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Barchester Lynde House Care Home

Meadowbank, 28 Cambridge Park, Twickenham, London TW1 2JB
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I was met with only kindness in beautiful immaculate surroundings. Thank you.G L(Resident / Service User)
Barchester Lynde House Care Home, Twickenham
A great care home with some fantastic, caring staff. Well done!R G(Son of Resident/Service User)
Barchester Lynde House Care Home, Twickenham
can't thank all the staff enough for looking after my uncle and our family, especially his wife;Lyn W(Niece of Resident/Service User)
Barchester Lynde House Care Home, Twickenham

Barchester Lynde House Care Home is well established in the Borough of Richmond. The home is located close to the Thames in a beautiful residential area. The amazing landscaped gardens enveloping the home offer wonderful views, peace and tranquillity for residents and families.

The home has a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and skilled in care and support for individuals living...  

Care Provided by Barchester Lynde House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing CareFrom £2,500N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Lynde House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Alison McIntosh(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (76)
  • Single Rooms with ensuite Wet Room (4)

Visiting

  • Family and friends invited to visit at anytime. However, between 8pm and 8am access will be via contacting the nurse in charge

Parking

  • Own parking on site, free of charge.

Barchester Lynde House Care Home Reviews (179)

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9.8

Barchester Lynde House Care Home has a Review Score of 9.8 (9.790) out of 10, based on 33 reviews in the last 2 years. Over all time Barchester Lynde House Care Home has 179 reviews.

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Review from M B (Regular Volunteer) published on 1 October 2020 Submitted via Postal Card
Overall Experience

Clean, cheerful and good care.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

We would like to thank you for taking the time to complete this feedback. I share with staff and it gives them such a sense of pride when they are recognised for doing a good job.

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Review from A M (Resident / Service User) published on 8 September 2020 Submitted via Postal Card
Overall Experience

I spent three weeks at Lynde House convalescing after a hip replacement operation. (It was much appreciated being able to stay for three weeks for the price of two). The care I received was excellent. It wasn't possible to see a physiotherapist on account of covid, but I had a telephone consultation and felt reassured that my exercise programme was progressing satisfactorily. The food was excellent, and the grounds are beautiful.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you very much for taking the time to give us your feedback following your recent stay at Lynde House. This will be shared with the team.

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Review from A R (Resident / Service User) published on 7 September 2020 Submitted via Postal Card
Overall Experience

I am very impressed with Lynde House. I am being looked after very well and am feeling safe and secure and loved. Thank you.

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Review from A D (Resident / Service User) published on 28 July 2020 Submitted via Postal Card
Overall Experience

I was sent to Lynde House having been at the hospital (the tab is picked up by the hospital). I am a vegetarian hence the food comment; the food, varied. My experience at Lynde House was good, sometimes were short staffed which led to the red button not being answered promptly. I am 65 which meant that the residents were a lot older.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for this feedback and in particular for your feedback regarding the staffing and call bells. Staffing of the home is planned well in advance and we have the advantage of not relying on temporary staff at all to provide nursing and personal care, I am therefore disappointed that...  

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Review from M C (Resident / Service User) published on 27 July 2020 Submitted via Postal Card
Overall Experience

Very happy. Staff are very nice and caring.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for providing this feedback. It is much appreciated by us all.

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Review from Roy C (Resident / Service User) published on 24 July 2020 Submitted via Postal Card
Overall Experience

Barchester Lynde House Care Home is very good and well looked after.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for your feedback. Always much appreciated by the team.

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Review from C O (Resident / Service User) published on 24 July 2020 Submitted via Postal Card
Overall Experience

The support system is good. Surprised no basic medicines for wounds/cuts etc kept eg no cotton wool. General feeling of care helps homeless.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for your feedback and particularly in relation to the supplies and equipment available for cuts and wounds. Indeed we have several special kits available to staff for treating any cuts and wounds in the home (which includes antiseptic, plasters, tape, and cotton wool) which is...  

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Review from Colleen B (Resident / Service User) published on 24 July 2020 Submitted via Postal Card
Overall Experience

Happy! Staff are friendly and very helpful in every way.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

You have taken time to complete this review and we are most grateful that you have done so. Thank you.

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Review from Anthony M (Resident / Service User) published on 24 July 2020 Submitted via Postal Card
Overall Experience

Quite happy with home and treatment, but sometimes it takes a while to be attended to.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for your feedback. We will make sure your views are shared with the team.

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Review from Eileen A (Resident / Service User) published on 24 July 2020 Submitted via Postal Card
Overall Experience

Treated with respect and tenderness, most of the staff stop to say a few words when they pass you. They ask after your family etc. Also if you want to be left alone to sleep etc they will leave you. The home and gardens are beautiful and are spotlessly clean and are never made to feel you are a nuisance.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for your kind feedback. It is most appreciated by the team.

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Review from Cynthia H (Resident / Service User) published on 24 July 2020 Submitted via Postal Card
Overall Experience

I am very happy here. The staff are all very attentive.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

We are so delighted that you are happy living here at Lynde House. Thank you for your five-star ratings.

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Review from M M (Resident / Service User) published on 14 July 2020 Submitted via Postal Card
Overall Experience

The staff at Lynde House are extremely conscientious and professional. I have found nothing to criticise regarding my treatment whilst here.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for taking the time to complete this review. Much appreciated.

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Review from P A (Resident / Service User) published on 14 July 2020 Submitted via Postal Card
Overall Experience

I am really happy. Everyone is so kind to me. Where I am staying is so comfortable and restful. Also, good food and staff.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for these kind words, it means a great deal to the team to get this feedback.

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Review from Audrey C (Wife of Resident) published on 23 June 2020 Submitted via Website
Overall Experience
My husband entered Lynde House in very poor health. Now six months on,
after being cared for by nurses and carers and eating good food he is now in very good health.

He has settled in and is contented with his daily life.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for taking the time to provide this feedback; much appreciated.

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Review from Jo O (Wife of Resident) published on 23 June 2020 Submitted via Website
Overall Experience
My husband was made to feel safe and well cared for, following a stay in hospital which had made it impossible for me to care for him at home. Throughout his stay, the care and reassurance he has been offered during the lockdown and the cheerful commitment of staff to the residents have helped so much in making our enforced separation during lockdown bearable for both of us and the whole family. Access to the lovely garden and help with IT support to keep him connected with friends and family have been much appreciated. He is still not too keen on scrabble but the staff have done their utmost to keep residents entertained without the usual support network of outside help.

We both look forward to seeing more of one another and an opportunity for me to get to know the staff now that visiting is allowed again.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

We really appreciate feedback from residents, friends and relatives. It allows us to continue to improve our care and services to residents. Thank you!

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Review from Joe A (Son of Resident) published on 23 June 2020 Submitted via Website
Overall Experience
The management of Lynde House is first-class. The manager of the care home is a special manager. It's important to recognise the difference that individuals make and the senior staff at Lynde make a huge difference. I am sure that the company has very well designed procedures, systems and staff grades in place - it always relies upon individuals to operate these in an efficient, and a human way. Barchester are lucky to have this home's manager and her team then.

The home has been safe, happy and caring during an extraordinarily testing period and I have been happy to have my mum in there. Lynde House provides the care you hope your mum would get. I am sure that the morale of staff and treatment of staff must play a pivotal role in all this.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for taking the time to give us this feedback.; much appreciated by us all.

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Review from Wayne H (Son of Resident) published on 23 June 2020 Submitted via Website
Overall Experience

My dad was sent to Barchester Lynde House by the NHS as he was in hospital at the time of the COVID-19 pandemic. During his time in the nursing home he has been so well looked after and will be sad to see him leave as I've not worried one bit as I know that he has been looked after so well. My dad has been bed-bound and not been out of bed for 9months till he went to this home, I could go on and on and praise this home. From our family we thank you!

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for your feedback, most appreciated by us all.

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Review from Carol H (Daughter of Resident) published on 22 June 2020 Submitted via Website
Overall Experience

My mother has been at Lynde House for over 18 months now. During that time she has deteriorated considerably. I have been impressed with the way her needs have been met as this has been happening. The management team at Lynde is impressive. They have worked together so well during this very difficult and demanding time. They have created a very strong team of people in every sector from the senior nurses, nurses, carers, hospitality, activity staff, kitchen staff and cleaners. The atmosphere has always been upbeat and positive in the past and I’m sure that has continued over the last few months. The residents are treated with dignity and respect and, in the case of my mother, with affection too. I’ve also been impressed with the way I’ve been treated. All my worries and concerns were listened to and taken seriously. When I needed help and support it was there for me. I’d have no hesitation in recommending Lynde House to anyone.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for completing this feedback; it is much appreciated by us all at Lynde House.

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Review from Sheila L (Daughter of Resident) published on 22 June 2020 Submitted via Website
Overall Experience

I live in Scotland so am unable to visit my mother, who has lived in Lynde House for three years, as frequently as I would like, and obviously during Lockdown not at all. It is therefore extremely important that I have confidence in the care my mother receives, and I have never had any concerns about this, particularly as she has become more frail and needs help with all her daily care. During lockdown the staff have worked really hard to facilitate contact via Skype and to keep me informed of my mother's health. In 'normal' times I have been happy with the level of care my mother has received, including the excellent food, the large number of different activities, the pleasant environment and the commitment of the staff group. Sometimes in the past it has been difficult to maintain communication with the home, but this has definitely improved recently.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you very much for taking the time to provide this feedback; it will be shared with the team.

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Review from J F (Respite Resident) published on 22 June 2020 Submitted via Postal Card
Overall Experience

I cannot fault anything. Everybody "all staff" has been more than helpful. Nothing has been too much trouble. Must not forget paper person and cleaners. Re respite care. I was brought here from the hospital on April 5rth to recover from a broken ankle.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home
Thank you so much for taking the time to review our home; very much appreciated at this time.

Please keep safe and well.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 December 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (60) & Events (3)

News
  • 29 Jul 2026

    This month of July, we were delighted to welcome a fantastic group of students to Lynde House Care Home for their work experience placement. Throughout the week, they had the...

  • 23 Jul 2026

    What a wonderful day we had enjoying our garden picnic with our amazing residents, families, and staff! With the sun shining, a gentle summer breeze, delicious picnic treats, and refreshing...

  • 22 Jul 2026

    Our residents from Lynde House Care Home had the pleasure of attending GoodGym Richmond’s 10th Anniversary Celebration this week. GoodGym regularly visit us to volunteer and spend valuable time with...

Upcoming Events

Awards / Recognitions (77)

Meet the Team (28)

Alison McIntosh
Alison McIntoshJob Title:Senior General ManagerJoined: 2011

As the Registered Manager, I am responsible for the overall running of Lynde House and assisted in this by a great team of staff.

Although from Scotland, I have lived in Richmond for over 30 years. My career has been in two stages; hospital management where I spent almost 26 years working in acute hospitals including Kingston and the West Middlesex Hospitals and Care Home Management at Lynde House where I have been since 2011.

I have had a long interest and involvement in organising and providing services to older people and I have been fortunate enough to put my experience to good use at Lynde House where we continue to strive for improvement in everything we offer and provide for our residents. We consistently achieve great feedback from residents and relatives on the care and services offered, a significant aspect to this being our low staff turnover and the lovely environment both inside the home itself and the grounds in which it is situated.

Smita Patelia
Smita PateliaJob Title:Deputy managerJoined: 2014

Hello, my name is Smita and I am the Deputy Manager at Lynde House. I started my career at Lynde as a Registered Nurse back in 2014, I was promoted to Unit Manager and finally Deputy Manager. My role is to ensure that our residents receive the highest standard of care while taking a person-centred approach. I offer support and guidance to all Nurses and carers and work closely with external healthcare professionals. I am also the dementia Champion here at Lynde, I have a great passion for the welfare of the resident's mental health and have been the force behind the success of Namaste Therapy here at Lynde.”

Smita was awarded Nurse of the Y held in March 2024ear for the South of England at the Great British Care Awards

Ridel Francisco
Ridel FranciscoJob Title:Unit ManagerJoined: 2005

Ridel is a qualified nurse and has been a dedicated member of the Lynde House team since 2005. He was named as the Divisional Nurse of the Year in the 2018 Barchester Care Awards, National Nurse of the Year at the Great British Care Awards and recently the Dementia Nurse Award 2025.

Ridel is known to exercise his vocal cords with a bit of singing, much to the delight of the residents and staff.

Emma Li
Emma LiJob Title:Unit ManagerJoined: 2009

Emma is a qualified Nurse/Unit manager here and has worked at Lynde House for 14 years. Emma was Barchester Nurse of the Year in 2016 and for good reason, as she is kind, compassionate and caring to say the least!

Ken Balawon
Ken BalawonJob Title:Night Unit managerJoined: 2013

Ken is our night manager so he is not seen too often during the working day. He is also our Learning and Development lead for our home.

Gitana Norvieseine
Gitana NorvieseineJob Title:Life Enrichment CoordinatorJoined: 2010
I have worked at Lynde House since 2010, when I started as a care assistant. In 2011, I was given the opportunity to lead the social activities programme in our home. Within my first year, I was honoured with being shortlisted at the National Barchester Awards in the category of Activities Coordinator of the Year and also won with my team of residents and local school pupils the "Barchester In Bloom best Flower display*.

Today I have a small team who work to ensure our social engagement programmes meet the desires and wishes of residents. I also coordinate the recruitment of volunteers to the home.

I successfully completed my Napa (National Association of Providers of Activities) qualification to level 3. Gitana and her team are excellent at planning and introducing new hobbies, activities and events for our residents to enjoy on a daily basis.

Cristo Mascarenhas
Cristo MascarenhasJob Title:Head of MaintenanceJoined: 2019

Cristo takes great pride in maintaining our beautiful home and ensuring it is the most comfortable environment for our residents. No job is too big or too small!

Karen Booker
Karen BookerJob Title:Head of Housekeeping and Laundry ServicesJoined: 2021

Karen was recently appointed to her new position, having previously worked as a general assistant in the home for almost 2 years.

Karen cares passionately about making sure residents' belongings and the environment in which they live are always respected and maintained to the highest Barchester standards.

Kingsley Rockson
Kingsley RocksonJob Title:Head ChefJoined: 2024

We’re pleased to introduce our Head Chef, who joined us on 7th October 2024. Since then, they have made a remarkable impact on our dining experience. The food quality has been consistently excellent, with beautifully presented meals that not only look appealing but taste fantastic.

Karen Brooker
Karen BrookerJob Title:Head of HousekeepingJoined: 2022

Karen Brooker began her journey with us in 2022 as a General Assistant. Through her dedication, strong work ethic, and commitment to high standards, she earned a promotion to Head of Housekeeping on 1st January 2024. She strives to maintain a clean, welcoming, and well-organised environment for both residents and staff. In addition to managing the housekeeping team, she actively supports the hospitality team, ensuring smooth coordination between departments and a high standard of service throughout the home.

Premalatha Puvanenthiran
Premalatha PuvanenthiranJob Title:Unit ManagerJoined: 2011

Prem has worked at Lynde for many years and will become a familiar face to all residents and relatives, especially on the first-floor unit.

Any request is never too much for Prem as she is always there to help. Her care and dedication towards our residents don't go unnoticed by staff, residents and relatives.

Prem is the London Region Nurse of the Year 2024, awarded in March at The Great British Care Awards.

Albert Mazosiwe
Albert MazosiweJob Title:Registered NurseJoined: 2014

Albert is an experienced registered nurse and has been part of the Lynde House team for many years. He ensures that the health and well-being of our residents are being met to the standard they deserve.

Simran Sian
Simran SianJob Title:Registered NurseJoined: 2018

Simran joined us as a newly qualified nurse in 2018 and has developed her skill and expertise over the past 4 years.

Glenda Escobedo
Glenda EscobedoJob Title:Registered NurseJoined: 2021

Glenda returned to Lynde House in 2021 having previously worked as a care assistant for several years.

Marie Rose Back
Marie Rose BackJob Title:Home AdministratorJoined: 2016

Marie has been a valued member of the Lynde House team since 2016, starting her journey as a Care Assistant. Her dedication and warm personality quickly stood out, leading her to take on the role of Admin Assistant, where she became the friendly and familiar face welcoming everyone at the front desk.

In January 2025, Marie stepped into the role of Home Administrator. With her deep understanding of the home, strong organisational skills, and compassionate approach, she continues to be a vital part of our team, ensuring everything runs smoothly while always making residents, families, and staff feel supported and welcome.

Debora Fachinello Da Silva
Debora Fachinello Da SilvaJob Title:Admin AssistantJoined: 2025

She joined Lynde House on 6th January 2025 and has quickly become a valued member of our administrative team. With a professional and friendly approach, she provides essential support to the day-to-day operations of the home.

From assisting visitors and families to helping staff stay organised and efficient, she brings a calm and capable presence to the front office. Always ready to lend a hand and go the extra mile, she contributes greatly to the warm and welcoming atmosphere at Lynde House.

Kristian Ann Rodriguez
Kristian Ann RodriguezJob Title:Admin AssistantJoined: 2022

Joining the Lynde House team on 17th January 2022, Kristian has become an integral part of our administrative team. With a keen eye for detail and a warm, approachable manner, she plays a key role in ensuring the smooth day-to-day running of the home.

Whether it's supporting the team behind the scenes, assisting residents and families, or keeping our records and communications well-organised,

George Quarshi
George QuarshiJob Title:Admin assistantJoined: 2007

George has worked at Lynde for over 20 years. For most of this time, he was our Head of Maintenance, but retired from this position in 2020. No sooner required but he was back helping us during the Pandemic with visiting supervision, etc.

Recently, George became one of the admin team working. In addition, He continues to assist in activities and his Thursday "Cuppa with George" remains a firm favourite with residents. George was recognised in the 2020 Great British Care Awards, reaching the finals of the South Division for support worker of the year.

Nikasha Rebelo
Nikasha RebeloJob Title:Activities AssistantJoined: 2021

Nikasha works alongside Gitana our activities coordinator to provide the residents with fulfilling and enjoyable day-to-day activities. They work together to provide great live events and entertainment for both the residents and relatives to enjoy all through out the year.

Aprily Fernandez
Aprily FernandezJob Title:Senior Care AssistantJoined: 2016

Aprily has worked at Lynde House for a number of years and in 2020 took on additional responsibilities as a Senior Care assistant in the home.

Simonese Joseph
Simonese JosephJob Title:Senior Care AssistantJoined: 2004

Simonese is a valued member of the Lynde House family. She has provided excellent person-centred care to our residents over the past 18 years. If you can't see her, you'll hear her singing down the corridors, filling the home with joy!

Donna Taylor
Donna TaylorJob Title:Senior Care AssistantJoined: 2004

Donna is a dedicated member of the Lynde House family and has been part of team for 18 years. She continues to bring smiles and laughter to all those she sees on a daily basis.

Simranjeet Singh
Simranjeet SinghJob Title:Healthcare AssistantJoined: 2021

Simranjeet is a reliable member of the care team who is dedicated to providing a high standard of quality care to our residents. He has shown no task is too much to ask and is here to help in anyway he can to ensure the residents have the best day to day experience here at Lynde House.

Malcolm Colaco
Malcolm ColacoJob Title:Kitchen AssistantJoined: 2019

Malcom has worked with us since 2019 and is a key part of the team in the kitchen. A friendly face and always here to help where he can!

Tavaughn Deacon
Tavaughn DeaconJob Title:Kitchen assistantJoined: 2019

Tavaughn or T as he is known to us joined Lynde House in 2019. It's a bit of a family affair for T whose mum is also a long-serving member of staff in the home.

Elzbieta Nycz
Elzbieta NyczJob Title:Hospitality AssistantJoined: 2004

Ella is a dedicated staff member and has been part of the Lynde House team for many years. Her role is to provide an enjoyable dinning experience in our restaurant, as well as providing tea, coffee and baked treats on the trolly service morning and afternoon.

Urmila Gurung
Urmila GurungJob Title:Hospitality Assistant/Kitchen AssistantJoined: 2023

Urmila is a valued member of the Kitchen and Hospitality team. Her role is to provide an enjoyable dining experience in our restaurant, as well ensuring the Kitchen runs smoothly for our resident's meals and refreshments.

Andre Da Costa
Andre Da CostaJob Title:Laundry and Housekeeping AssistantJoined: 2019

Andre has worked at Lynde for many years not only providing a high standard of housekeeping throughout the home but also ensuring residents' clothes are clean and tidy.

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