A purpose built residential care home, Manor Court offers a range of tailored care options for short or long term needs. Care is provided to people living with dementia, Parkinson’s and Huntington's disease and also to the young physically disabled. Palliative care is also available.
The home consists of four separate houses each offering comfortable accommodation with a relaxed and friendly atmosphere. Landscaped gardens complete with furnished patio areas, raised flower beds and two sensory gardens provide an ideal setting to relax or socialise.
Manor Court recognises the importance of healthy and nutritious food. The in-house chef has created a range of seasonal menus to ensure residents receive a balanced diet. A hot and cold option is always made available so that all tastes are catered for.
Residents are encouraged to take part in daily activities such as film nights, exercise sessions and coffee mornings to socialise and get to know staff and other residents.
Group: Bupa Care Homes
Person in charge: Rita Aujla (General Manager)
Local Authority / Social Services: London Borough of Ealing Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 111 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Head/Brain Injury • Parkinson's Disease • Stroke
Admission Information: Ages 50+.
Single Rooms: 111
Rooms with ensuite WC: 111
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Manor Court Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.8 (maximum of 10) for Manor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Manor Court Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.451 for Manor Court Care Home is calculated as follows: ( (37 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 71 Ratings = 4.451
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.34 Points relating to the number of positive Reviews for Manor Court Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 22.2 positive Reviews (111 registered maximum number of service users ÷ 5). 2 Reviews ÷ 22.2 Target = 0.090
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Manor Court Care Home has a Review Score of 7.8 (7.791) from 6 Reviews
Review submitted from a Website Submission by Emma J (Granddaughter of Resident) on Thursday 24 May 2018. Relates to April 2018.
Warm and welcoming home, the staff are very supportive and friendly, nothing is too much trouble, a real home from home.
How likely would you be to recommend Manor Court Care Home? Extremely Likely
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Gabriella Mills, Customer Advisor at Manor Court Care Home responded to this review on 24 May 2018:
Thank you for your review. We are pleased to hear that you felt welcome and appreciate your positive comments on our staff. We are glad you had a positive experience and will share your feedback with the home's manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by David B (Son of Resident) on Wednesday 7 June 2017. Relates to May 2017.
My 95-year-old mother has been in the care of the staff of Larch House these last two years and my family and I are entirely satisfied with their treatment of her. We have, therefore great peace of mind that she is in good hands and this relieves us of any worries or concerns for her wellbeing. We are kept informed of her health in general and of reports when applicable of consultations with the visiting GP. In conclusion, I would say that whilst the standards remain as they've been over the two years, I have no wish for her to be elsewhere given current her condition.
How likely would you be to recommend Manor Court Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Manor Court Care Home responded to this review on 12 Jun 2017:
Thank you for your review. I'm so glad to hear that you and your family have peace of mind knowing that your Mum is being cared for and that you are kept up to date with everything regarding your Mum's care.
Review submitted from a Postal Card by R F (Daughter of Resident) on Wednesday 17 May 2017. Relates to May 2017.
Wonderful, friendly staff.
How likely would you be to recommend Manor Court Care Home? Extremely Likely
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Simone Berkeley, Customer Service Advisor at Manor Court Care Home responded to this review on 18 May 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
Review submitted from a Postal Card by J M (Nephew of Resident) on Monday 15 May 2017. Relates to May 2017.
My uncle is looked after very well. My only problem is his clothes, shoes and slippers go missing and I have to keep buying to replace them. That is my only problem.
How likely would you be to recommend Manor Court Care Home? Extremely Likely
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Simone Berkeley, Customer Service Advisors at Manor Court Care Home responded to this review on 18 May 2017:
Thank you for your review, we appreciate your feedback. Your comments are extremely important to us. We will discuss your feedback with the home’s manager to help them continually improve their service and support with minimising the missing belongings.
The Bupa Customer Care Team.
Review submitted from a Postal Card by Mark C (Son of Resident) on Monday 15 May 2017. Relates to May 2017.
Very friendly staff, my mum seems well cared for and happy. Her room is kept clean and she eats well.
How likely would you be to recommend Manor Court Care Home? Extremely Likely
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Simone Berkeley, Customer Service Advisor at Manor Court Care Home responded to this review on 18 May 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
Review submitted from a Website Submission by Dee J (Niece of Resident) on Wednesday 22 February 2017. Relates to January 2017.
Amazing staff! They were caring and built a great relationship with my aunt. Especially the Managers who really made my aunt feel at home. My aunt has now left but always remembers the people in the care home that looked after her. She even wept a few tears when leaving. Would highly recommend.
How likely would you be to recommend Manor Court Care Home? Extremely Likely
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
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Jayne Duck, Customer services administrator at Manor Court Care Home responded to this review on 03 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
April 2017
February 2016
Job Title: General Manager
Joined: 2010
Description:
Rita has been working with Bupa for over seven years in a number of roles within clinics and Bupa insurance, successfully managing the flagship clinic in the heart of London. She has over 16 years of people management and training experience and has a passion for creating, developing and leading great teams to success and making the environment a pleasant one where people love coming to work. With all this experience we are delighted to welcome her to Manor Court to lead the team here.
What are you enjoying most about working in care services?
I have really enjoyed getting to know the residents and the staff well and working with them to make Manor Court the best place to live and work.
What have been your first priorities in the role?
Firstly getting to know everyone in the home and also the ways of working and how these can be developed further. I have also begun to rebuild links with our exciting and diverse community to build awareness of the developments at the home.
There are currently no Care Home Idol entrants who have performed at Manor Court Care Home