Orchard House Nursing Home

35 Hallmead Road, Sutton SM1 1RD
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9.8 33 Reviews
  • Orchard House Nursing Home, Sutton
Orchard House Nursing Home provides an ideal living environment for adults with care needs to feel empowered and respected, while having access to a professional team skilled in looking after their healthcare complications.

Staff are experienced in safeguarding the well-being of individuals with a learning disability and End of Life care, also offering respite and day care to the Sutton community.

A range of activities and entertainments are made available and an on-site Head Chef supplies a varied food menu based largely on home-grown produce.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • Self-Funded Nursing Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

Fees dependent on room and location in the home. Discount offered for shared rooms.

These prices are only a guideline, please contact Orchard House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Vera Liubchivschi (Manager)

Local Authority / Social Services

Admission Criteria

  • Private residents, NHS and Local Authority referrals
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (4)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • No visiting restrictions

Parking

  • Parking available on site

Orchard House Nursing Home Reviews (33)

9.8

Orchard House Nursing Home has a Review Score of 9.8 (9.833) out of 10, based on 31 reviews in the last 2 years.
Over all time Orchard House Nursing Home has 33 reviews.

Overall Experience
  • 30
  • 3
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Date Published
  • 33
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  • 31
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Reviewer Connection to Orchard House Nursing Home
  • 12
  • 3
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  • 1
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Total of 33, showing 21-33
Review from Anne F (Cousin of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Orchard House Nursing Home has proved to be an excellent care home for my partially paralysed cousin. The staff are friendly, well motivated and supportive. The rooms are well kept and the new owners are keen to make further improvements. I would highly recommend the home.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you so much for your kind words. We are very happy and grateful for your feedback and we will continue to do our best.

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Review from L S (Daughter of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Orchard House since September 2020. She has vascular dementia and was admitted straight from hospital following several falls. We are very pleased with the care she receives. The staff are friendly and caring, this includes nurses, carers and domestic staff. There is
a very low turn over of staff which means good continuity of care, it's important that residents get to know their carers well. The quality of the food is excellent, all freshly cooked by their chef. The home is spotlessly clean and is currently being refurbished by the new owners.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you so much for your kind words. The staff will be very happy to see your feedback and your compliments.

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Review from Barry R (Respite Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience at the care home so far has been wonderful, the staff are there to attend to my needs whenever I need them they are there, and that's daytime and nighttime employees.
As a paraplegic, my needs are different from others, but the staff treat me no differently from the other residents which
I greatly appreciate.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you for your kind words. We are going to do our best to keep you comfortable and happy.

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Review from Lisa B (Daughter of Resident) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in this lovely care home for 7 years and the staff are amazing. They are so kind and patient with my mum. We have never had one concern for her. The atmosphere is welcoming and all the staff go out of their way to help you.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you so much for your kind words and your appreciation. We are going to continue to do our best. We love your Mom and we are very grateful for your support. Kindest regards, Vera and Orchard Team.

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Review from K M (Daughter of Resident) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident in Orchard House Nursing Home for 5 years.
She was brought to the nursing home from the hospital.
She has vascular dementia, Alzheimer's and a heart condition.
In all of this time my mother has been a resident I have never had any serious concerns.
The nurses and
the manager are always available if I have any queries.
I am a regular visitor at Orchard House. I visit 4 to 5 times a week so I see all of the running of home.
The carers are very professional but also are very loving and considerate to my mother.
I would recommend Orchard House.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you so much for your kind words and all your support. Best regards, Vera.

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Review from C L (Daughter of Resident) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Orchard House Nursing Home at the end of 2021. He settled well into his new home and has always seemed happy with his care.
The staff are all very helpful, friendly and my father likes and trusts them, which is a great comfort.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you for your kind words. We will continue to do our best. Kindest regards, Vera.

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Review from Brian E (Son of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was transferred to Orchard House from the local hospital for palliative care due to a combination of a bad fall at home and the effects of prostate cancer. When he arrived at the home it was thought that he did not have long to be with us however because of the excellent care he received at
Orchard House he lived a further 4 months before he peacefully passed away.
Myself and my brothers visited Dad every week and observed how the staff looked after him, at all times they were professional and caring. If we had any concerns we were able to speak to the home manager or the nurse on duty at the time.
Initially, we were concerned about Dad going into a home in his condition however after the first week we knew he was in a good place and I cannot state enough how pleased we were with the care he received in his final days.
Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you so much for your kind words. Kindest regards, Vera.

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Review from M P (Sister-in-law of Resident) published on 18 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother-in-law has been a resident for some years now. He is brain-damaged and a double amputee. I have always found the staff, caring, thoughtful and treat him with respect and dignity. The home is clean, comfortable and welcoming. There is also a love garden and very nice to go into in the warmer
months. I would have no qualms in recommending the home for anyone.
Reply from Chandra Uwins, Group Operations Manager at Orchard House Nursing Home

Thank you so much for your lovely review of our home. It is really appreciated by all the staff.

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Review from Suzanne R (Daughter of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
At Orchard House, the carers are very kind. All of the staff are respectful and treat the residents with dignity.
The food provided is very good and special dietary requirements are catered for. They take the time to make meals that the residents enjoy.
The nurses administer medical care efficiently
and monitor any changes in health requirements. They always have time for their families also.
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Review from Wanda S (Daughter of Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say thank you very much to all employees of this nursing home. Professional staff who treated my father with empathy and made him feel very special. My father was a bedridden person who needed daily help with eating, drinking, toileting etc. Huge sacrifice of the nursing home staff,
they are treating residents and their families friendly and respectably. I never ever had any concerns about the care that my father had received. I am very grateful to all of them. Thank you.
Reply from Chandra Uwins, Group Operations Manager at Orchard House Nursing Home

Thank you for your kind words. I will pass your review on to our staff. They all work extremely hard and it is lovely when we can show them how much they are appreciated by residents and their families.

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Review from L B (Daughter of Resident) published on 21 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is cared for so well here and I have complete peace of mind knowing he is being looked after by the manager and the team.
They treat my dad with compassion and dignity and have supported my family throughout difficult times.
They have gone out of their way to arrange family celebrations
at the home so that my dad can still be a part of special occasions.
I would highly recommend this care home and thank you to all of the staff.
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Review from Lorna A (Wife of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Orchard House since 2012 and myself and family are extremely grateful for the love and care he continues to receive. The staff are approachable and friendly and the home is clean and homely.
Reply from Chandra Uwins, Group Operations Manager at Orchard House Nursing Home

Thank you for your kind words, we will continue to care for your husband to our usual high standards.

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Review from Alison P (Daughter-in-law of Resident) published on 22 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Thank you so much to everyone for the care and love you gave, not only to my mother in law but to the whole family during her time she spent with you. The moment we came to look at Orchard House we knew we had found the right Home and have not been disappointed. I recommend Orchard House to anyone who
wants their loved ones to be well looked after. We can’t thank every one of you enough.
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Orchard House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Orchard House Nursing Home is calculated as follows: ( (299 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 354 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchard House Nursing Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Vera Liubchivschi

Job Title: Registered Manager Joined: 2017

Our team is headed up by Naveen Chilamkurty, the Group Operations Manager, and Vera Liubchivschi, who has been in the care industry for over ten years. She joined Orchard House and Lodore Nursing Homes in 2017 as a Registered Nurse and became the Home Manager in 2024.


Vera is also a Clinical Psychologist and Family Therapist.


Both Naveen and Vera strive to ensure the effective delivery of holistic person-centred care in a safe environment in accordance with CQC standards. They lead by example and work with a dedicated team to provide high standards of care in a homely and happy environment. They have always maintained good relationships with the local authority and Sutton Clinical Commissioning Group.


"At Orchard House and Lodore Nursing Home, we celebrate difference. Embracing culture and diversity is at the very heart of our offering. We welcome residents from all walks of life - no matter their culture, faith or mother tongue.
I feel it’s very important to maintain our links within our community in Sutton to enhance the lives of the residents, especially around activities. Every day is different and brings new challenges and rewards but my passion is to provide the best possible care to enhance the resident's lives.”


Vera Liubchivschi
Registered Manager

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard House Nursing Home to verify any information. View our terms and conditions. Orchard House Nursing Home has an Enhanced Service - more info.