Mornington Hall Care Home

76 Whitta Road, Manor Park, London E12 5DA
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9.8 125 Reviews
  • Mornington Hall Care Home, London
Mornington Hall Care Home provide residential, nursing, dementia and respite care for up to 120 adults over the age of 65.

The home offers a home-from-home environment, with a team of care professionals dedicated to making each resident feel comfortable and safe. The team strive to maintain residents' independence as much as possible and help them to make the most of each day, making sure they have choice over their care and how they want to live.

The team work in collaboration with health professionals and the community to deliver care that meets each resident's unique needs and reflects their preferred lifestyle.

Inside the home, you'll find rooms that are well presented and homely, each offering ensuite facilities. There is also a spacious dining area and cosy living areas for residents to relax and enjoy some down time, as well as a cinema room.

The home is conveniently located with good access to public transport links, making it easy for loved ones to visit and for residents who are able to get out and about to enjoy the local area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1700
  • Self-Funded Residential Dementia Care: £1400 – £1700
  • Self-Funded Nursing Care: £1400 – £1700
  • Self-Funded Nursing Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: £1400 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Nursing Care: £1400 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1700

A comprehensive assessment will be undertaken to establish the weekly cost, as this will be determined by each individual’s assessed needs.

These prices are only a guideline, please contact Mornington Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Narcisa Ciubotaru (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (12)

Mornington Hall Care Home Reviews (125)

9.8

Mornington Hall Care Home has a Review Score of 9.8 (9.762) out of 10, based on 49 reviews in the last 2 years.
Over all time Mornington Hall Care Home has 125 reviews.

Overall Experience
  • 84
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  • 4
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Date Published
  • 125
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  • 49
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Reviewer Connection to Mornington Hall Care Home
  • 38
  • 19
  • 15
  • 10
  • 6
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  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 125, showing 81-100
Review from Esther P D (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My visits are yearly and I feel very happy of my father's care, anything we address gets taken care of.
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Review from Stephen Q (Son of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother is always in good form. The staff always very friendly.
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Review from P C (Niece of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the niece of my Uncle. I find the care home very helpful. The staff are very nice and helpful, also the nurse. Very clean. My Uncle has improved quite a lot. He is very happy and comfortable. I would recommend Mornington Hall Care Home to anyone.
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Review from Sarah C (Granddaughter of Resident) published on 17 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nan was moved to Roding House in March 2019, this is where she spent her final 2 weeks.
The staff at Roding treated Nan and us as a family with love, care and respect.
The evening staff on 18th March were excellent in how they treated Nan even after she passed away.
Keep up the amazing work.
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Review from M M (Son of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the home clean and fairly modern. It has all the equipment you expect to find in a care home. The food is not bad but there is room for improvement. The staff are friendly helpful and attentive most of the time. But again there is room for improvement there also. Parking is no problem.
Reply from Clare Sheehan, Careline Advisor at Mornington Hall Care Home

Thank you for your continued commitment to Mornington Hall. Your feedback is very much appreciated as this helps us to improve on the services we provide. Thank you for taking the time to give us such lovely feedback.

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Review from Ruth S (Daughter of Resident) published on 1 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived in Mornington Hall for 6 months. She had some dementia and needed nursing care. Throughout her stay, she was treated with kindness, dignity and professionalism. The home seems well-staffed. Mum was always clean and she was attended to promptly if she needed the toilet. The food was
nicely cooked and my mother was given fruit at every meal because she liked it. Her room was comfortable, the place was clean and smelled fine. The staff were patient and understanding when mum didn't behave so well. There is a hair salon for residents on site.


As mum moved towards the end of her life, they were compassionate and diligent. They checked for signs of any discomfort when she could no longer communicate and they ensured she had the drugs she needed.


It was a great comfort to know that mum was treated so well during what was a vulnerable time of her life. I recommend this care home without hesitation.

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Review from Jane T (Grandmother of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was with great sadness when my nan could no longer live on her own and needed to go into a care home, but I could not be happier with the way all the staff care for her at Mornington Hall Care Home. The kindness, care and attention my nan receive are second to none. On my visits, I am always made
to feel welcome and the home is always clean and well maintained.
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Review from Joan P (Daughter of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Since Father arrived here I've seen changes in him, I find his mobility has gone down, needs more activity. He's also on daily insulin. I'm pleased it's been maintained. I'm pleased to see that the staff are helping to control his moods.
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Review from L K (Wife of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first visit here to collect my husband who's been staying here for a month. I'm pleased with what I saw and will be happy for him to come back here. Plenty of staff and residents looked well cared for.
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Review from Natasha T (Granddaughter of Resident) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have always looked after Nan to a very high standard.
They make time for relatives to discuss care. They have always been hospitable.
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Review from H B (Daughter of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is a resident at Mornington Hall and I visit him whenever I am able to from the Netherlands. The home manager has been warm, welcoming and professional during these visits. I appreciate the way (approach) this manager is in her communication and her dedication in providing kind care. She brings
a very positive atmosphere to the table.
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Review from Paul M (Son of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind and friendly staff who pay close attention to the needs of other residents and family. The home is always clean and well maintained and residents are well looked after.
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Review from A V (Son of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On each occasion we visited my father was treated well, clean and had been shaved. All in all we have no complaints!
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Review from Patricia H (Wife of Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my husband needed to come to Mornington Hall Care Home it was the saddest time of my life. I cannot tell you how wonderful it has been to see how well he is cared for. I visit frequently at different times of the day. He is always clean and comfortable. Although the staff work very hard, they always
have a friendly word for the residents as they meet their needs. I am always made welcome. Mornington really does put effort into making it the resident's home.
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Review from S P (Son of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The manager is trying very hard to implement change. There is a bit of work to be done around staff communication with colleagues. Overall I am quite satisfied with the care and support my Dad is getting.
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Review from Michael T (Son of Resident) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am extremely satisfied with my mother's care under the present circumstances.
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Review from S S (Niece of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were very friendly and exhibited care for the residents. They greeted us even when not from the same house as my Aunt. My Aunt seemed happy and chatted well. We were pleased with how she had improved.
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Review from Bridget D (Regular Volunteer) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A pleasant and friendly environment with lots of stimulus for residents. Lovely view and garden. Residents said they liked the food.
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Review from Moyra C (Daughter of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Redding House in Mornington Hall for over 3 years. She is always clean, tidy and never hungry.
The staff are professional and friendly. The surrounding gardens are beautiful it is a good care home.
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Review from Sue C (Relative of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our relative is not able to mobilise and spends her time in bed. The staff are attentive and patient despite service user at times being difficult. She has settled in well and seems content. we are always made to feel welcome on visits and given an update on our relative. We are happy that she is being
well looked after.
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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Mornington Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.762 for Mornington Hall Care Home is calculated as follows: ( (453 Excellents x 5) + (102 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 571 Ratings = 4.762
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mornington Hall Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 49 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Narcisa Ciubotaru

Job Title: Registered Manager Joined: 2022

Narcisa is the Registered Manager at Mornington Hall Care Home, where she leads the team in providing safe, high-quality, person-centred care. With extensive experience in health and social care, she is committed to creating a warm and supportive environment where residents feel at home, while ensuring the service meets the highest professional and regulatory standards. By working closely with families, staff, and external professionals, Narcisa strives to deliver care that promotes dignity, comfort, and the best possible quality of life for every resident.

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