Ravenscourt Nursing Home

111/113 Station Lane, Hornchurch RM12 6HT
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9.7 76 Reviews
  • Ravenscourt Nursing Home, Hornchurch
Ravenscourt provides a friendly and warm place for residents to live as full and enriching a life as possible. A range of activities are organised and carried out every week which re specific to the hobbies and passions of the residents. Staff take time to find out what things resident enjoy doing before planning the schedule of activities.

Staff are trained rigorously to become competent care assistants and all have either gained or are studying to achieve their National Vocational Qualification (NVQ) level 2 in care.

The home celebrates and welcomes all people and embraces the diversity of the life experiences of every person.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

Funded Nursing Care is applied for on top of the fees quoted and comes directly to the Nursing home to reflect the nursing needs of the individuals.

These prices are only a guideline, please contact Ravenscourt Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Hilary Ryan (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65, End of Life, Nursing Frail, Nursing Dementia.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (73)

Visiting

  • Open Visiting is generally between 11.00 up to 19.00 hours 7 days a week.
    If you wish to visit outside these hours the please communicate with the nurses on th eunits

Parking

  • Car Park available at the front of the nursing home

Ravenscourt Nursing Home Reviews (76)

9.7

Ravenscourt Nursing Home has a Review Score of 9.7 (9.748) out of 10, based on 20 reviews in the last 2 years.
Over all time Ravenscourt Nursing Home has 76 reviews.

Overall Experience
  • 62
  • 12
  • 2
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Date Published
  • 76
  • 6
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  • 20
  • 56
Reviewer Connection to Ravenscourt Nursing Home
  • 44
  • 12
  • 5
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  • 2
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  • 1
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Total of 76, showing 61-76
Review from T Y (Son of Resident) published on 19 April 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The food is of poor quality. We bring our own food in. The menu is repetitive. They tend to put residents to bed very early.
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Review from John D (Son of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Ravenscourt Nursing Home a friendly, welcoming environment. Staff are approachable, attentive and always ready to help/respond to questions asked. My mother has settled in well in the short time she has been there.
I know she is being cared for and is happy. I feel I made a good choice when
looking for a placement when I chose Ravenscourt.
I am contented in the knowledge she is being cared for and her needs are being met.
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Review from Dennis W (Husband of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The friendliness and cleanliness is 100%. The staff cannot do enough for the residents and are very polite to visitors.
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Review from Janice K (Daughter of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in the home for 2 years and is settled. The staff are pleasant and kind to mum. She is well cared for. The home puts on nice entertainment.
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Review from C T (Daughter-in-law of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so happy with the standard of care my mother-in-law receives in Ravenscourt, I then recommended it to another member of my family and my neighbour. I am pleased to say they are now happily living at the home.
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Review from Julie W (Daughter of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ravenscourt is an excellent care home. Staff are caring and hard working. Knowing my Dad so well cared for, that he was clean, fed and medically supervised, was a relief. It allowed me to have my Dad back and have quality time with him. Staff and management are always very welcoming.
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Review from Pam F (Daughter of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I have found the care home to be excellent. The staff are extremely caring and always consider her needs.
We always come away safe in the knowledge that her needs are always being met and she is in "safe hands".
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Review from Lynne L (Friend of Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the standard of service given. My friend is always clean and has clean clothes on.
My requests (e.g. later bedtime) have been listened to. The staff are friendly and happy to volunteer information about my friend (I don't have to approach and ask).
There are activities laid on but
I'm not sure this is daily. Most of the carers engage with the residents although there are a few that do not seem to want to do this which lets the standard down.
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Review from L R (Daughter of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I think that Ravenscourt Care Home provides a good standard of care. My mother (the resident) is unable to organise her affairs or communicate very effectively so there have been some issues with lost glasses and she doesn't get encouraged to wear her hearing aids. I'm not sure what activities
she takes part in if any. It would be nice if she could get a bit more exercise and sometimes there is a bit of a delay when residents ask to be taken to the toilet. I find all the staff helpful, cheerful and friendly. I am very grateful for the kindness they show to my mum. She tells me they are all nice and that she enjoys all the meals.
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Review from Marie E (Granddaughter of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst this was a hard decision to make, the management nurses and even the cooks and the cleaners are the most fabulous caring and professional but more importantly friendly, hard working people. I was promised I'd never see my grandparents unclean, uncared for or in any pain and true to their work
that has always been the case, as is for all the residents.
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Review from Susan K (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent nursing/care home. Staff are very good. Management excellent. Food good.
Rooms good.
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Review from L W (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall we find the care our father is receiving very good. He has recently been in hospital and since returning to the care home has been very well looked after regarding medication, nursing care and cleanliness, which we consider important.
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Review from Stephen G (Son of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has been int he home from November 2015 I have had nothing but praise for the management and staff. They are always approachable and courteous and will always help where they can. The home is always clean and tidy and the management are always thinking of ways to improve the facilities.
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Review from Nicola F (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff. Lovely, caring atmosphere. Clean, well run and managed.
Would highly recommend.
My mother has been a resident for 17 months so far.
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Review from S O (Daughter of Resident) published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with Ravenscourt Nursing Home. Staff are excellent. Carers can be slow to attend. Cleaners and maintenance team are very helpful and kind and will always help.
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Review from J D (Cousin of Resident) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very comfortable, clean, homely and caring home.
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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Ravenscourt Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.748 for Ravenscourt Nursing Home is calculated as follows: ( (185 Excellents x 5) + (39 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 234 Ratings = 4.748
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ravenscourt Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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