Mornington Hall Care Home

Our Mum was admitted to Mornington Hall in January 2018. We had a few problems with my mum settling but staff and management were very supportive and worked with s to settle my mum. We are very happy with Haywood House and would not hesitate to recommend to others.

We are extremely happy with the facilities, staff, food and general running of Haywood House, where our mum has been for 4 months. The open day was really lovely and was enjoyed by residents, family and friends.

My mother is a resident of Cornwell House and I've found (overall) staff, care, cleanliness etc good.

As on all visits to Mornington Hall, management, staff and all employees have shown care and support to the frail and retired! To my cousin as from January 2018. Thanking you all.

I can't fault my mother' care. The one complaint I have is that since new people have taken over we have to wait for the door to be opened, with the other staff we were able to use the door code. I find we wait for a long time to be let in. This is very hard for my brother who is deaf because he doesn't hear the staff answer his ring.

Very good visiting experience. Clean, comfortable sitting area. Friendly, helpful staff, engaged with residents and ourselves.

I found Mum's care to be good and kind and some staff really went the extra mile for my mum in her last days.

5 - Care staff diligent, caring and compassionate.

My father moved to the home is September 2017. All the staff I have met have been lovely to him (and me) and I think he is well taken care of. Nothing is perfect but the staff seem to do their very best and my family are very grateful.

I am really pleased that my brother is in Mornington Hall. I have peace of mind that he is being so well looked after and cared for.

We need better systems in place. Sometimes tea, sometimes no teas. The food was given but left on the table. Sometimes the residents get mad with not having proper care as staff shortages.

Overall the care is very good, there's a lot of time when residents are put into a chair and left to their own devices, more activities are required to keep them engaged as they will just sit and nap if left to it. My mum has certainly deteriorated since her admission. Don't think all options for menu choices are mentioned residents do not go up to the wall menu so do not know the choice offered.

My mum likes it there, with very few exceptions she has been treated well and likes the staff. I personally like the set up and the location which is very restful and allows me to take her out to see the interesting garden area.

I, personally, am more than satisfied with the service being provided for my mother. She tells me that in reality, this is not the place she would like to be but realising her condition, it would be impossible to be able to stay in her own home safely. She is therefore quite content to be at Mornington Hall where she is being looked after very well.