions I have are always answered, I always receive regular updates and videos of my grandmother. Also, my grandmother is much better than what she was when living on her own, especially as she was getting quite sick before from dementia and knowing she is happier puts my mind at ease. So thank you to the staff I see every week, you really put my mind at ease.
Thank you for writing a review for Link House, we are delighted that you are pleased with our care of your grandmother, it is our pleasure to care for her.
And when my Mum passed away I received a lovely card from them with a handwritten message which meant so much as it showed, at a glance, the love she was surrounded by.
At times my mother appears to be waiting longer than necessary in the toilet - but I am sure that is rare.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 September 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 06 Nov 2025
Here at Link House Care and Nursing Home resident Betty recently found her sea legs on a sailing trip arranged by the care home team as part of the Country...
- 12 Sep 2025
Fenchurch House Care Home, part of Country Court, welcomed residents and colleagues to celebrate the Country Court in Bloom 2025 Awards, the group’s annual gardening celebration. This year’s theme, “Your...
There are no upcoming events for Link House Care & Nursing Home.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Country Court
- 31 Jan 2025Recipient: Country Court
- 31 Jan 2024Recipient: Country Court
Accreditations
There are no accreditations posted yet for Link House Care & Nursing Home.
Meet the Team (2)

Alex is our Customer Relations Manager at Carter House and is the first point of contact for residents’ families and all new enquiries. Alex is friendly, helpful and happy to answer any questions about choosing a care home or moving to Carter House.

Zoe Smith is our Home Manager at Link House Care Home. Zoe is very excited to be leading our staff team at Link House and is looking forward to meeting our residents and families.
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