Red Court Care Home

27 Stanhope Road, Croydon CR0 5NS
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9.6 101 Reviews
  • Red Court Care Home, Croydon
Red Court is a listed building that has been sensitively modernised, whilst retaining many original features, and provides nursing, residential, palliative, respite and convalescence care.

The home is located in a peaceful neighbourhood near Croydon, surrounded by over an acre of landscaped gardens, therefore residents are offered a comfortable and homely place to stay.

Each bedroom comes with its own colour scheme, a garden view (except one with, a beautiful balcony instead), and a flat-screen TV. Some rooms have an en suite shower room with W/C, and there are shared bathrooms around the home. There is also a junior suite and deluxe residential rooms that have recently been refurbished.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients, catering to all ethnicity groups. Soon after a resident arrives at Red Court, staff discuss personal preferences and dietary needs.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Friends, relatives and loved ones are welcome to pop in and join in.

Follow the home on Facebook to find out more about the great things that go on day to day: Search 'Bupa UK Red Court Care Home'.
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Care Provided by Red Court Care Home

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 35 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: from £1565
  • RESPITE Self-Funded Residential Care: from £1485
  • RESPITE Self-Funded Nursing Care: from £1720

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

The price(s) shown are provided by the care home. Contact Red Court Care Home for full pricing details and T&Cs.

Contact Red Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Red Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jemima Ampomah (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (35)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • The centre of Croydon is just a mile away, with its shopping centres, museum and modern art gallery. Also nearby is Croham Hurst, which is perfect for tranquil woodland walks.

Parking

  • Parking available onsite

Red Court Care Home Reviews (101)

9.6

Red Court Care Home has a Review Score of 9.6 (9.567) out of 10, based on 23 reviews in the last 2 years.
Over all time Red Court Care Home has 101 reviews.

Overall Experience
  • 74
  • 23
  • 2
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Date Published
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Reviewer Connection to Red Court Care Home
  • 37
  • 19
  • 12
  • 11
  • 4
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  • 2
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Total of 101, showing 61-80
Review from R T (Niece of Resident) published on 31 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was moved into this care home 4 days prior to her death. She received A1 care whilst there. Thank you. The care staff and the management team were brilliant.
Reply from Greta Narbutaityte, Customer Adviser at Red Court Care HomeThank you for your kind words. We are saddened to hear about your aunts passing. Please let us know if there is anything else we can do to help you or your family.
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Review from A D (Partner of Resident) published on 22 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff without exception were extremely kind and pleasant.
Perhaps one more member of staff would have been helpful. The television in the lounge needed a working remote control and also a soundbar as the sound was not great particularly for elderly people with hearing problems.
Reply from Greta Narbutaityte, Customer Adviser at Red Court Care HomeThank you for your feedback. We will certainly discuss your feedback with the home’s manager to help us continually improve our service.
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Review from O R (Daughter of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has had a particularly stressful year this year and we were awaiting an assessment by social services in order to proceed to the next stage of her long term care.
We selected Red Court because the closest care home had no vacancies. We have been entirely pleased with the accommodation, attention,
treatment from the staff at all levels.
The cleanliness, hygiene, food - in short, everything that pertains to this stay has been excellent. Absolutely nothing is too much trouble. The staff are resident focussed and this is evident by the atmosphere at Red Court. My mother's state of health has improved incredibly. She herself feels much better and we can only say that it is all due to the care and attention given by all at Red Court. Thank you so very much.
Reply from Greta Narbutaityte, Customer Adviser at Red Court Care HomeThank you for your praise. We are delighted to hear about your mother's recovery. It is always nice to hear from family members feeling like their loved one is cared for and looked after, so please let us know if there is anything else we can do to further support you and your family.
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Review from Blanche P (Daughter of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum stayed for a week's respite break and, overall, we were delighted with the experience. All the managers and staff were welcoming and friendly and the room was lovely. There were one or two hiccups, mostly due to communication issues (e.g. messages or info not being passed along) which perhaps prevented
Mum from getting the most of her stay. This was our first time for using a care home so we were unaware of potential problems, what questions to ask, or what issues to be firmer about. I have no doubt that we made the right choice in picking Red Court.
Reply from Greta Narbutaityte, Customer Adviser at Red Court Care HomeThank you for trusting us with your mother's care. We have a genuine regard for our residents and their families, if there is anything we can improve upon - we will certainly look into it.
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Review from Raza (Son of Resident) published on 26 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Red Court Care Home for 3 weeks whilst recovering from surgery. From the moment that she arrived, she was treated with courtesy and respect, and her stay there was of enormous benefit to her recovery.
All members of staff were kind and considerate, and nothing was too much trouble
for them.
I would highly recommend this care home should anyone need a similar service, and I wish to thank everyone at Red Court for their excellent level of care.
Reply from Greta Narbutaityte, Customer Adviser at Red Court Care HomeThank you for your kind words. We are very happy to hear you could feel at ease with your mother in our care. It is always nice to hear words like “Kind” and “Considerate” being used to describe our care. Thank you once again for choosing Red Court for your mothers stay.
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Review from Colin K (Son of Resident) published on 31 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Red Court team are exceptional.
During a particularly tough time health wise for my mother, sadly leading up to her passing away in October '18, the Red Court team were so caring, above and beyond what I could have ever expected. Giving the family the peace of mind that Mum was in safe hands at
all times. The property, gardens and rooms are all very well maintained and we were always made to feel welcome. Thank you all from the bottom of my heart for making my Mum comfortable and happy for her last months with us.
Reply from Greta Narbutaityte, Customer Adviser at Red Court Care HomeThank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team.
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Review from A G (Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delightful physical environment. Fresh, bright and cheerful. Accommodating, friendly and efficient staff. Brilliant food supplied by a dedicated, skilful team (try the soup). Excellent, wide-ranging array of activities - good and enjoyable. Mega.
Reply from Josephine Gaupholm, Customer Adviser at Red Court Care HomeThank you for your review of Red Court Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the delightful physical environment and accommodating staff. We will share your comments with the home's manager. The Bupa Customer Care Team
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Review from Anne B (Resident) published on 4 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Red Court is a very well run home, dealing with a very large variety of different health issues. The staff are all very caring, and cheerful which makes for a very pleasant atmosphere, you have a feeling you are with friends and family, and I know I shall miss them.
Reply from Josephine Gaupholm, Customer Adviser at Red Court Care HomeThank you for your review of Red Court Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care and cheerfulness of the staff. We will share your comments with the home manager. The Bupa Customer Care Team.
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Review from J P (Daughter of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We cannot thank all the staff enough for their hard work caring for our loved one. All the staff are genuinely caring and helpful. It has a "home from home" family vibe and the new management are passionate about the welfare of residents and their individual needs.
Bedrooms, bathrooms, dining rooms
and lounges are clean and tidy, some rooms have been renovated with more planned. The food is excellent, the catering staff do an amazing job. Gardens are well maintained, some areas have slopes that are not easy for wheelchairs but changes are being made. Total perfection is hard to achieve but Red Court Care Home is very close to that accolade.
Reply from Gabriella Mills, Customer Adviser at Red Court Care HomeThank you for your review of Red Court Care Home, we are pleased to hear that you have had a positive experience of the staff at our home. We appreciate your comments on the home and glad the changes being made here are improving your experience. We will share your comments with the care homes manager. The Bupa Customer Care Home.
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Review from Patricia P (Daughter of Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff very professional, approachable and very friendly and helpful.
A nice large welcoming room, high standards of cleanliness and good general facilities overall.
I would definitely recommend this care provider to family and friends and use these services again in future, should the
need arise.
Reply from Gabriella Mills, Customer Advisor at Red Court Care HomeThank you for your review of Red Court Care Home, we are pleased to hear that you have had a positive experience of our care home. We appreciate your comments on the staff here and will share your feedback with the care homes manager. The Bupa Customer Care Team.
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Review from K M (Daughter of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum really enjoyed her stay at Red Court Care Home. The consistency of care and warm friendly welcome she gets each holiday respite is wonderful. I can leave her with an easy mind and have a really relaxing break knowing she is well looked after. In fact, this time when I went to pick her up she said
"what are you doing here" I thought I could stay another week! She is looking forward to another stay soon!
Reply from Gabriella Mills, Customer Adviser at Red Court Care HomeThank you for your review of Red Court Care Home, we are pleased to hear that your mum is enjoying her short stays and is being well cared for during these. We appreciate your comments and will share these with the care home's manager. We look forward to welcoming your mum back for another stay soon. The Bupa Customer Care Team.
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Review from Nicky K (Daughter of Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst my Dad was at Redcourt he received excellent care from a fantastic manager and her team. Everyone was so kind and caring. Redcourt is a small friendly nursing home with beautiful gardens. Sadly our Dad was resident for only 7 weeks before his death but the support that we have been given as a
family has been outstanding.
Reply from Gabriella Mills, Customer Advisor at Red Court Care HomeThank for your review of Red Court Care Home. We appreciate your comments of our care home and glad that the staff have given you the support you have required as a family. We are pleased to hear that your Dad was well cared for during his stay and will share your review with the home's manager. Our condolences, The Bupa Customer Care Team.
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Review from Gloria S (Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would certainly return and also recommend Red Court Care Home to everyone. I could not fault anything especially the quality of staff.
Reply from Gabriella Mills, Customer Adviser at Red Court Care HomeThank you for your review. We are pleased to hear that you have had a positive visit to Red Court Care Home and your appreciate your comments towards our staff. Your comments will be shared with the homes manager, The Bupa Customer Care Team.
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Review from Lorraine G (Daughter of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support given to us as a whole family for the seven weeks my dad was a resident before his death at Red Court was outstanding.
Everybody was so friendly and understanding through such a difficult and emotional time - we'll never forget them or the beautiful room and surroundings at this
very special nursing home.
Reply from Gabriella Mills, Customer Adviser at Red Court Care HomeThank you for your review. We are pleased to hear about your positive experience with Red Court and we appreciate your comments of our staff. We are glad you were well supported during your difficult time and will share your feedback with the care home's manager. Our condolences to your family, the Bupa Customer Care Team.
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Review from A E (Daughter of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful home in delightful grounds. Very welcoming and always with a relaxed, informal ambience. Immaculately clean everywhere. All staff excelling in their roles at all times and so very friendly to visitors. Cannot recommend it highly enough.
Reply from Holly McGough, Customer Adviser at Red Court Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will share these with the home's manager. The Bupa Customer Care Team.
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Review from Roger C (Son of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Red Court Care Home for 2 years to date and I would like to state that the care she receives is top class.
Everything about the home is very good but I would like to praise all the staff who are all excellent and very considerate.
Reply from Jayne Duck, Customer services administrator at Red Court Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.
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Review from Herman Z (Husband of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care and attention provided at Red Court Care Home and would like to say thank you to all the staff. It is most likely that my wife will return in future for some respite.
Reply from Jayne Duck, Customer services administrator at Red Court Care HomeThank you for your review and kind words. It is lovely to hear that your wife enjoyed her stay with us and hopefully will come and stay with us again for some respite care.
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Review from C M (Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are all very friendly and the rooms are comfortable. The food is well cooked.
Reply from Jayne Duck, Customer services administrator at Red Court Care HomeThank you for your review and kind words about our staff and home.
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Review from Brian F (Son of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to commend all the staff at Red Court nursing home who looked after my father so well in the remaining 7 months of his life.
The care and love he received was truly excellent and brought a tear to my eye on several occasions. The manager of the home also dealt excellently with two of my
family members who had many issues to considers.
Reply from Jayne Duck, Customer services administrator at Red Court Care HomeSo sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff. I'm so pleased to hear how well your family and your father were cared for. I hope that in time, this gives you comfort when you look back on the time that your father spent with us.
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Review from Gillian B (Wife of Resident) published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent three weeks respite care in Red Court. He suffered a stroke in 2012 and cannot walk and has to use a wheelchair. He also has aphasia and although unable to talk, he understands so I am completing this for him.
He had a lovely room, very clean with views overlooking the garden.
All
the staff, including the chef, greeted him and made him feel very welcome.
He enjoyed the activities particularly music and would be very happy to go back there again.
Reply from Jayne Duck, Customer Services Administrator at Red Court Care HomeThank you for your review. I'm so glad to hear that your husband enjoyed his stay with us and hope that he will come again for some respite care with us.
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Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Red Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.567 for Red Court Care Home is calculated as follows: ( (179 Excellents x 5) + (75 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 270 Ratings = 4.567
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Red Court Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Apr 2026

Situated in a quiet residential area with good transport links. Beautiful premium ensuite rooms with patio doors leading out to the garden. Please call us to find out latest availability.

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Awards / Recognitions (9)

Meet the Team (0)

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