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Lynton Hall Care Home

2 Lynton Road, New Malden, London KT3 5EE
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I highly recommend Lynton Hall. I know my friend felt safe and happy there.Trish S(Friend of Resident/Service User)
Lynton Hall Care Home, New Malden
the staff have worked tirelessly to settle Dad and meet his medical needs.S C(Daughter of Resident/Service User)
Lynton Hall Care Home, New Malden
The staff are doing their best to keep mum as comfortable as possible.L P(Daughter of Resident/Service User)
Lynton Hall Care Home, New Malden

At Lynton Hall, nursing, residential and dementia care are offered. They’re here when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what the home’s like before moving long-term. To just relax. Whatever the reason, their doors are open. Advanced bookings available.

A former convent, this home has been refurbished to provide spacious and homely...  

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Care Provided by Lynton Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,165From £1,280
Nursing CareFrom £1,450From £1,595
Nursing Dementia CareFrom £1,500From £1,650

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Lynton Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Janet Musama (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (5)

Visiting

  • We’re just half a mile from the A3 Malden Way/Kingston Bypass, and you can park here at the home. New Malden train station, on the line to London Waterloo, is a 15-minute walk away.

Parking

  • On-site parking available.

Lynton Hall Care Home Reviews (80)

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9.5

Lynton Hall Care Home has a Review Score of 9.5 (9.547) out of 10, based on 23 reviews in the last 2 years. Over all time Lynton Hall Care Home has 80 reviews.

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Review from M W (Son of Resident) published on 15 January 2019 Submitted via Review Postal Card
Overall Experience

All members of staff, irrespective of their role, treated my 94-year-old mum with the greatest dignity, kindness and care. Their smiling faces and helpful attitude offered such a friendly and positive atmosphere.

The choice of meals and the quality of food was also excellent.

Reply from Greta Narbutaityte, Customer Adviser at Lynton Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from A H (Son of Resident) published on 4 September 2018 Submitted via Review Postal Card
Overall Experience

Very friendly welcome when I first arrived and showed round, with various explanations. For nearly two months now we have had nothing but kindness and are impressed with the care shown by all members of staff.

Reply from Josephine Gaupholm, Customer Adviser at Lynton Hall Care Home

Thank you for your review of Lynton Hall Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the kindness and care shown by the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Susan T (Daughter of Resident) published on 29 August 2018 Submitted via Review Postal Card
Overall Experience

My mother spent three and a half years in Lynton Hall Care Home. I am very grateful to the staff for their kind and caring treatment of her. Her needs and wishes were attended to in an exemplary manner. Friends and relatives always made welcome. I would be happy to recommend this care home to everyone.

Reply from Andrew Hyland, Customer Adviser at Lynton Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and pride ourselves on the exceptional staff we provide at our homes. We appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Narianee H (Daughter of Resident) published on 25 July 2018 Submitted via Review Postal Card
Overall Experience
We have had a very unhappy experience in another care home before my father was given this placement.
As a service user and his family, we are extremely grateful and satisfied with the service we receive in this care home.
We cannot ask for anything more.
The management and staff work very well as a team and with us.

We are happy to recommend them.

Reply from Gabriella Mills, Customer Adviser at Lynton Hall Care Home

Thank you for your review of Lynton Hall Care Home, we are pleased to hear that you are happy with the care given to your father and glad you are receiving a better service that you are satisfied with. We appreciate your comments on the staff here and will share your review with the care homes manager. The Bupa Customer Care Team.

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Review from Dave A (Son of Resident) published on 15 June 2018 Submitted via Website
Overall Experience

I came to England from Australia to place both my parents into nursing care. After only two days of residing in Lynton Hall, my anxiety and fear disappeared. They were happy, well fed and well dressed. The rooms are marvellous. The staff, caring friendly and professional. Their quality of life has improved 100 %. Thank you.

Reply from Gabriella Mills, Customer Adviser at Lynton Hall Care Home

Thank you for your review of Lynton Hall, we are pleased to hear that your parents are being well cared for and that you happy with them staying there. We appreciate all your comments of the care home and the staff, which we will share with the care home's manager. The Bupa Customer Care Team.

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Review from Robert A (Son of Resident) published on 15 June 2018 Submitted via Postal Card
Overall Experience
Mother was becoming socially isolated due to dementia and lack of movements.
Since she arrived, she has started mixing with the residents and very much enjoys the food.
She is happy here and long-standing ailments such as leg ulcers which have been well attended upon.

I am very pleased with the placement here.

Reply from Gabriella Mills, Customer Adviser at Lynton Hall Care Home

Thank you for your review of Lynton Hall, we are pleased to hear that your Mother is settling well into the care come and is enjoying the food provided for the residents. We appreciate your comments and will share then with the care home's manager. The Bupa Customer Care Team.

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Review from Anthony B (Brother of Resident) published on 15 June 2018 Submitted via Postal Card
Overall Experience

During her brief stay at Lynton Care Home, my sister has been treated in an extremely caring and professional manner and I have no hesitation in recommending your services.

Reply from Holly McGough, Customer Adviser at Lynton Hall Care Home

Thank you for your review. We are pleased to hear about your sister's positive experience at Lynton Hall care home. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team

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Review from D B (Resident / Service User) published on 22 February 2018 Submitted via Review Postal Card
Overall Experience
This place is comfortable, warm, clean and satisfies my every need.
I am comfortable here. Food is adequate and the staff are helpful.

I would recommend this home to family members/friends if they needed similar care.

Reply from Jayne Duck, Customer Services Administrator at Lynton Hall Care Home

Thank you for your review. It is lovely to hear that you are happy and settled in our care.

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Review from D D (Daughter of Resident) published on 27 September 2017 Submitted via Review Postal Card
Overall Experience

My father was a resident for nearly two and a half years with pick's dementia. The care from all the staff during this time was excellent. The staff showed genuine interest, care and warmth. Getting to know and understand his character. My father's health declined from June 2017 and the staff ensured we were fully informed of all that was happening. All staff were immensely supportive during his demise and their care during his death was very much appreciated.

Reply from Jayne Duck, Customer services administrator at Lynton Hall Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Review from Neia G (Daughter of Resident) published on 15 September 2017 Submitted via Review Postal Card
Overall Experience

The receptionist who was the first person we spoke to and met was a delight showing us around with warmth and enthusiasm. My parents were treated with concern and good humour where appropriate. My mother turned 80 while there and received a cake which was a very sweet idea. The home was always clean which gave us confidence.

The resident's cats were sweet and at times entertaining. The manager was reassuring and eased my mind at a potentially stressful time by being flexible nursing staff were thorough and caring.

Reply from Jayne Duck, Customer services administrator at Lynton Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Vivien S (Daughter of Resident) published on 4 August 2017 Submitted via Website
Overall Experience
Set in a quiet residential street, Lynton Hall is staffed by friendly and knowledgeable staff, who go the extra mile to ensure residents and family feel relaxed and welcome. The nursing team are professional and very approachable.
They were very quick to visit mum in the hospital so her needs could be assessed before her arrival. From the onset, she was very well monitored and I was amazed at how quickly she settled in and started making progress.
Mum’s clothes were all labelled by the staff on arrival and anything new I bring is done promptly.
The activities team ensure there is never a dull day with a new schedule of events every week. The music and television programmes in the lounge are always selected with the residents in mind.

On mum’s birthday, they baked her a cake, decorated her room and made it a really memorable day, which it was, considering how weak she was when she first arrived over a year ago. Heartfelt thanks to you all.

Reply from Jayne Duck, Customer services administator at Lynton Hall Care Home

Thank you for your review. It is so nice to hear that your mum has settled and is making progress. I'm sure she enjoyed her birthday and this will be remembered by you all for the good day that it was.

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Review from C N (Son of Resident) published on 13 June 2017 Submitted via Review Postal Card
Overall Experience
Mum has been in Lynton Hall for eight months now and seems to have settled in very comfortably. The staff are friendly and helpful and Mum has warmed to them as they have to her.
She seems to have a good bond with everybody here.
Mum suffers from Multi-System Atrophy but since being at Lynton Hall, she has made a remarkable improvement and that's a testament to the quality of care she has received.

So far all is good. As a suggestion my mother likes salads in the summer, maybe tuna salad with cold potatoes with mayonnaise. She also likes Mediterranean salads with balsamic dressing.

Reply from Jayne Duck, Customer Services Administrator at Lynton Hall Care Home
Thank you for your review. We are pleased to hear about your positive experience and that your mum has settled in well and that she has now got a good bond with everyone.

We appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Felicity L (Daughter of Resident) published on 31 May 2017 Submitted via Review Postal Card
Overall Experience

My mother moved to Lynton Hall frail and frightened and confused. She ended her life there peacefully having enjoyed her time in the home - secure and well cared for. The staff were equally caring to the family during her stay and in the difficult process of saying goodbye and clearing her room.

Reply from Simone Berkeley, Customer Service Advisor at Lynton Hall Care Home

Condolences, “Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate you sharing this with us; we will pass the comments to the home manager".

The Bupa Customer Care Team.

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Review from J D (Daughter of Resident) published on 25 May 2017 Submitted via Review Postal Card
Overall Experience
My mother was looked after here for the last three years of her life.
The kindness and consideration of all the staff has been amazing.
All aspects of care are excellent, from the nurses and carers as well as housekeeping and catering.
This is a 'home' not a fancy modern hotel, so it may not be for you.

However, without doubt, Lynton Hall is 5 stars in its depth of knowledge, treatment, care and kindness shown to residents and their relatives.

Reply from Simone Berkeley, Customer Service Advisor at Lynton Hall Care Home

Our condolences, thank you for your review, we appreciate your feedback and you taking time to leave it, We are pleased to hear about your positive experience and appreciate you sharing it with us, we will pass the comments onto the home manager.

The Bupa Customer Care Team.

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Review from C H S (Partner of Resident) published on 19 April 2017 Submitted via Review Postal Card
Overall Experience

I have visited Lynton Hall virtually every day for the past two years to help one of the residents with her lunch. I have seen all aspects of the home and spoken to its managers, nurses, carers, kitchen staff and cleaners. My impression is of a well administered institution with genuine care shown for all residents. Individuals, many with dementia, are given close personal attention, particularly when eating or needing help with the lavatory. The ladies who give this care are endlessly patient, especially so when dealing with residents who, through no faults of their own, are awkward or bad tempered. I have nothing but admiration for the care given. The beloved lady I visit, who needs help with everything, is beautifully looked after and, within her limitations, tells me she is happy. I cannot ask for more.

Reply from Emily Wilson, Customer Service Administrator at Lynton Hall Care Home

Thank you for sharing your lovely feedback with us, we really appreciate it. I am so pleased that you are happy with the care Lynton Hall are providing and that you would recommend this home to others. The Bupa Customer Care Team.

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Review from Jackie L (Friend of Resident) published on 24 October 2016 Submitted via Review Postal Card
Overall Experience

My friend came to the care home from the hospital in Feb 2016. She was initially a 'demanding' patient. She had complex health issues resulting in her being confined to bed. Over the months her condition slowly deteriorated. I give every credit to her carers, chef and nurses who made sure she was always comfortable and pain-free. The food was specially cooked for her. Her room was spacious and kept clean.

Reply from Rose Pickering, Customer Service Administrator at Lynton Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Edna K (Resident / Service User) published on 13 October 2016 Submitted via Review Postal Card
Overall Experience
All the staff were so lovely and caring. They were always smiling and helpful. In fact, you couldn't fault any staff or anything.

The food was a bit repetitive but pleasant. And I will be back.

Reply from Lydia Waller, Customer Service Administrator at Lynton Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Nella C (Friend of Resident) published on 26 September 2016 Submitted via Review Postal Card
Overall Experience

Our friend arrived at Lynton Hall Care Home late in April this year (2016) having spent almost 3 months in the hospital. He was disorientated and unhappy not to be able to go back home. The manager at Lynton Hall Care Home and his team made it possible for us to feel at peace leaving our friend there to live the last of his days. Recently our friend turned 100. The team at Lynton Hall Care Home were AMAZING!! They arranged a beautiful celebration for the 100th birthday, made a cake, prepared snacks, got all other residents dressed up for the occasions, got the Mayor to attend, got an entertainment singing group and harpist to play. AMAZING. I could just carry on. The event was in the local newspaper.

Reply from Lydia Waller, Customer Service Administrator at Lynton Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Alison D (Daughter of Resident) published on 28 June 2016 Submitted via Review Postal Card
Overall Experience

Fantastic presentation of food buffet on open day. Great change for residents and family, change for upstairs residents to spend time downstairs.

Reply from Rose Pickering, Customer Service Administrator at Lynton Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Veronica E (Daughter of Resident) published on 13 April 2016 Submitted via Review Postal Card
Overall Experience

My father came to Lynton Hall on 31/12/15 having spent a long time in hospital. Within a few days my stress and anxiety were greatly decreased as I could see the care that was being given to him by all the staff. My father was treated with the utmost kindness and respect by all he staff. The facilities in the home were maintained to a very high standard and dad's special diet was prepared without fuss. I felt staff also cared for my mum and were supportive to her as well.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 October 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 September 2026

Based in a friendly neighbourhood of South-West London, Lynton Hall warmly welcomes residents in need of nursing care. Those with dementia are welcome to join us too, whether they’re in need of nursing or residential support.

News (1) & Events (0)

News
  • 27 Mar 2025

    Lynton Hall Bupa Care Home organised for resident Herbert (Bert) Preece, a former Royal Marine Commando, to be presented with a new beret from two commanding officers from Royal Marines...

Upcoming Events

There are no upcoming events for Lynton Hall Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Lynton Hall Care Home.

Meet the Team (0)

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