Ravenscourt Nursing Home

111/113 Station Lane, Hornchurch RM12 6HT
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9.7 76 Reviews
  • Ravenscourt Nursing Home, Hornchurch
Ravenscourt provides a friendly and warm place for residents to live as full and enriching a life as possible. A range of activities are organised and carried out every week which re specific to the hobbies and passions of the residents. Staff take time to find out what things resident enjoy doing before planning the schedule of activities.

Staff are trained rigorously to become competent care assistants and all have either gained or are studying to achieve their National Vocational Qualification (NVQ) level 2 in care.

The home celebrates and welcomes all people and embraces the diversity of the life experiences of every person.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

Funded Nursing Care is applied for on top of the fees quoted and comes directly to the Nursing home to reflect the nursing needs of the individuals.

These prices are only a guideline, please contact Ravenscourt Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Hilary Ryan (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65, End of Life, Nursing Frail, Nursing Dementia.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (73)

Visiting

  • Open Visiting is generally between 11.00 up to 19.00 hours 7 days a week.
    If you wish to visit outside these hours the please communicate with the nurses on th eunits

Parking

  • Car Park available at the front of the nursing home

Ravenscourt Nursing Home Reviews (76)

9.7

Ravenscourt Nursing Home has a Review Score of 9.7 (9.748) out of 10, based on 20 reviews in the last 2 years.
Over all time Ravenscourt Nursing Home has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ravenscourt Nursing Home
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Total of 76, showing 21-40
Review from Perry J (Son of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we enquired about Dad going into Ravenscourt, the manager and all the staff have been so kind, thoughtful and caring.
Unfortunately, Dad was only in there for a few weeks before he passed away, but the care that was given to him was exceptional by everyone.
Thank you to you all.
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Review from G S (Daughter of Resident) published on 5 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was only with Ravenscourt Nursing Home for a few weeks before his passing but I have to say that we were so happy he got to spend his last days with such caring staff who treated him with such dignity and were so kind and thoughtful. All the staff I met went the extra mile and were always
so helpful to ensure all our requests were met. The communication was second to none and we never worried about dad being given the best care. Despite the fact that he could not communicate, walk or barely eat at the end he was always washed and dressed and taken to the lounge during the day and we could tell by his behaviour that his needs were being met (unlike being in hospital beforehand). We visited many care homes before selecting Ravenscourt and there is just no comparison. I would highly recommend to anyone and my mother has already said if she needs to go into one eventually it would be here!
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Review from Sheila B (Daughter of Resident) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Ravenscourt Nursing Home since 29th September 2022. From the outset we have been supported by management, but more importantly Mum has received outstanding care, love, kindness and attention. Mum is especially frail, bedbound due to a fall and suffered serious neurological impairment.
All staff have shown great care and professionalism, but their human touch and love is exemplary. Thank you.
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Review from Diane A (Daughter of Resident) published on 27 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just wonderful. Staff are very engaging. I get updates on my mother's care on every visit or by phone. Always clean and tidy. The care my mother has received is amazing. I know my mother is safe, well looked after, and all her needs are met. My mother's care needs will increase because of her conditions
and I know and am thankful that Ravenscourt will be able to meet her needs every step.
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Review from Catherine G (Niece of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a big thank you to the staff at Ravenscourt Nursing Home who cared for my lovely aunt during her stay.
Unfortunately, she only stayed for 3 months as she passed away but the care that she received was first class. The staff treated her with kindness and with dignity. Nothing was
too much trouble for them.
The residents were all very friendly and the staff arranged for regular entertainment which the residents enjoy.
The food was all cooked in-house and the residents have a choice of food from the menu each day.
There are hairdressers on site to enable the patients to have their hair done. The two staff responsible for this are very caring.
I wouldn't hesitate to recommend this nursing home to my family and friends.
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Review from M K (Son of Resident) published on 31 March 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My father has been a resident for almost a year at this nursing home. He has experienced both good and poor service over this time. Generally, the staff do their duty but some are less well trained than others. In their haste, they often do show little care in support of an immobile resident fully dependent
on being lifted with hoists, sometimes causing pain and discomfort. The food is generally of poor quality and does not represent the high cost paid per week. Senior managers are unseen too!
Reply from Hilary Ryan, Manager at Ravenscourt Nursing Home

The Manager of Ravenscourt Nursing Home has had communication with Mr M K pertaining to the care of his father who is a resident in our home. All the requests for information or actions have been dealt with as a matter of priority and have not resulted in any request for further action, or unhappiness with the response. With reference to his menu and diet, we cater for him as an individual, respecting his right of choice and he has gained weight and is in fact within his normal value range for weight and BMI. The management of Ravenscourt have an open door policy to ensure that all concerns or issues raised can be dealt with by senior management. I am sorry that Mr MK has not raised the concerns highlighted in his review but remain committed to providing the best care for his father.

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Review from A H (Daughter of Resident) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole team at Ravenscourt Nursing Home are excellent and go the extra mile to ensure everyone is happy an comfortable. I feel relaxed and confident that Mum is well looked after and she is happy in the home.
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Review from J K (Son of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Mum was moved into Ravenscourt two weeks ago, the care she and we as a family have received from every member of staff has been outstanding. The staff are professional, caring and polite. The standard of the meals is very high and the home is exceptionally clean and welcoming.
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Review from Robert R (Son-in-law of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Ravenscourt Nursing Home highly enough. From the management to the nurses/carers and the cleaning staff this home is first-class. We as a family moved my mother-in-law to Ravenscourt Nursing Home in March 2022 from another Nursing Home. What a difference it has made to her wellbeing
and the family's peace of mind knowing she is in excellent professional hands.
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Review from Lesley D (Daughter of Resident) published on 7 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our stepfather went into the care home at the end of July and was immediately given care of the highest standard. The staff and management could not have been more attentive to our father's needs.
Although he was there only a short time, the care he was given cannot be faulted or questioned.
We are
grateful for the care and compassion given by all staff at Ravenscourt to our father in his final days.
Thank you all from our family!
Reply from Hilary Ryan, Manager at Ravenscourt Nursing Home

Thank you for your kind words. It was a pleasure to have cared for your stepfather.

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Review from A G (Son of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole family cannot thank the team at Ravenscourt Nursing Home for the care they provided to mum during her time there. They are very kind and caring in nature and nothing is too much trouble. We cannot commend their services enough and they worked very hard to support mum with her needs and cared
dearly for her during her time there.
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Review from Sandra B (Daughter of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our 85-year-old mum, who suffered from Alzheimer's and dementia, recently passed away. She was hospitalized last July for a couple of months and during that time was fitted with a nephrostomy tube. After being assessed by an NHS hospital, a new nursing home (Ravenscourt) was found as her previous care
home was unable to facilitate this.


During mum’s brief time at Ravenscourt, we cannot praise the manager, nurses, and staff for making mum’s stay as comfortable as possible. The professionalism, care, love, and dignity shown towards mum and her family far exceeded all our expectations right up to the day she peaceably passed away. Our only wish is that we found you five years ago at the beginning of mum’s journey.


A first-class nursing home in every aspect of care. Thank you so much!

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Review from E M (Wife of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring for a loved one with kindness and respect is of paramount importance to us as a family, and we are of the opinion that your management and staff fulfil this role beautifully, and for that, we are very grateful. I am concerned, however, regarding the lack of activities as my husband is bedbound
and appears to be visibly bored and depressed.
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Review from Julie W (Daughter of Resident) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has had exceptional care for the few months he has been a resident. The carer's truly do care about my dad. They are very attentive and know exactly what his needs are and cater for them. They liaise with us and keep us up-to-date with his wellbeing. I feel relieved and confident that he is
in safe hands and as comfortable as can be. Unfortunately, my dad has not been well enough to take part in any activities but I hear them going on and all seems well organised. They have allowed us to take in our dog that my dad loves to feed with biscuits. The other residents also enjoy a pet to pamper. The home is always clean, welcoming and responsive.
A big thumbs up from me.
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Review from K B (Son of Resident) published on 22 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and attentive. Whatever my mother wants the staff gives her what she requires no hassle to give her the food requested if she does not like something. She is very happy there and does not want to leave.
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Review from Peter B (Son of Resident) published on 19 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This has to be one of the best care homes ever. The staff are so helpful, and polite and give my Nan the best of care. You are a blessing.
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Review from Jane L (Daughter of Resident) published on 19 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am completely content with all aspects of Ravenscourt Nursing Home. The nurses, cleaners, caters, office assistants and management are always ready to help, and care is 100-percent in every way. Popping into Ravenscourt Nursing Home to see dad is a pleasure as the atmosphere is so friendly. I am
so grateful for all the patience and assistance that has been given to my dad. A big thank you to every member of staff involved in making Ravenscourt Nursing Home a lovely place.
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Review from Lesley M (Daughter of Resident) published on 6 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing a care home for our elderly mother was a very daunting experience for the family but the Manager at Ravenscourt and her wonderful staff put our minds at rest. They were always available to answer any questions we had and put our minds at ease. The staff provided great care and support for the
whole family which was very much appreciated. We cannot praise the staff highly enough for caring so wonderfully for our mother.
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Review from Emma P (Daughter of Resident) published on 4 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was moved to Ravenscourt over two years ago following the sudden death of our father who was her main carer. She was in the final years of dementia and nothing was too much trouble from the day we arrived, such a traumatic situation was made so much easier by the kindness and compassion of
everyone who works there. This home have staff that stay in their jobs because they enjoy caring, I can’t fault the service they have provided and wouldn’t hesitate to recommend it to other families.
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Review from G B (Resident) published on 30 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was placed in Ravenscourt Nursing Home to undertake a slow-stream rehabilitation programme after breaking my ankle. I have found all members of staff to be friendly, caring, attentive and professional. Nothing is too much trouble for them. The home is very clean and the residents' rooms are cleaned
daily. The food menu is varied, and being quite a fussy eater, alternatives to the daily choices on offer can be easily accommodated. Overall, I have to say that my 5 out of 5 score is well-earned and I would have no hesitation in recommending the home to family and friends.
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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Ravenscourt Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.748 for Ravenscourt Nursing Home is calculated as follows: ( (185 Excellents x 5) + (39 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 234 Ratings = 4.748
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ravenscourt Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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