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- Orchard House Nursing Home







Orchard House Nursing Home provides an ideal living environment for adults with care needs to feel empowered and respected, while having access to a professional team skilled in looking after their healthcare complications.
Staff are experienced in safeguarding the well-being of individuals with a learning disability and End of Life care, also offering respite and day care to the Sutton community.
A range of activities and entertainments are made available and an...
Care Provided by Orchard House Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees dependent on room and location in the home. Discount offered for shared rooms.
The price(s) shown are provided by the care home. Contact Orchard House Nursing Home for full pricing details and T&Cs.
Contact Orchard House Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Elderose
- Private Owned
Person in charge
- Vera Liubchivschi (Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (4)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- No visiting restrictions
Parking
- Parking available on site
Orchard House Nursing Home Reviews (57)
Orchard House Nursing Home has a Review Score of 9.9 (9.879) out of 10, based on 51 reviews in the last 2 years.
Over all time Orchard House Nursing Home has 57 reviews.
My mother in law spent 15 months at Orchard House Nursing Home. She had advanced dementia and was well cared for, her needs were met and changed when needed. Communication was excellent and the staff were incredibly caring, from the chef to the cleaning staff and management. For her family, the most important thing was knowing she was safe and cared for and we felt that completely. Her husband was supported and encouraged to participate in events, and after her sad passing everything was handled with dignity and love. For us, they were outstanding and I would reach out to them immediately when the time comes for support again.
Thank you so much for your kind words. Our staff will be very happy to hear your feedback.
My cousin has been a resident of Orchard House Nursing Home for over a year now. Her overall condition improved immeasurably when she moved to Orchard House. This, I believe, is due to the facilities, food and care of her existing conditions, but more importantly the care and concern of the staff who have been truly wonderful. The manager has also always been available for updates and feedback as I don't get to visit my cousin often, and is always friendly and approachable.
Thank you so much for your kind words. Much appreciated
I am very happy with the care that my mother has received over the period of time she has been at Orchard House Care Home. I feel content leaving my mother, knowing that she will be well looked after and cared for by all the members of staff.
Thank you so much for your kind words. Our staff will be very happy to hear your good feedback.
I would highly recommend Orchard House Nursing Home. All staff are very friendly, warm, caring and professional to the people they look after and the family members / friends that visit. This is when we are greeted at the door and when they are doing their jobs within the home. They treat my dad with kindness, respect etc., despite his physical and mental disabilities. The manager is so warm, kind, caring, professional. She puts the needs of her residents first, her staff, as well as being kind, caring and more, it is really understanding towards her residents' family members and about their well being too. It is an honour to say, that she truly cares about the family members of the residents. Thank you so much, the manager and to your wonderful team at Orchard House. Keep doing what you are doing. It is much appreciated. Warm regards, to everyone.
Thank you so much for your kind words. Much appreciated.
The staff are like a big family and Mum was made to feel comfortable from the very beginning.
We liked it so much that we decided to move our dad, from another nursing home to join her there.
Sadly, Dad passed away shortly after but we were grateful that they got to spend time together in a loving atmosphere.
After almost 4 years at Orchard House - Mum's passing, like Dad's, was dealt with, with dignity and respect.
Thank you so much for your kind words. Our staff will be very happy to hear your review. Much appreciated.
Orchard House Nursing Home has proved to be an excellent care home for my partially paralysed cousin. The staff are friendly, well motivated and supportive. The rooms are well kept and the new owners are keen to make further improvements. I would highly recommend the home.
Thank you so much for your kind words. We are very happy and grateful for your feedback and we will continue to do our best.
My mother has been a resident at Orchard House since September 2020. She has vascular dementia and was admitted straight from hospital following several falls. We are very pleased with the care she receives. The staff are friendly and caring, this includes nurses, carers and domestic staff. There is a very low turn over of staff which means good continuity of care, it's important that residents get to know their carers well. The quality of the food is excellent, all freshly cooked by their chef. The home is spotlessly clean and is currently being refurbished by the new owners.
Thank you so much for your kind words. The staff will be very happy to see your feedback and your compliments.
My mum has been in this lovely care home for 7 years and the staff are amazing. They are so kind and patient with my mum. We have never had one concern for her. The atmosphere is welcoming and all the staff go out of their way to help you.
Thank you so much for your kind words and your appreciation. We are going to continue to do our best. We love your Mom and we are very grateful for your support. Kindest regards, Vera and Orchard Team.
She was brought to the nursing home from the hospital.
She has vascular dementia, Alzheimer's and a heart condition.
In all of this time my mother has been a resident I have never had any serious concerns.
The nurses and the manager are always available if I have any queries.
I am a regular visitor at Orchard House. I visit 4 to 5 times a week so I see all of the running of home.
The carers are very professional but also are very loving and considerate to my mother.
I would recommend Orchard House.
Thank you so much for your kind words and all your support. Best regards, Vera.
The staff are all very helpful, friendly and my father likes and trusts them, which is a great comfort.
Thank you for your kind words. We will continue to do our best. Kindest regards, Vera.
Myself and my brothers visited Dad every week and observed how the staff looked after him, at all times they were professional and caring. If we had any concerns we were able to speak to the home manager or the nurse on duty at the time.
Initially, we were concerned about Dad going into a home in his condition however after the first week we knew he was in a good place and I cannot state enough how pleased we were with the care he received in his final days.
Thank you so much for your kind words. Kindest regards, Vera.
My brother-in-law has been a resident for some years now. He is brain-damaged and a double amputee. I have always found the staff, caring, thoughtful and treat him with respect and dignity. The home is clean, comfortable and welcoming. There is also a love garden and very nice to go into in the warmer months. I would have no qualms in recommending the home for anyone.
Thank you so much for your lovely review of our home. It is really appreciated by all the staff.
The food provided is very good and special dietary requirements are catered for. They take the time to make meals that the residents enjoy.
The nurses administer medical care efficiently and monitor any changes in health requirements. They always have time for their families also.
I would like to say thank you very much to all employees of this nursing home. Professional staff who treated my father with empathy and made him feel very special. My father was a bedridden person who needed daily help with eating, drinking, toileting etc. Huge sacrifice of the nursing home staff, they are treating residents and their families friendly and respectably. I never ever had any concerns about the care that my father had received. I am very grateful to all of them. Thank you.
Thank you for your kind words. I will pass your review on to our staff. They all work extremely hard and it is lovely when we can show them how much they are appreciated by residents and their families.
They treat my dad with compassion and dignity and have supported my family throughout difficult times.
They have gone out of their way to arrange family celebrations at the home so that my dad can still be a part of special occasions.
I would highly recommend this care home and thank you to all of the staff.
My husband has been a resident at Orchard House since 2012 and myself and family are extremely grateful for the love and care he continues to receive. The staff are approachable and friendly and the home is clean and homely.
Thank you for your kind words, we will continue to care for your husband to our usual high standards.
Thank you so much to everyone for the care and love you gave, not only to my mother in law but to the whole family during her time she spent with you. The moment we came to look at Orchard House we knew we had found the right Home and have not been disappointed. I recommend Orchard House to anyone who wants their loved ones to be well looked after. We can’t thank every one of you enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 November 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Orchard House Nursing Home.
There are no upcoming events for Orchard House Nursing Home.
Awards / Recognitions (2)
- 30 Jan 2026Recipient: Elderose
- 30 Jan 2026Recipient: Orchard House Nursing Home
Accreditations
There are no accreditations posted yet for Orchard House Nursing Home.
Meet the Team (1)

Our team is headed up by Naveen Chilamkurty, the Group Operations Manager, and Vera Liubchivschi, who has been in the care industry for over ten years. She joined Orchard House and Lodore Nursing Homes in 2017 as a Registered Nurse and became the Home Manager in 2024.
Vera is also a Clinical Psychologist and Family Therapist.
Both Naveen and Vera strive to ensure the effective delivery of holistic person-centred care in a safe environment in accordance with CQC standards. They lead by example and work with a dedicated team to provide high standards of care in a homely and happy environment. They have always maintained good relationships with the local authority and Sutton Clinical Commissioning Group.
"At Orchard House and Lodore Nursing Home, we celebrate difference. Embracing culture and diversity is at the very heart of our offering. We welcome residents from all walks of life - no matter their culture, faith or mother tongue.
I feel it’s very important to maintain our links within our community in Sutton to enhance the lives of the residents, especially around activities. Every day is different and brings new challenges and rewards but my passion is to provide the best possible care to enhance the resident's lives.”
Vera LiubchivschiRegistered Manager
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard House Nursing Home to verify any information. View our terms and conditions. Orchard House Nursing Home has an Enhanced Service -more info.