Mornington Hall Care Home

I and often my hustand have visited the resident who is our close friend nearly every week since she came to Mornington Hall. At every visit we have found the staff warm, helpful and friendly, creating an atmosphere of calm and security. Those concerned with activities are particularly brilliant in terms of getting residents active, in collective activities. Every festival holiday is celebrated with imagination, enthusiasm and care, involving residents to a level it's hard to believe, but clearly achievable. All the workers here deserve our appreciation and thanks.

I had reservation on homes as we never experienced homes. After the initial concerns, I have been pleasantly surprised by the level of care by the staff. The staff take excellent care. The decor could do with some TLC.

The staff treat my mother with respect and dignity always polite when we visit.

My sister has been a resident at Mornington Hall for approx 4 years, she has been treated with dignity and respect throughout her stay.

Residents are well cared, for the staff always do there best for them. They love the music.

My father suffers with vascular dementia and advanced Alzeimers with BPSD. The move into Mornington Hall in January 2025 followed a long spell within Newham MH Services. He seemed calm and settled in his new surroundings quickly. The accommodation is good, clean and bright (window onto garden) with all the necessary equipment required to make him feel safe and comfortable. The care staff and nurses are always very welcoming, caring, helpful and friendly. My father's needs are attended to quickly and professionally with dignity. Thank you for giving us back some peace of mind.

I am grateful for the warm and supportive environment provided by the team.

Betty is made to feel very welcome in the care home. She was an independent person and sometimes difficult to make friends with but she seemed as happy as she could be in a care home. I received regular calls from staff regarding her wellbeing and of any concerns regarding her health.

There are plenty of activity, food great

The service areas are lively and appropriately staffed.

I found all the staff and nursing team, so kind and considerate to my aunt and myself, nothing is too much trouble. Every time I rang, somebody was able to give me information and I didn't feel rushed. I could see clearly that there is care and consideration. And I felt and still feel that my aunt was in very safe hands. I cannot thank everybody enough for all the care given, it means a lot to me.

I will be honest when my mum went into Mornington Hall I was very worried but I just want to say thank you to all the staff that have made my mum so welcome. I'm so happy my mum really likes it. When I go visit the staff are so welcoming, the activities they do are outstanding, Mum really enjoys it. I feel so happy now my mum is safe and happy. The food is outstanding, they cater for everyone. Thank you so much for making my mum feel so happy. The care and support are outstanding.

My Uncle passed away recently. The day and night staff dealt with this situation in the appropriate manner. I am extremely impressed and grateful with how it was dealt with. They gave my Uncle amazing care and he told us all about it. We were always treated with kindness and respect when visiting. I would highly recommend this care home to everyone.

Staff are helpful and friendly. Care home is clean and well-maintained. Food is good and always with choice of menu. Activities are provided for residents and access to grounds and gardens are available. Safety is helped by the provision of grab rails in bath and toilet areas.

Activities, a good range of activities, it's obvious a lot of thought and effort have been put into them. The Caribbean themed day was very enjoyable. All the staff worked hard to ensure everyone had a good time. Well done! also, the BBQ in July was great. This care home is also a pleasant one where the residents are well looked after in so many ways. It's far better than the one my loved one previously attended.

My husband has Parkinson's and dementia and is very difficult to nurse. He has postural hypertension and falls very easily. He has one-to-one nursing. I have nothing but praise for the care he is given. The staff work very hard to supply my husband with all his needs. The activities coordinator is superb, involving my husband in as many activities as possible. I have nothing but praise for the care my husband receives. I am very grateful to all the staff.

She is an amazing human who gives up so much of her own time for the good of the residents. The residents and relatives love her.

Also, appreciative of all the events and activities that are put on for all the residents and their families to enjoy. The activities are varied, well organised, thought out and are great fun for all the family! The management clearly cares about their residents, and all the staff follow suit.

My Mother has been a resident for several years. Definitely seen an improvement with the new manager and her staff. Mum is well cared for with dignity and respect. If Mum is unwell they get help from the GP.I am kept updated. There has been more activities and my mother is included where possible. The activities team arranged a pub lunch in a local beer garden and my mother was able to attend. They also arranged a resident and family BBQ in the grounds with live entertainment. The cleanliness is very good with thanks to the domestic staff. The laundry is always done. Also the the maintenance staff are always busy keeping things as they should be. All staff are kind and supportive including the admin staff. The nurses and carers are extremely supportive to family members and meet Mum's needs. The cook and her team are always friendly and are happy to provide an alternative if it is not to the residents liking. Overall I am extremely happy with the care Mum receives.

I am a resident at Mornington Hall care home, my experience so far has been very well and very happy with the service I receive. I am treated with respect and dignity, and my feedback/needs are always accommodated to. I am always kept busy and occupied with mental and physical activities by the activity team, always trying to keep on top of my mental and physical health.