Orchard House Nursing Home

35 Hallmead Road, Sutton SM1 1RD
Review Us
9.9 44 Reviews
  • Orchard House Nursing Home, Sutton
Show Orchard House Nursing Home on the Map

Care Provided by Orchard House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • Self-Funded Nursing Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

Fees dependent on room and location in the home. Discount offered for shared rooms.

These prices are only a guideline, please contact Orchard House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Vera Liubchivschi (Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (4)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • No visiting restrictions

Parking

  • Parking available on site

Are you the Owner/Manager of Orchard House Nursing Home? View your Advertising Options

Orchard House Nursing Home Reviews (44)

9.9

Orchard House Nursing Home has a Review Score of 9.9 (9.853) out of 10, based on 39 reviews in the last 2 years.
Over all time Orchard House Nursing Home has 44 reviews.

Overall Experience
  • 41
  • 3
  • 0
  • 0
  • 0
Date Published
  • 44
  • 13
  • 24
  • 39
  • 5
Reviewer Connection to Orchard House Nursing Home
  • 16
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 44, showing 1-20
Review from T L (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delighted with mums care staff and management team are amazing truly exceptional. High recommend this residential home.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind words and such a positive Feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having not been through picking a nursing home before from the moment my family and I stepped through the door we felt the care, attention and love that Orchard House provides. All the staff are welcoming and are so good with our mum that we do not worry about leaving her there, which gives us all as
a family peace of mind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H P (Husband of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service. She has been here at least 5 times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P F (Cousin of Resident) published on 31 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff very good have no concerns about care. Always happy to get Linda ready to go out.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so very much for your positive Feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jan B (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Orchard House always friendly the staff are always keen to help and please, there's always someone popping in to chat to my mum, I know she is very happy here, and I know she is well cared for and safe, and very happy here. Orchard House is always clean, tidy and warm.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your positive Feedback. Much appreciated. Our staff are very grateful for your kind words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A P (Niece of Resident) published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has received excellent care and everytime I visit, I can see improvement. The staff are professional and caring to the residents and always keep you up to date on how my loved one is doing. When I leave I am rest assurred that he is receiving good treatment. I would like to mention Georgina
& Ronan, who always keep me informed of how uncle is.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind review-we truly appreciate it. The team will be absolutely delighted to hear that their efforts made a positive difference.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K T (Son of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother been here over a year now. Her care has been excellent. She did have some communication issues not being a good English speaker but settled in after a time. Staff are always polite & helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Annette B (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is happy here.
When it comes to hospital transport, they are finding it hard to get for my mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Daniel H (Relative of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From day one Orchard house staff have been wonderful. My wife and l turned up unannounced and were invited in for a cup of tea and a chat. They showed us around the home. The kitchen is clean, the rooms are spacious and light and the garden is a beautiful, peaceful place. The management helped straight
away and made every effort to make my aunts move as pleasant and easy as they possibly could. Which we are grateful for. We looked at many other nursing homes but felt Orchard house was perfect for my aunt.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind Feedback.Much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S G (Niece of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited my Aunt who moved to the nursing home recently after a cancer diagnosis. She had previously been independent, so this has been a huge change for her, and she has understandably had trouble adjusting to her new environment. But she recognises that this is a safe place for her, where they can
help with pain relief, and also her future care when she deteriorates and needs palliative care. The nursing home have been so helpful in trying to help her settle in, and have been proactive in helping to resolve any issues that arise. We spoke to the very helpful deputy manager, Georgiana, during our visit (a meeting that was easy to arrange) to discuss future care planning for our Aunt, and I'm so glad we did. Also, the local GP has been regularly seeing my Aunt to help with her care. Thank you Orchard House! We know our Aunt is safe and well looked after with you.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind words.It means a lot for our Team to feel that our hard work is deeply appreciated .
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bruce G (Father of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All seems to be good for April's care, and medical needs.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind words. We are grateful for your appreciation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S G (Niece of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support is exceptional. They are treating my Aunt with dignity, giving her time and space to settle in. The staff are kind, caring and friendly. The management run the home efficiently and communication is prompt and clear. The home is spotless and the rooms are bright and airy. The menu
is updated weekly with a variety of nutritional fresh food. There is onsite parking and the garden is beautiful with a summer house and canopy for shade. Orchard House Nursing Home provides a safe and secure place for my Aunt.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind feedback, much appreciated. The staff are very happy to see their hard work being recognized and appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Valerie B (Wife of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is peaceful and a home from home. My husband is settled and seems to like the staff who care for him. There have been improvements to security over the months I have been coming here. The management listened to any concerns raised when settling my husband in. He can be difficult, but they seem
to take it in their stride nonetheless.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeTank you so much for your Feedback, much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R D (Friend of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was sent here to recuperate after a motorbike accident.
He has been very pleased to find that the staff are kind and patient, and his care needs have been well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S E (Respite Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had a very good experience. The standard of care was excellent. I would recommend Orchard House.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you for your kind Feedback.We are very pleased to hear your appreciation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bernice B (Partner of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff at Orchard House are pleasant and helpful and very caring in their attitudes.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind Feedback.Much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C C (Friend of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend always seems to be looked after well. Even though she's bedbound. Food is excellent. Thank you.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you for your kind Feedback .We are very pleased to hear your thoughts about the care provided at Lodore .
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lisa R (Daughter of Resident) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum was a resident at Orchard House for three and a half years and we are so thankful and grateful for the care and kindness that she received during this time.
We were always greeted with a welcome smile from regular staff who we became to know and trust.
They not only looked after our Mum
(and our Dad for a short time) but they were always at hand to speak with myself and my sister and to reassure us, especially at difficult times.
Any questions, queries or concerns that we had regarding our mum, were dealt with quickly and efficiently by the manager and the team.
Our Mum passed away peacefully in a place that had become her home and where she was respected and cared for.
Thank you to everyone at Orchard house - you are all truly wonderful
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you for your kind words. Much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B M (Son-in-law of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had her last days here and was very happy. Now my mother-in-law is enjoying the lovely atmosphere and friendly staff at Orchard House.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you very much for your kind Feedback. We are very happy to hear that our care had such a good impact on someone's last days while at Orchard House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A C (Son of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was really cared for brilliantly at Orchard House for the last few weeks of her life. All staff were very kind, professional and dignified to the end, many thanks for looking after my mum.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so very much for the positive Feedback.We are very happy to see that our care is highly appreciated and really makes a difference.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Orchard House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.853 for Orchard House Nursing Home is calculated as follows: ( (388 Excellents x 5) + (54 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 448 Ratings = 4.853
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchard House Nursing Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Orchard House Nursing Home

What types of Care is Orchard House Nursing Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Orchard House Nursing Home have?

There are 30 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Orchard House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Orchard House Nursing Home to the centre of Sutton?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard House Nursing Home to verify any information. View our terms and conditions. Orchard House Nursing Home has an Basic Service - more info.