Prince George Duke of Kent Court

Nobody likes to put a relative into a care home but I am very pleased with the care that he receives. The staff and management are very caring and keep you well informed of any problems or concerns. My only complaint is the bedrooms. Obviously I know they have to be cleaned but I feel they are very hospital-like and not very homely. It is comforting to know that Dad is being well looked after.

Our family feel that Prince George Duke of Kent fulfils our mother's needs. All staff are approachable, including the management.

I was in respite in this care home following a hip replacement, and also previously for a respite stay when my daughter was away. During both periods of respite I found the staff to be very pleasant and helpful and the food very good. The interior of building itself could do with updating, however, and it would be nicer if the bedrooms could be either ensuite or at least each bedroom have its own toilet.

My mother went to Prince George Duke of Kent Court in August last year. She has settled in very well and made some very nice friends there. The staff are always approachable and very friendly, they always acknowledge my Mum when they see her and always speak to us and update us if they have any concerns. Food is of a good standard as is entertainment which has something arranged most days. The take the residents out for days and outings. The home is clean and well cared for with lovely gardens to sit in. The manager is always available and works very hard.

The care given to the residents of this home is outstanding. This includes all personnel that work there carers, office staff, kitchen staff, facilities everybody. The home is kept clean and tidy at all times. The food is exceptional and you will definitely not starve here. All in all outstanding.

After 3 attempts to place my husband in a caring home, unsure of his safety - finally, I was introduced to Prince George Duke of Kent Court. First impressions were positive - warmth and friendliness. So at Christmas 2018, we place him in a lovely sun-filled room with his own facilities. The Christmas entertainment was brilliant and we danced together. Wonderful experience for everyone. But the best is the total love and constant awareness towards all residents - everyone is special. The dining room is a lovely experience, full of good food and personally served. Even the laundry is perfect! In fact, I cannot fault any aspect of Prince George Duke of Kent Court. Thank you all.

Prior to my mother-in-law (plus her husband at the time), I visited four other homes in the area. The atmosphere and facilities at Duke of Kent compared very favourably with the competition.

My father moved to Prince George Duke of Kent Court 6 months ago. It is professionally run, with well trained and supportive staff and management. Dad's room has its own toilet and wash basin and is fitted with a ceiling hoist if needed as he is wheelchair bound. Like the rest of the building, it is clean and light with adequate space. Dad has liked the food and having eaten with him there, I can confirm that it is very nice. There are varied activities each month and dad has been to Herne Bay with a small group and looks forward to a trip to Hyde Park in April. Communication with relatives is good.

They continue to provide excellent help to my wife who is totally dependent on them. Any queries I have get answered/dealt with almost immediately. My wife sometimes requires different food to the menu due to her disabilities which they are only too willing to oblige. Her health is very well monitored.

My mother is receiving excellent care at the Prince George. The permanent staff are professional, compassionate, patient and attentive to the needs of both the residents and their families. The home care manager is exceptional, readily approachable and responds promptly to issues raised. Overall the atmosphere is friendly and welcoming. Considerable effort has been made to improve the activities on offer. The food is good. The only negative is Mum’s room which is rather small.

Knowing my dad is in safe and caring hands takes the worry away from me, he had become a recluse not hearing or seeing anyone for days. He is definitely happier now. All management and staff are so caring and attentive. Just the one negative is his room, it is not very homely.

My dad has been in this Masonic care home for eighteen months now and I am very happy with the care he receives.

My father has been in Prince George since April 2016. The staff are all of the highest standard and very caring. They are led by a caring and highly competent management team who succeed in ensuring that residents receive the care and attention that they need. But importantly they go that extra mile for which I and my family are very grateful. Thanks to them for all that they do. We would highly recommend Prince George.

The care that my mother received for the three-year duration of her stay prior to her death was exceptional. The permanent staff displayed patience and compassion in sometimes difficult circumstances. The unexpected and extraordinary display of emotion that was displayed by all members of staff when my mother passed away demonstrated the genuine love that they felt for her. It is a mark of excellent management that every member of staff, be they responsible for the direct care or in more ancillary roles, obviously felt themselves to be an important part of the caring team.

Both of my parents stayed at Prince George Duke of Kent Court for 2 weeks respite care whilst work was being done on their house. From the moment they arrived, they were made to feel cared for and safe. The staff are all warm, kind and compassionate and nothing is too much trouble. My mother enjoyed the daily activities and came out of herself a lot. Mum will eventually have to go in for full-time care due to health issues but says she will have no hesitation or fear in doing so now and will look forward to it. She would move in tomorrow if she could! Dad is less keen to move in full time but this is not a judgement on the home or the standard of care in any way but only because he is very reluctant to give up his independence. The food was lovely and freshly prepared daily. I wouldn't hesitate to recommend the home or to have my parents stay again in the future - either for respite again or as permanent residents.

Thanks to all the residents the event was most worthwhile. I know the residents enjoyed it from the many positive comments which were made.

A massive thank you to all the management and staff.

A well-run care home with lots of entertainment, plus visitors are well looked after as well, with tea and biscuits in the afternoon.

Mum passed away at Prince George aged 90. The staff were supportive, compassionate, caring and kind. They stayed past their finish time and worked beyond the call of duty. I can rest at ease knowing mum was so well looked after.

We are very pleased with the care our father is receiving at Prince George Duke of Kent Court. The majority of the staff are kind and caring. Management seems strong and staff are led by example. The staff are friendly and all know residents by name. Usually, there is a good agenda of daily activities and residents are encouraged to join in.