Prince George Duke of Kent Court

Shepherds Green, Chislehurst BR7 6PA

Prince George Duke of Kent Court is a purpose-built accommodation with an attractive location. The Home is surrounded by gardens containing a large collection of rose bushes as well as many shrubs, providing pleasant areas to sit and relax. A concrete path borders the garden, allowing residents with frames or wheelchairs to have unrestrained access. Part of the lawn area is laid out for putting, which is enjoyed by residents, their family and friends. The Home operates a traditional ‘hotel’ style of care, where residents share communal facilities. The categories of care offered are dependent upon people's assessed individual needs. All Homes can offer places to people with dementia, dependent on the individual needs of the person. Please contact the Home of your choice for further information.

Group: Royal Masonic Benevolent Institution Care Company (RMBI)

Person in charge: Kate Emery (Home Manager)

Local Authority / Social Services: London Borough of Bromley Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 78 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Huntington's Disease • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Freemasons and their dependants non masons considered. Ages 60+.

Single Rooms: 78

Rooms with ensuite WC: 78

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Parking on site

Latest Care Quality Commission* Report on Prince George Duke of Kent Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Prince George Duke of Kent Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Prince George Duke of Kent Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.332 for Prince George Duke of Kent Court is calculated as follows: ( (151 Excellents x 5) + (124 Goods x 4) + (43 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 319 Ratings = 4.332

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Prince George Duke of Kent Court is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.6 positive Reviews (78 registered maximum number of service users ÷ 5). 21 Reviews ÷ 15.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Prince George Duke of Kent Court has a Review Score of 9.3 (9.332) from 27 Reviews


Average Ratings

  • Excellent
    14
  • Good
    11
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Prince George Duke of Kent Court?

  • Extremely LIKELY
    22
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Prince George Duke of Kent Court

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • more

This care home is very clean, pleasant and well run. The staff care about the residents and are very understanding and accommodating when arranging for a new resident or attending to a request from a resident. The residents are happy, well looked after and enjoy various events/activities. I have recommended this care home to many people and assisted them in becoming residents. Very pleasant surroundings with amenities close by and good gardens etc.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

I was very pleased with my short stay. I was treated with respect by all members of staff. The care, attention and patience was 100%. The staff appeared happy in their job and worked well together. There were two carers that worked very hard on the entertainments which were varied.
The only comment I would make is the opportunity to have a shower booked on a regular basis, say a couple of set days.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Kate Emery, Home Manager at Prince George Duke of Kent Court responded to this review on 08 May 2018:

The home management team will look into the comment about having a shower. Our ethos and values are that any resident can choose to have a shower when they wish to. Thank you for taking time to complete this review.

We have recently moved from one care home to another, after being given notice for no actual reason and can not express highly enough how great "all" the staff at Prince George Duke of Kent Court have been.

The difference between the two cares homes is quite unbelievable and because something looks fantastic doesn't mean anything at all.

We are only 3 months into using Prince George and I can't believe how fantastic they are and the difference is incredible and the change in who we keep an eye over is incredible.

Fantastic 10/10.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

The overall care here is excellent, staff are friendly, approachable and kind.

Management are working diligently with residents and the resident's family and friends to ensure that any concerns that do arise are dealt with as quickly as possible with a positive result.

As with any business, sickness and holidays can mean that sometimes the home is short staffed and agency staff are drafted in to cover, which is not ideal. Management are recruiting high-quality staff to ensure this is kept to a minimum.

On the whole, we are delighted with our choice and our thanks go to the amazing management and staff who ensure my Dad feels safe and secure, enjoys delicious food, clean clothes and a warm, caring and odour free environment.

The management and staff should feel very proud of their achievements. We would highly recommend this home and consider it in the top 5% of care homes available.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

I live in Spain and can only visit the UK every six weeks.
I saw my dad on several occasions and he has shown a big improvement from when he was in a different care home.
Whilst the premises may need updating, the care my father is given is excellent. I visited twice a day for a few hours each time and did many walkabouts.
I was pleased to see that the carers were genuinely caring and I saw on several occasions carers sitting with residents and taking time looking after their needs.
I was mostly unobserved so this wasn't just for my benefit.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

This home would receive a higher rating if it were to undergo a refurbishment. Many parts of the home and its accommodation are dated - especially when one considers the monthly fees.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

Generally care is good and the laundry system is not great as items go missing and mother ends up with other clothes. One on one interaction could be greatly improved.

How likely would you be to recommend Prince George Duke of Kent Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.3 out of 5

K Emery, Manager at Prince George Duke of Kent Court responded to this review on 26 Jan 2018:

The home manager is working with the laundry staff to ensure clothes do not go missing. The home manager has reviewed your thoughts on the care delivery on the home and will ensure that monitoring of all care practices is increased to ensure all areas of concern you raise are investigated.

My mother became a resident on 1st November 2015. In my view, standards were not the best and over a period of time, became totally unacceptable. We would visit armed with dusters, wet wipes and anti-septic sprays - approximately 6 months ago, new staff came on board under new management. When I visited more recently, it became apparent that improvements were there for all to see. This weekend I offered my congratulations to the manager. It was a delight to visit my mother, she was fresh and clean. Her room was a delight (thanks to the cleaner). Well done to all - I can sleep at night.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.5 out of 5

The care home had pleasant and caring staff who looked after residents well. Lunch with my friend was excellent. The accommodation was good, clean and well kept. The atmosphere was very friendly and the residents were happy.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Rooms

Average Rating:   4.3 out of 5

I received a warm, friendly welcome and helpful tour from the manager when visiting to arrange for a member of our Lodge to lunch with my school friend, a recent arrival.
On the day, he was well dressed/presented and waiting to greet us in his special mobile chair at the front door.
Four of us enjoyed a very good lunch served by caring, friendly staff.
The care home gave the impression of being a happy place with helpful dedicated staff.
The 'friends' new project to improve impersonal corridors with large coloured prints works well and makes a noticeable difference, adding warmth to what would have been stark corridors.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

I think the home is pretty good though no experience of any other. We (the residents) are all with varying disabilities and think the carers do their best for us. Of course, like any other organisation, some staff are better than others.

I have a room with an ensuite with a loo and basin, however, I am now in a wheelchair so need 2 carers to put me on a commode or take me to the bath or shower.

The food is varied and there are a lot of activities. It is expensive if you are having to pay yourself like me but I get the impression it is better than other homes.

How likely would you be to recommend Prince George Duke of Kent Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

I have become frustrated by my mother's clothes going missing from her room, given that I do all her washing. She has her own laundry basket in her room.
The potty in her commode does not get cleaned often enough!! Smells when the lid is lifted. It has been reported to the staff.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

We are very happy with the treatment of our aunt.

How likely would you be to recommend Prince George Duke of Kent Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

I regularly visit my father. Usually at least once a week. He seems content with his care. I have spoken, on occasions, to staff about the cleanliness of his room and there is now a marked improvement. I have requested an eye and hearing aid check so far have not heard and result. I assume there will be news when I next visit.
The staff are very approachable but sometimes I feel request are not always followed through.
I have sometimes had lunch with my father and each time the meal has been good.

How likely would you be to recommend Prince George Duke of Kent Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.3 out of 5

Staff at all levels, from the manager to the cleaners, are incredibly friendly and attentive. Each knows my father-in-law personally and has learned his likes and dislikes as well as his needs so that he is not only cared for but enjoys the care he receives.

He has dementia but is a very active 92-year-old so tact and persuasion are needed and both are employed in an intelligent and professional manner. He is encouraged in activities and really likes the music and dancing (he hasn't danced for decades before he started at the home). The link to the Freemasons is also a welcome influence as he could not attend his lodges for many years.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

This was my second visit - again, when my family went on holiday. I was so well looked after and fed extremely well - even to an early morning cup of tea in bed. My family appreciate the fact that's nursing care is available if needed. Personally, I tell everyone, I am off to my "holiday hotel". Staff were all happy and cheerful.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My father spent the last three, and happiest years of his life at Prince George Duke of Kent Court. He moved to Chislehurst after the death of my mother and quickly settled into a safe and caring environment. His room was light and clean and had a lovely view. He was never bored as he always had someone to talk to or a planned activity to participate in. The staff and the residents were amazing and they became his extended family, he absolutely flourished.

On warm sunny days, he would sit outside in the beautiful garden reading his newspaper or playing golf on the putting green or sometimes just idly passing the time of day. He was always treated with the utmost respect and dignity. I enjoyed visiting him and would regularly stay to lunch. The food was always of a high standard and beautifully presented. The staff were always extremely kind and caring towards my father, nothing was ever too much trouble. They are lead by a strong, dynamic and highly organised management team.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

This is a truly 5-star care home for the elderly. "Caring" runs through every single member of staff even maintenance and office staff display a caring nature. Food is excellent, attention is first class and everywhere is spotlessly clean. Activities are many and varied.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My nan moved into the home in March 2017 as she was falling a lot at home and had given up on life. Since being at Prince George she has improved so much and is enjoying life again. It's lovely to see nan socialising with others and attending the various activities that go on within the home.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I have never lived in a care home before but I think this home is well run, clean. Cheerful and we have privacy when we want it.

How likely would you be to recommend Prince George Duke of Kent Court? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.6 out of 5

Home is very friendly, clean and staff are all nice. I feel my nan is safe and secure here as she hasn't had one fall since.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My wife who has mixed dementia is well cared for by the staff. In the three years, she has been assisted she has had only two key workers looking after her. They give me weekly reports on her condition and changes and if they need any input from me. The supervisors have also been with her for three years. They monitor her progress and update me. If she has had an infection or a fall, I am told immediately. The quality of care is excellent. My wife has her diabetes and her condition is controlled by diet. Her menu is varied, nutritious and keeps her healthy. There are daily activities and all the staff are very caring.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

The home provides a safe and carefree environment which is always supervised adequately. Any problems (which are few) are discussed and resolved immediately. Healthcare is uppermost in the staff's considerations and are quick to act upon any problem found. I am very happy to leave my wife in the care of the staff.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My father has been a resident at Prince George Duke of Kent Court for many years. The staff - nursing, catering, office, premises etc have all been very good. The nursing staff are caring and patient and my father's last days (he died on the 1st April 2017) were made comfortable and he was nursed with great kindness. Our grateful thanks to them all.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

The staff at this care home are always approachable, attentive and professional.
They display a constant caring attitude and keep me informed and advised.
They make my mother feel comfortable and provide a caring and supportive environment.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

I find Prince George Duke of Kent Court very welcoming. Staff are always polite and helpful.
Before my nan came to the home she had given up and didn't want to carry on. But since being at Prince George, she has become the nan we all love again and she joins in with all the activities supplied.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Very pleased with the home.

How likely would you be to recommend Prince George Duke of Kent Court? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Submit a Review for Prince George Duke of Kent Court

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 30 Apr 2018

Please Contact Us for Latest Vacancies

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Prince George Duke of Kent Court