Mornington Hall Care Home

76 Whitta Road, Manor Park, London E12 5DA
Review Us
9.8 138 Reviews
  • Mornington Hall Care Home, London
Mornington Hall Care Home provide residential, nursing, dementia and respite care for up to 120 adults over the age of 65.

The home offers a home-from-home environment, with a team of care professionals dedicated to making each resident feel comfortable and safe. The team strive to maintain residents' independence as much as possible and help them to make the most of each day, making sure they have choice over their care and how they want to live.

The team work in collaboration with health professionals and the community to deliver care that meets each resident's unique needs and reflects their preferred lifestyle.

Inside the home, you'll find rooms that are well presented and homely, each offering ensuite facilities. There is also a spacious dining area and cosy living areas for residents to relax and enjoy some down time, as well as a cinema room.

The home is conveniently located with good access to public transport links, making it easy for loved ones to visit and for residents who are able to get out and about to enjoy the local area.
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Care Provided by Mornington Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1700
  • Self-Funded Residential Dementia Care: £1400 – £1700
  • Self-Funded Nursing Care: £1400 – £1700
  • Self-Funded Nursing Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: £1400 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Nursing Care: £1400 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1700

A comprehensive assessment will be undertaken to establish the weekly cost, as this will be determined by each individual’s assessed needs.

These prices are only a guideline, please contact Mornington Hall Care Home to find out the exact price for your requirements.

Contact Mornington Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Mornington Hall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Narcisa Ciubotaru (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (12)

Mornington Hall Care Home Reviews (138)

9.8

Mornington Hall Care Home has a Review Score of 9.8 (9.779) out of 10, based on 61 reviews in the last 2 years.
Over all time Mornington Hall Care Home has 138 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mornington Hall Care Home
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Total of 138, showing 1-20
Review from N I (Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had been in hospital a little under 19 months (the NHS is in shambles), social services couldn't find any suitable properties for my needs as I'm fully dependent on those around me. They told me the day before my discharge, I would be coming to a old people's care home.. I was dreading it, and being
44 yrs old on top of what we saw in the news about care homes around covid times!
I came here on the 24th December, and have to say the staff welcomed me and and helped me settle in. Being physically impaired and cognitively intact, I see how they interact with the elderly dementia residents, with dignity and respect.. everyone has their own personalized space which is very calming, I didn't think I would settle in as I have! Not sure how long I will be here, but I know I'm in great hands... The staff are happy, also have to say the manager is AMAZING! didn't realize she was the manager the first day she helped me with personal care! Any concerns, she is on top of it!
Appreciate it!
Reply from Narcisa Ciubotaru, Registered Manager at Mornington Hall Care HomeThank you for taking the time to share your experience. We understand how daunting it must have been to come to a care home at a younger age after such a long hospital stay, and we truly appreciate your openness.
We're very pleased to hear that you felt welcomed and supported and that you've been able to settle in more comfortably than expected. Treating all residents with dignity, respect, and compassion is extremely important to us, and your kind observations mean a lot to our team.
We're also grateful for your positive feedback about our staff and management. Thank you again for your thoughtful review we're glad to know you feel you're in good hands.
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Review from S W (Son of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First of all, I am happy with the care of my mother at the home. They do take good care of her and take time to feed her. Thanks
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Review from Tia W (Granddaughter of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good reviews, friendly staff members. Georga seems very informed of my nan's health. Very friendly.
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Review from P W (Wife of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Mornington Hall now for 10 months. He continues to get very good care. The staff are always very welcoming, caring and treat him with respect and dignity. I recently had an issue that needed attention. I spoke to a member of office staff about my concern and immediately
addressed my problems and implemented my request to my husband care plans. It's so comforting to know that your concerns are listened to and acted upon. Thank you Mornington Hall for caring for my husband.
Reply from Narcisa Ciubotaru, Registered Manager at Mornington Hall Care HomeThank you for your kind feedback. Were delighted to hear that your husband continues to receive good care and that our team have made you feel welcomed and listened to. Respect, dignity, and acting on concerns are very important to us, so its reassuring to know this has been your experience. Thank you for trusting Mornington Hall with your husbands care.
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Review from Jean R (Friend of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home has gone above all expectations for care and staff activities. My husband can be very difficult at times but they have had the patience of a saint to deal with him. Christmas has been exceptional and they took care of family as well as the patients. I couldn't wish for a better place
of care for him. Thank you so much
Reply from Narcisa Ciubotaru, Registered Manager at Mornington Hall Care HomeThank you so much for your wonderful review. It truly means a great deal to our whole team. We understand that care needs can be challenging at times, and we're so grateful for your trust in us. Knowing that your husband feels supported and that your family felt cared for, especially over Christmas, makes all our efforts worthwhile.
We're honoured to be part of his journey and will continue to do everything we can to provide the patience, compassion, and comfort he deserves. Thank you for your kind words and for being part of our community.
Warmest wishes,
Narcisa
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Review from Francis G (Brother of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice environment. Staff very helpful and friendly. Room is ok. Like to see Joe in the TV room rather than lying in his bed.
He seems to be settling in ok.
Reply from Narcisa Ciubotaru, Registered Manager at Mornington Hall Care HomeThank you so much for your lovely feedback, Francis. We are very pleased to hear that you find the environment welcoming and that our staff have been helpful and friendly.

We appreciate your comment regarding Joe. We will continue encouraging him to spend time in the TV room and communal areas whenever he feels comfortable, as social engagement is important for his wellbeing. It's great to hear that he is settling in well.

If you ever have any questions or would like to discuss his care further, please feel free to contact us at any time.

Thank you again for taking the time to share your review.
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Review from H S (Sister of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Mornington Hall Care Home are very good with the residents. They provide good service and look after the residents. Keep up with the good work.
Reply from Narcisa Ciubotaru, Registered Manager at Mornington Hall Care HomeDear Hansa,

Thank you so much for your kind words and positive feedback. We're delighted to hear that you're happy with the care and service provided by our team at Mornington Hall Care Home. Our staff take great pride in supporting our residents with compassion and dedication every day.

Your encouragement means a lot to us. We'll be sure to share your message with the team.

Warm regards,
The Mornington Hall Care Home Team
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Review from S H (Daughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we are very happy with the care from Mornington. Dad is always kept clean and tidy. The staff are very kind and have additionally been a comfort to us. The manager has always answered any questions we have and put us in contact with the relevant professionals. I feel Dad is in the right
place for him at this time. I feel he is safe and in the past 6 weeks have been no issues.
Reply from Narcisa Ciubotaru, Registered Manager at Mornington Hall Care HomeThank you for sharing your lovely feedback Sharon. We're so pleased to hear that you are happy with the care your dad is receiving and that he is always kept clean, comfortable, and well supported. It's wonderful to know our staff have been a comfort to your family and that you feel listened to and supported by the management team. We're especially pleased that you feel your dad is safe and well cared for. Thank you for trusting Mornington with his care.
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Review from F P (Nephew of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind staff, polite, very good care.
Reply from Narcisa Ciubotaru, Registered Manager at Mornington Hall Care HomeThank you so much for your kind words.Were truly pleased to hear that you found our staff to be polite and caring and that the quality of care met your expectations. Feedback like yours means a lot to our team and encourages us to continue providing compassionate and high-quality support.
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Review from Kellie B (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here are all lovely and very helpful. I know they want the best for my dad and trust them to look after him.
Reply from Narcisa Ciubotaru, Registered Manager at Mornington Hall Care HomeHi Kelly,Thank you so much for your lovely message. It really means a lot to us to know you feel that way. We all care deeply about your dad and always want to make sure he's happy and well looked after.I'll be sure to share your kind words with the team; they'll be so pleased to hear them!
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Review from Diane C (Friend of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At all times the staff have been friendly and helpful. My husband was well cared for and all the family are happy with the care. The room and building is always clean and tidy.
Reply from Narcisa Ciubotaru, Registered Manager at Mornington Hall Care HomeDear Diane, Thank you for taking the time to leave such a wonderful review. We are so pleased that you have always found our staff to be friendly and helpful.It is our highest priority to ensure our residents are well cared for, so reading that your husband was well looked after and that your family is happy with his care is the best feedback we could hope for. We will be sure to pass your lovely comments on to our entire team. Thank you again for your trust in us.
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Review from Barbara F (Friend of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a pleasure to visit my friend in Mornington Hall and today we had the pleasure of music being played and songs sung in the main lounge - very cheerful and upbeat without being overwhelming. Thank you for all the care and for our visits.
Reply from Narcisa Ciubotaru, Registered Manager at Mornington Hall Care HomeThank you so much, Barbara, for your kind words. Were delighted to hear that you enjoyed your visit and the music in the main lounge. Its always a pleasure to welcome you, and were glad the atmosphere felt cheerful and uplifting. Your appreciation means a lot to our team, and we look forward to seeing you again soon.
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Review from T E (Son of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been very welcoming and supportive during the transition from the hospital to the home. It was clear from the start that they care for their patients and ensure the family are included. Thank you.
Reply from Narcisa Ciubotaru, Registered Manager at Mornington Hall Care HomeThank you so much for your kind words. Were delighted to hear that you felt supported during the transition from hospital to home. Our team is dedicated to providing compassionate care while ensuring families feel included every step of the way. We truly value your feedback and are grateful for your trust in us.
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Review from Dom D (Brother of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and treatment being given to my brother has been excellent. No complaints whatsoever. Staff are doing a great job!
Reply from Narcisa Ciubotaru, Registered Manager at Mornington Hall Care HomeDear Dom,Thank you very much for your kind feedback. We are thrilled to hear that your brother's care and treatment have been excellent. Your recognition means a great deal to our team, and we will continue to provide the highest standard of care.
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Review from Lucianna S (Wife of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the way everyone is working very hard to help, my husband is being well loooked after by the staff, and I can't complain, so I appreciate everyone who helps.
Reply from Narcisa Ciubotaru, Registered Manager at Mornington Hall Care HomeDear Luciana,Thank you so much for your kind words. We are delighted to hear that you were happy with the care your husband was receiving and that our team's efforts made a positive difference. Your appreciation means a lot to all of us, and we will continue to provide the best care possible.
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Review from Lloyd D (Grandson of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great services, staff very professional, positive communication.
Reply from Narcisa Ciubotaru, Registered Manager at Mornington Hall Care HomeThank you so much for taking the time to share your kind words about your mums experience at Mornington Hall. We are truly delighted to hear that she has felt respected, cared for, and encouraged during her stay with us. Supporting each residents individual needs and wishes with dignity is at the heart of what we do, and it means so much to know this has been reflected in your mums care.Well also be sure to share your feedback with our team, as it will bring them great encouragement. Thank you again for your trust in uswe feel privileged to be part of your mums journey.
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Review from Claire N (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Mornington Hall Care Home for seven weeks, during Mum's stay everyone has been very friendly and taken excellent care of my mum, meeting all her individual needs withthe greatest respect and dignity, also listening to Mum's wishes, and encouraging Mum to join in with activities.
Reply from Narcisa Ciubotaru, Registered Manager at Mornington Hall Care HomeThank you so much for your kind words. Were delighted to hear that you had a positive experience with our team and that our communication and professionalism stood out. We truly appreciate your feedback and look forward to welcoming you again!
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Review from E O (Great-Niece of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of this care home. My Grand Uncle has been her for some time now and the experience has been nothing short of wonderful. The staff are incredibly kind, attentive and professional, always going above and beyond to make sure residents are comfortable and well cared for.The
environment is clean, welcoming and peaceful, most importantly, my Grand Uncle has expressed to me how happy and content he feels living here. He gives the whole family peace of mind knowing he is in such good hands. Highly recommend.
Reply from Narcisa Ciubotaru, Registered Manager at Mornington Hall Care HomeThank you so much for sharing such a wonderful review. We are truly delighted to hear how happy and content your Grand Uncle feels living with usthat really means the world. Our team always strives to provide the best possible care in a warm and welcoming environment, so knowing that this brings peace of mind to your whole family is very special to us. We greatly appreciate your recommendation and your kind words of support.
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Review from Miriam L (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was visiting my mum and having a cup of tea in the main lounge - the nurse on duty was playing music and singing - encouraging the residents to join in - calling their names and it created a lovely inclusive atmosphere. It wasn't too loud/raucous/was just very nice and happy.
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Review from Beth Y (Niece of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much for caring for my aunt with such dignity and grace. We appreciate all the care she received nursing, personal, medical and activity programs. Good communication with family from the staff.
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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Mornington Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 61 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.779 for Mornington Hall Care Home is calculated as follows: ( (573 Excellents x 5) + (121 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 711 Ratings = 4.779
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mornington Hall Care Home is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 61 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Narcisa Ciubotaru

Job Title: Registered Manager Joined: 2022

Narcisa is the Registered Manager at Mornington Hall Care Home, where she leads the team in providing safe, high-quality, person-centred care. With extensive experience in health and social care, she is committed to creating a warm and supportive environment where residents feel at home, while ensuring the service meets the highest professional and regulatory standards. By working closely with families, staff, and external professionals, Narcisa strives to deliver care that promotes dignity, comfort, and the best possible quality of life for every resident.

Frequently Asked Questions about Mornington Hall Care Home

What types of Care is Mornington Hall Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mornington Hall Care Home have?

There are 120 Single Rooms.

What are the Facilities & Services at Mornington Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Mornington Hall Care Home to the centre of London?

9.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mornington Hall Care Home to verify any information. View our terms and conditions. Mornington Hall Care Home has an Enhanced Service - more info.