Link House Care & Nursing Home

15 Blenhiem Road, Raynes Park, London SW20 9BA
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9.5 56 Reviews
  • Link House Care & Nursing Home, London
Link House Care and Nursing Home offers residential, nursing and specialist dementia care in the desirable, welcoming and leafy surroundings of Raynes Park on the Surrey/South London border.

Family run, their care is the kind they would want each of their loved ones to receive. The highly trained and dedicated staff team at Link House provide person-centred care, ensuring everyone at Link House gets the most out of living with them.

Recently renovated, Link House is designed with residents in mind and is fully equipped to provide care in a pleasant and comfortable setting. The home has 52 rooms with ample opportunity for residents to personalise their living space. The home has undergone substantial redecoration and updating of late that provides modern and homely furnishing and comfort to everyone at the home, with assisted bathrooms and shower rooms for those with mobility issues as well as luxurious and warm communal and individual spaces.

Link House offers a wide range of daily activities tailored to individual preferences, with something always going on. This enables residents to enjoy their hobbies and interests and helps them to continue living fulfilling lives with their wellbeing paramount. The home also enjoys excellent relationships within their local community and frequently hosts events for local groups, churches and societies, which means that these societies provide the home with social outlets for residents to enhance their lifestyles.

If you would like more information or to come in and visit the home please do not hesitate to contact them to arrange an appointment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Link House Care & Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Zoe Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2001
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (52)

Visiting

  • Visitors welcome any time

Parking

  • There is onsite car parking available

Link House Care & Nursing Home Reviews (56)

9.5

Link House Care & Nursing Home has a Review Score of 9.5 (9.473) out of 10, based on 29 reviews in the last 2 years.
Over all time Link House Care & Nursing Home has 56 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Link House Care & Nursing Home
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Total of 56, showing 41-56
Review from Juliet C (Daughter of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone is really friendly and helpful, especially in allowing visits. Despite my mum's failing health, I can tell she is being well cared for and looked after, which I am very thankful for and I know it was the right decision to put her in the care of Link House.
Reply from Robert Hammond, Home Manager at Link House Care & Nursing Home

Thank you for your review of Link House Care Home. It is our pleasure to care for your mother as part of our Link House family, I will pass your kind words on to our staff team.

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Review from Julie N (Daughter of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Link House are all amazing. They go above and beyond to provide great quality of care for my mum she is very happy at Link House. She laughs and jokes with the staff and engages in different activities with the help of the activity coordinator which helps stimulant the residents and bring
out their creative side.
They provide great quality of care which has given my mum a good quality of life. Respecting her dignity and tending to her needs making sure she is safe, happy and comfortable.
This allows me to be able to sleep at night knowing that she is being cared for 24 hours a day 7 days a week.
Reply from Robert Hammond, Home Manager at Link House Care & Nursing Home

Thank you for taking the time to review Link House Care Home, we appreciate all comments and feedback. It is great to hear how happy your mother is with us at Link House.

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Review from Nicola O (Daughter of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
So nice to see my mum doing different activities and the staff are always so helpful and kind. The rooms are lovely and they take really good care of my mum.
My mum is happy and enjoys all the activities.
Reply from Robert Hammond, Home Manager at Link House Care & Nursing Home

Thank you for taking the time to write a review for Link House Care Home, it's great to hear that your mother is happy with us here. It is our pleasure to care for her as part of our Link House family.

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Review from Michelle K (Granddaughter of Resident) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live in Australia and rely on the lovely caring staff to look after my grandmother. They are always caring and polite and put my mind at ease that my grandmother is ok. I see her regularly on video chats and any questions I have are always answered, I always receive regular updates and videos of my
grandmother. Also, my grandmother is much better than what she was when living on her own, especially as she was getting quite sick before from dementia and knowing she is happier puts my mind at ease. So thank you to the staff I see every week, you really put my mind at ease.
Reply from Robert Hammond, Home Manager at Link House Care & Nursing Home

Thank you for writing a review for Link House, we are delighted that you are pleased with our care of your grandmother, it is our pleasure to care for her.

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Review from J D (Son of Resident) published on 9 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my Mum was only in Link House for a month I found the staff to be very compassionate and kind. They were helpful at all times and very easy to just chat with - no robots!
And when my Mum passed away I received a lovely card from them with a handwritten message which meant so much as it showed,
at a glance, the love she was surrounded by.
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Review from M B (Son of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Me and my family find the home to be friendly, caring and welcoming. We find the staff to be caring. At times it appears the staff have more than enough to do but they seem to cope.
At times my mother appears to be waiting longer than necessary in the toilet - but I am sure that is rare.
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Review from T W (Daughter of Resident) published on 18 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We found Link House to be a good, comfortable nursing home. Our mother was treated very well by all the staff. Although Mum did moan that the night time carers were not as gentle or attentive, Mum was looked after very well at Link House. Mum developed new friendships with the nurses and the very kind
carers. Especially, one lady who gave Mum a lot of time and kind attention. They became friends, Mum trusted her.
Reply from Arturas Repkovas, Home Manager at Link House Care & Nursing Home

Thank you for taking the time to leave a review for Link House Care & Nursing Home, we appreciate all feedback. I will pass your comments on to our care and nursing team.

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Review from Y J (Son of Resident) published on 23 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very accommodating, polite with a kind disposition. They demonstrate respect to both residents and visitors.
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Review from M B (Son of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Link House to be a comfortable, clean and caring environment for my mother's needs. The management and nursing and care staff are attentive and proactive. I would like to see more activities in which my mother has participation.
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Review from Jill B (Niece of Resident) published on 5 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Seems more organised since new owners took over and it appears there are more staff about, (at least at the times I visit). Staff have always been friendly and supportive of my Aunt and me. Great to see visits out happening now. My Aunt seems happy and contented here and has a good relationship with
the staff. She says her meals are nice. Clean environment. Would like to see more comfortable chairs, stools and side tables for the residents.
I would also like to see regular reviews initiated by the home with relatives. I had one a few months ago which was helpful and reassuring so need these on a regular basis say quarterly.
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Review from L D (Daughter of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Link House is a lovely, safe environment for my mum, who loves living here. I do think that the chairs in the sunroom are a little dilapidated and there are no seating cushions. The staff are lovely and caring.
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Review from F S (Mother of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are extremely friendly and helpful. They exercise great patience with the residents and are aware of the patient's needs and medication. The food menu is fabulous and there are many facilities on hand.
It would have been nice to have more garden/outdoor space for the summer months to take
residents out for a meal or to enjoy the weather. Great home and would certainly recommend.
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Review from Shirley C (Sister of Resident) published on 13 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am relieved to know that my sister is being cared for each and every day, thus preventing my constant worry about her welfare. If problems arise with her health or her care, I am informed, but know that Link House will deal with the problem. I am welcomed by the staff when I visit and updated with
my sister's condition as appropriate.
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Review from Gary W (Son of Resident) published on 11 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very helpful and friendly. The residents are treated with care and understanding. The lounge is comfortable and bright. Everywhere is very clean and the home is run professionally.
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Review from Marika F (Granddaughter of Resident) published on 9 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad spent his last few months at Link House. He had many health problems. I can not thank the staff at Link House for their care and support. They managed to let my grandad live his last couple of months in dignity and comfort. They were also very supportive towards the family. Nothing was too
much for them and they always made sure he had everything he wanted. His room was always clean and the food served always looked well prepared. Thank you Link House.
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Review from Lisa R (Daughter of Resident) published on 12 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Link House is a very well organised & run Care Home. The Managers are excellent, as are all of the staff & I mean everyone; floor managers, carers, caterers & cleaners. The carers are fantastic, they are all so patient kind & understanding. Showing respect to my mother & all the people living at Link
House, treating everybody with dignity.
Everyone is well cared for, always washed, fed & well-dressed every day. Recently, my mother, had issues swallowing & the carers have persisted with careful kind encouragement, she is now feeding herself again, which quite frankly is nothing short of amazing. They really do care for every aspect of all of the people living there.
Link House offers wide range of activities for everyone when visiting you are made to feel more than welcome & can participate in the activities too. I really would like to take this opportunity to thank everyone at Link House, you have made an incredible difference to my mother, who is now so much happier & content.
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Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Link House Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.473 for Link House Care & Nursing Home is calculated as follows: ( (233 Excellents x 5) + (69 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (16 Very Poors x 1) ) ÷ 338 Ratings = 4.473
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Link House Care & Nursing Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Alex

Alex Ulatowska

Job Title: Customer Relations Manager Joined: 2022

Alex is our Customer Relations Manager at Carter House and is the first point of contact for residents’ families and all new enquiries. Alex is friendly, helpful and happy to answer any questions about choosing a care home or moving to Carter House.

Zoe

Zoe Smith

Job Title: Home Manager Joined: 2023

Zoe Smith is our Home Manager at Link House Care Home. Zoe is very excited to be leading our staff team at Link House and is looking forward to meeting our residents and families.

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