Orchard House Nursing Home

35 Hallmead Road, Sutton SM1 1RD
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9.8 27 Reviews
  • Orchard House Nursing Home, Sutton
Orchard House Nursing Home provides an ideal living environment for adults with care needs to feel empowered and respected, while having access to a professional team skilled in looking after their healthcare complications.

Staff are experienced in safeguarding the well-being of individuals with a learning disability and End of Life care, also offering respite and day care to the Sutton community.

A range of activities and entertainments are made available and an on-site Head Chef supplies a varied food menu based largely on home-grown produce.

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Care Provided by Orchard House Nursing Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Vera Liubchivschi (Manager)
  • Admission Criteria
    • Private residents, NHS and Local Authority referrals
    • Ages 50+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (4)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Orchard House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,600
    • Self-Funded Nursing Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £1,400 – £1,600
    • RESPITE Self-Funded Nursing Care £1,400 – £1,600

  • Fees dependent on room and location in the home. Discount offered for shared rooms.
  • (these prices are only a guideline, please contact Orchard House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions


  • Parking

  • Parking available on site


Orchard House Nursing Home Reviews (27)

Total of 27, showing 21-27
9.8

Orchard House Nursing Home has a Review Score of 9.8 (9.827) out of 10, based on 26 reviews in the last 2 years. Over all time Orchard House Nursing Home has 27 reviews.

Overall Experience

  • 26
  • 1
  • 0
  • 0
  • 0

Date Published

27
20
22
26
1

Review from Brian E (Son of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Orchard House from the local hospital for palliative care due to a combination of a bad fall at home and the effects of prostate cancer. When he arrived at the home it was thought that he did not have long to be with us however because of the excellent care he received at
Orchard House he lived a further 4 months before he peacefully passed away.
Myself and my brothers visited Dad every week and observed how the staff looked after him, at all times they were professional and caring. If we had any concerns we were able to speak to the home manager or the nurse on duty at the time.
Initially, we were concerned about Dad going into a home in his condition however after the first week we knew he was in a good place and I cannot state enough how pleased we were with the care he received in his final days.

Reply from Vera Liubchivschi, Manager at Orchard House Nursing Home

Thank you so much for your kind words. Kindest regards, Vera.


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Review from M P (Sister-in-law of Resident) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been a resident for some years now. He is brain-damaged and a double amputee. I have always found the staff, caring, thoughtful and treat him with respect and dignity. The home is clean, comfortable and welcoming. There is also a love garden and very nice to go into in the warmer
months. I would have no qualms in recommending the home for anyone.

Reply from Chandra Uwins, Group Operations Manager at Orchard House Nursing Home

Thank you so much for your lovely review of our home. It is really appreciated by all the staff.


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Review from Suzanne R (Daughter of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At Orchard House, the carers are very kind. All of the staff are respectful and treat the residents with dignity.
The food provided is very good and special dietary requirements are catered for. They take the time to make meals that the residents enjoy.
The nurses administer medical care efficiently
and monitor any changes in health requirements. They always have time for their families also.

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Review from Wanda S (Daughter of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say thank you very much to all employees of this nursing home. Professional staff who treated my father with empathy and made him feel very special. My father was a bedridden person who needed daily help with eating, drinking, toileting etc. Huge sacrifice of the nursing home staff,
they are treating residents and their families friendly and respectably. I never ever had any concerns about the care that my father had received. I am very grateful to all of them. Thank you.

Reply from Chandra Uwins, Group Operations Manager at Orchard House Nursing Home

Thank you for your kind words. I will pass your review on to our staff. They all work extremely hard and it is lovely when we can show them how much they are appreciated by residents and their families.


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Review from L B (Daughter of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is cared for so well here and I have complete peace of mind knowing he is being looked after by the manager and the team.
They treat my dad with compassion and dignity and have supported my family throughout difficult times.
They have gone out of their way to arrange family celebrations
at the home so that my dad can still be a part of special occasions.
I would highly recommend this care home and thank you to all of the staff.

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Review from Lorna A (Wife of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Orchard House since 2012 and myself and family are extremely grateful for the love and care he continues to receive. The staff are approachable and friendly and the home is clean and homely.

Reply from Chandra Uwins, Group Operations Manager at Orchard House Nursing Home

Thank you for your kind words, we will continue to care for your husband to our usual high standards.


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Review from Alison P (Daughter-in-law of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you so much to everyone for the care and love you gave, not only to my mother in law but to the whole family during her time she spent with you. The moment we came to look at Orchard House we knew we had found the right Home and have not been disappointed. I recommend Orchard House to anyone who
wants their loved ones to be well looked after. We can’t thank every one of you enough.

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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Orchard House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Orchard House Nursing Home is calculated as follows: ( (246 Excellents x 5) + (45 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 294 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard House Nursing Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Vera Liubchivschi

Job Title: Registered Manager

Joined: 2017

Our team is headed up by Chandra Uwins- the Group Operations Manager who has been part of the Team for over twenty years and Vera Liubchivschi, who has been in the care industry for over ten years. She joined Orchard House and Lodore Nursing Homes in 2017 as a Registered Nurse and became the Home Manager in 2024.


Vera is also a Clinical Psychologist and Family Therapist.


Both, Chandra and Vera, strive to ensure the effective delivery of holistic person-centred care in a safe environment in accordance with CQC standards. They lead by example and work with a dedicated team to provide high standards of care in a homely and happy environment. They have always maintained good relationships with the local authority and Sutton Clinical Commissioning Group.


"At Orchard House and Lodore Nursing Home, we celebrate difference. Embracing culture and diversity is at the very heart of our offering. We welcome residents from all walks of life - no matter their culture, faith or mother tongue.
I feel it’s very important to maintain our links within our community in Sutton to enhance the lives of the residents, especially around activities. Every day is different and brings new challenges and rewards but my passion is to provide the best possible care to enhance the resident's lives.”


Vera Liubchivschi
Registered Manager