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Mornington Hall Care Home

76 Whitta Road, Manor Park, London E12 5DA
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Mum cannot find a better home than Mornington Hall.B G(Daughter of Resident/Service User)
Mornington Hall Care Home, London
Mornington Hall Care Home, London
Mornington Hall Care Home, London

Mornington Hall Care Home provide residential, nursing, dementia and respite care for up to 120 adults over the age of 65.

The home offers a home-from-home environment, with a team of care professionals dedicated to making each resident feel comfortable and safe. The team strive to maintain residents' independence as much as possible and help them to make the most of each day, making sure they have choice over their...  

Care Provided by Mornington Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,500 - £1,800£1,500 - £1,800
Residential Dementia Care£1,500 - £1,800£1,500 - £1,800
Nursing Care£1,500 - £1,800£1,500 - £1,800
Nursing Dementia Care£1,500 - £1,800£1,500 - £1,800

A comprehensive assessment will be undertaken to establish the weekly cost, as this will be determined by each individual’s assessed needs.

Contact Mornington Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Narcisa Ciubotaru(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (120)
  • Single Rooms with ensuite Wet Room (12)

Mornington Hall Care Home Reviews (151)

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9.8

Mornington Hall Care Home has a Review Score of 9.8 (9.779) out of 10, based on 73 reviews in the last 2 years. Over all time Mornington Hall Care Home has 151 reviews.

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Showing 151 reviews matching selected criteria
Review from Derek C (Cousin of Resident) published on 25 April 2018 Submitted via Postal Card
Overall Experience

As on all visits to Mornington Hall, management, staff and all employees have shown care and support to the frail and retired! To my cousin as from January 2018. Thanking you all.

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Review from Margaret C (Daughter of Resident) published on 20 April 2018 Submitted via Postal Card
Overall Experience

I can't fault my mother' care. The one complaint I have is that since new people have taken over we have to wait for the door to be opened, with the other staff we were able to use the door code. I find we wait for a long time to be let in. This is very hard for my brother who is deaf because he doesn't hear the staff answer his ring.

Reply from Clare Sheehan, Careline Advisor at Mornington Hall Care Home

Thank you for your concern raised regarding the door entry code. All our units are key-coded to ensure the safety of our Residents. We are currently experiencing problems with the intercom system and our property services are looking into this and believe that this will be resolved soon. In the...  

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Review from Paul R (Friend of Resident) published on 9 April 2018 Submitted via Postal Card
Overall Experience

Very good visiting experience. Clean, comfortable sitting area. Friendly, helpful staff, engaged with residents and ourselves.

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Review from Maggi A (Daughter of Resident) published on 9 April 2018 Submitted via Postal Card
Overall Experience

I found Mum's care to be good and kind and some staff really went the extra mile for my mum in her last days.

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Review from P D (Son of Resident) published on 9 April 2018 Submitted via Postal Card
Overall Experience
1 - Food is not flavoursome and contrary to initial assurance, does not take into account individual preferences.
2 - Lack of sufficient activities, especially verbally stimulating.
3 - Occasionally bad odour.
4 - Difficulty in opening entrance door, even after it has been remotely unlocked from office.

5 - Care staff diligent, caring and compassionate.

Reply from Clare Sheehan, Care Advisor at Mornington Hall Care Home

Thank you for all comments which we take extremely seriously. Every effort will be made to improve on all aspects highlighted on the concern raised. We will use your comments to improve on services we provide, whilst ensuring that we provide Residents with good quality care in a safe environment

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Review from Lee G (Daughter of Resident) published on 31 January 2018 Submitted via Postal Card
Overall Experience

My father moved to the home is September 2017. All the staff I have met have been lovely to him (and me) and I think he is well taken care of. Nothing is perfect but the staff seem to do their very best and my family are very grateful.

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Review from David R (Brother of Resident) published on 18 May 2017 Submitted via Postal Card
Overall Experience

I am really pleased that my brother is in Mornington Hall. I have peace of mind that he is being so well looked after and cared for.

Reply from Simone Berkeley, Customer Service Adviosr at Mornington Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

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Review from P N (Husband of Resident) published on 29 December 2016 Submitted via Postal Card
Overall Experience

We need better systems in place. Sometimes tea, sometimes no teas. The food was given but left on the table. Sometimes the residents get mad with not having proper care as staff shortages.

Reply from Jayne Duck, Customer Servicies Administrator at Mornington Hall Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Janet E (Daughter of Resident) published on 19 December 2016 Submitted via Postal Card
Overall Experience

Overall the care is very good, there's a lot of time when residents are put into a chair and left to their own devices, more activities are required to keep them engaged as they will just sit and nap if left to it. My mum has certainly deteriorated since her admission. Don't think all options for menu choices are mentioned residents do not go up to the wall menu so do not know the choice offered.

Reply from Emily Wilson, Customer Service Administrator at Mornington Hall Care Home

Thank you for your review. Your comments are extremely important to us and our resident's health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Peter C (Son of Resident) published on 21 November 2016 Submitted via Website
Overall Experience

My mum likes it there, with very few exceptions she has been treated well and likes the staff. I personally like the set up and the location which is very restful and allows me to take her out to see the interesting garden area.

Reply from Rose Pickering, Customer Service Administrator at Mornington Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Guy A (Son of Resident) published on 21 November 2016 Submitted via Website
Overall Experience

I, personally, am more than satisfied with the service being provided for my mother. She tells me that in reality, this is not the place she would like to be but realising her condition, it would be impossible to be able to stay in her own home safely. She is therefore quite content to be at Mornington Hall where she is being looked after very well.

Reply from Rose Pickering, Customer Service Administrator at Mornington Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 August 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (1)

Narcisa Ciubotaru
Narcisa CiubotaruJob Title:Registered ManagerJoined: 2022

Narcisa is the Registered Manager at Mornington Hall Care Home, where she leads the team in providing safe, high-quality, person-centred care. With extensive experience in health and social care, she is committed to creating a warm and supportive environment where residents feel at home, while ensuring the service meets the highest professional and regulatory standards. By working closely with families, staff, and external professionals, Narcisa strives to deliver care that promotes dignity, comfort, and the best possible quality of life for every resident.

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