Prince George Duke of Kent Court

All of the staff at Prince George Duke of Kent Court are so accommodating. It is always a happy place and the residents are very well looked after. Safety and security are exceptional. Always there to reassure and support 10/10.

After my mum had spent 6 years in another home, she moved to Prince George. Her care here had been far superior to the care she received in the other home.

The staff are very caring and friendly.

Could not fault the care my mother received here.

I cannot fault the care my mother has received from all the staff at Prince George Duke of Kent Court. Whilst she was strong enough, they encouraged her to mingle with other residents, which included getting involved in the scheduled daily activities, singing being her favourite. This definitely helped her to settle in and to make Prince George Duke of Kent, her new home. More recently she has become extremely frail and I honestly believe that my mother would not be here today if it was not for the fantastic, around the clock care, she is receiving.

The management at Prince George encourages constructive feedback from both residents and family members and from personal experience suggestions put forward have been considered and acted upon if appropriate.

Overall, my sisters and I could not have chosen a better 'home' for our mother.

This care home is very clean, pleasant and well run. The staff care about the residents and are very understanding and accommodating when arranging for a new resident or attending to a request from a resident. The residents are happy, well looked after and enjoy various events/activities. I have recommended this care home to many people and assisted them in becoming residents. Very pleasant surroundings with amenities close by and good gardens etc.

The only comment I would make is the opportunity to have a shower booked on a regular basis, say a couple of set days.

We have recently moved from one care home to another, after being given notice for no actual reason and can not express highly enough how great "all" the staff at Prince George Duke of Kent Court have been.

The difference between the two cares homes is quite unbelievable and because something looks fantastic doesn't mean anything at all.

We are only 3 months into using Prince George and I can't believe how fantastic they are and the difference is incredible and the change in who we keep an eye over is incredible.

Fantastic 10/10.

The overall care here is excellent, staff are friendly, approachable and kind.

Management are working diligently with residents and the resident's family and friends to ensure that any concerns that do arise are dealt with as quickly as possible with a positive result.

As with any business, sickness and holidays can mean that sometimes the home is short staffed and agency staff are drafted in to cover, which is not ideal. Management are recruiting high-quality staff to ensure this is kept to a minimum.

On the whole, we are delighted with our choice and our thanks go to the amazing management and staff who ensure my Dad feels safe and secure, enjoys delicious food, clean clothes and a warm, caring and odour free environment.

The management and staff should feel very proud of their achievements. We would highly recommend this home and consider it in the top 5% of care homes available.

I was mostly unobserved so this wasn't just for my benefit.

Generally care is good and the laundry system is not great as items go missing and mother ends up with other clothes. One on one interaction could be greatly improved.

This home would receive a higher rating if it were to undergo a refurbishment. Many parts of the home and its accommodation are dated - especially when one considers the monthly fees.

My mother became a resident on 1st November 2015. In my view, standards were not the best and over a period of time, became totally unacceptable. We would visit armed with dusters, wet wipes and anti-septic sprays - approximately 6 months ago, new staff came on board under new management. When I visited more recently, it became apparent that improvements were there for all to see. This weekend I offered my congratulations to the manager. It was a delight to visit my mother, she was fresh and clean. Her room was a delight (thanks to the cleaner). Well done to all - I can sleep at night.

The care home had pleasant and caring staff who looked after residents well. Lunch with my friend was excellent. The accommodation was good, clean and well kept. The atmosphere was very friendly and the residents were happy.

The 'friends' new project to improve impersonal corridors with large coloured prints works well and makes a noticeable difference, adding warmth to what would have been stark corridors.

The potty in her commode does not get cleaned often enough!! Smells when the lid is lifted. It has been reported to the staff.

I have sometimes had lunch with my father and each time the meal has been good.

I think the home is pretty good though no experience of any other. We (the residents) are all with varying disabilities and think the carers do their best for us. Of course, like any other organisation, some staff are better than others.

I have a room with an ensuite with a loo and basin, however, I am now in a wheelchair so need 2 carers to put me on a commode or take me to the bath or shower.

The food is varied and there are a lot of activities. It is expensive if you are having to pay yourself like me but I get the impression it is better than other homes.

We are very happy with the treatment of our aunt.

This was my second visit - again, when my family went on holiday. I was so well looked after and fed extremely well - even to an early morning cup of tea in bed. My family appreciate the fact that's nursing care is available if needed. Personally, I tell everyone, I am off to my "holiday hotel". Staff were all happy and cheerful.

My father spent the last three, and happiest years of his life at Prince George Duke of Kent Court. He moved to Chislehurst after the death of my mother and quickly settled into a safe and caring environment. His room was light and clean and had a lovely view. He was never bored as he always had someone to talk to or a planned activity to participate in. The staff and the residents were amazing and they became his extended family, he absolutely flourished.

On warm sunny days, he would sit outside in the beautiful garden reading his newspaper or playing golf on the putting green or sometimes just idly passing the time of day. He was always treated with the utmost respect and dignity. I enjoyed visiting him and would regularly stay to lunch. The food was always of a high standard and beautifully presented. The staff were always extremely kind and caring towards my father, nothing was ever too much trouble. They are lead by a strong, dynamic and highly organised management team.

This is a truly 5-star care home for the elderly. "Caring" runs through every single member of staff even maintenance and office staff display a caring nature. Food is excellent, attention is first class and everywhere is spotlessly clean. Activities are many and varied.