Lynton Hall Care Home

2 Lynton Road, New Malden KT3 5EE
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9.7 65 Reviews
  • Lynton Hall Care Home, New Malden
At Lynton Hall, nursing, residential and dementia care are offered. They’re here when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what the home’s like before moving long-term. To just relax. Whatever the reason, their doors are open. Advanced bookings available.

A former convent, this home has been refurbished to provide spacious and homely accommodation including ensuite bedrooms, a dedicated activity room and large communal rooms. Landscaped gardens and a patio area can be enjoyed by all. The home is close to the shops and local amenities.

The home can also accommodate couples with suites, which are larger rooms available for single and double occupancy.

Staff take great care to focus on the person at Lynton Hall. It’s important for residents to feel at home, so they create a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Lynton Hall, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Lynton Hall Care Home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Janet Musama (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (5)

Visiting

  • We’re just half a mile from the A3 Malden Way/Kingston Bypass, and you can park here at the home. New Malden train station, on the line to London Waterloo, is a 15-minute walk away.

Parking

  • On-site parking available.

Lynton Hall Care Home Reviews (65)

9.7

Lynton Hall Care Home has a Review Score of 9.7 (9.665) out of 10, based on 16 reviews in the last 2 years.
Over all time Lynton Hall Care Home has 65 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lynton Hall Care Home
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Total of 65, showing 41-60
Review from L P (Daughter of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother of 98 is treated with lots of care and dignity. The staff are doing their best to keep mum as comfortable as possible. My mother is kept at peace with lots of care.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Lynton Hall Care Home

Thank you for your praise. Please let us know if there is anything else we can do to make your mother's stay as comfortable as possible.

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Review from M M (Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been living here since the year of 1996. I am very happy and content here. The staff are very kind and always ready to help, to whatever the help I need, meals, taking my tablets. I have a large double room bedroom. Great respect is given by all staff and living on my own since mother died in
1974, Lynton Hall Care Home, I could not be more content and happier, with good meals and even your own washing of clothes is done. What more could I ask for making myself happier.
Reply from Greta Narbutaityte, Customer Adviser at Lynton Hall Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.

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Review from J W (Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am quite happy but need my hair cut and shampoo. My family want to take me out. Very happy with a clean, sunny room, very quiet and always sleep well. I never expected to end up in a care home, being 96yrs of age, I will see it through to the end and stay put. Sold my bungalow, so no choice. My choice
of vegetables is not what they dish up.
Reply from Greta Narbutaityte, Customer Adviser at Lynton Hall Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home manager to help us continually improve our service.

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Review from Mark P (Son of Resident) published on 29 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was able to visit my Dad today after four months of lockdown. It was an arranged appointment with a sheltered area set up in the garden and all the required PPE was provided. It was amazing to see him after so long and he seemed to be in very high spirits and happy as ever. It seems to me he has really
settled in well and the staff all seem very nice and helpful. These visits can only be a great boost to all the residents and their families and it was really well organised. Many thanks to all involved.
Reply from Emily Wilson, Customer Services Adviser at Lynton Hall Care Home

Thank you for your kind words and understanding during such a difficult time. We appreciate it has been very hard not being able to see your loved one for such a long time, we are so pleased you have finally been able to see your father. Please let us know if there is anything else we can do to help.

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Review from Trish S (Friend of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my friends' stay at Lynton Hall, she received excellent medical attention from professional staff. They really care for each resident. She had a lovely bright room. Good food was well presented and all her needs were met. We felt welcome to visit at any time. The nursing and admin staff were
always willing to give us updates. I highly recommend Lynton Hall. I know my friend felt safe and happy there. Everyone has been so kind.
Reply from Greta Narbutaityte, Customer Adviser at Lynton Hall Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your friend in our care.

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Review from M W (Son of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All members of staff, irrespective of their role, treated my 94-year-old mum with the greatest dignity, kindness and care. Their smiling faces and helpful attitude offered such a friendly and positive atmosphere.


The choice of meals and the quality of food was also excellent.

Reply from Greta Narbutaityte, Customer Adviser at Lynton Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from A H (Son of Resident) published on 4 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly welcome when I first arrived and showed round, with various explanations. For nearly two months now we have had nothing but kindness and are impressed with the care shown by all members of staff.
Reply from Josephine Gaupholm, Customer Adviser at Lynton Hall Care Home

Thank you for your review of Lynton Hall Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the kindness and care shown by the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Susan T (Daughter of Resident) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent three and a half years in Lynton Hall Care Home. I am very grateful to the staff for their kind and caring treatment of her. Her needs and wishes were attended to in an exemplary manner. Friends and relatives always made welcome. I would be happy to recommend this care home to everyone.
Reply from Andrew Hyland, Customer Adviser at Lynton Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and pride ourselves on the exceptional staff we provide at our homes. We appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Narianee H (Daughter of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have had a very unhappy experience in another care home before my father was given this placement.
As a service user and his family, we are extremely grateful and satisfied with the service we receive in this care home.
We cannot ask for anything more.
The management and staff work very well as
a team and with us.
We are happy to recommend them.
Reply from Gabriella Mills, Customer Adviser at Lynton Hall Care Home

Thank you for your review of Lynton Hall Care Home, we are pleased to hear that you are happy with the care given to your father and glad you are receiving a better service that you are satisfied with. We appreciate your comments on the staff here and will share your review with the care homes manager. The Bupa Customer Care Team.

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Review from Dave A (Son of Resident) published on 15 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to England from Australia to place both my parents into nursing care. After only two days of residing in Lynton Hall, my anxiety and fear disappeared. They were happy, well fed and well dressed. The rooms are marvellous. The staff, caring friendly and professional. Their quality of life has improved
100 %. Thank you.
Reply from Gabriella Mills, Customer Adviser at Lynton Hall Care Home

Thank you for your review of Lynton Hall, we are pleased to hear that your parents are being well cared for and that you happy with them staying there. We appreciate all your comments of the care home and the staff, which we will share with the care home's manager. The Bupa Customer Care Team.

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Review from Robert A (Son of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother was becoming socially isolated due to dementia and lack of movements.
Since she arrived, she has started mixing with the residents and very much enjoys the food.
She is happy here and long-standing ailments such as leg ulcers which have been well attended upon.
I am very pleased with the
placement here.
Reply from Gabriella Mills, Customer Adviser at Lynton Hall Care Home

Thank you for your review of Lynton Hall, we are pleased to hear that your Mother is settling well into the care come and is enjoying the food provided for the residents. We appreciate your comments and will share then with the care home's manager. The Bupa Customer Care Team.

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Review from Anthony B (Brother of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During her brief stay at Lynton Care Home, my sister has been treated in an extremely caring and professional manner and I have no hesitation in recommending your services.
Reply from Holly McGough, Customer Adviser at Lynton Hall Care Home

Thank you for your review. We are pleased to hear about your sister's positive experience at Lynton Hall care home. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team

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Review from D B (Resident) assisted by family/friend published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is comfortable, warm, clean and satisfies my every need.
I am comfortable here. Food is adequate and the staff are helpful.
I would recommend this home to family members/friends if they needed similar care.
Reply from Jayne Duck, Customer Services Administrator at Lynton Hall Care Home

Thank you for your review. It is lovely to hear that you are happy and settled in our care.

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Review from D D (Daughter of Resident) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was a resident for nearly two and a half years with pick's dementia. The care from all the staff during this time was excellent. The staff showed genuine interest, care and warmth. Getting to know and understand his character. My father's health declined from June 2017 and the staff ensured
we were fully informed of all that was happening. All staff were immensely supportive during his demise and their care during his death was very much appreciated.
Reply from Jayne Duck, Customer services administrator at Lynton Hall Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Review from Neia G (Daughter of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The receptionist who was the first person we spoke to and met was a delight showing us around with warmth and enthusiasm. My parents were treated with concern and good humour where appropriate. My mother turned 80 while there and received a cake which was a very sweet idea. The home was always clean
which gave us confidence.


The resident's cats were sweet and at times entertaining. The manager was reassuring and eased my mind at a potentially stressful time by being flexible nursing staff were thorough and caring.

Reply from Jayne Duck, Customer services administrator at Lynton Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Vivien S (Daughter of Resident) published on 4 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Set in a quiet residential street, Lynton Hall is staffed by friendly and knowledgeable staff, who go the extra mile to ensure residents and family feel relaxed and welcome. The nursing team are professional and very approachable.
They were very quick to visit mum in the hospital so her needs could
be assessed before her arrival. From the onset, she was very well monitored and I was amazed at how quickly she settled in and started making progress.
Mum’s clothes were all labelled by the staff on arrival and anything new I bring is done promptly.
The activities team ensure there is never a dull day with a new schedule of events every week. The music and television programmes in the lounge are always selected with the residents in mind.
On mum’s birthday, they baked her a cake, decorated her room and made it a really memorable day, which it was, considering how weak she was when she first arrived over a year ago. Heartfelt thanks to you all.
Reply from Jayne Duck, Customer services administator at Lynton Hall Care Home

Thank you for your review. It is so nice to hear that your mum has settled and is making progress. I'm sure she enjoyed her birthday and this will be remembered by you all for the good day that it was.

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Review from C N (Son of Resident) published on 13 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in Lynton Hall for eight months now and seems to have settled in very comfortably. The staff are friendly and helpful and Mum has warmed to them as they have to her.
She seems to have a good bond with everybody here.
Mum suffers from Multi-System Atrophy but since being at Lynton Hall,
she has made a remarkable improvement and that's a testament to the quality of care she has received.
So far all is good. As a suggestion my mother likes salads in the summer, maybe tuna salad with cold potatoes with mayonnaise. She also likes Mediterranean salads with balsamic dressing.
Reply from Jayne Duck, Customer Services Administrator at Lynton Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and that your mum has settled in well and that she has now got a good bond with everyone.
We appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Felicity L (Daughter of Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Lynton Hall frail and frightened and confused. She ended her life there peacefully having enjoyed her time in the home - secure and well cared for. The staff were equally caring to the family during her stay and in the difficult process of saying goodbye and clearing her room.
Reply from Simone Berkeley, Customer Service Advisor at Lynton Hall Care Home

Condolences, “Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate you sharing this with us; we will pass the comments to the home manager".


The Bupa Customer Care Team.

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Review from J D (Daughter of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was looked after here for the last three years of her life.
The kindness and consideration of all the staff has been amazing.
All aspects of care are excellent, from the nurses and carers as well as housekeeping and catering.
This is a 'home' not a fancy modern hotel, so it may not be for
you.
However, without doubt, Lynton Hall is 5 stars in its depth of knowledge, treatment, care and kindness shown to residents and their relatives.
Reply from Simone Berkeley, Customer Service Advisor at Lynton Hall Care Home

Our condolences, thank you for your review, we appreciate your feedback and you taking time to leave it, We are pleased to hear about your positive experience and appreciate you sharing it with us, we will pass the comments onto the home manager.


The Bupa Customer Care Team.

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Review from C H S (Partner of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited Lynton Hall virtually every day for the past two years to help one of the residents with her lunch. I have seen all aspects of the home and spoken to its managers, nurses, carers, kitchen staff and cleaners. My impression is of a well administered institution with genuine care shown
for all residents. Individuals, many with dementia, are given close personal attention, particularly when eating or needing help with the lavatory. The ladies who give this care are endlessly patient, especially so when dealing with residents who, through no faults of their own, are awkward or bad tempered. I have nothing but admiration for the care given. The beloved lady I visit, who needs help with everything, is beautifully looked after and, within her limitations, tells me she is happy. I cannot ask for more.
Reply from Emily Wilson, Customer Service Administrator at Lynton Hall Care Home

Thank you for sharing your lovely feedback with us, we really appreciate it. I am so pleased that you are happy with the care Lynton Hall are providing and that you would recommend this home to others. The Bupa Customer Care Team.

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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Lynton Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Lynton Hall Care Home is calculated as follows: ( (152 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 182 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lynton Hall Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 Sep 2025

Based in a friendly neighbourhood of South-West London, Lynton Hall warmly welcomes residents in need of nursing care. Those with dementia are welcome to join us too, whether they’re in need of nursing or residential support.

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Awards / Recognitions (7)

Meet the Team (0)

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