Mornington Hall Care Home

76 Whitta Road, Manor Park, London E12 5DA
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9.8 125 Reviews
  • Mornington Hall Care Home, London
Mornington Hall Care Home provide residential, nursing, dementia and respite care for up to 120 adults over the age of 65.

The home offers a home-from-home environment, with a team of care professionals dedicated to making each resident feel comfortable and safe. The team strive to maintain residents' independence as much as possible and help them to make the most of each day, making sure they have choice over their care and how they want to live.

The team work in collaboration with health professionals and the community to deliver care that meets each resident's unique needs and reflects their preferred lifestyle.

Inside the home, you'll find rooms that are well presented and homely, each offering ensuite facilities. There is also a spacious dining area and cosy living areas for residents to relax and enjoy some down time, as well as a cinema room.

The home is conveniently located with good access to public transport links, making it easy for loved ones to visit and for residents who are able to get out and about to enjoy the local area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1700
  • Self-Funded Residential Dementia Care: £1400 – £1700
  • Self-Funded Nursing Care: £1400 – £1700
  • Self-Funded Nursing Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: £1400 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Nursing Care: £1400 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1700

A comprehensive assessment will be undertaken to establish the weekly cost, as this will be determined by each individual’s assessed needs.

These prices are only a guideline, please contact Mornington Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Narcisa Ciubotaru (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (12)

Mornington Hall Care Home Reviews (125)

9.8

Mornington Hall Care Home has a Review Score of 9.8 (9.762) out of 10, based on 49 reviews in the last 2 years.
Over all time Mornington Hall Care Home has 125 reviews.

Overall Experience
  • 84
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  • 4
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Date Published
  • 125
  • 40
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  • 49
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Reviewer Connection to Mornington Hall Care Home
  • 38
  • 19
  • 15
  • 10
  • 6
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  • 5
  • 4
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  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 125, showing 61-80
Review from Wendy P (Daughter-in-law of Resident) published on 12 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was in Mornington Hall nursing home, Haywood House she was diagnosed end of life. The place is excellent, staff were lovely and caring, giving her all her needs and making her comfortable. Three members of staff, in particular, stood out to us.
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Review from B T (Niece of Resident) published on 10 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mornington Hall Care Home is kept spotless, with light and airy rooms and attractive decorations. When my uncle became a resident, it was clear that all the staff valued him and were very caring and attentive. He was encouraged to eat and to sit in the lounge for the company when he became agitated.
All the staff were sensitive and involved in attending to his needs. When I visited (almost every day), they were very welcoming and would let me know what he had been doing and were keen to involve me. It is clear that the staff have been well-trained in dementia care and are well-equipped to calm and care for their residents. The activities on offer really impressed me and have been much enjoyed by my uncle. It was very nice to be shown pictures of him joining in the exercises and games during the week. I was very happy with the care he received and would recommend Mornington Hall for those with similar needs.
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Review from Mehmet G (Son of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are caring friendly and professional. They treat my Mum with care respect and dignity. They are always smiling and friendly to the residents, family and friends and they always keep us informed of things that have happened (not necessarily involving us).
Food - No hard or dry food, She can eat
cottage pies with extra gravy, soups and other soft foods.
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Review from Jackie W (Daughter of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I made my first inside visit to my mother on Saturday 27th March. I would like to express my gratitude and heartfelt thanks to the staff of Mornington Hall Care Home where my mum lives. Their care, warmth and kindness throughout the pandemic has been exemplary. I would especially like to commend one
member of staff, whom I met on Saturday. She was incredibly cheerful, helpful and a really caring and professional member of staff. Her kindness and pro active attitude really impressed me. She took me through the lateral Flo test and really looked after my mum and I during the visit. I would also like to commend the receptionist whom I often meet whilst dropping things off for mum. She is unfailingly helpful and cheerful. She happily organises my parcels! Many thanks to all the staff from myself, my sister, aunties and all the family.
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Review from Esther H (Daughter of Resident) published on 3 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The new home manager, office, clinical staff and carers have been wonderful during this past testing year.
My father has had the best care possible and continues to be looked after to the highest level.
The contact with the home manager has been exceptional. At no point have we requested something
and it hasn’t been done.
During COVID it’s been very difficult for us as a family not having physical contact with our loved one. The home provided the best contact they could whenever possible, e.g. window visits, Zoom calls, outside visits.
All the carers/domestic staff and nurses known to me have been great in their roles during this testing time!
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Review from M P (Son of Resident) published on 9 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff most helpful and my father enjoyed staying at the home. He told me that they attend to his needs.
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Review from Naziya K (Daughter of Resident) published on 4 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the first time my mother has been a Resident of a care home and as a family, we were really anxious and worried about how she would settle down. But the staff at Mornington Hall has ensured my mother is settling down well. I must mention the Night-time Manager, who has gone above and beyond
to support my mother. He has created a prayer schedule and supports my mother to pray during the night which is remarkable as we used to do the same with our mother when she was at home. He also speaks my mother’s language and ensures she does not feel lonely. Overall our satisfaction with the care home is high and we would recommend this home highly.
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Review from Patricia (Sister of Resident) published on 3 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In March 2020 I discovered that my sister, whom I had not seen for over 45 years was living in Cornwall House. I have been trying to find her for many years, unfortunately, when I did we were all in lockdown, so I was unable to visit. I contacted Cornwall House and sent my sister a letter and photographs
of myself and our brother. The Activities Co-ordinator saw the photos and called me. The coordinator was very helpful and enthusiastic about our story and how my sister and I had lost touch. A video call was arranged and I finally spoke to my sister after so many years, it was wonderful. Since then I have been able to speak to my sister via phone and video calls and although I cannot visit yet the home have now arranged weekly calls to maintain contact. I would like to thank the staff very much for being so helpful and going out of their way to allow regular contact with my sister.
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Review from Fran S (Daughter of Resident) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although the staff of Hamfrith House are working hard to care for the residents during these troubling times, I feel I must show my appreciation for the effort they made to make sure my Mum enjoyed her 95th birthday. A special effort was made to decorate the quiet room with balloons and banners. The
staff sang happy birthday to her and I know that made her feel very special. Mum is always treated with care and respect and the staff are always willing to update me on her health and well being. I find them all very professional and approachable at all times. In my view, Mornington Hall is a highly recommendable nursing home.
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Review from G A (Nephew of Resident) published on 6 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have experienced a very friendly and professional staff of the home. I have had the opportunity to attend events and meetings at home, these have proved engaged and informative.
My aunt has been very happy since moving to the home. On behalf of the family, I say thanks!
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Review from Elainor S (Daughter of Resident) published on 22 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my father received for the last 10-years was outstanding. The care and support he received was excellent. I can not fault the home or staff, and I would recommend this home.
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Review from Lesley G (Daughter of Resident) published on 17 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to say a big thank you on behalf of my sister, myself and other family members, for the fabulous care our mum is receiving in Cornwell House. We are reassured that mum is safe and well, and couldn’t have better care. The nursing staff, carers, activity workers, caterers, cleaners and any
other staff we encounter have always been cheerful, warm and friendly and make us feel so welcome. In these difficult times, we know they will be doing their absolute best for mum and all the residents. You are all very much appreciated. Stay safe all and we look forward to seeing everyone again as soon as it is safe to do so. Thank you so much.
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Review from Caroline P (Daughter of Resident) published on 27 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I came to visit Dad on, Saturday 22nd February. He was sitting in his room (his choice). He was clean and happy. The carer greeted me, my partner and sister-in-law, she bought us all in tea and biscuits on a trolley to Dad's room. Her smile was warm and welcoming, such a pleasure to see. The other carers
on duty all popped in to see Dad at some point during our visit, and we had a little chat.
A really enjoyable visit made possible by the staff.
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Review from B G (Daughter of Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management excellent. Mum is well looked after. Staff are caring and accommodating. Mum cannot find a better home than Mornington Hall.
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Review from N C (Daughter of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management excellent.
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Review from Christine S (Daughter of Resident) published on 25 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother has been in this care home for about a year. Things have been difficult but we have had 100% support form the home's manager.
I can see improvements ahead.
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Review from Roy W (Grandson of Resident) published on 25 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nan has been looked after very well. She came into the home with a pressure ulcer and since improved. Thanks to all nurses in Rocking House.
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Review from Vivia S (Niece of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a lovely celebration at my uncle's 100th birthday. The staff are always very helpful and hospitable. My uncle is very happy in their care.
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Review from Lynda S (Niece of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came to celebrate our uncle's 100th, the staff were wonderful. My first impressions were clean - spotless, staff were helpful and friendly. Very impressive. I cannot comment on some of the tick boxes as I do not know, but our uncle's son is extremely happy with the staff and care here. Thank you.
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Review from Joan L (Partner of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Am quite pleased with the experience. Home is neat, staff lovely and dinner was lovely. I'd like to have a rest here myself.
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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Mornington Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.762 for Mornington Hall Care Home is calculated as follows: ( (453 Excellents x 5) + (102 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 571 Ratings = 4.762
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mornington Hall Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 49 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Narcisa Ciubotaru

Job Title: Registered Manager Joined: 2022

Narcisa is the Registered Manager at Mornington Hall Care Home, where she leads the team in providing safe, high-quality, person-centred care. With extensive experience in health and social care, she is committed to creating a warm and supportive environment where residents feel at home, while ensuring the service meets the highest professional and regulatory standards. By working closely with families, staff, and external professionals, Narcisa strives to deliver care that promotes dignity, comfort, and the best possible quality of life for every resident.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mornington Hall Care Home to verify any information. View our terms and conditions. Mornington Hall Care Home has an Enhanced Service - more info.