Ravenscourt Nursing Home

111/113 Station Lane, Hornchurch RM12 6HT
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9.7 76 Reviews
  • Ravenscourt Nursing Home, Hornchurch
Ravenscourt provides a friendly and warm place for residents to live as full and enriching a life as possible. A range of activities are organised and carried out every week which re specific to the hobbies and passions of the residents. Staff take time to find out what things resident enjoy doing before planning the schedule of activities.

Staff are trained rigorously to become competent care assistants and all have either gained or are studying to achieve their National Vocational Qualification (NVQ) level 2 in care.

The home celebrates and welcomes all people and embraces the diversity of the life experiences of every person.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

Funded Nursing Care is applied for on top of the fees quoted and comes directly to the Nursing home to reflect the nursing needs of the individuals.

These prices are only a guideline, please contact Ravenscourt Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Hilary Ryan (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65, End of Life, Nursing Frail, Nursing Dementia.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (73)

Visiting

  • Open Visiting is generally between 11.00 up to 19.00 hours 7 days a week.
    If you wish to visit outside these hours the please communicate with the nurses on th eunits

Parking

  • Car Park available at the front of the nursing home

Ravenscourt Nursing Home Reviews (76)

9.7

Ravenscourt Nursing Home has a Review Score of 9.7 (9.748) out of 10, based on 20 reviews in the last 2 years.
Over all time Ravenscourt Nursing Home has 76 reviews.

Overall Experience
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Date Published
  • 76
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Reviewer Connection to Ravenscourt Nursing Home
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Total of 76, showing 41-60
Review from Paula H (Daughter of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the Manager and her admin team to her friendly professional care staff I cannot praise them all enough, they have put my mind at ease and answered any queries I have, nothing is never too much trouble for them, I am relieved to have now found somewhere that is happy to care for my mother.
At Ravenscourt,
they understand the need of care and support which is invaluable to the family as well as the resident.
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Review from Richard J (Husband of Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both the resident, family and the care home company are very, very fortunate to have such wonderful staff. I can not possibly overrate them. Excellent.
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Review from Wendy J (Sister of Resident) published on 11 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My very first experience of a care home was at Ravenscourt Nursing Home.
I truly had no idea what to expect so felt very nervous.
The Manager and her team of caring professional and enthusiastic staff made my choice so much easier, it felt so welcoming and homely that I had every confidence they
would look after my brother.
The whole team could not do enough for us, they answered my many questions throughout my brother's stay here, making us all so welcome, doing everything possible to support us all during a very difficult time, with the added pressure of Covid restrictions.
The procedures that were in place gave us confidence that all residents, staff, and visitors were in a safe environment.
My lasting memory of Ravenscourt is that my brother knew he was truly cared for, and for that, I will be forever grateful.
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Review from R M (Son of Resident) published on 29 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I chose Ravenscourt Nursing Home for my father because of the friendly, caring, and professional staff. It has a pleasant atmosphere and since my father entered the home six weeks ago his health has improved considerably. As a bonus, he is enjoying life there!
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Review from Julie J (Daughter of Resident) published on 15 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot praise Ravenscourt enough. Quite simply they care.
Management and staff treat mother with dignity and ensure her individuality isn't taken away. The care programme is second to none, providing stimulation.
The meal plans are excellent with a four week rotation menu.
When visiting we are
made to feel so welcome.
The home is warm and inviting, mother's room is personalised and comfortable.
Generally, mum is engaged and happy which is all that we could wish for.
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Review from Jackie G (Daughter of Resident) published on 3 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident admitted from hospital on a palliative pathway. The home was the only one we approached who were willing to offer a viewing before due to Covid-19 and the staff were kind and informative, understanding how difficult the decision was for us and reassuring us that under the circumstances
there would be no restrictions for the family to visit as often or for as long as we wanted. On arrival and throughout we were treated with sensitivity and flexibility despite their understandable requirement to comply with Covid-19 procedures. At every visit, we were offered food/refreshments and any requests we made for staff to attend to my mother's needs were met quickly and efficiently. They checked in on us regularly when we were there, updating us on how she had been and actions taken during our absence. Following my mother's death, due to a bureaucratic issue that arose, they were supportive and proactive to help. Would recommend it for a loved one.
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Review from Millicent D (Wife of Resident) published on 26 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was admitted to the care home following treatment elsewhere. He required nursing care and Ravenscourt was selected. During his stay there he received excellent palliative care and all staff were very caring and dealt with him and all who visited him on a personal basis. All managers and staff
were readily approachable and dealt with any issues raised swiftly and efficiently ensuring he was comfortable and safe during his stay.
Visits were allowed and Covid compliance requirements followed.
Sadly due to his health issues, he passed away. At this difficult time, all staff were very compassionate and caring and dealt with all necessary matters speedily, explaining what was happening and what was required throughout. Nothing was too much trouble and they were and have been very supportive.
I would thoroughly recommend Ravenscourt.
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Review from Iain D (Son of Resident) published on 10 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law was referred to this nursing home following assessment in an NHS hospital. Prior to arrival, I went unannounced to the nursing home to enquire about their services. I met the home manager who took the time to clearly explain how they could help. They stressed that if there were any
concerns during the stay to raise them immediately with staff to resolve the issues. When my father-in-law arrived he was dealt with in a considerate and professional manner. When we raised issues with managers such as the location of his room when a new room became available he was moved. The Covid visiting arrangements have been reinforced allowing safe visits. Managers and staff are always willing to discuss my father-in-law's condition and arrangements made to ensure medical attention both in house nursing and external visits from Doctors and therapists are arranged expeditiously. Staff and facilities are excellent and kept clean. Food has been excellent and alternatives supplied when requested.
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Review from Jacqueline B (Daughter of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always welcoming as well as being totally professional.
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Review from Denise B (Daughter of Resident) published on 2 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent nursing home! The staff are very caring and treat my mother with dignity and kindness. My mother has had two strokes and unable to walk or get out of bed. The staff are second to none. I’ve never met such friendly and caring people who seem to be happy in their work. My mother is so lucky
to be looked after by this fantastic home. The manager and all office staff are always available to give advice when needed.
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Review from P B (Wife of Resident) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came to Ravenscourt Nursing Home for respite and has now been cared for by this amazing team of people for the last 6 weeks. Their care and nursing expertise exceeds expectation as in our case, the close family is receiving so much support. I am sure that when Covid restrictions are eased,
then Ravenscourt will be abuzz with relatives again. In the meantime, everything has been arranged for us to settle my husband, so his mental health needs are addressed according to his present needs, which are complex. A big thank you to the manager and all the staff.
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Review from Maggie N (Daughter of Resident) published on 16 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout May till December 2020, I have felt very supported and heard at all times from staff at every level and from management. I have had to call about my mum due to her needs so many times and always felt listened to and considered. The staff are kind, thoughtful and funny, when appropriate and
have kept me going when I needed support. I can call literally anytime and as often as I want and the staff always answer the phone really nicely, patiently and efficiently. Thank you.
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Review from Denise M (Daughter of Resident) published on 12 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ravenscourt Nursing Home did their very best in the most difficult situation. Mum said the food was excellent. All the staff was so helpful. Thank god my dear mum had a downstairs room, I was able to visit three times a week. I am so grateful to the managers, they were all so kind. They did their utmost
to meet my mum's needs.
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Review from Sarah S (Granddaughter of Resident) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Organising for my Nan to be a resident was the best decision we could have made. We were so worried about the transition but were reassured by the amazing staff here. She is looked after so much better than we could ever have offered. The staff are incredible, so kind, patient - everything we could
have hoped for. All residents are treated with the utmost respect. I wholeheartedly recommend Ravenscourt to anyone - your loved ones will be looked after here!
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Review from Ellen B (Daughter of Resident) published on 25 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During these very difficult times, I have been very satisfied and happy with the quality of care that my Mother is receiving. Nothing is too much for the management, the carers and all the staff who are very responsive. I would highly recommend this nursing home to anyone looking for potential care
homes. I would like to take the opportunity to thank all the staff at Ravenscourt as they make such a difference, not only to the residents but to their families as we have comfort that our relatives are well looked after.
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Review from Margaret N (Respite Resident) published on 11 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention received could not have been higher. The staff were amazing and patient as well as being very professional. They were caring, sympathetic when needed and good company with their sense of humour. I could not have been placed in a more caring home.
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Review from Cheryl G (Daughter of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was placed in Ravenscourt in July 2020 after a short spell in hospital. I was not able to choose but had support from a Sister in the Hospital, which I will be forever grateful. The care that my Mum received by all the care team in the home was brilliant, especially under the immense pressure
and stress that these times are giving. She was refusing food and medication, but they kept trying to get her to take them. She was exceptionally well cared for as she was bed-bound. Sadly she was given the end of life, and they looked after her with the utmost care and dignity until the end. I would not hesitate to recommend.
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Review from M R (Daughter of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have already recommended Ravenscourt as I am pleased how my mum has been treated, well looked after, staff and management are very caring and any problems or queries are sorted out very quickly and efficiently. It would be nice if relatives and residents could sit out more in the summer as there is
only a small courtyard.
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Review from S C (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has recently moved from another nursing home. Ravenscourt is so warm and caring, it has a really inviting atmosphere. The staff, management, food and value for money are excellent and I would recommend.
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Review from Gwen H (Daughter of Resident) published on 25 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been in Ravenscourt since October. It is a wonderful nursing home. Everybody is kind, caring and helpful and nothing is too much trouble. The atmosphere is lovely, more like a big happy family than a nursing home.
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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Ravenscourt Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.748 for Ravenscourt Nursing Home is calculated as follows: ( (185 Excellents x 5) + (39 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 234 Ratings = 4.748
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ravenscourt Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ravenscourt Nursing Home to verify any information. View our terms and conditions. Ravenscourt Nursing Home has an Enhanced Service - more info.