Lynton Hall Care Home

2 Lynton Road, New Malden KT3 5EE
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9.7 65 Reviews
  • Lynton Hall Care Home, New Malden
At Lynton Hall, nursing, residential and dementia care are offered. They’re here when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what the home’s like before moving long-term. To just relax. Whatever the reason, their doors are open. Advanced bookings available.

A former convent, this home has been refurbished to provide spacious and homely accommodation including ensuite bedrooms, a dedicated activity room and large communal rooms. Landscaped gardens and a patio area can be enjoyed by all. The home is close to the shops and local amenities.

The home can also accommodate couples with suites, which are larger rooms available for single and double occupancy.

Staff take great care to focus on the person at Lynton Hall. It’s important for residents to feel at home, so they create a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Lynton Hall, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Lynton Hall Care Home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Janet Musama (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (5)

Visiting

  • We’re just half a mile from the A3 Malden Way/Kingston Bypass, and you can park here at the home. New Malden train station, on the line to London Waterloo, is a 15-minute walk away.

Parking

  • On-site parking available.

Lynton Hall Care Home Reviews (65)

9.7

Lynton Hall Care Home has a Review Score of 9.7 (9.665) out of 10, based on 16 reviews in the last 2 years.
Over all time Lynton Hall Care Home has 65 reviews.

Overall Experience
  • 44
  • 18
  • 2
  • 0
  • 1
Date Published
  • 65
  • 2
  • 8
  • 16
  • 49
Reviewer Connection to Lynton Hall Care Home
  • 25
  • 13
  • 7
  • 5
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 65, showing 61-65
Review from Jackie L (Friend of Resident) published on 24 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend came to the care home from the hospital in Feb 2016. She was initially a 'demanding' patient. She had complex health issues resulting in her being confined to bed. Over the months her condition slowly deteriorated. I give every credit to her carers, chef and nurses who made sure she was always
comfortable and pain-free. The food was specially cooked for her. Her room was spacious and kept clean.
Reply from Rose Pickering, Customer Service Administrator at Lynton Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
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  • Treated with Dignity
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  • Value for Money
Review from Edna K (Resident) assisted by family/friend published on 13 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff were so lovely and caring. They were always smiling and helpful. In fact, you couldn't fault any staff or anything.
The food was a bit repetitive but pleasant. And I will be back.
Reply from Lydia Waller, Customer Service Administrator at Lynton Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from Nella C (Friend of Resident) published on 26 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our friend arrived at Lynton Hall Care Home late in April this year (2016) having spent almost 3 months in the hospital. He was disorientated and unhappy not to be able to go back home. The manager at Lynton Hall Care Home and his team made it possible for us to feel at peace leaving our friend there
to live the last of his days. Recently our friend turned 100. The team at Lynton Hall Care Home were AMAZING!! They arranged a beautiful celebration for the 100th birthday, made a cake, prepared snacks, got all other residents dressed up for the occasions, got the Mayor to attend, got an entertainment singing group and harpist to play. AMAZING. I could just carry on. The event was in the local newspaper.
Reply from Lydia Waller, Customer Service Administrator at Lynton Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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  • Value for Money
Review from Alison D (Daughter of Resident) published on 28 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fantastic presentation of food buffet on open day. Great change for residents and family, change for upstairs residents to spend time downstairs.
Reply from Rose Pickering, Customer Service Administrator at Lynton Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Veronica E (Daughter of Resident) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to Lynton Hall on 31/12/15 having spent a long time in hospital. Within a few days my stress and anxiety were greatly decreased as I could see the care that was being given to him by all the staff. My father was treated with the utmost kindness and respect by all he staff. The facilities
in the home were maintained to a very high standard and dad's special diet was prepared without fuss. I felt staff also cared for my mum and were supportive to her as well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Lynton Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Lynton Hall Care Home is calculated as follows: ( (152 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 182 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lynton Hall Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 Sep 2025

Based in a friendly neighbourhood of South-West London, Lynton Hall warmly welcomes residents in need of nursing care. Those with dementia are welcome to join us too, whether they’re in need of nursing or residential support.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lynton Hall Care Home to verify any information. View our terms and conditions. Lynton Hall Care Home has an Enhanced Service - more info.