Mornington Hall Care Home

76 Whitta Road, Manor Park, London E12 5DA
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9.8 125 Reviews
  • Mornington Hall Care Home, London
Mornington Hall Care Home provide residential, nursing, dementia and respite care for up to 120 adults over the age of 65.

The home offers a home-from-home environment, with a team of care professionals dedicated to making each resident feel comfortable and safe. The team strive to maintain residents' independence as much as possible and help them to make the most of each day, making sure they have choice over their care and how they want to live.

The team work in collaboration with health professionals and the community to deliver care that meets each resident's unique needs and reflects their preferred lifestyle.

Inside the home, you'll find rooms that are well presented and homely, each offering ensuite facilities. There is also a spacious dining area and cosy living areas for residents to relax and enjoy some down time, as well as a cinema room.

The home is conveniently located with good access to public transport links, making it easy for loved ones to visit and for residents who are able to get out and about to enjoy the local area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1700
  • Self-Funded Residential Dementia Care: £1400 – £1700
  • Self-Funded Nursing Care: £1400 – £1700
  • Self-Funded Nursing Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: £1400 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Nursing Care: £1400 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1700

A comprehensive assessment will be undertaken to establish the weekly cost, as this will be determined by each individual’s assessed needs.

These prices are only a guideline, please contact Mornington Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Narcisa Ciubotaru (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (12)

Mornington Hall Care Home Reviews (125)

9.8

Mornington Hall Care Home has a Review Score of 9.8 (9.762) out of 10, based on 49 reviews in the last 2 years.
Over all time Mornington Hall Care Home has 125 reviews.

Overall Experience
  • 84
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Date Published
  • 125
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  • 49
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Reviewer Connection to Mornington Hall Care Home
  • 38
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  • 10
  • 6
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  • 2
  • 1
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Total of 125, showing 41-60
Review from Julia S (Next of Kin) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I will be honest when my mum went into Mornington Hall I was very worried but I just want to say thank you to all the staff that have made my mum so welcome. I'm so happy my mum really likes it. When I go visit the staff are so welcoming, the activities they do are outstanding, Mum really enjoys it.
I feel so happy now my mum is safe and happy. The food is outstanding, they cater for everyone. Thank you so much for making my mum feel so happy. The care and support are outstanding.
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Review from M K (Nephew of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle passed away recently. The day and night staff dealt with this situation in the appropriate manner. I am extremely impressed and grateful with how it was dealt with. They gave my Uncle amazing care and he told us all about it. We were always treated with kindness and respect when visiting. I
would highly recommend this care home to everyone.
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Review from Robert G (Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are helpful and friendly. Care home is clean and well-maintained. Food is good and always with choice of menu. Activities are provided for residents and access to grounds and gardens are available. Safety is helped by the provision of grab rails in bath and toilet areas.
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Review from Kevin C (Husband of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, she has more recently settled in pretty well and as far as I can tell, seems genuinely contented. Even though she must find everything rather bewildering. Her double incontinence is still an issue and I know her washing and showering as well as toileting can still be somewhat challenging for
staff. She requires regular prompting to even carry out basic tasks, brushing teeth, hygiene, dressing etc. Her medication appears to have had an effect of calming her mood disturbance, but she is now barely able to communicate. The home is very good at organising activities and this has had a positive impact on preventing her social isolation.
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Review from T A (Friend of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Activities, a good range of activities, it's obvious a lot of thought and effort have been put into them. The Caribbean themed day was very enjoyable. All the staff worked hard to ensure everyone had a good time. Well done! also, the BBQ in July was great. This care home is also a pleasant one where
the residents are well looked after in so many ways. It's far better than the one my loved one previously attended.
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Review from G R (Wife of Resident) published on 26 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has Parkinson's and dementia and is very difficult to nurse. He has postural hypertension and falls very easily. He has one-to-one nursing. I have nothing but praise for the care he is given. The staff work very hard to supply my husband with all his needs. The activities coordinator is superb,
involving my husband in as many activities as possible. I have nothing but praise for the care my husband receives. I am very grateful to all the staff.
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Review from Sue R (Sister of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We were at the Hall to support our brother on the 13th of February at the Valentine's Tea Party.
We are extremely pleased with the entertainment and the care given to the residents during the party. The residents were encouraged to take part. Our brother loves dancing, and he was encouraged to dance,
in fact, the organiser danced with him which helped him immensely. He managed to dance on his own albeit holding onto his Zimmer frame.
The staff looked after the residents and made sure they were not neglected.
The food was delicious. The residents and the visitors enjoyed the food and the beverage.
The entertainer was great. His selection of songs suited everyone. He kept the momentum going well.
Overall a great successful event. I take my hat off to the organisers of this party. A job well done.
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Review from C P (Daughter of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The activities staff member is a great asset to Mornington Hall. She is constantly keeping the residents occupied with activities whether it be colouring, bingo, baking, fishing games or catching a ball. She constantly interacts with the residents.
The Valentine’s Day party she organised was a great
success. She put so much effort and hard work into it. From arranging the entertainment to the catering. We all had a great time.
She is an amazing human who gives up so much of her own time for the good of the residents. The residents and relatives love her.
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Review from Nadia A (Daughter of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall really pleased with the care my father receives at Mornington Hall. He's settled in as comfortable as he can be, and I really feel that the staff try their very best to tend to his needs.
We always feel welcome when we come and visit as a family, and I can see from the interactions the staff
have with my father that they really do know him, treat him with kindness and try to get to the root cause of anything that may be causing him concern.
Also, appreciative of all the events and activities that are put on for all the residents and their families to enjoy. The activities are varied, well organised, thought out and are great fun for all the family! The management clearly cares about their residents, and all the staff follow suit.
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Review from Linda L (Daughter of Resident) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been a resident for several years. Definitely seen an improvement with the new manager and her staff. Mum is well cared for with dignity and respect. If Mum is unwell they get help from the GP.I am kept updated. There has been more activities and my mother is included where possible. The
activities team arranged a pub lunch in a local beer garden and my mother was able to attend. They also arranged a resident and family BBQ in the grounds with live entertainment. The cleanliness is very good with thanks to the domestic staff. The laundry is always done. Also the the maintenance staff are always busy keeping things as they should be. All staff are kind and supportive including the admin staff. The nurses and carers are extremely supportive to family members and meet Mum's needs. The cook and her team are always friendly and are happy to provide an alternative if it is not to the residents liking. Overall I am extremely happy with the care Mum receives.
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Review from Harpal S (Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a resident at Mornington Hall care home, my experience so far has been very well and very happy with the service I receive. I am treated with respect and dignity, and my feedback/needs are always accommodated to. I am always kept busy and occupied with mental and physical activities by the activity
team, always trying to keep on top of my mental and physical health.
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Review from Jacqui F (Niece of Resident) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to say that the care and attention my Auntie receives from everyone connected to the home is excellent, the staff are all extremely nice. The day-to-day activities are always varied and engaging. I have also attended a few special days, including a summer barbecue in the garden, and various
musical parties inside the home, all really enjoyable for the staff, residents and families alike. I would like to make a special mention to the lady who is responsible for the day-to-day activities, and organisation, she always puts her heart and soul into everything, with great attention to every detail.
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Review from J S (Daughter of Resident) published on 29 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lukka Care Homes has been building and providing an excellent service since they took over. My dad is well cared for and has even started taking part in activities and has been more sociable since they brought in the activities coordinator. The monthly newsletter is also fantastic as we are kept up
to date on everything going on. The staff are extremely helpful and hard working. I have been so impressed with all the changes they've made since taking over and can take a step back knowing my dad is being well cared for.
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Review from P K (Friend of Resident) published on 27 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited the home on the second of December to visit a friend. The atmosphere was lovely. There were carol singers in the evening and the place was very friendly and clean. A lovely home with smiley, happy staff.
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Review from Deanna C (Daughter of Resident) published on 27 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the nurses and staff at Mornington Hall Care Home are fantastic, caring for all their residents for all their needs.
My dad has been here for over a year and he is looked after 24 hours a day with all his needs met.
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Review from Chamin D (Friend of Resident) published on 27 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here could not be more amazing. They are some of the kindest, most dedicated and wonderful people I have ever encountered. The residents are treated with so much care and respect. I must say the new activity coordinator lady is brilliant. There are so many activities on offer for them, and
great facilities. It is always immaculate and the environment is clean, homely and welcoming. The gardens are so beautiful, the food is great, cannot fault anything. It seems like nothing is too much trouble for these people and they are so accommodating. All staff here deserve massive thanks and respect for what they are doing, they really do go above and beyond. Cannot praise highly enough.
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Review from L J (Niece of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care is second to none. The staff are all very welcoming and caring. On arrival the manager took all the time to explain any questions we had and to make us feel comfortable. The activities are varied and you see many residents enjoying themselves. My aunt has settled in very well and she seems
very happy. Thank you to everyone.
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Review from S E (Son of Resident) published on 20 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Mornington Hall for just over a year. The care and respect for him, from what I have observed, is outstanding. All the staff are superb, welcoming, kind and caring. Always thinking of the resident first and foremost. My father is cared for in every sense and, whilst
he is unable to express how he feels, I am confident that all his needs are met in a professional caring way. All the team show pride in how they care for the residents and it shows. Thank you to everyone.
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Review from B E (Daughter of Resident) published on 29 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment you step into the care home, the staff are friendly, supportive and attentive to your loved one's needs.
Your loved ones are treated with dignity and respect, it's like having a second family.
Fully recommend this care home with lovely facilities.
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Review from Shaun A (Husband of Resident) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Credit where Credit is due
The staff are very caring and provide friendly professional service to my wife, who is a resident. She has been looked after in a caring and professional way.
The service from Mornington Hall and the staff are there to lend a hand in a caring way.
Friendly environment.
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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Mornington Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.762 for Mornington Hall Care Home is calculated as follows: ( (453 Excellents x 5) + (102 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 571 Ratings = 4.762
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mornington Hall Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 49 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Narcisa Ciubotaru

Job Title: Registered Manager Joined: 2022

Narcisa is the Registered Manager at Mornington Hall Care Home, where she leads the team in providing safe, high-quality, person-centred care. With extensive experience in health and social care, she is committed to creating a warm and supportive environment where residents feel at home, while ensuring the service meets the highest professional and regulatory standards. By working closely with families, staff, and external professionals, Narcisa strives to deliver care that promotes dignity, comfort, and the best possible quality of life for every resident.

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