Manor Court Care Home

Britten Drive, North Road, Southall UB1 2SH
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9.3 58 Reviews
  • Manor Court Care Home, Southall
A purpose-built residential care home, Manor Court offers a range of tailored care options for short or long term needs. Care is provided to people living with dementia, Parkinson’s and Huntington's disease and also to the young physically disabled. Palliative care is also available.

The home consists of four separate houses each offering comfortable accommodation with a relaxed and friendly atmosphere. Landscaped gardens complete with furnished patio areas, raised flower beds and two sensory gardens provide an ideal setting to relax or socialise. The home also offers a double room, ideal for couples.

Manor Court recognises the importance of healthy and nutritious food. The in-house chef has created a range of seasonal menus to ensure residents receive a balanced diet. A hot and cold option is always made available so that all tastes are catered for.

Residents are encouraged to take part in daily activities such as film nights, exercise sessions and coffee mornings to socialise and get to know staff and other residents.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Manor Court Care Home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 111 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Abi Ajiboye (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (111)

Parking

  • On-site parking available.

Manor Court Care Home Reviews (58)

9.3

Manor Court Care Home has a Review Score of 9.3 (9.325) out of 10, based on 24 reviews in the last 2 years.
Over all time Manor Court Care Home has 58 reviews.

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Reviewer Connection to Manor Court Care Home
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Total of 58, showing 1-20
Review from P P (Sister of Resident) published on 5 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My brother was placed in the care of staff at Manor Court and despite a diagnosis of parkinson was treated appallingly, often left alone to falls and injury and on one occasion found alone in the car park wondering! the facilities and food are extremely basic as was his single room with no shower or
toilet facility, not the pictures shown on web site my brother often put to bed unwashed or undressed personal effects were stolen by the staff entrusted with my brothers welfare a gold holy bracelet that can never be replaced a gift from our late parents was personally removed and replaced with a metal one as well as his mobile being stolen from his room - after suffering several falls resulting in injury lack of care and my brother telling me that a male carer had slapped him it was necessary to remove my brother from any further harm it also took two months to refund money held in account despite giving over details on the day my brother was removed do not leave your loved ones here !!!
Reply from Julie Walsh, Customer Care Adviser at Manor Court Care Home

Thank you for taking the time to leave your review. The health and welfare of our residents is a priority, and we have investigated all the points you have raised. If you would like to discuss them further, please contact our Risk and Governance team on 0113 360 4806.

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Review from Adam L (Next of Kin) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always friendly
Nothing is never too much trouble for staff
Excellent engagement staff>resident>family members
Excellent meals - food looks delicious!!!
RGN's always happy to update with clinical queries
Staff always seem happy and evident is how much they enjoy their jobs!
As I live>2hr
drive awat, knowing the resident is in safe hands is a blessing.
Keep up the good work and thank you!!!
Reply from Lisa Henderson, Customer Care Advisor at Manor Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your loved one in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Marion F (Next of Kin) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found the staff to be extremely helpful, polite & caring. They were very informative, nothing was too much trouble. Everyone made us feel most welcome & did everything possible to make our visit a comfortable experience. We found the patient care to be extremely good & they were treated with
care & dignity.
Reply from David Mclean, Customer Service Adviser at Manor Court Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family and friends feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make loved ones stay as comfortable as possible.

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Review from Mandeep S (Son of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I will always be indebted to Manor Court for the care and compensation they showed my mother. My mother received palliative care at Manor Court last year. The care she received made the last months of her life comfortable and dignified.
Thank you Manor Court for looking after my mother. Your staff
are wonderful!
Reply from David Mclean, Customer Service Adviser at Manor Court Care Home

Thank you for taking the time to leave your review. We are sorry for you loss and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully you will go away from this feeling like your mother received the best possible care.

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Review from B B (Daughter-in-law of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here to see my mum everyday. She gave me the feedback, what she has ate for lunch and it was very tasty she likes the food and very happy and satisfied.
She has been looked after very well and pleased with her personal hygiene, changing her clothes, combed hair and changed her bedsheets
etc. She can communicate with the carer and tell them if she needs something. Overall she is happy here.
Reply from Fran Donno, Customer Service Adviser at Manor Court Care Home

Thank you for your kind words. It is wonderful to hear that your Mum is happy and content at Manor Court Care Home. We are pleased to hear that your Mum is enjoying the delicious meals provided and that she is able to communicate with our staff. We hope to continue providing your loved one with the best possible care.

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Review from J H (Friend of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home organised a bus trip to see the Christmas lights in London. Two buses took about 16 residents on a rather wet and windy Friday evening on a route that took in the popular streets in the city. Due to traffic, it was slow going but this meant more time to appreciate all the fantastic lights.
When we returned everyone was pretty tired but had enjoyed a great experience.
Reply from Fran Donno, Customer Service Adviser at Manor Court Care Home

We appreciate you taking the time to leave us your lovely review. We are so pleased to hear that you and our residents had a fantastic time seeing the Christmas Lights. We hope that you can feel at ease with your Friend in our care. Please let us know if there is anything we can do to make your Friend's stay as comfortable as possible.

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Review from R S (Brother of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care facility, the staff are kind and caring. The home is very clean and well-run. My brother is so happy here. Thank you so much Manor Court.
Reply from David Mclean, Customer Service Adviser at Manor Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your brother in our care. Please let us know if there is anything we can do to make their stay as comfortable as possible.

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Review from Margaret S (Friend of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We went to visit our friend as we do on her birthday each year. Our friend knew we were coming and was ready for us. One member of staff was particularly helpful and kept coming to see if we had everything we needed. We had experienced this from other staff on other visits. The only difficulty was getting
into the unit on a Sunday.
Reply from Rosie Smith, Customer Advisor at Manor Court Care Home

Hello and thank you for taking the time to write the staff at Manor Court Care Home a review. We are thrilled you were able to celebrate your friend's birthday with her and we wish her many happy returns. We will bear your comments in mind moving forward. Thank you again and best wishes.

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Review from Vinod M (Son of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we were more than happy with all the care and attention that was provided for our late father whilst he was in care at the Manor Court Care Home for over 6 months.
All the staff in the Willows Suite were very attentive, professional and friendly at all times. We can't fault them at all.
They were always there when our dad or we needed them. They made us feel very welcome and any request was never a problem.
We want to express our thanks to all the staff at the home.
These staff are all angels and should be rewarded for all their hard work, professionalism and dedication.
Take care and God bless.
Reply from Maria Ricketts, Customer Care Adviser at Manor Court Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Professionalism" and "Dedication" being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from B C (Aunt of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nephew is a resident at Manor Court Care home. I am very happy with the care my nephew is getting from the staff and the cleanliness of the home. He is doing very well with physio. Thank you.
Reply from Fran Donno, Customer Service Adviser at Manor Court Care Home

Thank you for your lovely review. We are pleased to hear that you are impressed with the high levels of care your nephew receives and that you can feel at ease knowing that he is safe and happy. Please let us know if there is anything we can do to make your Nephew's stay as comfortable as possible.

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Review from Marisa B (Daughter of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, our experience of Manor Court has been wonderful. They have supported and cared for Dad so well. They have also supported us as a family, at some really tough and emotional times especially when Mum was rushed into hospital and Dad was so very upset. We do not have anything but very kind
words to say about all the staff, always.
Reply from Grace Langfield, Customer Service Adviser at Manor Court Care Home

Thank you for taking the time to leave your review. We are glad to have helped you and your family through such difficult times. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.

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Review from K M (Son of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent and very caring. They take excellent care of my mum and even my father who visits every day!
Reply from Fran Donno, Customer Service Adviser at Manor Court Care Home

Thank you for your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are happy to hear that your mum and father feel like a part of our Manor Court family. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review from S R (Sister of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff treat him very well, his needs have been met. Staff are attentive at all times. They communicate well when I call him from home.
Reply from Fran Donno, Customer Service Adviser at Manor Court Care Home

Thank you for your kind words. We are pleased to hear that your loved one's needs are being met and that you have good communication with Manor Court Care Home. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from S S (Son of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are happy with the staff and the management. My dad is happy. he feels secure here so we are happy here. All facilities, food is good, like home, washing the clothes are good. Everyone is excellent, they listen to us and help us. Thanks to everyone.
Reply from Grace Langfield, Customer Service Adviser at Manor Court Care Home

We appreciate you taking the time to leave us your comments. We are so pleased that your Dad and family feel so well cared for, looked after, and listened to. Please let us know if there is anything else we can do to make Dad's stay as comfortable as possible.

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Review from K S (Next of Kin) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I don't have any concerns which could cause me to worry.
The resident has dementia and my worry is always that she cannot express her wishes but I haven't had a reason to worry as she is well looked after.
Reply from Grace Langfield, Customer Service Adviser at Manor Court Care Home

Thank you for your feedback. We are pleased to hear you can feel at ease with your loved one in our care. Thank you for choosing Manor Court care home.

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Review from A L (Brother of Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister is happy.
Reply from Fran Donno, Customer Service Adviser at Manor Court Care Home

Thank you for your lovely review. We are pleased to hear that your Sister is happy and content and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your Sister's stay as comfortable as possible.

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Review from T S (Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The activity coordinator was making all the people happy and getting in the party mood.
Reply from Fran Donno, Customer Service Adviser at Manor Court Care Home

We appreciate you taking the time to leave us your comments. We are pleased to hear that you were impressed with the activities at Manor Court Care Home. Thank you for choosing Manor Court for your stay.

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Review from F D (Niece of Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle has been a resident in Manor Court Care Home for more than 9 months, Staff have been very helpful and caring towards the patient. I would like to say a special thanks to three staff members in particular and the staff member at the reception.
Definitely, there is still room for improvement
which hopefully will happen in the near future.
Reply from Grace Langfield, Customer Service Adviser at Manor Court Care Home

Thank you for your feedback. We are pleased to hear the care your Uncle has made some good connections with our staff and receiving high-quality care. We will pass your comments onto the home manager to help continually improve their services, however, if there is anything else we can do to make your uncle's stay as comfortable as possible, please do let us know.

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Review from M K (Wife of Resident) published on 25 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bupa Manor Court Care Home - the staff are all very hard workers, smile on face, they face everyday tasks and they all play rolls individually and as a team.
Reply from Grace Langfield, Customer Service Adviser at Manor Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well in our home. Thank you for choosing Manor Court.

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Review from H M (Husband of Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, everything is satisfactory.
Reply from Grace Langfield, Customer Service Adviser at Manor Court Care Home

Thank you for your feedback. We hope to continue providing your loved one with the best possible care. Please let us know if there is anything else we can do to make Manor Court as comfortable as possible.

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Current Review Score: 9.3 (9.325)

Overview of Review Score

The Review Score of 9.3 (9.325) out of 10 for Manor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.325 for Manor Court Care Home is calculated as follows: ( (157 Excellents x 5) + (63 Goods x 4) + (31 Satisfactorys x 3) + (2 Poors x 2) + (12 Very Poors x 1) ) ÷ 265 Ratings = 4.325
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 111 registered maximum number of service users is 22.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Sep 2025

Manor Court, a purpose-built home ideal for residents who are 18 and over with a range of needs. That includes those living with a physical disability or dementia, as well as anyone in need of nursing care.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Manor Court Care Home

What types of Care is Manor Court Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Manor Court Care Home have?

There are 111 Single Rooms.

What are the Facilities & Services at Manor Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Manor Court Care Home to the centre of Southall?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Court Care Home to verify any information. View our terms and conditions. Manor Court Care Home has an Enhanced Service - more info.