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- Barchester Lynde House Care Home

I was met with only kindness in beautiful immaculate surroundings. Thank you.G L(Resident / Service User)

A great care home with some fantastic, caring staff. Well done!R G(Son of Resident/Service User)

can't thank all the staff enough for looking after my uncle and our family, especially his wife;Lyn W(Niece of Resident/Service User)

I was met with only kindness in beautiful immaculate surroundings. Thank you.G L(Resident / Service User)

A great care home with some fantastic, caring staff. Well done!R G(Son of Resident/Service User)

can't thank all the staff enough for looking after my uncle and our family, especially his wife;Lyn W(Niece of Resident/Service User)

Barchester Lynde House Care Home is well established in the Borough of Richmond. The home is located close to the Thames in a beautiful residential area. The amazing landscaped gardens enveloping the home offer wonderful views, peace and tranquillity for residents and families.
The home has a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and skilled in care and support for individuals living...
Care Provided by Barchester Lynde House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Lynde House Care Home for full pricing details and T&Cs.
Contact Barchester Lynde House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Alison McIntosh(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (4)
Visiting
- Family and friends invited to visit at anytime. However, between 8pm and 8am access will be via contacting the nurse in charge
Parking
- Own parking on site, free of charge.
Barchester Lynde House Care Home Reviews (179)
Barchester Lynde House Care Home has a Review Score of 9.8 (9.790) out of 10, based on 33 reviews in the last 2 years.
Over all time Barchester Lynde House Care Home has 179 reviews.
Lynde House has a very nice atmosphere and ambience. Staff are friendly, kind and helpful. Everywhere is clean. All the rooms seem to have nice views onto the gardens which are beautifully kept.
Thank you for your lovely comments, they are most appreciated by us all.
What matters is not me but my mother who is a resident. Absolutely fantastic service and it does what it says on the tin! Great staff, professional and always a smile!
Thank you so much for taking the time to give us this feedback.
All staff are helpful and attentive. Everywhere is clean and well kept. They are always lovely with our loved ones. The residents all seem to be happy this is important for the visitors and the residents.
Our team greatly appreciate all feedback, thank you.
The staff are so friendly.
I could not be happier.
Thank you so much for your helpful feedback. Your time in doing so is most appreciated.
I like it very much. Very good staff and caring.
It is so very important that our residents, friend and families are able to give us feedback on the care and services we offer and provide. Thank you for taking the time to do this.
I am very happy with my care. All people looking after me are so kind and helpful. I feel very safe and happy here and won't want to leave.
Thank you so much for taking the time to complete this review. It will be shared with the Lynde Team. Much appreciated by us all.
We appreciate the care our dear friend has received at Lynde House. The staff are always kind and considerate. We're grateful for the expert care you've given our friend. Thank you.
Thank you so much for this lovely review. The Team really appreciate this feedback.
I am very happy to be in Lynde House. All staff are very kind and friendly.
Thank you for this feedback. It is very important to us and most appreciated.
I am very happy living in Lynde House. I am happy with the staff. They are very kind and helpful.
Thank you so much for your feedback. We take all feedback very seriously in our efforts to improve services to our residents and families.
Very happy, staff are very helpful.
We very much appreciate you taking the time to provide us with your feedback. Thank you
Very happy with all staff. I find them very helpful.
Thank you for taking the time to complete this review, we will ensure that this is fed back to staff.
The staff are amazing and very helpful, they are caring towards the residents and that extends to the resident's family.
The communication between the home and family is great, it is so nice to have the weekly updates and whenever you call the home, the staff are always there to help. The food is fabulous, the rooms are lovely and the grounds to the house are lovely too. The visiting suite is a lovely place to visit relatives.
Lovely to see the regular Facebook photos of staff awards, food menus, residents doing activities.
On behalf of the team, thank you so much for taking the time to complete this review. It means a great deal to us.
Mum has been very well looked after since she came to Lynde House 18 months ago. She settled in very quickly with the kindness of the staff and is always treated with courtesy and dignity.
Many thanks
Always happy to help and keep us informed on everything. Staff so helpful and my nan is so happy being here. Highly recommend.
Your lovely comments and feedback mean so much to the team at Lynde House. Thank you for taking the time to do this review.
I find all the staff members at Lynde House extremely kind, pleasant and helpful. They treat the residents as friends and are really caring. This includes not only their nursing duties but also the general well-being of those in their care. They are all willing to go the extra mile. I am very grateful that they look after my friend so well. Thank you, Lynde House.
Thank you so much on behalf of the Lynde House team for your lovely feedback. It certainly put a smile on many faces when I read it out at our daily staff meeting this morning.
We're very happy with all the staff and the care my mother gets at Lynde House - excellent.
We are so appreciative of you taking the time to provide us with this feedback. As with all reviews, these are shared with staff and where identified, we take action to improve the care and services to residents and friends/relatives. Thank you.
Our visits to Lynde House have always been good. My mother-in-law has been a resident here for two and a half years and she is now 96 years old. We have always found staff and management at Lynde excellent, highly competent and friendly. Overall facilities have been very good. We are very grateful to all the Lynde House personnel for the attention and professional care devoted over many years. Very well done!
The team at Lynde House are always very appreciative of feedback. Thank you for taking the time to give us this review.
My mother has been here for a few months now. Lynde House has made every effort to enable visiting under very difficult circumstances (i.e COVID). She appears well cared for, well-fed and comfortable. Communication between us and the staff is superb, we feel well informed at all times and welcome to ask for information. Our thanks to all.
Thank you so much for taking the time to provide us with this feedback. It is very much appreciated.
Friendly and polite.
Thank you for taking the time to give us feedback about our care and services. Our Head Chef will meet with you to discuss how we can better meet your wishes and requirements in respect of your dining experience in our home.
So happy with the lovely care Dad has received. The staff are fabulous, thank you.
Your comments are very much appreciated. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (60) & Events (3)
- 29 Jul 2026
This month of July, we were delighted to welcome a fantastic group of students to Lynde House Care Home for their work experience placement. Throughout the week, they had the...
- 23 Jul 2026
What a wonderful day we had enjoying our garden picnic with our amazing residents, families, and staff! With the sun shining, a gentle summer breeze, delicious picnic treats, and refreshing...
- 22 Jul 2026
Our residents from Lynde House Care Home had the pleasure of attending GoodGym Richmond’s 10th Anniversary Celebration this week. GoodGym regularly visit us to volunteer and spend valuable time with...
- 16 Jul 2026Organiser: Barchester Lynde House Care Home
- 16 Jul 2026Organiser: Barchester Lynde House Care Home
- 22 Jul 2026Organiser: Barchester Lynde House Care Home
Awards / Recognitions (77)
- 20 Jul 2026Recipient: Barchester Lynde House Care Home
- 20 Jul 2026Recipient: Barchester Lynde House Care Home
- 15 Jun 2026Recipient: Barchester Lynde House Care Home
Meet the Team (28)

As the Registered Manager, I am responsible for the overall running of Lynde House and assisted in this by a great team of staff.
Although from Scotland, I have lived in Richmond for over 30 years. My career has been in two stages; hospital management where I spent almost 26 years working in acute hospitals including Kingston and the West Middlesex Hospitals and Care Home Management at Lynde House where I have been since 2011.
I have had a long interest and involvement in organising and providing services to older people and I have been fortunate enough to put my experience to good use at Lynde House where we continue to strive for improvement in everything we offer and provide for our residents. We consistently achieve great feedback from residents and relatives on the care and services offered, a significant aspect to this being our low staff turnover and the lovely environment both inside the home itself and the grounds in which it is situated.

Hello, my name is Smita and I am the Deputy Manager at Lynde House. I started my career at Lynde as a Registered Nurse back in 2014, I was promoted to Unit Manager and finally Deputy Manager. My role is to ensure that our residents receive the highest standard of care while taking a person-centred approach. I offer support and guidance to all Nurses and carers and work closely with external healthcare professionals. I am also the dementia Champion here at Lynde, I have a great passion for the welfare of the resident's mental health and have been the force behind the success of Namaste Therapy here at Lynde.”
Smita was awarded Nurse of the Y held in March 2024ear for the South of England at the Great British Care Awards

Ridel is a qualified nurse and has been a dedicated member of the Lynde House team since 2005. He was named as the Divisional Nurse of the Year in the 2018 Barchester Care Awards, National Nurse of the Year at the Great British Care Awards and recently the Dementia Nurse Award 2025.
Ridel is known to exercise his vocal cords with a bit of singing, much to the delight of the residents and staff.

Emma is a qualified Nurse/Unit manager here and has worked at Lynde House for 14 years. Emma was Barchester Nurse of the Year in 2016 and for good reason, as she is kind, compassionate and caring to say the least!

Ken is our night manager so he is not seen too often during the working day. He is also our Learning and Development lead for our home.

Today I have a small team who work to ensure our social engagement programmes meet the desires and wishes of residents. I also coordinate the recruitment of volunteers to the home.
I successfully completed my Napa (National Association of Providers of Activities) qualification to level 3. Gitana and her team are excellent at planning and introducing new hobbies, activities and events for our residents to enjoy on a daily basis.

Cristo takes great pride in maintaining our beautiful home and ensuring it is the most comfortable environment for our residents. No job is too big or too small!

Karen was recently appointed to her new position, having previously worked as a general assistant in the home for almost 2 years.
Karen cares passionately about making sure residents' belongings and the environment in which they live are always respected and maintained to the highest Barchester standards.

We’re pleased to introduce our Head Chef, who joined us on 7th October 2024. Since then, they have made a remarkable impact on our dining experience. The food quality has been consistently excellent, with beautifully presented meals that not only look appealing but taste fantastic.

Karen Brooker began her journey with us in 2022 as a General Assistant. Through her dedication, strong work ethic, and commitment to high standards, she earned a promotion to Head of Housekeeping on 1st January 2024. She strives to maintain a clean, welcoming, and well-organised environment for both residents and staff. In addition to managing the housekeeping team, she actively supports the hospitality team, ensuring smooth coordination between departments and a high standard of service throughout the home.

Prem has worked at Lynde for many years and will become a familiar face to all residents and relatives, especially on the first-floor unit.
Any request is never too much for Prem as she is always there to help. Her care and dedication towards our residents don't go unnoticed by staff, residents and relatives.
Prem is the London Region Nurse of the Year 2024, awarded in March at The Great British Care Awards.

Albert is an experienced registered nurse and has been part of the Lynde House team for many years. He ensures that the health and well-being of our residents are being met to the standard they deserve.

Simran joined us as a newly qualified nurse in 2018 and has developed her skill and expertise over the past 4 years.

Glenda returned to Lynde House in 2021 having previously worked as a care assistant for several years.

Marie has been a valued member of the Lynde House team since 2016, starting her journey as a Care Assistant. Her dedication and warm personality quickly stood out, leading her to take on the role of Admin Assistant, where she became the friendly and familiar face welcoming everyone at the front desk.
In January 2025, Marie stepped into the role of Home Administrator. With her deep understanding of the home, strong organisational skills, and compassionate approach, she continues to be a vital part of our team, ensuring everything runs smoothly while always making residents, families, and staff feel supported and welcome.

She joined Lynde House on 6th January 2025 and has quickly become a valued member of our administrative team. With a professional and friendly approach, she provides essential support to the day-to-day operations of the home.
From assisting visitors and families to helping staff stay organised and efficient, she brings a calm and capable presence to the front office. Always ready to lend a hand and go the extra mile, she contributes greatly to the warm and welcoming atmosphere at Lynde House.

Joining the Lynde House team on 17th January 2022, Kristian has become an integral part of our administrative team. With a keen eye for detail and a warm, approachable manner, she plays a key role in ensuring the smooth day-to-day running of the home.
Whether it's supporting the team behind the scenes, assisting residents and families, or keeping our records and communications well-organised,

George has worked at Lynde for over 20 years. For most of this time, he was our Head of Maintenance, but retired from this position in 2020. No sooner required but he was back helping us during the Pandemic with visiting supervision, etc.
Recently, George became one of the admin team working. In addition, He continues to assist in activities and his Thursday "Cuppa with George" remains a firm favourite with residents. George was recognised in the 2020 Great British Care Awards, reaching the finals of the South Division for support worker of the year.

Nikasha works alongside Gitana our activities coordinator to provide the residents with fulfilling and enjoyable day-to-day activities. They work together to provide great live events and entertainment for both the residents and relatives to enjoy all through out the year.

Aprily has worked at Lynde House for a number of years and in 2020 took on additional responsibilities as a Senior Care assistant in the home.

Simonese is a valued member of the Lynde House family. She has provided excellent person-centred care to our residents over the past 18 years. If you can't see her, you'll hear her singing down the corridors, filling the home with joy!

Donna is a dedicated member of the Lynde House family and has been part of team for 18 years. She continues to bring smiles and laughter to all those she sees on a daily basis.

Simranjeet is a reliable member of the care team who is dedicated to providing a high standard of quality care to our residents. He has shown no task is too much to ask and is here to help in anyway he can to ensure the residents have the best day to day experience here at Lynde House.

Malcom has worked with us since 2019 and is a key part of the team in the kitchen. A friendly face and always here to help where he can!

Tavaughn or T as he is known to us joined Lynde House in 2019. It's a bit of a family affair for T whose mum is also a long-serving member of staff in the home.

Ella is a dedicated staff member and has been part of the Lynde House team for many years. Her role is to provide an enjoyable dinning experience in our restaurant, as well as providing tea, coffee and baked treats on the trolly service morning and afternoon.

Urmila is a valued member of the Kitchen and Hospitality team. Her role is to provide an enjoyable dining experience in our restaurant, as well ensuring the Kitchen runs smoothly for our resident's meals and refreshments.

Andre has worked at Lynde for many years not only providing a high standard of housekeeping throughout the home but also ensuring residents' clothes are clean and tidy.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Lynde House Care Home to verify any information. View our terms and conditions. Barchester Lynde House Care Home has an Enhanced Service -more info.