Orchard House Nursing Home

35 Hallmead Road, Sutton SM1 1RD
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9.9 44 Reviews
  • Orchard House Nursing Home, Sutton
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Care Provided by Orchard House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • Self-Funded Nursing Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

Fees dependent on room and location in the home. Discount offered for shared rooms.

These prices are only a guideline, please contact Orchard House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Vera Liubchivschi (Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (4)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • No visiting restrictions

Parking

  • Parking available on site

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Orchard House Nursing Home Reviews (44)

9.9

Orchard House Nursing Home has a Review Score of 9.9 (9.853) out of 10, based on 39 reviews in the last 2 years.
Over all time Orchard House Nursing Home has 44 reviews.

Overall Experience
  • 41
  • 3
  • 0
  • 0
  • 0
Date Published
  • 44
  • 13
  • 24
  • 39
  • 5
Reviewer Connection to Orchard House Nursing Home
  • 16
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 44, showing 21-40
Review from Leonard D (Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Orchard House has provided me with an excellent standard of essential twenty-four hour residential care which I require due to my chronic medical condition. I am very grateful to all Orchard House staff for looking after me with kindness, care, respect and dignity in my period of medical need.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind words. We are very happy to have you with us.
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Review from M S (Son of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't say how much we appreciate the care and respect given to our father.
He had said he enjoyed being here with all the care and attention the staff gave him.
Thank you for making his last days happy ones!
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind Feedback!We are very grateful and very happy to hear that our level of care have such a positive impact for our residents life.
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Review from N W (Husband of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy the food at Orchard House and the staff are very caring. Sound progress of my wife has been aided by the treatment she is receiving.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind feedback. Much appreciated.
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Review from J T (Friend of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had to make the decision not seeing home, made the right decision. Staff are wonderful and caring, lovely room.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind feedback. Much appreciated.
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Review from J H (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved into Orchard House Nursing Home in Autumn 2023 from hospital. During her hospital stay it was touch and go whether she would pull through. However, the care at Orchard House has turned this around and Mum is now almost back to the way she was before she fell ill. I do think without their
care she would not still be with us. Initially she was allocated a small room but now in a lovely big airy room and she enjoys watching the comings and goings outside. She has gained weight and although eats only a little she especially enjoys the sandwiches and cakes late afternoons. Mum is a loner and prefers to stay in her room than join in activities but these are always open to her and staff always ask her if she would like to be included.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your wonderful feedback, much appreciated.
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Review from Gordon R (Husband of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the staff I've engaged with while visiting my wife. She is bed bound and needs 24 hour care. I cannot praise the staff enough, from the managers, to the care staff, laundry staff and cleaners. Very busy people but they all have time to spare for any questions I may have. Also the
home is very clean and tidy.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind feedback, much appreciated.
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Review from Laura H (Daughter-in-law of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law spent 15 months at Orchard House Nursing Home. She had advanced dementia and was well cared for, her needs were met and changed when needed. Communication was excellent and the staff were incredibly caring, from the chef to the cleaning staff and management. For her family, the most
important thing was knowing she was safe and cared for and we felt that completely. Her husband was supported and encouraged to participate in events, and after her sad passing everything was handled with dignity and love. For us, they were outstanding and I would reach out to them immediately when the time comes for support again.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind words. Our staff will be very happy to hear your feedback.
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Review from Ginny Y (Cousin of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been a resident of Orchard House Nursing Home for over a year now. Her overall condition improved immeasurably when she moved to Orchard House. This, I believe, is due to the facilities, food and care of her existing conditions, but more importantly the care and concern of the staff who
have been truly wonderful. The manager has also always been available for updates and feedback as I don't get to visit my cousin often, and is always friendly and approachable.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind words. Much appreciated
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Review from S B (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care that my mother has received over the period of time she has been at Orchard House Care Home. I feel content leaving my mother, knowing that she will be well looked after and cared for by all the members of staff.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind words. Our staff will be very happy to hear your good feedback.
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Review from A P (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Orchard House Nursing Home. All staff are very friendly, warm, caring and professional to the people they look after and the family members / friends that visit. This is when we are greeted at the door and when they are doing their jobs within the home. They treat my dad with
kindness, respect etc., despite his physical and mental disabilities. The manager is so warm, kind, caring, professional. She puts the needs of her residents first, her staff, as well as being kind, caring and more, it is really understanding towards her residents' family members and about their well being too. It is an honour to say, that she truly cares about the family members of the residents. Thank you so much, the manager and to your wonderful team at Orchard House. Keep doing what you are doing. It is much appreciated. Warm regards, to everyone.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind words. Much appreciated.
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Review from D S (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Orchard House has a real homely feel about it.
The staff are like a big family and Mum was made to feel comfortable from the very beginning.
We liked it so much that we decided to move our dad, from another nursing home to join her there.
Sadly, Dad passed away shortly after but we were grateful
that they got to spend time together in a loving atmosphere.
After almost 4 years at Orchard House - Mum's passing, like Dad's, was dealt with, with dignity and respect.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind words. Our staff will be very happy to hear your review. Much appreciated.
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Review from Anne F (Cousin of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Orchard House Nursing Home has proved to be an excellent care home for my partially paralysed cousin. The staff are friendly, well motivated and supportive. The rooms are well kept and the new owners are keen to make further improvements. I would highly recommend the home.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind words. We are very happy and grateful for your feedback and we will continue to do our best.
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Review from L S (Daughter of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Orchard House since September 2020. She has vascular dementia and was admitted straight from hospital following several falls. We are very pleased with the care she receives. The staff are friendly and caring, this includes nurses, carers and domestic staff. There is
a very low turn over of staff which means good continuity of care, it's important that residents get to know their carers well. The quality of the food is excellent, all freshly cooked by their chef. The home is spotlessly clean and is currently being refurbished by the new owners.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind words. The staff will be very happy to see your feedback and your compliments.
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Review from Barry R (Respite Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience at the care home so far has been wonderful, the staff are there to attend to my needs whenever I need them they are there, and that's daytime and nighttime employees.
As a paraplegic, my needs are different from others, but the staff treat me no differently from the other residents which
I greatly appreciate.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you for your kind words. We are going to do our best to keep you comfortable and happy.
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Review from Lisa B (Daughter of Resident) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in this lovely care home for 7 years and the staff are amazing. They are so kind and patient with my mum. We have never had one concern for her. The atmosphere is welcoming and all the staff go out of their way to help you.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind words and your appreciation. We are going to continue to do our best. We love your Mom and we are very grateful for your support. Kindest regards, Vera and Orchard Team.
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Review from K M (Daughter of Resident) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident in Orchard House Nursing Home for 5 years.
She was brought to the nursing home from the hospital.
She has vascular dementia, Alzheimer's and a heart condition.
In all of this time my mother has been a resident I have never had any serious concerns.
The nurses and
the manager are always available if I have any queries.
I am a regular visitor at Orchard House. I visit 4 to 5 times a week so I see all of the running of home.
The carers are very professional but also are very loving and considerate to my mother.
I would recommend Orchard House.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind words and all your support. Best regards, Vera.
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Review from C L (Daughter of Resident) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Orchard House Nursing Home at the end of 2021. He settled well into his new home and has always seemed happy with his care.
The staff are all very helpful, friendly and my father likes and trusts them, which is a great comfort.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you for your kind words. We will continue to do our best. Kindest regards, Vera.
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Review from Brian E (Son of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was transferred to Orchard House from the local hospital for palliative care due to a combination of a bad fall at home and the effects of prostate cancer. When he arrived at the home it was thought that he did not have long to be with us however because of the excellent care he received at
Orchard House he lived a further 4 months before he peacefully passed away.
Myself and my brothers visited Dad every week and observed how the staff looked after him, at all times they were professional and caring. If we had any concerns we were able to speak to the home manager or the nurse on duty at the time.
Initially, we were concerned about Dad going into a home in his condition however after the first week we knew he was in a good place and I cannot state enough how pleased we were with the care he received in his final days.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing HomeThank you so much for your kind words. Kindest regards, Vera.
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Review from M P (Sister-in-law of Resident) published on 18 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother-in-law has been a resident for some years now. He is brain-damaged and a double amputee. I have always found the staff, caring, thoughtful and treat him with respect and dignity. The home is clean, comfortable and welcoming. There is also a love garden and very nice to go into in the warmer
months. I would have no qualms in recommending the home for anyone.
Reply from Chandra Uwins, Group Operations Manager at Orchard House Nursing HomeThank you so much for your lovely review of our home. It is really appreciated by all the staff.
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Review from Suzanne R (Daughter of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
At Orchard House, the carers are very kind. All of the staff are respectful and treat the residents with dignity.
The food provided is very good and special dietary requirements are catered for. They take the time to make meals that the residents enjoy.
The nurses administer medical care efficiently
and monitor any changes in health requirements. They always have time for their families also.
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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Orchard House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.853 for Orchard House Nursing Home is calculated as follows: ( (388 Excellents x 5) + (54 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 448 Ratings = 4.853
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchard House Nursing Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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