Lynton Hall Care Home, New Malden, London
Lynton Hall Care Home, New Malden, London
Lynton Hall Care Home, New Malden, London

A former convent, this home has been refurbished to provide spacious and homely accommodation including ensuite bedrooms, a dedicated activity room and large communal rooms. Landscaped gardens and a patio area can be enjoyed by all.

At Lynton Hall, nursing and dementia care are offered. The home offers a space for people to rest, relax and recover with short stays too.

The home can also accommodate for couples with suites, which are larger rooms available for single and double occupancy.

Staff take great care to focus on the person at Lynton Hall. It’s important for residents to feel at home, so they create a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Lynton Hall, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there’s lots of exciting activities to get involved in.

Group: Bupa Care Homes

Person in charge: Mario Mata (General Manager)

Local Authority / Social Services: Royal Borough of Kingston upon Thames Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 57 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Korean, Polish, Romanian

Single Rooms: 47

Shared Rooms: 5

Rooms with ensuite WC: 11

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Lynton Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 06 Nov 2017

Two en-suite rooms available on the ground floor overlooking the homes beautiful landscaped gardens. One of these rooms is a suite, big enough for two beds (ideal for a couple) or having as a separate living area.

Reviews

9.2 Lynton Hall Care Home has a Review Score of 9.2 (9.174)

The Review Score of 9.2 (maximum of 10) for Lynton Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Lynton Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.56 for Lynton Hall Care Home is calculated as follows: ( (77 Excellents x 5) + (55 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 134 Ratings = 4.56

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.614 Points relating to the number of positive Reviews for Lynton Hall Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.4 positive Reviews (57 registered maximum number of service users ÷ 5). 7 Reviews ÷ 11.4 Target = 0.614

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lynton Hall Care Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lynton Hall Care Home

  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    2
  • Partner of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1
  • more

My father was a resident for nearly two and a half years with pick's dementia. The care from all the staff during this time was excellent. The staff showed genuine interest, care and warmth. Getting to know and understand his character. My father's health declined from June 2017 and the staff ensured we were fully informed of all that was happening. All staff were immensely supportive during his demise and their care during his death was very much appreciated.

How likely would you be to recommend Lynton Hall Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Jayne Duck, Customer services administrator at Lynton Hall Care Home responded to this review on 27 Sep 2017:

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

The receptionist who was the first person we spoke to and met was a delight showing us around with warmth and enthusiasm. My parents were treated with concern and good humour where appropriate. My mother turned 80 while there and received a cake which was a very sweet idea. The home was always clean which gave us confidence.

The resident's cats were sweet and at times entertaining. The manager was reassuring and eased my mind at a potentially stressful time by being flexible nursing staff were thorough and caring.

How likely would you be to recommend Lynton Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer services administrator at Lynton Hall Care Home responded to this review on 15 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Set in a quiet residential street, Lynton Hall is staffed by friendly and knowledgeable staff, who go the extra mile to ensure residents and family feel relaxed and welcome. The nursing team are professional and very approachable.
They were very quick to visit mum in the hospital so her needs could be assessed before her arrival. From the onset, she was very well monitored and I was amazed at how quickly she settled in and started making progress.
Mum’s clothes were all labelled by the staff on arrival and anything new I bring is done promptly.
The activities team ensure there is never a dull day with a new schedule of events every week. The music and television programmes in the lounge are always selected with the residents in mind.
On mum’s birthday, they baked her a cake, decorated her room and made it a really memorable day, which it was, considering how weak she was when she first arrived over a year ago. Heartfelt thanks to you all.

How likely would you be to recommend Lynton Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer services administator at Lynton Hall Care Home responded to this review on 04 Aug 2017:

Thank you for your review. It is so nice to hear that your mum has settled and is making progress. I'm sure she enjoyed her birthday and this will be remembered by you all for the good day that it was.

Mum has been in Lynton Hall for eight months now and seems to have settled in very comfortably. The staff are friendly and helpful and Mum has warmed to them as they have to her.
She seems to have a good bond with everybody here.
Mum suffers from Multi-System Atrophy but since being at Lynton Hall, she has made a remarkable improvement and that's a testament to the quality of care she has received.
So far all is good. As a suggestion my mother likes salads in the summer, maybe tuna salad with cold potatoes with mayonnaise. She also likes Mediterranean salads with balsamic dressing.

How likely would you be to recommend Lynton Hall Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Lynton Hall Care Home responded to this review on 13 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and that your mum has settled in well and that she has now got a good bond with everyone.
We appreciate your comments of our home and will share your comments with the home’s manager.

My mother moved to Lynton Hall frail and frightened and confused. She ended her life there peacefully having enjoyed her time in the home - secure and well cared for. The staff were equally caring to the family during her stay and in the difficult process of saying goodbye and clearing her room.

How likely would you be to recommend Lynton Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Simone Berkeley, Customer Service Advisor at Lynton Hall Care Home responded to this review on 31 May 2017:

Condolences, “Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate you sharing this with us; we will pass the comments to the home manager".

The Bupa Customer Care Team.

My mother was looked after here for the last three years of her life.
The kindness and consideration of all the staff has been amazing.
All aspects of care are excellent, from the nurses and carers as well as housekeeping and catering.
This is a 'home' not a fancy modern hotel, so it may not be for you.
However, without doubt, Lynton Hall is 5 stars in its depth of knowledge, treatment, care and kindness shown to residents and their relatives.

How likely would you be to recommend Lynton Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Simone Berkeley, Customer Service Advisor at Lynton Hall Care Home responded to this review on 25 May 2017:

Our condolences, thank you for your review, we appreciate your feedback and you taking time to leave it, We are pleased to hear about your positive experience and appreciate you sharing it with us, we will pass the comments onto the home manager.

The Bupa Customer Care Team.

I have visited Lynton Hall virtually every day for the past two years to help one of the residents with her lunch. I have seen all aspects of the home and spoken to its managers, nurses, carers, kitchen staff and cleaners. My impression is of a well administered institution with genuine care shown for all residents. Individuals, many with dementia, are given close personal attention, particularly when eating or needing help with the lavatory. The ladies who give this care are endlessly patient, especially so when dealing with residents who, through no faults of their own, are awkward or bad tempered. I have nothing but admiration for the care given. The beloved lady I visit, who needs help with everything, is beautifully looked after and, within her limitations, tells me she is happy. I cannot ask for more.

How likely would you be to recommend Lynton Hall Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Lynton Hall Care Home responded to this review on 19 Apr 2017:

Thank you for sharing your lovely feedback with us, we really appreciate it. I am so pleased that you are happy with the care Lynton Hall are providing and that you would recommend this home to others. The Bupa Customer Care Team.

My friend came to the care home from the hospital in Feb 2016. She was initially a 'demanding' patient. She had complex health issues resulting in her being confined to bed. Over the months her condition slowly deteriorated. I give every credit to her carers, chef and nurses who made sure she was always comfortable and pain-free. The food was specially cooked for her. Her room was spacious and kept clean.

How likely would you be to recommend Lynton Hall Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Lynton Hall Care Home responded to this review on 24 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

All the staff were so lovely and caring. They were always smiling and helpful. In fact, you couldn't fault any staff or anything.
The food was a bit repetitive but pleasant. And I will be back.

How likely would you be to recommend Lynton Hall Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Lydia Waller, Customer Service Administrator at Lynton Hall Care Home responded to this review on 13 Oct 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Our friend arrived at Lynton Hall Care Home late in April this year (2016) having spent almost 3 months in the hospital. He was disorientated and unhappy not to be able to go back home. The manager at Lynton Hall Care Home and his team made it possible for us to feel at peace leaving our friend there to live the last of his days. Recently our friend turned 100. The team at Lynton Hall Care Home were AMAZING!! They arranged a beautiful celebration for the 100th birthday, made a cake, prepared snacks, got all other residents dressed up for the occasions, got the Mayor to attend, got an entertainment singing group and harpist to play. AMAZING. I could just carry on. The event was in the local newspaper.

How likely would you be to recommend Lynton Hall Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Lydia Waller, Customer Service Administrator at Lynton Hall Care Home responded to this review on 26 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Fantastic presentation of food buffet on open day. Great change for residents and family, change for upstairs residents to spend time downstairs.

How likely would you be to recommend Lynton Hall Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Lynton Hall Care Home responded to this review on 28 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My father came to Lynton Hall on 31/12/15 having spent a long time in hospital. Within a few days my stress and anxiety were greatly decreased as I could see the care that was being given to him by all the staff. My father was treated with the utmost kindness and respect by all he staff. The facilities in the home were maintained to a very high standard and dad's special diet was prepared without fuss. I felt staff also cared for my mum and were supportive to her as well.

How likely would you be to recommend Lynton Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Lynton Hall Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lynton Hall Care Home