Barchester Lynde House Care Home

Meadowbank, 28 Cambridge Park, Twickenham TW1 2JB

Barchester Lynde House Care Home, Twickenham, London
Barchester Lynde House Care Home, Twickenham, London
Barchester Lynde House Care Home, Twickenham, London

Barchester Lynde House Care Home makes the most of pleasant grounds, located by the Thames and with wonderful views, and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Nutrition is a key aspect of the care provided and an award winning Chef and his team provides first class food, freshly prepared at breakfast, lunchtime and in the evening, seven days of the week.

The room all have ensuite toilets, TVs and are decorated to the highest standard. Residents are encouraged to bring their treasured possessions with them when moving into their new home.

Group: Barchester Healthcare Ltd

Person in charge: Alison McIntosh (Home Manager)

Local Authority / Social Services: London Borough of Richmond upon Thames Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 40+.

Single Rooms: 76

Rooms with ensuite WC: 76

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Family and friends are invited to visit at anytime. However, between 8pm and 8am access will be via contacting the nurse in charge

Parking:

We have our own parking on site, free of charge.

Latest CQC* Report on Barchester Lynde House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

5 Bed Vacancies

posted 18 Jan 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.2 Barchester Lynde House Care Home has a Review Score of 9.2 (9.196)

The Review Score of 9.2 (maximum of 10) for Barchester Lynde House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Barchester Lynde House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.209 for Barchester Lynde House Care Home is calculated as follows: ( (71 Excellents x 5) + (90 Goods x 4) + (29 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 191 Ratings = 4.209

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.987 Points relating to the number of positive Reviews for Barchester Lynde House Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.2 positive Reviews (76 registered beds ÷ 5). 15 Reviews ÷ 15.2 Target = 0.987

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Lynde House Care Home?

  • Extremely LIKELY
    10
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Lynde House Care Home

  • Daughter of Resident/Service User
    6
  • Cousin of Resident/Service User
    2
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

Came here to recuperate.

How likely would you be to recommend Barchester Lynde House Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I wanted to come to Barchester Lynde House Care Home for Christmas but wanted to be independent with care. I was comfortable in a first-floor room. We were fed and some entertainment was available. Staff were professional and not intrusive. Staff behaved professionally. I was treated as a guest. Food was fairly standard and acceptable. Staff behaved respectfully to me with care. I liked being there.

How likely would you be to recommend Barchester Lynde House Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

My mother recently passed away in Barchester Lynde House where she has been a resident for 6 years becoming more and more debilitated by dementia. During this time mum was treated with respect and dignity, no more so than during the last few days of her life.

How likely would you be to recommend Barchester Lynde House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband has just passed away on 21/11/16. He had been a resident at Lynde House for 18 months. I cannot recommend highly enough the excellent care he received from all the care staff. I visited him virtually every day and I also was treated with superb care and respect, in fact, I felt like all the care staff were like a family towards me.

How likely would you be to recommend Barchester Lynde House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lynde House is a kind, caring environment where staff are friendly and mostly helpful. Lynde House is clean and well kept, recent renovations have much improved the entrance way, dining room and lounge areas. My mother's room is in need of refurbishment.. it looks shabby and tired in comparison. My mother says she enjoys the food and I feel the menu is varied and interesting. There are a range of activities on offer. My mother would benefit from more one to one interaction and conversation. She enjoys chatting and reminiscing.

How likely would you be to recommend Barchester Lynde House Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Lynde House is a tidy and generally well-managed care home. It's staff are pretty much all overseas citizens who have acceptable levels of English. My mother received a good standard of care and staff are friendly and meet many of her needs.
I often need to make minor complaints about the level of tidiness of her room. For example; clothes are left out, put away carelessly and dead flowers are left - so I need to throw them away. It is expensive and I expect high standards from this care home.

How likely would you be to recommend Barchester Lynde House Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

My elderly cousin is approaching her 90th birthday - but she knows nothing of this; we her relatives try to humour her, try to visit her, try to respect her dignity - which she not longer has much awareness of. She spends her life in another world/another time - walking home from school school perhaps? Waiting for her mother to come.
She has been voluntarily bed-bound for the last 2 years - she refuses all attempts to help her get up. It is so sad. But I amazed at the care taken of her: she has no bed sores, her skin is clean and she smells fresh. Her bed is frequently changed. Her nurses and carers are so kind and gentle. They are amazing!

How likely would you be to recommend Barchester Lynde House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very nice residence with ample space, corridors etc. Staff are very friendly, efficient and generally the establishment has a calming ambience, 'laid back' as it were.

How likely would you be to recommend Barchester Lynde House Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Lynde House is an excellent care home. My father unfortunately has dementia and is bed bound. The manager and staff do an excellent job looking after him. The facilities at the home are very good as are the activities. My father now has a peg so is not able to enjoy the excellent food that Lynde House provides. He is always treated with dignity and we are very happy that my father is in such a good caring home. The staff are always friendly and helpful and manager is always available to chat about any concerns.

How likely would you be to recommend Barchester Lynde House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

My mother seems happy in Lynde House.

How likely would you be to recommend Barchester Lynde House Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Probably amongst the highest standards of care home albeit not cheap! My mother in her 104th year has enjoyed an extension of life for the past year through the social interaction and dignified care provided.

How likely would you be to recommend Barchester Lynde House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Lynde House is a pleasant nursing home with very nice carers and staff. I feel if you require nursing care it is excellent and you are well cared for. If you do not need nursing care I feel you receive less care. I am sure all nursing homes now a days are short staffed which clearly is a problem. My mother is happy at Lynde House but it is too expensive for her to continue to stay long term. There has been a big refurbishment costing a lot of money which I don't feel was a priority. Staff should be well paid and then they would stay.

How likely would you be to recommend Barchester Lynde House Care Home? Neither Unlikely or Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Tom Holloway, Senior Digital Marketing Executive at Barchester Lynde House Care Home responded to this review on 19 May 2016:

Thank you for your comments.

Our staffing levels are determined by the dependency levels of the residents in the home and are reviewed by our General Manager on a continual basis. The home is staffed to its full staffing complement and has no need to use agency staff.

Thank you for your feedback that our staff are excellent at the home. We value our staff and this is clearly shown in the fact that staff turnover at Lynde House is much less than the industry average.

We are sorry that you feel that the refurbishment of the home as not a priority. However the quality of our buildings and environment are of paramount importance and we are proud to reinvest in our homes. The major refurbishment of Lynde House has been necessary to ensure all our residents are cared for in the best possible environment and this is set to continue over the coming months.

Lynde is a comfortable and welcoming home where visitors are greeted with a smile and residents are well cared for. There are always stimulating activities on offer and the standards of food, décor, bathroom facilities are top-notch. As a family we do all resent the huge monthly feeds of over £7,000 - just recently increased from £6,600 - but recognise that this is what we have to pay for sustained care, comfort and security of our elderly and needy mum. And compared to the previous care home (Not Barchester), the life at Lynde is superb.. Thank you.

How likely would you be to recommend Barchester Lynde House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Lynde House is a happy, friendly environment with kind and caring members of staff. My relative has always been treated with dignity and her foibles and needs accommodated. Although she is unable to move about unaided members of staff take her to the various lounges to join in the activities and other residents are encouraged to pop into her room for chats. Overall I am very satisfied with the ethos of the home.

How likely would you be to recommend Barchester Lynde House Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

We are delighted with the care which my husband is receiving. Standards of hygiene are very good, the carers are very engaged with the residents and make efforts to socialise and stimulate. The qualified nurses are very helpful and active in the service they provide. Some of the activities are not suitable for my husband and he tends to be left sitting in his wheelchair.
As we are self-funding we find the fees are eye-wateringly expensive, but are prepared to pay them for as long as the money lasts.

How likely would you be to recommend Barchester Lynde House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

My mother-in-law was in a very poor health when she arrived in Lynde House from hospital. A year on, she has recovered so well due to the excellent care of the staff at Lynde House. The staff are very friendly and supporting to me and my family.

How likely would you be to recommend Barchester Lynde House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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