Orchard House Nursing Home

35 Hallmead Road, Sutton SM1 1RD
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9.8 33 Reviews
  • Orchard House Nursing Home, Sutton
Orchard House Nursing Home provides an ideal living environment for adults with care needs to feel empowered and respected, while having access to a professional team skilled in looking after their healthcare complications.

Staff are experienced in safeguarding the well-being of individuals with a learning disability and End of Life care, also offering respite and day care to the Sutton community.

A range of activities and entertainments are made available and an on-site Head Chef supplies a varied food menu based largely on home-grown produce.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • Self-Funded Nursing Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

Fees dependent on room and location in the home. Discount offered for shared rooms.

These prices are only a guideline, please contact Orchard House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Vera Liubchivschi (Manager)

Local Authority / Social Services

Admission Criteria

  • Private residents, NHS and Local Authority referrals
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (4)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • No visiting restrictions

Parking

  • Parking available on site

Orchard House Nursing Home Reviews (33)

9.8

Orchard House Nursing Home has a Review Score of 9.8 (9.833) out of 10, based on 31 reviews in the last 2 years.
Over all time Orchard House Nursing Home has 33 reviews.

Overall Experience
  • 30
  • 3
  • 0
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Date Published
  • 33
  • 11
  • 27
  • 31
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Reviewer Connection to Orchard House Nursing Home
  • 12
  • 3
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  • 2
  • 2
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  • 1
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Total of 33, showing 1-20
Review from S G (Niece of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support is exceptional. They are treating my Aunt with dignity, giving her time and space to settle in. The staff are kind, caring and friendly. The management run the home efficiently and communication is prompt and clear. The home is spotless and the rooms are bright and airy. The menu
is updated weekly with a variety of nutritional fresh food. There is onsite parking and the garden is beautiful with a summer house and canopy for shade. Orchard House Nursing Home provides a safe and secure place for my Aunt.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you so much for your kind feedback, much appreciated. The staff are very happy to see their hard work being recognized and appreciated.

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Review from Valerie B (Wife of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is peaceful and a home from home. My husband is settled and seems to like the staff who care for him. There have been improvements to security over the months I have been coming here. The management listened to any concerns raised when settling my husband in. He can be difficult, but they seem
to take it in their stride nonetheless.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Tank you so much for your Feedback, much appreciated.

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Review from R D (Friend of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was sent here to recuperate after a motorbike accident.
He has been very pleased to find that the staff are kind and patient, and his care needs have been well looked after.
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Review from S E (Respite Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had a very good experience. The standard of care was excellent. I would recommend Orchard House.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you for your kind Feedback.We are very pleased to hear your appreciation.

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Review from Bernice B (Partner of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff at Orchard House are pleasant and helpful and very caring in their attitudes.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you so much for your kind Feedback.Much appreciated.

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Review from C C (Friend of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend always seems to be looked after well. Even though she's bedbound. Food is excellent. Thank you.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you for your kind Feedback .We are very pleased to hear your thoughts about the care provided at Lodore .

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Review from Lisa R (Daughter of Resident) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum was a resident at Orchard House for three and a half years and we are so thankful and grateful for the care and kindness that she received during this time.
We were always greeted with a welcome smile from regular staff who we became to know and trust.
They not only looked after our Mum
(and our Dad for a short time) but they were always at hand to speak with myself and my sister and to reassure us, especially at difficult times.
Any questions, queries or concerns that we had regarding our mum, were dealt with quickly and efficiently by the manager and the team.
Our Mum passed away peacefully in a place that had become her home and where she was respected and cared for.
Thank you to everyone at Orchard house - you are all truly wonderful
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you for your kind words. Much appreciated.

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Review from B M (Son-in-law of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had her last days here and was very happy. Now my mother-in-law is enjoying the lovely atmosphere and friendly staff at Orchard House.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you very much for your kind Feedback. We are very happy to hear that our care had such a good impact on someone's last days while at Orchard House.

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Review from A C (Son of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was really cared for brilliantly at Orchard House for the last few weeks of her life. All staff were very kind, professional and dignified to the end, many thanks for looking after my mum.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you so very much for the positive Feedback.We are very happy to see that our care is highly appreciated and really makes a difference.

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Review from Leonard D (Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Orchard House has provided me with an excellent standard of essential twenty-four hour residential care which I require due to my chronic medical condition. I am very grateful to all Orchard House staff for looking after me with kindness, care, respect and dignity in my period of medical need.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you so much for your kind words. We are very happy to have you with us.

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Review from M S (Son of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't say how much we appreciate the care and respect given to our father.
He had said he enjoyed being here with all the care and attention the staff gave him.
Thank you for making his last days happy ones!
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you so much for your kind Feedback!We are very grateful and very happy to hear that our level of care have such a positive impact for our residents life.

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Review from N W (Husband of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy the food at Orchard House and the staff are very caring. Sound progress of my wife has been aided by the treatment she is receiving.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you so much for your kind feedback. Much appreciated.

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Review from J T (Friend of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had to make the decision not seeing home, made the right decision. Staff are wonderful and caring, lovely room.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you so much for your kind feedback. Much appreciated.

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Review from J H (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved into Orchard House Nursing Home in Autumn 2023 from hospital. During her hospital stay it was touch and go whether she would pull through. However, the care at Orchard House has turned this around and Mum is now almost back to the way she was before she fell ill. I do think without their
care she would not still be with us. Initially she was allocated a small room but now in a lovely big airy room and she enjoys watching the comings and goings outside. She has gained weight and although eats only a little she especially enjoys the sandwiches and cakes late afternoons. Mum is a loner and prefers to stay in her room than join in activities but these are always open to her and staff always ask her if she would like to be included.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you so much for your wonderful feedback, much appreciated.

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Review from Gordon R (Husband of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the staff I've engaged with while visiting my wife. She is bed bound and needs 24 hour care. I cannot praise the staff enough, from the managers, to the care staff, laundry staff and cleaners. Very busy people but they all have time to spare for any questions I may have. Also the
home is very clean and tidy.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you so much for your kind feedback, much appreciated.

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Review from Laura H (Daughter-in-law of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law spent 15 months at Orchard House Nursing Home. She had advanced dementia and was well cared for, her needs were met and changed when needed. Communication was excellent and the staff were incredibly caring, from the chef to the cleaning staff and management. For her family, the most
important thing was knowing she was safe and cared for and we felt that completely. Her husband was supported and encouraged to participate in events, and after her sad passing everything was handled with dignity and love. For us, they were outstanding and I would reach out to them immediately when the time comes for support again.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you so much for your kind words. Our staff will be very happy to hear your feedback.

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Review from Ginny Y (Cousin of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been a resident of Orchard House Nursing Home for over a year now. Her overall condition improved immeasurably when she moved to Orchard House. This, I believe, is due to the facilities, food and care of her existing conditions, but more importantly the care and concern of the staff who
have been truly wonderful. The manager has also always been available for updates and feedback as I don't get to visit my cousin often, and is always friendly and approachable.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you so much for your kind words. Much appreciated

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Review from S B (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care that my mother has received over the period of time she has been at Orchard House Care Home. I feel content leaving my mother, knowing that she will be well looked after and cared for by all the members of staff.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you so much for your kind words. Our staff will be very happy to hear your good feedback.

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Review from A P (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Orchard House Nursing Home. All staff are very friendly, warm, caring and professional to the people they look after and the family members / friends that visit. This is when we are greeted at the door and when they are doing their jobs within the home. They treat my dad with
kindness, respect etc., despite his physical and mental disabilities. The manager is so warm, kind, caring, professional. She puts the needs of her residents first, her staff, as well as being kind, caring and more, it is really understanding towards her residents' family members and about their well being too. It is an honour to say, that she truly cares about the family members of the residents. Thank you so much, the manager and to your wonderful team at Orchard House. Keep doing what you are doing. It is much appreciated. Warm regards, to everyone.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you so much for your kind words. Much appreciated.

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Review from D S (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Orchard House has a real homely feel about it.
The staff are like a big family and Mum was made to feel comfortable from the very beginning.
We liked it so much that we decided to move our dad, from another nursing home to join her there.
Sadly, Dad passed away shortly after but we were grateful
that they got to spend time together in a loving atmosphere.
After almost 4 years at Orchard House - Mum's passing, like Dad's, was dealt with, with dignity and respect.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you so much for your kind words. Our staff will be very happy to hear your review. Much appreciated.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Orchard House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Orchard House Nursing Home is calculated as follows: ( (299 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 354 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchard House Nursing Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Vera Liubchivschi

Job Title: Registered Manager Joined: 2017

Our team is headed up by Naveen Chilamkurty, the Group Operations Manager, and Vera Liubchivschi, who has been in the care industry for over ten years. She joined Orchard House and Lodore Nursing Homes in 2017 as a Registered Nurse and became the Home Manager in 2024.


Vera is also a Clinical Psychologist and Family Therapist.


Both Naveen and Vera strive to ensure the effective delivery of holistic person-centred care in a safe environment in accordance with CQC standards. They lead by example and work with a dedicated team to provide high standards of care in a homely and happy environment. They have always maintained good relationships with the local authority and Sutton Clinical Commissioning Group.


"At Orchard House and Lodore Nursing Home, we celebrate difference. Embracing culture and diversity is at the very heart of our offering. We welcome residents from all walks of life - no matter their culture, faith or mother tongue.
I feel it’s very important to maintain our links within our community in Sutton to enhance the lives of the residents, especially around activities. Every day is different and brings new challenges and rewards but my passion is to provide the best possible care to enhance the resident's lives.”


Vera Liubchivschi
Registered Manager

Frequently Asked Questions about Orchard House Nursing Home

What types of Care is Orchard House Nursing Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Orchard House Nursing Home have?

There are 30 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Orchard House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Orchard House Nursing Home to the centre of Sutton?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard House Nursing Home to verify any information. View our terms and conditions. Orchard House Nursing Home has an Enhanced Service - more info.