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- Orchard House Nursing Home







Orchard House Nursing Home provides an ideal living environment for adults with care needs to feel empowered and respected, while having access to a professional team skilled in looking after their healthcare complications.
Staff are experienced in safeguarding the well-being of individuals with a learning disability and End of Life care, also offering respite and day care to the Sutton community.
A range of activities and entertainments are made available and an...
Care Provided by Orchard House Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees dependent on room and location in the home. Discount offered for shared rooms.
The price(s) shown are provided by the care home. Contact Orchard House Nursing Home for full pricing details and T&Cs.
Contact Orchard House Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Elderose
- Private Owned
Person in charge
- Vera Liubchivschi (Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (4)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- No visiting restrictions
Parking
- Parking available on site
Orchard House Nursing Home Reviews (57)
Orchard House Nursing Home has a Review Score of 9.9 (9.879) out of 10, based on 51 reviews in the last 2 years.
Over all time Orchard House Nursing Home has 57 reviews.
My mother been here over a year now. Her care has been excellent. She did have some communication issues not being a good English speaker but settled in after a time. Staff are always polite & helpful.
When it comes to hospital transport, they are finding it hard to get for my mum.
From day one Orchard house staff have been wonderful. My wife and l turned up unannounced and were invited in for a cup of tea and a chat. They showed us around the home. The kitchen is clean, the rooms are spacious and light and the garden is a beautiful, peaceful place. The management helped straight away and made every effort to make my aunts move as pleasant and easy as they possibly could. Which we are grateful for. We looked at many other nursing homes but felt Orchard house was perfect for my aunt.
Thank you so much for your kind Feedback.Much appreciated.
We visited my Aunt who moved to the nursing home recently after a cancer diagnosis. She had previously been independent, so this has been a huge change for her, and she has understandably had trouble adjusting to her new environment. But she recognises that this is a safe place for her, where they can help with pain relief, and also her future care when she deteriorates and needs palliative care. The nursing home have been so helpful in trying to help her settle in, and have been proactive in helping to resolve any issues that arise. We spoke to the very helpful deputy manager, Georgiana, during our visit (a meeting that was easy to arrange) to discuss future care planning for our Aunt, and I'm so glad we did. Also, the local GP has been regularly seeing my Aunt to help with her care. Thank you Orchard House! We know our Aunt is safe and well looked after with you.
Thank you so much for your kind words.It means a lot for our Team to feel that our hard work is deeply appreciated .
All seems to be good for April's care, and medical needs.
Thank you so much for your kind words. We are grateful for your appreciation.
The care and support is exceptional. They are treating my Aunt with dignity, giving her time and space to settle in. The staff are kind, caring and friendly. The management run the home efficiently and communication is prompt and clear. The home is spotless and the rooms are bright and airy. The menu is updated weekly with a variety of nutritional fresh food. There is onsite parking and the garden is beautiful with a summer house and canopy for shade. Orchard House Nursing Home provides a safe and secure place for my Aunt.
Thank you so much for your kind feedback, much appreciated. The staff are very happy to see their hard work being recognized and appreciated.
The home is peaceful and a home from home. My husband is settled and seems to like the staff who care for him. There have been improvements to security over the months I have been coming here. The management listened to any concerns raised when settling my husband in. He can be difficult, but they seem to take it in their stride nonetheless.
Tank you so much for your Feedback, much appreciated.
He has been very pleased to find that the staff are kind and patient, and his care needs have been well looked after.
I have had a very good experience. The standard of care was excellent. I would recommend Orchard House.
Thank you for your kind Feedback.We are very pleased to hear your appreciation.
I find all the staff at Orchard House are pleasant and helpful and very caring in their attitudes.
Thank you so much for your kind Feedback.Much appreciated.
My friend always seems to be looked after well. Even though she's bedbound. Food is excellent. Thank you.
Thank you for your kind Feedback .We are very pleased to hear your thoughts about the care provided at Lodore .
We were always greeted with a welcome smile from regular staff who we became to know and trust.
They not only looked after our Mum (and our Dad for a short time) but they were always at hand to speak with myself and my sister and to reassure us, especially at difficult times.
Any questions, queries or concerns that we had regarding our mum, were dealt with quickly and efficiently by the manager and the team.
Our Mum passed away peacefully in a place that had become her home and where she was respected and cared for.
Thank you to everyone at Orchard house - you are all truly wonderful
Thank you for your kind words. Much appreciated.
My mother had her last days here and was very happy. Now my mother-in-law is enjoying the lovely atmosphere and friendly staff at Orchard House.
Thank you very much for your kind Feedback. We are very happy to hear that our care had such a good impact on someone's last days while at Orchard House.
My mum was really cared for brilliantly at Orchard House for the last few weeks of her life. All staff were very kind, professional and dignified to the end, many thanks for looking after my mum.
Thank you so very much for the positive Feedback.We are very happy to see that our care is highly appreciated and really makes a difference.
Orchard House has provided me with an excellent standard of essential twenty-four hour residential care which I require due to my chronic medical condition. I am very grateful to all Orchard House staff for looking after me with kindness, care, respect and dignity in my period of medical need.
Thank you so much for your kind words. We are very happy to have you with us.
He had said he enjoyed being here with all the care and attention the staff gave him.
Thank you for making his last days happy ones!
Thank you so much for your kind Feedback!We are very grateful and very happy to hear that our level of care have such a positive impact for our residents life.
I enjoy the food at Orchard House and the staff are very caring. Sound progress of my wife has been aided by the treatment she is receiving.
Thank you so much for your kind feedback. Much appreciated.
Had to make the decision not seeing home, made the right decision. Staff are wonderful and caring, lovely room.
Thank you so much for your kind feedback. Much appreciated.
My Mum moved into Orchard House Nursing Home in Autumn 2023 from hospital. During her hospital stay it was touch and go whether she would pull through. However, the care at Orchard House has turned this around and Mum is now almost back to the way she was before she fell ill. I do think without their care she would not still be with us. Initially she was allocated a small room but now in a lovely big airy room and she enjoys watching the comings and goings outside. She has gained weight and although eats only a little she especially enjoys the sandwiches and cakes late afternoons. Mum is a loner and prefers to stay in her room than join in activities but these are always open to her and staff always ask her if she would like to be included.
Thank you so much for your wonderful feedback, much appreciated.
I would like to thank the staff I've engaged with while visiting my wife. She is bed bound and needs 24 hour care. I cannot praise the staff enough, from the managers, to the care staff, laundry staff and cleaners. Very busy people but they all have time to spare for any questions I may have. Also the home is very clean and tidy.
Thank you so much for your kind feedback, much appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 November 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Orchard House Nursing Home.
There are no upcoming events for Orchard House Nursing Home.
Awards / Recognitions (2)
- 30 Jan 2026Recipient: Elderose
- 30 Jan 2026Recipient: Orchard House Nursing Home
Accreditations
There are no accreditations posted yet for Orchard House Nursing Home.
Meet the Team (1)

Our team is headed up by Naveen Chilamkurty, the Group Operations Manager, and Vera Liubchivschi, who has been in the care industry for over ten years. She joined Orchard House and Lodore Nursing Homes in 2017 as a Registered Nurse and became the Home Manager in 2024.
Vera is also a Clinical Psychologist and Family Therapist.
Both Naveen and Vera strive to ensure the effective delivery of holistic person-centred care in a safe environment in accordance with CQC standards. They lead by example and work with a dedicated team to provide high standards of care in a homely and happy environment. They have always maintained good relationships with the local authority and Sutton Clinical Commissioning Group.
"At Orchard House and Lodore Nursing Home, we celebrate difference. Embracing culture and diversity is at the very heart of our offering. We welcome residents from all walks of life - no matter their culture, faith or mother tongue.
I feel it’s very important to maintain our links within our community in Sutton to enhance the lives of the residents, especially around activities. Every day is different and brings new challenges and rewards but my passion is to provide the best possible care to enhance the resident's lives.”
Vera LiubchivschiRegistered Manager
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard House Nursing Home to verify any information. View our terms and conditions. Orchard House Nursing Home has an Enhanced Service -more info.