Barchester Lynde House Care Home

My mother has been at Lynde House for over 18 months now. During that time she has deteriorated considerably. I have been impressed with the way her needs have been met as this has been happening. The management team at Lynde is impressive. They have worked together so well during this very difficult and demanding time. They have created a very strong team of people in every sector from the senior nurses, nurses, carers, hospitality, activity staff, kitchen staff and cleaners. The atmosphere has always been upbeat and positive in the past and I’m sure that has continued over the last few months. The residents are treated with dignity and respect and, in the case of my mother, with affection too. I’ve also been impressed with the way I’ve been treated. All my worries and concerns were listened to and taken seriously. When I needed help and support it was there for me. I’d have no hesitation in recommending Lynde House to anyone.

I live in Scotland so am unable to visit my mother, who has lived in Lynde House for three years, as frequently as I would like, and obviously during Lockdown not at all. It is therefore extremely important that I have confidence in the care my mother receives, and I have never had any concerns about this, particularly as she has become more frail and needs help with all her daily care. During lockdown the staff have worked really hard to facilitate contact via Skype and to keep me informed of my mother's health. In 'normal' times I have been happy with the level of care my mother has received, including the excellent food, the large number of different activities, the pleasant environment and the commitment of the staff group. Sometimes in the past it has been difficult to maintain communication with the home, but this has definitely improved recently.

I cannot fault anything. Everybody "all staff" has been more than helpful. Nothing has been too much trouble. Must not forget paper person and cleaners. Re respite care. I was brought here from the hospital on April 5rth to recover from a broken ankle.

An outstanding care home, in my opinion, with wonderfully caring staff throughout, from ancillary staff to the Manager. My brother was very swiftly assessed in hospital and rapidly admitted to a lovely, bright room. The level of care he received in the last two weeks of his life was also outstanding. The nursing and care staff were unfailingly kind and compassionate and always responsive to his needs. This kindness was also extended to his family by all the staff. We can not thank them enough. The menus offered were lovely and of high quality. The whole home is beautifully clean and well decorated with lovely grounds. To find such a home where all the staff demonstrate such a caring ethos is indeed unusual.

All the staff are friendly and helpful and nothing is too much trouble. High level of nursing care accompanied by efficient personal care (important when you are no longer mobile), excellent home cooking (all meals freshly prepared) and regular live entertainment and activities. My mother is very happy here.

Clean, beautifully appointed, elegant home in tranquil surroundings, like a hotel! Staff are wonderful, caring, friendly and treat my mother with dignity and kindness. Only criticism is that sometimes it seems short-staffed considering the expense (hence lower value for money rating). Good range of entertainment on offer too. But overall care is very good.

My mother was well cared for in the seven-plus years she was here. She was treated with dignity and has good personal care. I became involved in the home by coming around with a shopping trolley for the residents and I am still coming many years after my Mother-in-Laws death in 2008.

There is a need for modernisation of record-keeping to enable staff to spend less time with paperwork and improve overall quality/consistency i.e. use of computer-based records which can be accessed by relatives. Would love to be able to access a portal providing day to day information, photos etc. Lovely caring staff who know my mother very well.

During the four weeks my husband has spent at Lynde House, we have been very satisfied with the level of care, the catering and the activities. We would certainly recommend it to friends requiring similar care.

A first class care home. Our friend is receiving excellent care and attention. She has settled down here very well and enjoys the wide range of activities on offer. The staff here are very welcoming and treat us as friends. Our friend's room is well equipped and has a view over the garden. It is light and airy.

I stayed here for 3 weeks following a hip replacement operation. I received good care to enable me to go home and lead an independent life afterwards. I found the staff to be extremely pleasant and helpful, although they were short-staffed and I received less help in the evenings than I had expected. The senior staff were professional and you could talk to them. I did not join in many activities because of a bad cough which held me back.

The Lynde House took great care of my father after a severely debilitating stroke that left him bed-bound and nil by mouth. Their care meant he lived for 4 more years in comfort and without pain. The care staff were wonderful in their care and concern for him and most pleasingly, the home does not use temporary nurses, which always means a good relationship develop between staff, patient and family. At the end, they were kind to us and dad passed away peacefully without pain.

Lynde House was a good place and a good experience for my husband. The location of the home is lovely next to the Thames-sea. Nice place to go for walks. The home is relatively small, so getting to know management and staff (both great) is easy and there seems to be a good rapport between the two. The rooms are small, so we moved my husband to a place with a separate bedroom and sitting room. Some concerns were: occasional slow response time to the call button. Food was just ok at best. The garden maintenance could be better especially in the rear around the rooms. Overall, Lynde is to be congratulated for a difficult job done very well.

I chose Lynde House because of the location, close to Richmond and the river. It is also a modern purpose-built care home with its own grounds and a lovely garden with easy access. The food was to a high standard with two dining areas. It was a big advantage having dedicated nursing staff as well as day care staff.

During the last month of her life, the staff couldn't have done more to make her comfortable and see to all her needs. They were also a great support to me and my family. I cannot thank them enough. This is what a nursing home should be like.

Lynde House provided exemplary care for my mother who suffered from palliative Parkinson's. In the last days/weeks, they couldn't do enough to help both myself and my mother. In a small way, we have grieved the loss of our Lynde House family since Mum's passing.

My mother's last few weeks were dealt with great care and empathy. The staff could not have done more to make Mum comfortable and stress-free. They also kept us informed of what was happening. I cannot praise the staff enough. The home is lovely - we loved sitting in the garden with our tea and cake!

My husband has severe Alzheimers, diagnosed in 2002. He can be difficult sometimes as he does not understand what staff are doing when they are caring for him. All members of staff are very kind, speak to him very kindly and treat him gently. He will have been in there 4 years in August. I am delighted to say we are both very lucky to have discovered Lynde House. We could not have received better care anywhere else.

My mum is receiving outstanding care at Lynde House. The staff are incredibly supportive and friendly. It is a big step putting a loved one into care. The environment at Lynde House has made this so much easier for me and my mum. I would not hesitate to recommend Lynde House.

The care and facilities are the finest I have come across. Superb. Staff, caring and efficient. Management, superb. My wife has not wanted for anything. I am relaxed that Lynde House is getting her everything she needs.