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Barchester Lynde House Care Home

Meadowbank, 28 Cambridge Park, Twickenham, London TW1 2JB
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I was met with only kindness in beautiful immaculate surroundings. Thank you.G L(Resident / Service User)
Barchester Lynde House Care Home, Twickenham
A great care home with some fantastic, caring staff. Well done!R G(Son of Resident/Service User)
Barchester Lynde House Care Home, Twickenham
can't thank all the staff enough for looking after my uncle and our family, especially his wife;Lyn W(Niece of Resident/Service User)
Barchester Lynde House Care Home, Twickenham

Barchester Lynde House Care Home is well established in the Borough of Richmond. The home is located close to the Thames in a beautiful residential area. The amazing landscaped gardens enveloping the home offer wonderful views, peace and tranquillity for residents and families.

The home has a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and skilled in care and support for individuals living...  

Care Provided by Barchester Lynde House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing CareFrom £2,500N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Lynde House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Alison McIntosh(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (76)
  • Single Rooms with ensuite Wet Room (4)

Visiting

  • Family and friends invited to visit at anytime. However, between 8pm and 8am access will be via contacting the nurse in charge

Parking

  • Own parking on site, free of charge.

Barchester Lynde House Care Home Reviews (179)

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9.8

Barchester Lynde House Care Home has a Review Score of 9.8 (9.790) out of 10, based on 33 reviews in the last 2 years. Over all time Barchester Lynde House Care Home has 179 reviews.

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Review from P D (Respite Resident) published on 14 May 2025 Submitted via Postal Card
Overall Experience

I spent 4 weeks respite care in Lynde House and it was a very happy time. All staff including carers were wonderful. They were so kind and skilled and looked after me with great warmth. Also the menu was very varied and delicious - compliments to the chefs.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

We are so pleased you found your stay with us beneficial . I will certainly pass on your compliments to our Head Chef. He will be delighted ! Thank you for taking the time to give us your feedback.

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Review from A R (Respite Resident) published on 12 May 2025 Submitted via Postal Card
Overall Experience

After my second stay here, having had a bad fall 3 weeks ago. I feel refreshed and ready to go home at the end of this week. The care staff and nurses have been so kind and helpful and always have time for me when I am feeling down. Activities are usually interesting and suitable. Food is beautifully served and mostly healthy, though thought for diabetics could be better (e.g sweetened fruit juices, big helpings of carbohydrates) but staff can sometimes be persuaded to provide an alternative. I hope to able to live independently but this is the next best thing!

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for your feedback. Your suggestions are on the agenda for my meeting with the Head Chef next week !

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Review from C E (Resident / Service User) published on 9 May 2025 Submitted via Postal Card
Overall Experience

I'm treated with dignity and respect. Staff are lovely, caring here. I get all support I need.

Reply from alison mcintosh, Manager at Barchester Lynde House Care Home

At staff meetings I share with them the feedback we receive about the care and service they offer our residents and families . I will be very pleased to share this feedback. Thank you on behalf of the whole team.

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Review from Jean B (Resident / Service User) published on 9 May 2025 Submitted via Postal Card
Overall Experience

I'm very happy at Lynde looked after very well. Staff very good to me.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for taking the time to give us this feedback. It helps us improve our care and services to residents and families

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Review from G J (Resident / Service User) published on 9 May 2025 Submitted via Postal Card
Overall Experience

I feel very safe and secure. Lynde House staff treats me with dignity and respect.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for taking the time to give us your feedback, All feedback is very useful but it is extra special when it is as good as this !

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Review from Alison S (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card
Overall Experience

All staff of Lynde House are very helpful and patient with what they do. My mother is very well looked after.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for taking the time to provide us with feedback. It means so much. I will ensure it is shared with the team. Alison

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Review from K L (Resident / Service User) published on 4 April 2025 Submitted via Postal Card
Overall Experience

I spend 3 weeks for respite care in the Richmond House. My stay was extremely comfortable and welcoming and friendly. All members of staff , carers, admin, attendants - made me feel at ease and I recovered well. Thank you. A special mention to one cheerful person!

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for your feedback. I hope all is well with you .

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Review from D T (Daughter-in-law of Resident) published on 31 March 2025 Submitted via Website
Overall Experience

Our Dad was looked after by Lynde House for approx 15 months. Our experience as a family was overwhelmingly positive. The home itself is peaceful and calm, the extensive and well maintained garden was an excellent bonus. Dad moved to Lynde House after having short term nursing care following discharge from hospital. On arrival at Lynde House Dad was still experiencing delirium/disorientation. We were all very impressed and relieved at how quickly he settled in. All of the team members embraced his sometimes quirky behaviour. The nursing care was exceptional and quick to react to any health changes. The carers were incredible, they cared from their hearts. As a family we were always made very welcome, we meaningfully became part of the Lynde House family. The passing of Dad was handled very well. As a family we were wrapped up in their care as well. Thank you to Lynde House for leaving our family with nothing but fond memories.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for taking the time to share your experiences of our care. I will ensure this is shared with the whole team. Don't be strangers; coffee , lunch anytime .

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Review from E H (Resident / Service User) published on 18 March 2025 Submitted via Postal Card
Overall Experience
I feel comfortable + trust in the suitability of the care and content of the arranngement.

I feel suitably supported by the staff.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for taking the time to complete this feedback. It means a lot and will be shared with the team.Best wishes Alison

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Review from Catherine B (Respite Resident) published on 10 March 2025 Submitted via Postal Card
Overall Experience

I had a severe attack of norovirus - the winter vomiting bug - that left me with no energy to manage my own life. Barchester Lynde House Care Home, where I stayed for two weeks, helped me regain a lot of my strength and confidence so that, now I am back home, I am able to look after myself. It is very efficiently run, the staff are very professional as well as friendly, the range and variety of activities are challenging but fun to try and the meals were varied, well-presented and tasty. I would recommend it to anyone needing help with recovering from illness.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Our privilege to have helped you on your road to recovery !. Thank you so much for taking the time to complete a review. It is much appreciated. Don't be a stranger; pop in anytime for some lunch or some tea and a chat!

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Review from J Y (Husband of Resident) published on 31 October 2024 Submitted via Postal Card
Overall Experience

The care team always impress me. Caring, hardworking and good natured. Not only those who look after my wife daily but those behind the scenes, cooking, cleaning, entertaining etc.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you for your time in giving us this feedback. Much appreciated.

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Review from E H (Resident / Service User) published on 9 September 2024 Submitted via Postal Card
Overall Experience

I have felt very comfortable with the staff and environment. Beautiful grounds of well-matured woodland.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for your feedback. We appreciate it very much.

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Review from B T (Resident / Service User) published on 15 August 2024 Submitted via Postal Card
Overall Experience

I have been living here, is very nice. Everyone is very helpful and friendly. I am settling in very well and thank you.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

It is our privilege to be able to have you in our home. Thank you for choosing to come to live at Lynde House and thank you for your lovely review.

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Review from P F (Respite Resident) published on 24 April 2024 Submitted via Postal Card
Overall Experience

Barchester Lynde House Care Home is top-class whenever I have been here.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you for your lovely feedback. We love having you with us!

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Review from Adrian T (Son of Resident) published on 19 April 2024 Submitted via Postal Card
Overall Experience

Dad lives at Barchester Lynde House Care Home and is really very happy here. He settled in quickly and enjoys all that Lynde House has to offer. The food is his favourite, really high quality, amazing variety and always hot. The building is immaculate, the gardens beautiful and the staff are fantastic. I can't think of a single negative comment to make. Thank you all.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you for your lovely feedback. Always appreciated by our team.

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Review from J G (Daughter of Resident) published on 10 April 2024 Submitted via Postal Card
Overall Experience

This is not a home where you will be sat all day in the dayroom, this is a home with humour and kindness where residents can age disgracefully! It is wonderfully interactive, personal and a joy to be in both as a resident and as a relative. The entertainment is varied and dynamic. The care is attentive and always available when required. Lynde House is an extension of our family home, the other residents and staff, now part of my family, who I care about. It is a lovely environment, a place to embrace adverse circumstances (e.g. Mum's stroke) and feel safe and content.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for your lovely review... left us all with beaming faces!

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Review from A M (Daughter of Resident) published on 28 March 2024 Submitted via Postal Card
Overall Experience

My mother has been in Lynde House permanently for a year. She has always been cared for exceptionally well. The carers/staff whether they are cleaners, medical practitioners, nurses or cooks always know what my mother's daily condition is. Whether she has participated in an activity, what she has eaten, who has visited and if she is happy. Everyone who works here knows her and cares about her.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you for your lovely review which I will make sure I share with the team. They are always so pleased when they hear such positive feedback.

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Review from M E (Resident / Service User) published on 20 March 2024 Submitted via Postal Card
Overall Experience
I have been very happy here as a resident and find the staff, nurses and carers all lovely people looking after me.

I could not be looked after better, and I feel I am at home.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

What makes us so proud is that you consider Lynde House to be your home. Thank you. We are all a family here.

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Review from R N (Resident / Service User) published on 19 March 2024 Submitted via Postal Card
Overall Experience

I'm very happy here, and the staff are lovely.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

What lovely feedback, thank you! I will be sure to share this with our team.

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Review from Carole H (Wife of Resident) published on 18 March 2024 Submitted via Postal Card
Overall Experience
My husband is very happy in Lynde House, which means that I can relax with that and the standard of care which he is receiving.

In his own words - "the staff are like family, and I'm glad I'm here" (I think the latter may have been in response to the news on TV recently!.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you for taking the time to provide us with this review. It is always appreciated by the team, and I will definitely share your positive feedback with them.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 December 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (60) & Events (3)

News
  • 29 Jul 2026

    This month of July, we were delighted to welcome a fantastic group of students to Lynde House Care Home for their work experience placement. Throughout the week, they had the...

  • 23 Jul 2026

    What a wonderful day we had enjoying our garden picnic with our amazing residents, families, and staff! With the sun shining, a gentle summer breeze, delicious picnic treats, and refreshing...

  • 22 Jul 2026

    Our residents from Lynde House Care Home had the pleasure of attending GoodGym Richmond’s 10th Anniversary Celebration this week. GoodGym regularly visit us to volunteer and spend valuable time with...

Upcoming Events

Awards / Recognitions (77)

Meet the Team (28)

Alison McIntosh
Alison McIntoshJob Title:Senior General ManagerJoined: 2011

As the Registered Manager, I am responsible for the overall running of Lynde House and assisted in this by a great team of staff.

Although from Scotland, I have lived in Richmond for over 30 years. My career has been in two stages; hospital management where I spent almost 26 years working in acute hospitals including Kingston and the West Middlesex Hospitals and Care Home Management at Lynde House where I have been since 2011.

I have had a long interest and involvement in organising and providing services to older people and I have been fortunate enough to put my experience to good use at Lynde House where we continue to strive for improvement in everything we offer and provide for our residents. We consistently achieve great feedback from residents and relatives on the care and services offered, a significant aspect to this being our low staff turnover and the lovely environment both inside the home itself and the grounds in which it is situated.

Smita Patelia
Smita PateliaJob Title:Deputy managerJoined: 2014

Hello, my name is Smita and I am the Deputy Manager at Lynde House. I started my career at Lynde as a Registered Nurse back in 2014, I was promoted to Unit Manager and finally Deputy Manager. My role is to ensure that our residents receive the highest standard of care while taking a person-centred approach. I offer support and guidance to all Nurses and carers and work closely with external healthcare professionals. I am also the dementia Champion here at Lynde, I have a great passion for the welfare of the resident's mental health and have been the force behind the success of Namaste Therapy here at Lynde.”

Smita was awarded Nurse of the Y held in March 2024ear for the South of England at the Great British Care Awards

Ridel Francisco
Ridel FranciscoJob Title:Unit ManagerJoined: 2005

Ridel is a qualified nurse and has been a dedicated member of the Lynde House team since 2005. He was named as the Divisional Nurse of the Year in the 2018 Barchester Care Awards, National Nurse of the Year at the Great British Care Awards and recently the Dementia Nurse Award 2025.

Ridel is known to exercise his vocal cords with a bit of singing, much to the delight of the residents and staff.

Emma Li
Emma LiJob Title:Unit ManagerJoined: 2009

Emma is a qualified Nurse/Unit manager here and has worked at Lynde House for 14 years. Emma was Barchester Nurse of the Year in 2016 and for good reason, as she is kind, compassionate and caring to say the least!

Ken Balawon
Ken BalawonJob Title:Night Unit managerJoined: 2013

Ken is our night manager so he is not seen too often during the working day. He is also our Learning and Development lead for our home.

Gitana Norvieseine
Gitana NorvieseineJob Title:Life Enrichment CoordinatorJoined: 2010
I have worked at Lynde House since 2010, when I started as a care assistant. In 2011, I was given the opportunity to lead the social activities programme in our home. Within my first year, I was honoured with being shortlisted at the National Barchester Awards in the category of Activities Coordinator of the Year and also won with my team of residents and local school pupils the "Barchester In Bloom best Flower display*.

Today I have a small team who work to ensure our social engagement programmes meet the desires and wishes of residents. I also coordinate the recruitment of volunteers to the home.

I successfully completed my Napa (National Association of Providers of Activities) qualification to level 3. Gitana and her team are excellent at planning and introducing new hobbies, activities and events for our residents to enjoy on a daily basis.

Cristo Mascarenhas
Cristo MascarenhasJob Title:Head of MaintenanceJoined: 2019

Cristo takes great pride in maintaining our beautiful home and ensuring it is the most comfortable environment for our residents. No job is too big or too small!

Karen Booker
Karen BookerJob Title:Head of Housekeeping and Laundry ServicesJoined: 2021

Karen was recently appointed to her new position, having previously worked as a general assistant in the home for almost 2 years.

Karen cares passionately about making sure residents' belongings and the environment in which they live are always respected and maintained to the highest Barchester standards.

Kingsley Rockson
Kingsley RocksonJob Title:Head ChefJoined: 2024

We’re pleased to introduce our Head Chef, who joined us on 7th October 2024. Since then, they have made a remarkable impact on our dining experience. The food quality has been consistently excellent, with beautifully presented meals that not only look appealing but taste fantastic.

Karen Brooker
Karen BrookerJob Title:Head of HousekeepingJoined: 2022

Karen Brooker began her journey with us in 2022 as a General Assistant. Through her dedication, strong work ethic, and commitment to high standards, she earned a promotion to Head of Housekeeping on 1st January 2024. She strives to maintain a clean, welcoming, and well-organised environment for both residents and staff. In addition to managing the housekeeping team, she actively supports the hospitality team, ensuring smooth coordination between departments and a high standard of service throughout the home.

Premalatha Puvanenthiran
Premalatha PuvanenthiranJob Title:Unit ManagerJoined: 2011

Prem has worked at Lynde for many years and will become a familiar face to all residents and relatives, especially on the first-floor unit.

Any request is never too much for Prem as she is always there to help. Her care and dedication towards our residents don't go unnoticed by staff, residents and relatives.

Prem is the London Region Nurse of the Year 2024, awarded in March at The Great British Care Awards.

Albert Mazosiwe
Albert MazosiweJob Title:Registered NurseJoined: 2014

Albert is an experienced registered nurse and has been part of the Lynde House team for many years. He ensures that the health and well-being of our residents are being met to the standard they deserve.

Simran Sian
Simran SianJob Title:Registered NurseJoined: 2018

Simran joined us as a newly qualified nurse in 2018 and has developed her skill and expertise over the past 4 years.

Glenda Escobedo
Glenda EscobedoJob Title:Registered NurseJoined: 2021

Glenda returned to Lynde House in 2021 having previously worked as a care assistant for several years.

Marie Rose Back
Marie Rose BackJob Title:Home AdministratorJoined: 2016

Marie has been a valued member of the Lynde House team since 2016, starting her journey as a Care Assistant. Her dedication and warm personality quickly stood out, leading her to take on the role of Admin Assistant, where she became the friendly and familiar face welcoming everyone at the front desk.

In January 2025, Marie stepped into the role of Home Administrator. With her deep understanding of the home, strong organisational skills, and compassionate approach, she continues to be a vital part of our team, ensuring everything runs smoothly while always making residents, families, and staff feel supported and welcome.

Debora Fachinello Da Silva
Debora Fachinello Da SilvaJob Title:Admin AssistantJoined: 2025

She joined Lynde House on 6th January 2025 and has quickly become a valued member of our administrative team. With a professional and friendly approach, she provides essential support to the day-to-day operations of the home.

From assisting visitors and families to helping staff stay organised and efficient, she brings a calm and capable presence to the front office. Always ready to lend a hand and go the extra mile, she contributes greatly to the warm and welcoming atmosphere at Lynde House.

Kristian Ann Rodriguez
Kristian Ann RodriguezJob Title:Admin AssistantJoined: 2022

Joining the Lynde House team on 17th January 2022, Kristian has become an integral part of our administrative team. With a keen eye for detail and a warm, approachable manner, she plays a key role in ensuring the smooth day-to-day running of the home.

Whether it's supporting the team behind the scenes, assisting residents and families, or keeping our records and communications well-organised,

George Quarshi
George QuarshiJob Title:Admin assistantJoined: 2007

George has worked at Lynde for over 20 years. For most of this time, he was our Head of Maintenance, but retired from this position in 2020. No sooner required but he was back helping us during the Pandemic with visiting supervision, etc.

Recently, George became one of the admin team working. In addition, He continues to assist in activities and his Thursday "Cuppa with George" remains a firm favourite with residents. George was recognised in the 2020 Great British Care Awards, reaching the finals of the South Division for support worker of the year.

Nikasha Rebelo
Nikasha RebeloJob Title:Activities AssistantJoined: 2021

Nikasha works alongside Gitana our activities coordinator to provide the residents with fulfilling and enjoyable day-to-day activities. They work together to provide great live events and entertainment for both the residents and relatives to enjoy all through out the year.

Aprily Fernandez
Aprily FernandezJob Title:Senior Care AssistantJoined: 2016

Aprily has worked at Lynde House for a number of years and in 2020 took on additional responsibilities as a Senior Care assistant in the home.

Simonese Joseph
Simonese JosephJob Title:Senior Care AssistantJoined: 2004

Simonese is a valued member of the Lynde House family. She has provided excellent person-centred care to our residents over the past 18 years. If you can't see her, you'll hear her singing down the corridors, filling the home with joy!

Donna Taylor
Donna TaylorJob Title:Senior Care AssistantJoined: 2004

Donna is a dedicated member of the Lynde House family and has been part of team for 18 years. She continues to bring smiles and laughter to all those she sees on a daily basis.

Simranjeet Singh
Simranjeet SinghJob Title:Healthcare AssistantJoined: 2021

Simranjeet is a reliable member of the care team who is dedicated to providing a high standard of quality care to our residents. He has shown no task is too much to ask and is here to help in anyway he can to ensure the residents have the best day to day experience here at Lynde House.

Malcolm Colaco
Malcolm ColacoJob Title:Kitchen AssistantJoined: 2019

Malcom has worked with us since 2019 and is a key part of the team in the kitchen. A friendly face and always here to help where he can!

Tavaughn Deacon
Tavaughn DeaconJob Title:Kitchen assistantJoined: 2019

Tavaughn or T as he is known to us joined Lynde House in 2019. It's a bit of a family affair for T whose mum is also a long-serving member of staff in the home.

Elzbieta Nycz
Elzbieta NyczJob Title:Hospitality AssistantJoined: 2004

Ella is a dedicated staff member and has been part of the Lynde House team for many years. Her role is to provide an enjoyable dinning experience in our restaurant, as well as providing tea, coffee and baked treats on the trolly service morning and afternoon.

Urmila Gurung
Urmila GurungJob Title:Hospitality Assistant/Kitchen AssistantJoined: 2023

Urmila is a valued member of the Kitchen and Hospitality team. Her role is to provide an enjoyable dining experience in our restaurant, as well ensuring the Kitchen runs smoothly for our resident's meals and refreshments.

Andre Da Costa
Andre Da CostaJob Title:Laundry and Housekeeping AssistantJoined: 2019

Andre has worked at Lynde for many years not only providing a high standard of housekeeping throughout the home but also ensuring residents' clothes are clean and tidy.

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