Manor Court Care Home

Britten Drive, North Road, Southall UB1 2SH
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9.3 58 Reviews
  • Manor Court Care Home, Southall
A purpose-built residential care home, Manor Court offers a range of tailored care options for short or long term needs. Care is provided to people living with dementia, Parkinson’s and Huntington's disease and also to the young physically disabled. Palliative care is also available.

The home consists of four separate houses each offering comfortable accommodation with a relaxed and friendly atmosphere. Landscaped gardens complete with furnished patio areas, raised flower beds and two sensory gardens provide an ideal setting to relax or socialise. The home also offers a double room, ideal for couples.

Manor Court recognises the importance of healthy and nutritious food. The in-house chef has created a range of seasonal menus to ensure residents receive a balanced diet. A hot and cold option is always made available so that all tastes are catered for.

Residents are encouraged to take part in daily activities such as film nights, exercise sessions and coffee mornings to socialise and get to know staff and other residents.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Manor Court Care Home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 111 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Abi Ajiboye (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (111)

Parking

  • On-site parking available.

Manor Court Care Home Reviews (58)

9.3

Manor Court Care Home has a Review Score of 9.3 (9.325) out of 10, based on 24 reviews in the last 2 years.
Over all time Manor Court Care Home has 58 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Manor Court Care Home
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Total of 58, showing 41-58
Review from M W (Daughter of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a pleasant nursing home and the family is happy our mother is there. It wasn't our first choice but the staff are kind and helpful and treat my mother well.
Reply from Amanda Barnes, Customer Service Adviser at Manor Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.

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Review from Aubreen S (Sister of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother has been in Manor Court for over 10 years, he had a very severe stroke he cannot speak, very badly paralysed and completely bedridden. I just want to thank the very good staff nurse for being so patient with him, the care she gives is excellent.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Manor Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you are satisfied with the quality of our care.

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Review from Valerie D (Daughter of Resident) published on 10 November 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall very happy with the care given to my mother.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Manor Court Care Home

We are happy to hear you can feel at ease with your mother in our care.

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Review from Sajeel N (Son of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have a suggestion: please will you consider providing ice cubes in an ice bucket to the patients that want it. Ice cools the stomach when taken with drinks e.g. orange juice, and stops reflux in many cases. Very useful during the long hot summer days. You need only provide say 10 cubes per patient
at midday. It would make a big difference. There are silicone trays for making ice which are very convenient nowadays.
Reply from Greta Narbutaityte, Customer Adviser at Manor Court Care Home

Thank you for your feedback. We will discuss your feedback with the home manager to help us continually improve our service.

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Review from P P (Sister of Resident) published on 8 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very welcoming and the staff is caring. My sister appears to be well looked after. Therefore I am happy regarding her welfare.
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Review from S H (Son of Resident) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When I have visited, everything seems clean and tidy. My mother says she has to wait too long to be taken to the toilet. She says she usually likes the food. She likes to be taken to the garden when warm enough. I do get informed if she has a problem.
Reply from Greta Narbutaityte, Customer Adviser at Manor Court Care Home

Our residents' health and well being is an absolute priority. We will discuss your feedback with the home’s manager to help us continually improve our service.

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Review from P M (Friend of Resident) published on 29 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend is now sadly very diminished mentally, physically frail and requires a lot of care. She is always clean and well looked after and encouraged to eat/drink. Staff have always been unfailingly kind and courteous to her. They always keep me fully informed about her condition/any changes.
Reply from Greta Narbutaityte, Customer Adviser at Manor Court Care Home

Thank you for the kind words. It's always lovely to get such nice feedback from friends and family of our residents.

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Review from Ulick T (Son of Resident) published on 21 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Throughout my mum's stay at Manor Court over the last 4 years, she has been so well cared for. As her Parkinson's has progressed they have adapted the care. The staff are friendly and never fail to inform me about any changes. Thanks.
Reply from Greta Narbutaityte, Customer Adviser at Manor Court Care Home

We really appreciate the lovely comments, thank you.

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Review from M S (Daughter of Resident) published on 21 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has only been in Manor Court for six weeks. She was unwell two weeks ago, so spent almost a week in the hospital. She is back at Manor Court now. We have only been able to visit Mum once due to Covid, but the staff have been amazing. They are always ready to speak, and it must be very stressful
for them at this time. Everyone is friendly and keeps us regularly updated. Her room is good, and they have adapted her bed as she has a habit of getting up numerous times in the night due to her dementia.
Reply from Greta Narbutaityte, Customer Adviser at Manor Court Care Home

We are glad to help you and your family through such a difficult time. Please let us know if there is anything else we can do for you or your family.

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Review from L B (Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I've been here four years and get very upset about my fees as I know other residents are paying a lot less. The staff are very kind but very busy. There is almost no conversation or help with sorting out shopping etc and it makes me very sad. The food is nice but very limited and there is so much that
we don't get.
Reply from Greta Narbutaityte, Customer Adviser at Manor Court Care Home

Thank you for taking the time to leave your review. Our resident’s health and well being is an absolute priority, so we are very concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?

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Review from Z B (Husband of Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I am quite satisfied as my wife has been at this home since 31st May 2018, she has been well cared for.
Reply from Greta Narbutaityte, Customer Adviser at Manor Court Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your wife in our care.

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Review from Sumita (Respite Resident) published on 23 July 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
I first came for respite in Feb 2018 at Manor Court in Sycamore House. The staff are very nice but they work too hard they don't get a break, they get a break but they have to eat quickly and that's not good.
They need more carers because for people like me to sit with us and to sit with us if we need
to be fed in between our meal times.
If it was me I would award the carers and nurses.
I can't get involved with activities because of my eyes. That's why I need one to one. They should have a coffee morning. But sometimes I enjoy when there are not many movements, then I love to join in.
Reply from Gabriella Mills, Customer Adviser at Manor Court Care Home

Thank you for your review of Manor Court care home. We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience at one of our homes. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further? The Bupa Customer Care Team.

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Review from Emma J (Granddaughter of Resident) published on 24 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Warm and welcoming home, the staff are very supportive and friendly, nothing is too much trouble, a real home from home.
Reply from Gabriella Mills, Customer Advisor at Manor Court Care Home

Thank you for your review. We are pleased to hear that you felt welcome and appreciate your positive comments on our staff. We are glad you had a positive experience and will share your feedback with the home's manager. The Bupa Customer Care Team.

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Review from David B (Son of Resident) published on 12 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 95-year-old mother has been in the care of the staff of Larch House these last two years and my family and I are entirely satisfied with their treatment of her. We have, therefore great peace of mind that she is in good hands and this relieves us of any worries or concerns for her wellbeing. We are
kept informed of her health in general and of reports when applicable of consultations with the visiting GP. In conclusion, I would say that whilst the standards remain as they've been over the two years, I have no wish for her to be elsewhere given current her condition.
Reply from Jayne Duck, Customer Services Administrator at Manor Court Care Home

Thank you for your review. I'm so glad to hear that you and your family have peace of mind knowing that your Mum is being cared for and that you are kept up to date with everything regarding your Mum's care.

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Review from J M (Nephew of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle is looked after very well. My only problem is his clothes, shoes and slippers go missing and I have to keep buying to replace them. That is my only problem.
Reply from Simone Berkeley, Customer Service Advisors at Manor Court Care Home

Thank you for your review, we appreciate your feedback. Your comments are extremely important to us. We will discuss your feedback with the home’s manager to help them continually improve their service and support with minimising the missing belongings.


The Bupa Customer Care Team.

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Review from Mark C (Son of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff, my mum seems well cared for and happy. Her room is kept clean and she eats well.
Reply from Simone Berkeley, Customer Service Advisor at Manor Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from R F (Daughter of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, friendly staff.
Reply from Simone Berkeley, Customer Service Advisor at Manor Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from Dee J (Niece of Resident) published on 3 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff! They were caring and built a great relationship with my aunt. Especially the Managers who really made my aunt feel at home. My aunt has now left but always remembers the people in the care home that looked after her. She even wept a few tears when leaving. Would highly recommend.
Reply from Jayne Duck, Customer services administrator at Manor Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Current Review Score: 9.3 (9.325)

Overview of Review Score

The Review Score of 9.3 (9.325) out of 10 for Manor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.325 for Manor Court Care Home is calculated as follows: ( (157 Excellents x 5) + (63 Goods x 4) + (31 Satisfactorys x 3) + (2 Poors x 2) + (12 Very Poors x 1) ) ÷ 265 Ratings = 4.325
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 111 registered maximum number of service users is 22.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Sep 2025

Manor Court, a purpose-built home ideal for residents who are 18 and over with a range of needs. That includes those living with a physical disability or dementia, as well as anyone in need of nursing care.

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Awards / Recognitions (7)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Court Care Home to verify any information. View our terms and conditions. Manor Court Care Home has an Enhanced Service - more info.