Ravenscourt Nursing Home

111/113 Station Lane, Hornchurch RM12 6HT

Ravenscourt provides a friendly and warm place for residents to live as full and enriching a life as possible. A range of activities are organised and carried out every week which re specific to the hobbies and passions of the residents. Staff take time to find out what things resident enjoy doing before planning the schedule of activities.

Staff are trained rigorously to become competent care assistants and all have either gained or are studying to achieve their National Vocational Qualification (NVQ) level 2 in care.

The home celebrates and welcomes all people and embraces the diversity of the life experiences of every person.

Group: Lukka Care Homes

Person in charge: Hilary Ryan (Registered Home Manager)

Local Authority / Social Services: London Borough of Havering Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Below 65, Terminal Illness. Ages 60+.

Single Rooms: 68

Shared Rooms: 1

Rooms with ensuite WC: 58

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ravenscourt Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.6 (maximum of 10) for Ravenscourt Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Ravenscourt Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.535 for Ravenscourt Nursing Home is calculated as follows: ( (86 Excellents x 5) + (49 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 144 Ratings = 4.535

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.036 Points relating to the number of positive Reviews for Ravenscourt Nursing Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 4 Reviews ÷ 14 Target = 0.286

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Ravenscourt Nursing Home has a Review Score of 8.6 (8.571) from 12 Reviews


Average Ratings

  • Excellent
    7
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ravenscourt Nursing Home?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ravenscourt Nursing Home

  • Daughter of Resident/Service User
    7
  • Cousin of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

The home is clean and very safe. The staff are friendly and helpful. Nothing is too much trouble and they always seem to be one step ahead - clockwork comes to mind.

How likely would you be to recommend Ravenscourt Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

Ravenscourt is an excellent care home. Staff are caring and hard working. Knowing my Dad so well cared for, that he was clean, fed and medically supervised, was a relief. It allowed me to have my Dad back and have quality time with him. Staff and management are always very welcoming.

How likely would you be to recommend Ravenscourt Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

My sister and I have found the care home to be excellent. The staff are extremely caring and always consider her needs.
We always come away safe in the knowledge that her needs are always being met and she is in "safe hands".

How likely would you be to recommend Ravenscourt Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I am happy with the standard of service given. My friend is always clean and has clean clothes on.
My requests (e.g. later bedtime) have been listened to. The staff are friendly and happy to volunteer information about my friend (I don't have to approach and ask).
There are activities laid on but I'm not sure this is daily. Most of the carers engage with the residents although there are a few that do not seem to want to do this which lets the standard down.

How likely would you be to recommend Ravenscourt Nursing Home? Likely

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Average Rating:   4.2 out of 5

Overall I think that Ravenscourt Care Home provides a good standard of care. My mother (the resident) is unable to organise her affairs or communicate very effectively so there have been some issues with lost glasses and she doesn't get encouraged to wear her hearing aids. I'm not sure what activities she takes part in if any. It would be nice if she could get a bit more exercise and sometimes there is a bit of a delay when residents ask to be taken to the toilet. I find all the staff helpful, cheerful and friendly. I am very grateful for the kindness they show to my mum. She tells me they are all nice and that she enjoys all the meals.

How likely would you be to recommend Ravenscourt Nursing Home? Extremely Likely

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Average Rating:   3.8 out of 5

Whilst this was a hard decision to make, the management nurses and even the cooks and the cleaners are the most fabulous caring and professional but more importantly friendly, hard working people. I was promised I'd never see my grandparents unclean, uncared for or in any pain and true to their work that has always been the case, as is for all the residents.

How likely would you be to recommend Ravenscourt Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent nursing/care home. Staff are very good. Management excellent. Food good.
Rooms good.

How likely would you be to recommend Ravenscourt Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Overall we find the care our father is receiving very good. He has recently been in hospital and since returning to the care home has been very well looked after regarding medication, nursing care and cleanliness, which we consider important.

How likely would you be to recommend Ravenscourt Nursing Home? Extremely Likely

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Average Rating:   4.2 out of 5

Excellent staff. Lovely, caring atmosphere. Clean, well run and managed.
Would highly recommend.
My mother has been a resident for 17 months so far.

How likely would you be to recommend Ravenscourt Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Since my mother has been int he home from November 2015 I have had nothing but praise for the management and staff. They are always approachable and courteous and will always help where they can. The home is always clean and tidy and the management are always thinking of ways to improve the facilities.

How likely would you be to recommend Ravenscourt Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Very happy with Ravenscourt Nursing Home. Staff are excellent. Carers can be slow to attend. Cleaners and maintenance team are very helpful and kind and will always help.

How likely would you be to recommend Ravenscourt Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

Very comfortable, clean, homely and caring home.

How likely would you be to recommend Ravenscourt Nursing Home? Likely

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Average Rating:   4.4 out of 5

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