Mornington Hall Care Home

I wanted to say that the care and attention my Auntie receives from everyone connected to the home is excellent, the staff are all extremely nice. The day-to-day activities are always varied and engaging. I have also attended a few special days, including a summer barbecue in the garden, and various musical parties inside the home, all really enjoyable for the staff, residents and families alike. I would like to make a special mention to the lady who is responsible for the day-to-day activities, and organisation, she always puts her heart and soul into everything, with great attention to every detail.

Lukka Care Homes has been building and providing an excellent service since they took over. My dad is well cared for and has even started taking part in activities and has been more sociable since they brought in the activities coordinator. The monthly newsletter is also fantastic as we are kept up to date on everything going on. The staff are extremely helpful and hard working. I have been so impressed with all the changes they've made since taking over and can take a step back knowing my dad is being well cared for.

The staff here could not be more amazing. They are some of the kindest, most dedicated and wonderful people I have ever encountered. The residents are treated with so much care and respect. I must say the new activity coordinator lady is brilliant. There are so many activities on offer for them, and great facilities. It is always immaculate and the environment is clean, homely and welcoming. The gardens are so beautiful, the food is great, cannot fault anything. It seems like nothing is too much trouble for these people and they are so accommodating. All staff here deserve massive thanks and respect for what they are doing, they really do go above and beyond. Cannot praise highly enough.

My dad has been here for over a year and he is looked after 24 hours a day with all his needs met.

I visited the home on the second of December to visit a friend. The atmosphere was lovely. There were carol singers in the evening and the place was very friendly and clean. A lovely home with smiley, happy staff.

The care is second to none. The staff are all very welcoming and caring. On arrival the manager took all the time to explain any questions we had and to make us feel comfortable. The activities are varied and you see many residents enjoying themselves. My aunt has settled in very well and she seems very happy. Thank you to everyone.

My father has been a resident at Mornington Hall for just over a year. The care and respect for him, from what I have observed, is outstanding. All the staff are superb, welcoming, kind and caring. Always thinking of the resident first and foremost. My father is cared for in every sense and, whilst he is unable to express how he feels, I am confident that all his needs are met in a professional caring way. All the team show pride in how they care for the residents and it shows. Thank you to everyone.

Fully recommend this care home with lovely facilities.

Friendly environment.

My mother-in-law was in Mornington Hall nursing home, Haywood House she was diagnosed end of life. The place is excellent, staff were lovely and caring, giving her all her needs and making her comfortable. Three members of staff, in particular, stood out to us.

Mornington Hall Care Home is kept spotless, with light and airy rooms and attractive decorations. When my uncle became a resident, it was clear that all the staff valued him and were very caring and attentive. He was encouraged to eat and to sit in the lounge for the company when he became agitated. All the staff were sensitive and involved in attending to his needs. When I visited (almost every day), they were very welcoming and would let me know what he had been doing and were keen to involve me. It is clear that the staff have been well-trained in dementia care and are well-equipped to calm and care for their residents. The activities on offer really impressed me and have been much enjoyed by my uncle. It was very nice to be shown pictures of him joining in the exercises and games during the week. I was very happy with the care he received and would recommend Mornington Hall for those with similar needs.

Food - No hard or dry food, She can eat cottage pies with extra gravy, soups and other soft foods.

I made my first inside visit to my mother on Saturday 27th March. I would like to express my gratitude and heartfelt thanks to the staff of Mornington Hall Care Home where my mum lives. Their care, warmth and kindness throughout the pandemic has been exemplary. I would especially like to commend one member of staff, whom I met on Saturday. She was incredibly cheerful, helpful and a really caring and professional member of staff. Her kindness and pro active attitude really impressed me. She took me through the lateral Flo test and really looked after my mum and I during the visit. I would also like to commend the receptionist whom I often meet whilst dropping things off for mum. She is unfailingly helpful and cheerful. She happily organises my parcels! Many thanks to all the staff from myself, my sister, aunties and all the family.

All the carers/domestic staff and nurses known to me have been great in their roles during this testing time!

I find the staff most helpful and my father enjoyed staying at the home. He told me that they attend to his needs.

This is the first time my mother has been a Resident of a care home and as a family, we were really anxious and worried about how she would settle down. But the staff at Mornington Hall has ensured my mother is settling down well. I must mention the Night-time Manager, who has gone above and beyond to support my mother. He has created a prayer schedule and supports my mother to pray during the night which is remarkable as we used to do the same with our mother when she was at home. He also speaks my mother’s language and ensures she does not feel lonely. Overall our satisfaction with the care home is high and we would recommend this home highly.

In March 2020 I discovered that my sister, whom I had not seen for over 45 years was living in Cornwall House. I have been trying to find her for many years, unfortunately, when I did we were all in lockdown, so I was unable to visit. I contacted Cornwall House and sent my sister a letter and photographs of myself and our brother. The Activities Co-ordinator saw the photos and called me. The coordinator was very helpful and enthusiastic about our story and how my sister and I had lost touch. A video call was arranged and I finally spoke to my sister after so many years, it was wonderful. Since then I have been able to speak to my sister via phone and video calls and although I cannot visit yet the home have now arranged weekly calls to maintain contact. I would like to thank the staff very much for being so helpful and going out of their way to allow regular contact with my sister.

Although the staff of Hamfrith House are working hard to care for the residents during these troubling times, I feel I must show my appreciation for the effort they made to make sure my Mum enjoyed her 95th birthday. A special effort was made to decorate the quiet room with balloons and banners. The staff sang happy birthday to her and I know that made her feel very special. Mum is always treated with care and respect and the staff are always willing to update me on her health and well being. I find them all very professional and approachable at all times. In my view, Mornington Hall is a highly recommendable nursing home.

My aunt has been very happy since moving to the home. On behalf of the family, I say thanks!

The care my father received for the last 10-years was outstanding. The care and support he received was excellent. I can not fault the home or staff, and I would recommend this home.