Red Court Care Home

27 Stanhope Road, Croydon CR0 5NS
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9.5 98 Reviews
  • Red Court Care Home, Croydon
Red Court is a listed building that has been sensitively modernised, whilst retaining many original features, and provides nursing, residential, palliative, respite and convalescence care.

The home is located in a peaceful neighbourhood near Croydon, surrounded by over an acre of landscaped gardens, therefore residents are offered a comfortable and homely place to stay.

Each bedroom comes with its own colour scheme, a garden view (except one with, a beautiful balcony instead), and a flat-screen TV. Some rooms have an en suite shower room with W/C, and there are shared bathrooms around the home. There is also a junior suite and deluxe residential rooms that have recently been refurbished.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients, catering to all ethnicity groups. Soon after a resident arrives at Red Court, staff discuss personal preferences and dietary needs.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Friends, relatives and loved ones are welcome to pop in and join in.

Follow the home on Facebook to find out more about the great things that go on day to day: Search 'Bupa UK Red Court Care Home'.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 35 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jemima Ampomah (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (35)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • The centre of Croydon is just a mile away, with its shopping centres, museum and modern art gallery. Also nearby is Croham Hurst, which is perfect for tranquil woodland walks.

Parking

  • Parking available onsite

Red Court Care Home Reviews (98)

Total of 98, showing 81-98
9.5

Red Court Care Home has a Review Score of 9.5 (9.527) out of 10, based on 25 reviews in the last 2 years. Over all time Red Court Care Home has 98 reviews.

Overall Experience

  • 71
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Date Published

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Review from Juliet J (Daughter of Resident) published on 30 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother had cancer and was within weeks of dying. We needed the best care & I trusted the name BUPA. After 3 weeks, I hired a private ambulance & moved her to a care home in Farleigh.


The staff were kind, the Head of Nursing competent, but the home seemed underfunded, understaffed relying on

agency staff. At 6 pm mother was often in a wet pad & the staff were serving meals. It was a case of he who pleads the loudest ... After 5 pm, management staff were "on-call".


The sheets were worn with holes, the blanket was matted, the pureed diet agreed with the Home Manager kept reverting back to a soft diet & I would go to the kitchen to find the chef had gone home. There was no stretcher lift and ambulance crews were asked to take a stretcher up/down a grassy bank.


I agonised about moving her, but the final straw was when mother’s unopened bottle of perfume disappeared from her room. I didn't want my mother dying there & thankfully, moving her turned out to be the right decision.

Reply from Emily Wilson, Customer Service Administrator at Red Court Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com or call 0113 381 6293 so that we can discuss this feedback further? The Bupa Customer Care Team.

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Review from Maria B (Daughter of Resident) published on 30 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a poor experience elsewhere, I was very sceptical about finding a home where I would be happy to move my mother who has dementia. We looked at several which only made me more concerned, however, after visiting Red Court we were pleasantly surprised. She only moved in a few weeks ago but the
welcome was fantastic and the ongoing care has been excellent; all the staff without exception are friendly and caring. Mum’s condition had deteriorated badly in the previous home, however, since receiving such good care at Red Court, she has genuinely improved with a much happier demeanour which in turn has made me much happier. I visit her every day but feel happy leaving her there in the knowledge that she will be well looked after. She is always clean, well dressed and well fed - the food is excellent. Everyone from the manager to the cleaner seems to have the same desire to help. The home is very well kept with beautiful gardens and a range of activities; it has exceeded all expectations.

Reply from Emily Wilson, Customer Service Administrator at Red Court Care Home

Thank you for sharing your experience with Red Court care home with us, we really appreciate hearing your feedback. I am so pleased to hear that your Mother is happy in our home, and that you can peace of mind knowing she is being well looked after with love and care by our staff. The Bupa Customer Care Team.

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Review from L W (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very welcoming, friendly, caring, patient.
Very homely atmosphere in nursing home.
Questions and "snags" dealt with quickly.
Very happy atmosphere throughout the home.
Any requests - nothing is too much trouble for staff to attend to.
Altogether a lovely place to receive nursing care.

Reply from Simone Berkeley, Customer Service Advisor at Red Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate you sharing them with us, we will pass the comments to the home manager.


The Bupa Customer Care Team.

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Review from Jean W (Daughter of Resident) published on 11 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with Red Court. The care home exceeded my expectations, the staff were really friendly and made my mother, who turned 90 during her three-month stay, very comfortable. Nothing was too much trouble and they were really caring during the last days before she passed away. The staff were
especially caring towards me and my brother, who spent the last three days and nights at the home. Price-wise, it is towards the high end, but bearing in mind what other, far less pleasant homes in the area are asking, I felt it was well worth it and would highly recommend it to anyone.

Reply from Jayne Duck, Customer Services Administrator at Red Court Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Barrie (Son of Resident) published on 5 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is located in spacious, well-kept grounds, in an easily accessible position close to Croydon town centre. There is a friendly and welcoming atmosphere as soon as you enter the home. In my experience, all of the staff are of a caring nature and enjoy their work. They get to know the residents
and their individual requirements and endeavour to make them feel that they are in a "homely" type of environment.

Reply from Emily Wilson, Customer Service Administrator at Red Court Care Home

Thank you for sharing your kind review with us, we really appreciate hearing your feedback. I am so pleased that you are happy with Red Court. It is our duty to make our residents feel at home, so I am pleased to hear the atmosphere at Red Court reflects that. The Bupa Customer Care Team.

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Review from E T (Sister of Resident) published on 5 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Standard of care varies at Red Court. Some days they are short staffed (due to last minute sickness) and at some times of day, there are few staff available. The carer's breaks need to be better organised to maintain cover. Residents are not taken to the toilet often enough and sometimes you can
hear people shouting for help.
One senior nurse has left and not been replaced so the level of expertise has dropped. At weekends there is sometimes only an agency nurse on duty.


We used to have a review each month with a nurse and that seems to have stopped. My brother has suffered pressure sores on his feet - that I noticed luckily.
Most of the staff are caring and work hard but some lack common-sense.


The activities are well organised and run well during the week; at the weekend there is not much going on.
The home is in a quiet setting with a garden and patio. The rooms are kept clean and are light and airy. Food is better now.
The receptionist is very caring, helpful and observant.

Reply from Emily Wilson, Customer Service Administrator at Red Court Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from P B (Son of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent just over two weeks here before he died a couple of days ago, but I felt that I had to write something to praise the staff at Red Court ... I cannot put it into words well enough to reflect what they have been like, from the initial meeting to the final hours ... I cannot praise them
enough. My dad was not in the best of health and at the end of his life, but hopefully, he would have been able to recognise how caring and understanding they are there. They couldn't do enough for me, and even when I was called in when they initially thought that he was likely to pass away that night, they checked in on him and me pretty much on the hour every hour and kept me fed and watered as well. I would absolutely recommend this care home to anyone. Every time you go there, all the members of staff you see say hello and recognise you, and are happy to spend the time with you to answer ANY questions you have. I'm really happy that my dad spent his last days here.

Reply from Jamie, National Development Manager at Red Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Rod P (Son of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been very pleased with the level of service for my dad. The home is a safe and friendly environment, well run to high standards but in a relaxed and informal way. His room is very comfortable with views onto the garden and a park beyond. He loves the food and the copious quantities of tea and cake!
The staff are competent and seem well trained and professional. They record his condition and respond to his needs well. They deliver their care in a warm and friendly manner. Dad loves the excellent and wide range of activities which are provided from music to games to art. The home is responsive to family requests and suggestions. Communication with nursing staff, reception and management is easy and is actively encouraged.

Reply from Jamie, National Development Manager at Red Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from G M (Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent some 3 weeks at this home for a rest following surgery. It was a friendly environment and afforded opportunities for activities or relaxation as desired. Staff and residents shared a good familiar companionship.

Reply from Emily Wilson, Customer Service Adminstrator at Red Court Care Home

Thank you so much for your kind review. I am so pleased that you enjoyed your stay. I will pass your comments on to the home manager. Best wishes, The Bupa Customer Care Team.

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Review from Dionne D (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Red Court is an amazing nursing care home. The staff are welcoming and friendly. They made my Mum feel at home and she settled in remarkably. It was very comforting knowing that all my mother's needs were met and she was happy being here on respite.

Reply from Emily Wilson, Customer Service Administrator at Red Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Susan S (Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such good care with a lot of kindness. A very nice room. Food is excellent with a tremendous choice.

Reply from Rose Pickering, Customer Service Administrator at Red Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Susan H (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been staying here for respite care following 3 very stressful hospital stays. She has been well cared for and the manager and the staff have all been very helpful.

Reply from Rose Pickering, Customer Service Administrator at Red Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Tina B (Daughter of Resident) published on 26 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Red Court for 10 days in September 2016 having been discharged from the hospital, but being too unwell to return home.
During his short stay, we were really impressed with the level of care he received. The management team have a genuine interest in providing the best possible care
in a safe, clean and happy environment. They went above and beyond, sitting with him just to chat, but also patiently helping him to eat at meal times and he was always treated with respect and dignity when being showered or helped in the toilet.
We, the family, were kept informed daily as to how dad was doing and when his condition deteriorated rapidly, thanks to the experience and advice of the staff, my brother was able to fly over to see dad 8hrs before he died.
We spent his last day gathered around his bed chatting. The staff were wonderful, they kept us supplied with tea, sandwiches and biscuits for 10 hrs!
They ensured dad was comfortable and pain-free right to the end!
We can't thank them enough!!

Reply from Rachel Elliott, Customer Service Administrator at Red Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Elizabeth P (Wife of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care could not have been any better.

Reply from Emily Wilson, Customer Service Administrator at Red Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Graham H (Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Red Court after an operation and spent one week being cared for. This was to recuperate before going straight home. I was very well looked after in every way.

Reply from Rachel Elliott, Customer Service Administrator at Red Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from M B (Mother of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited many nursing homes over the past 20 years and I can truly say that this is my first experience of a family situation where everyone is treated as an important part of a loving, caring community. The entire staff of this home treat every resident with such care and understanding, the place
just oozes with kindness. As with all concerns, everything depends on the person in charge and this is so obviously well run.

Reply from Rose Pickering, Customer Service Administrator at Red Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Barbara H (Wife of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very caring, nursing excellent. Nursing home and grounds beautiful.

Reply from Rachel Elliott, Customer Service Administrator at Red Court Care Home

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

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Review from Angela J (Daughter of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother' stay at Red Court provided a welcome respite pre-operative and post-operative. However there was an inconsistency in the quality of care provided whilst there were some genuinely kind carers the stay was marred by a few who were rude and unkind. We did not feel that we were getting value
for money as the cost is not cheap! There was also a lack of communication between staff which led to a few awkward moments including we having to search for staff to carry out pre-arranged tasks. These comments are made in order for reflection and positive changes. Thank you.

Reply from Rachel Elliott, Customer Service Administrator at Red Court Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Current Review Score: 9.5 (9.527)

Overview of Review Score

The Review Score of 9.5 (9.527) out of 10 for Red Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.527 for Red Court Care Home is calculated as follows: ( (182 Excellents x 5) + (95 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 294 Ratings = 4.527

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Red Court Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 30 Jul 2025

Situated in a quiet residential area with good transport links. Beautiful premium ensuite rooms with patio doors leading out to the garden. Please call us to find out latest availability.

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Awards / Recognitions (8)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Red Court Care Home to verify any information. View our terms and conditions. Red Court Care Home has an Enhanced Service - more info.