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- Barchester Lynde House Care Home

I was met with only kindness in beautiful immaculate surroundings. Thank you.G L(Resident / Service User)

A great care home with some fantastic, caring staff. Well done!R G(Son of Resident/Service User)

can't thank all the staff enough for looking after my uncle and our family, especially his wife;Lyn W(Niece of Resident/Service User)

I was met with only kindness in beautiful immaculate surroundings. Thank you.G L(Resident / Service User)

A great care home with some fantastic, caring staff. Well done!R G(Son of Resident/Service User)

can't thank all the staff enough for looking after my uncle and our family, especially his wife;Lyn W(Niece of Resident/Service User)

Barchester Lynde House Care Home is well established in the Borough of Richmond. The home is located close to the Thames in a beautiful residential area. The amazing landscaped gardens enveloping the home offer wonderful views, peace and tranquillity for residents and families.
The home has a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and skilled in care and support for individuals living...
Care Provided by Barchester Lynde House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Lynde House Care Home for full pricing details and T&Cs.
Contact Barchester Lynde House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Alison McIntosh(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (4)
Visiting
- Family and friends invited to visit at anytime. However, between 8pm and 8am access will be via contacting the nurse in charge
Parking
- Own parking on site, free of charge.
Barchester Lynde House Care Home Reviews (179)
Barchester Lynde House Care Home has a Review Score of 9.8 (9.790) out of 10, based on 33 reviews in the last 2 years.
Over all time Barchester Lynde House Care Home has 179 reviews.
An outstanding care home, in my opinion, with wonderfully caring staff throughout, from ancillary staff to the Manager. My brother was very swiftly assessed in hospital and rapidly admitted to a lovely, bright room. The level of care he received in the last two weeks of his life was also outstanding. The nursing and care staff were unfailingly kind and compassionate and always responsive to his needs. This kindness was also extended to his family by all the staff. We can not thank them enough. The menus offered were lovely and of high quality. The whole home is beautifully clean and well decorated with lovely grounds. To find such a home where all the staff demonstrate such a caring ethos is indeed unusual.
Thank you so much for taking the time to provide us with this lovely feedback. I will ensure that the team see this and we will continue to strive to provide the best quality care we can for each resident in our home.
All the staff are friendly and helpful and nothing is too much trouble. High level of nursing care accompanied by efficient personal care (important when you are no longer mobile), excellent home cooking (all meals freshly prepared) and regular live entertainment and activities. My mother is very happy here.
Thank you so much for this great feedback. Much appreciated by the team here at Lynde House.
Clean, beautifully appointed, elegant home in tranquil surroundings, like a hotel! Staff are wonderful, caring, friendly and treat my mother with dignity and kindness. Only criticism is that sometimes it seems short-staffed considering the expense (hence lower value for money rating). Good range of entertainment on offer too. But overall care is very good.
Thank you for providing this feedback and I am only sorry that we could not have discussed your concerns about staffing at the time. We review out staffing every day according to the number of residents in the home and their individual care needs. We are currently fully staffed with both Registered Nurses and carers.
My mother was well cared for in the seven-plus years she was here. She was treated with dignity and has good personal care. I became involved in the home by coming around with a shopping trolley for the residents and I am still coming many years after my Mother-in-Laws death in 2008.
Thank you so much for your review and for your ongoing, cherished support of our residents at Lynde House.
There is a need for modernisation of record-keeping to enable staff to spend less time with paperwork and improve overall quality/consistency i.e. use of computer-based records which can be accessed by relatives. Would love to be able to access a portal providing day to day information, photos etc. Lovely caring staff who know my mother very well.
Thank you for your constructive feedback. It is not down to individual homes to develop such software but our company is actively in the process of evaluating such systems on the market at the moment. I will keep relatives updated on any developments on this front at the relatives' meetings.
During the four weeks my husband has spent at Lynde House, we have been very satisfied with the level of care, the catering and the activities. We would certainly recommend it to friends requiring similar care.
Thank you so much for taking the time to provide us with this feedback. It is most helpful and I will ensure it is shared with the team.
A first class care home. Our friend is receiving excellent care and attention. She has settled down here very well and enjoys the wide range of activities on offer. The staff here are very welcoming and treat us as friends. Our friend's room is well equipped and has a view over the garden. It is light and airy.
Thank you so much for taking the time to give us this feedback. It is most appreciated by the team.
I stayed here for 3 weeks following a hip replacement operation. I received good care to enable me to go home and lead an independent life afterwards. I found the staff to be extremely pleasant and helpful, although they were short-staffed and I received less help in the evenings than I had expected. The senior staff were professional and you could talk to them. I did not join in many activities because of a bad cough which held me back.
Thank you so much for taking the time to complete this review. Your feedback is always valued. You will be pleased to hear that we have introduced a twilight shift for care staff from 4 pm till 10 pm.
The Lynde House took great care of my father after a severely debilitating stroke that left him bed-bound and nil by mouth. Their care meant he lived for 4 more years in comfort and without pain. The care staff were wonderful in their care and concern for him and most pleasingly, the home does not use temporary nurses, which always means a good relationship develop between staff, patient and family. At the end, they were kind to us and dad passed away peacefully without pain.
Thank you so much for taking the time to complete this review. Feedback on the care and services we provide to and for residents at Lynde House is so important and much appreciated.
Lynde House was a good place and a good experience for my husband. The location of the home is lovely next to the Thames-sea. Nice place to go for walks. The home is relatively small, so getting to know management and staff (both great) is easy and there seems to be a good rapport between the two. The rooms are small, so we moved my husband to a place with a separate bedroom and sitting room. Some concerns were: occasional slow response time to the call button. Food was just ok at best. The garden maintenance could be better especially in the rear around the rooms. Overall, Lynde is to be congratulated for a difficult job done very well.
I chose Lynde House because of the location, close to Richmond and the river. It is also a modern purpose-built care home with its own grounds and a lovely garden with easy access. The food was to a high standard with two dining areas. It was a big advantage having dedicated nursing staff as well as day care staff.
Thank you for taking the time to give us your feedback, most appreciated.
During the last month of her life, the staff couldn't have done more to make her comfortable and see to all her needs. They were also a great support to me and my family. I cannot thank them enough. This is what a nursing home should be like.
Thank you for taking the time to submit this review. It is most appreciated.
Lynde House provided exemplary care for my mother who suffered from palliative Parkinson's. In the last days/weeks, they couldn't do enough to help both myself and my mother. In a small way, we have grieved the loss of our Lynde House family since Mum's passing.
Thank you so much for this feedback. I will make sure the team read your review.
My mother's last few weeks were dealt with great care and empathy. The staff could not have done more to make Mum comfortable and stress-free. They also kept us informed of what was happening. I cannot praise the staff enough. The home is lovely - we loved sitting in the garden with our tea and cake!
Thank you so much for this review. Your feedback is most important to us.
My husband has severe Alzheimers, diagnosed in 2002. He can be difficult sometimes as he does not understand what staff are doing when they are caring for him. All members of staff are very kind, speak to him very kindly and treat him gently. He will have been in there 4 years in August. I am delighted to say we are both very lucky to have discovered Lynde House. We could not have received better care anywhere else.
Thank you so much for your feedback which I will share with the staff.
My mum is receiving outstanding care at Lynde House. The staff are incredibly supportive and friendly. It is a big step putting a loved one into care. The environment at Lynde House has made this so much easier for me and my mum. I would not hesitate to recommend Lynde House.
Your feedback is much appreciated. Thank you for taking the time to do this.
The care and facilities are the finest I have come across. Superb. Staff, caring and efficient. Management, superb. My wife has not wanted for anything. I am relaxed that Lynde House is getting her everything she needs.
Thank you so much for taking the time to provide this feedback, it is much appreciated by us all here at Lynde House.
I went to St Pauls Cathedral for the Cecelia Festival and then to lunch. It was amazing and so beautiful. I hope I am asked to go again.
All of the staff treated her with loving care and did everything possible to make her as comfortable as possible.
They were also very kind and considerate towards me, her husband. I have nothing but praise for the staff who cared for her.
My mother lived at Lynde House for the last 8 months of her life. She had stayed there before for short periods of convalescence/respite and had been happy. Her final stay started as respite following a spell in hospital, but she later decided that she wanted to move in permanently.
She always felt well cared for and looked after. She particularly liked the food! The staff were professional but friendly and genuinely caring. As my mother became frailer, the staff adapted their care to her needs. They were assiduous in keeping me informed about her health.
I wouldn't hesitate to recommend Lynde House to anyone with a family member who needs full-time care.
Thank you so much for this feedback. We appreciate it very much.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (60) & Events (3)
- 29 Jul 2026
This month of July, we were delighted to welcome a fantastic group of students to Lynde House Care Home for their work experience placement. Throughout the week, they had the...
- 23 Jul 2026
What a wonderful day we had enjoying our garden picnic with our amazing residents, families, and staff! With the sun shining, a gentle summer breeze, delicious picnic treats, and refreshing...
- 22 Jul 2026
Our residents from Lynde House Care Home had the pleasure of attending GoodGym Richmond’s 10th Anniversary Celebration this week. GoodGym regularly visit us to volunteer and spend valuable time with...
- 16 Jul 2026Organiser: Barchester Lynde House Care Home
- 16 Jul 2026Organiser: Barchester Lynde House Care Home
- 22 Jul 2026Organiser: Barchester Lynde House Care Home
Awards / Recognitions (77)
- 20 Jul 2026Recipient: Barchester Lynde House Care Home
- 20 Jul 2026Recipient: Barchester Lynde House Care Home
- 15 Jun 2026Recipient: Barchester Lynde House Care Home
Meet the Team (28)

As the Registered Manager, I am responsible for the overall running of Lynde House and assisted in this by a great team of staff.
Although from Scotland, I have lived in Richmond for over 30 years. My career has been in two stages; hospital management where I spent almost 26 years working in acute hospitals including Kingston and the West Middlesex Hospitals and Care Home Management at Lynde House where I have been since 2011.
I have had a long interest and involvement in organising and providing services to older people and I have been fortunate enough to put my experience to good use at Lynde House where we continue to strive for improvement in everything we offer and provide for our residents. We consistently achieve great feedback from residents and relatives on the care and services offered, a significant aspect to this being our low staff turnover and the lovely environment both inside the home itself and the grounds in which it is situated.

Hello, my name is Smita and I am the Deputy Manager at Lynde House. I started my career at Lynde as a Registered Nurse back in 2014, I was promoted to Unit Manager and finally Deputy Manager. My role is to ensure that our residents receive the highest standard of care while taking a person-centred approach. I offer support and guidance to all Nurses and carers and work closely with external healthcare professionals. I am also the dementia Champion here at Lynde, I have a great passion for the welfare of the resident's mental health and have been the force behind the success of Namaste Therapy here at Lynde.”
Smita was awarded Nurse of the Y held in March 2024ear for the South of England at the Great British Care Awards

Ridel is a qualified nurse and has been a dedicated member of the Lynde House team since 2005. He was named as the Divisional Nurse of the Year in the 2018 Barchester Care Awards, National Nurse of the Year at the Great British Care Awards and recently the Dementia Nurse Award 2025.
Ridel is known to exercise his vocal cords with a bit of singing, much to the delight of the residents and staff.

Emma is a qualified Nurse/Unit manager here and has worked at Lynde House for 14 years. Emma was Barchester Nurse of the Year in 2016 and for good reason, as she is kind, compassionate and caring to say the least!

Ken is our night manager so he is not seen too often during the working day. He is also our Learning and Development lead for our home.

Today I have a small team who work to ensure our social engagement programmes meet the desires and wishes of residents. I also coordinate the recruitment of volunteers to the home.
I successfully completed my Napa (National Association of Providers of Activities) qualification to level 3. Gitana and her team are excellent at planning and introducing new hobbies, activities and events for our residents to enjoy on a daily basis.

Cristo takes great pride in maintaining our beautiful home and ensuring it is the most comfortable environment for our residents. No job is too big or too small!

Karen was recently appointed to her new position, having previously worked as a general assistant in the home for almost 2 years.
Karen cares passionately about making sure residents' belongings and the environment in which they live are always respected and maintained to the highest Barchester standards.

We’re pleased to introduce our Head Chef, who joined us on 7th October 2024. Since then, they have made a remarkable impact on our dining experience. The food quality has been consistently excellent, with beautifully presented meals that not only look appealing but taste fantastic.

Karen Brooker began her journey with us in 2022 as a General Assistant. Through her dedication, strong work ethic, and commitment to high standards, she earned a promotion to Head of Housekeeping on 1st January 2024. She strives to maintain a clean, welcoming, and well-organised environment for both residents and staff. In addition to managing the housekeeping team, she actively supports the hospitality team, ensuring smooth coordination between departments and a high standard of service throughout the home.

Prem has worked at Lynde for many years and will become a familiar face to all residents and relatives, especially on the first-floor unit.
Any request is never too much for Prem as she is always there to help. Her care and dedication towards our residents don't go unnoticed by staff, residents and relatives.
Prem is the London Region Nurse of the Year 2024, awarded in March at The Great British Care Awards.

Albert is an experienced registered nurse and has been part of the Lynde House team for many years. He ensures that the health and well-being of our residents are being met to the standard they deserve.

Simran joined us as a newly qualified nurse in 2018 and has developed her skill and expertise over the past 4 years.

Glenda returned to Lynde House in 2021 having previously worked as a care assistant for several years.

Marie has been a valued member of the Lynde House team since 2016, starting her journey as a Care Assistant. Her dedication and warm personality quickly stood out, leading her to take on the role of Admin Assistant, where she became the friendly and familiar face welcoming everyone at the front desk.
In January 2025, Marie stepped into the role of Home Administrator. With her deep understanding of the home, strong organisational skills, and compassionate approach, she continues to be a vital part of our team, ensuring everything runs smoothly while always making residents, families, and staff feel supported and welcome.

She joined Lynde House on 6th January 2025 and has quickly become a valued member of our administrative team. With a professional and friendly approach, she provides essential support to the day-to-day operations of the home.
From assisting visitors and families to helping staff stay organised and efficient, she brings a calm and capable presence to the front office. Always ready to lend a hand and go the extra mile, she contributes greatly to the warm and welcoming atmosphere at Lynde House.

Joining the Lynde House team on 17th January 2022, Kristian has become an integral part of our administrative team. With a keen eye for detail and a warm, approachable manner, she plays a key role in ensuring the smooth day-to-day running of the home.
Whether it's supporting the team behind the scenes, assisting residents and families, or keeping our records and communications well-organised,

George has worked at Lynde for over 20 years. For most of this time, he was our Head of Maintenance, but retired from this position in 2020. No sooner required but he was back helping us during the Pandemic with visiting supervision, etc.
Recently, George became one of the admin team working. In addition, He continues to assist in activities and his Thursday "Cuppa with George" remains a firm favourite with residents. George was recognised in the 2020 Great British Care Awards, reaching the finals of the South Division for support worker of the year.

Nikasha works alongside Gitana our activities coordinator to provide the residents with fulfilling and enjoyable day-to-day activities. They work together to provide great live events and entertainment for both the residents and relatives to enjoy all through out the year.

Aprily has worked at Lynde House for a number of years and in 2020 took on additional responsibilities as a Senior Care assistant in the home.

Simonese is a valued member of the Lynde House family. She has provided excellent person-centred care to our residents over the past 18 years. If you can't see her, you'll hear her singing down the corridors, filling the home with joy!

Donna is a dedicated member of the Lynde House family and has been part of team for 18 years. She continues to bring smiles and laughter to all those she sees on a daily basis.

Simranjeet is a reliable member of the care team who is dedicated to providing a high standard of quality care to our residents. He has shown no task is too much to ask and is here to help in anyway he can to ensure the residents have the best day to day experience here at Lynde House.

Malcom has worked with us since 2019 and is a key part of the team in the kitchen. A friendly face and always here to help where he can!

Tavaughn or T as he is known to us joined Lynde House in 2019. It's a bit of a family affair for T whose mum is also a long-serving member of staff in the home.

Ella is a dedicated staff member and has been part of the Lynde House team for many years. Her role is to provide an enjoyable dinning experience in our restaurant, as well as providing tea, coffee and baked treats on the trolly service morning and afternoon.

Urmila is a valued member of the Kitchen and Hospitality team. Her role is to provide an enjoyable dining experience in our restaurant, as well ensuring the Kitchen runs smoothly for our resident's meals and refreshments.

Andre has worked at Lynde for many years not only providing a high standard of housekeeping throughout the home but also ensuring residents' clothes are clean and tidy.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Lynde House Care Home to verify any information. View our terms and conditions. Barchester Lynde House Care Home has an Enhanced Service -more info.