Red Court Care Home

27 Stanhope Road, Croydon CR0 5NS
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9.5 98 Reviews
  • Red Court Care Home, Croydon
Red Court is a listed building that has been sensitively modernised, whilst retaining many original features, and provides nursing, residential, palliative, respite and convalescence care.

The home is located in a peaceful neighbourhood near Croydon, surrounded by over an acre of landscaped gardens, therefore residents are offered a comfortable and homely place to stay.

Each bedroom comes with its own colour scheme, a garden view (except one with, a beautiful balcony instead), and a flat-screen TV. Some rooms have an en suite shower room with W/C, and there are shared bathrooms around the home. There is also a junior suite and deluxe residential rooms that have recently been refurbished.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients, catering to all ethnicity groups. Soon after a resident arrives at Red Court, staff discuss personal preferences and dietary needs.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Friends, relatives and loved ones are welcome to pop in and join in.

Follow the home on Facebook to find out more about the great things that go on day to day: Search 'Bupa UK Red Court Care Home'.
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Care Provided by Red Court Care Home

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 35 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1350
  • Self-Funded Nursing Care: £1565 – £1565
  • RESPITE Self-Funded Residential Care: £1485 – £1485
  • RESPITE Self-Funded Nursing Care: £1720 – £1720

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Red Court Care Home to find out the exact price for your requirements.

Contact Red Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Red Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Jemima Ampomah (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (35)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • The centre of Croydon is just a mile away, with its shopping centres, museum and modern art gallery. Also nearby is Croham Hurst, which is perfect for tranquil woodland walks.

Parking

  • Parking available onsite

Red Court Care Home Reviews (98)

9.5

Red Court Care Home has a Review Score of 9.5 (9.527) out of 10, based on 25 reviews in the last 2 years.
Over all time Red Court Care Home has 98 reviews.

Overall Experience
  • 71
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Date Published
  • 98
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Reviewer Connection to Red Court Care Home
  • 36
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  • 4
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  • 2
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Total of 98, showing 41-60
Review from Anna (Daughter of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is very pleased with the staff and the service provided by Red Court. He tells me that the food is excellent and the staff are attentive. I was lucky to visit him with his grandson under the new government guidelines which my father was very happy about as he has never seen his grandson before.
My visit from beginning to end was very pleasant, the staff were chatty and very helpful. My son enjoyed the gardens outside, particularly the pond and water features (which I am sure the residents enjoy too). Overall I am very satisfied that my father is in good hands and look forward to visiting him again very soon.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Red Court Care Home

Thank you for taking the time to leave this review. We are so happy to have been able to welcome you back in for visits again and I can imagine it was wonderful to be able to bring his new Grandson too! We hope to continue providing your loved one with the best possible care.

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Review from Tara T (Daughter of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very friendly and always happy to help. Communication from the home has been really good, especially over the last few months during lockdown, when visiting is limited and families are reliant on information being given about what the residents are doing.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Red Court Care Home

Thank you for your review. We are glad to hear you feel you have had such good communication throughout lockdown. We look forward to being able to welcome you for a visit again soon.

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Review from Frank B (Son of Resident) published on 5 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has been a resident of Red Court since April 2019. My partner and I were very impressed with all aspects of Red Court when we visited prior to my Mum moving in and she settled in very quickly, thanks to all of the staff. And then for this second year of my Mum's time at Red Court, we've had the
world's first pandemic in over 100 years and all the restrictions this has meant for residents and families. Thankfully, all of the staff at Red Court understand this and they too have been through some upheaval, with the previous Home Manager, Deputy Manager and Activities Co-ordinator all leaving over a short period and a Nurse, in particular, had to step in and do a brilliant job performing three full-time roles until current Home Manager arrived. The new manager has ensured that she and all the Red Court staff continue to endeavour to provide the best possible service to all residents and their family members and this was particularly welcome at Christmas, a time my Mum has always enjoyed.
Reply from Penelope Kudelnitzky, Customer Service Adviser at Red Court Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Also thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.

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Review from Ian S (Son of Resident) published on 30 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is now a long-term resident. Red Court has had some ups and downs and changes in management but now seems to be settling down under the new manager. My mother always says how well looked after she is and she does seem to be in good shape.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Red Court Care Home

We really appreciate you taking the time to leave us some feedback.

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Review from Trina B (Daughter of Resident) published on 30 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum became a resident at Red Court just before the national lockdown in March 2020, so this has been a challenging time. Despite this, the compassionate care and sincere empathy that my Mum has received has been truly outstanding. All of the staff and management at this care home treat her as though
she were a member of their own family and continue to do so in the midst of what is still a very challenging time. With Christmas approaching, it will be difficult with her not being able to join our celebrations but I know everyone at Red Court will make her Christmas and all the residents at Red Court, as happy and enjoyable as they can. I would highly recommend this Bupa Care Home to anyone looking for a placement for a relative or loved one.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Red Court Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your kind words.

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Review from A G (Daughter of Resident) published on 27 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been here for almost 5-years.
The care has always been excellent. I cannot speak highly enough of all the staff.
They all care and give time to my mother.
Reply from Stephen Rondel, Customer Advisor on behalf of the team at Red Court Care Home

Thank you for your kind words; we are happy that your mother feels at home in our care.

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Review from Linda H (Wife of Resident) published on 13 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Red Court Care Home for 3 1/2 years because of numerous strokes. He is extremely disabled - unable to do anything for himself, having to trust the staff for all care and attention. Everyone has been extremely kind and caring at all times, so much so that they seem like our extended
family. They treat us both with such TLC. I cannot thank them enough.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Red Court Care Home

Thank you for taking the time to leave us such kind words, we really appreciate it.

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Review from Anthony B (Next of Kin) published on 13 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I am only a visitor and not a resident, I do not have experience of the service provided. However, my first impressions of Red Court are very good. All staff are friendly, welcoming and professional. The gardens and environment are beautiful and peaceful.
I feel confident that my dear friend, who
is being admitted today for palliative care, will be safe, comfortable and treated with respect.
The staff I have met have all been reassuring, informative and professional. Thank you.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Red Court Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from D M (Daughter of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It has been a difficult time for all connected with care homes. We are grateful Mum is still alive but are sad that there has not been a member of staff available to take Mum into the garden during all the lovely weather we have had during lockdown (Summer 2020). Mum loves to be in the sun more than
anything so we are disappointed that despite numerous requests and a recommendation from a Bupa Manager, that Mum has been in the garden less than ten times since March 16th. The Bupa Manager was hoping Mum would get out three times a week!. I can only assume a lack of staff has been the problem. Sitting in the sun would have helped to promote Mum's wellbeing. We understand there will be an activities coordinator starting soon so we hope Mum will get out into the garden with her and that there will be some sun for Mum to enjoy. Residents are not allowed to have their doors wide open in hot weather on the ground floor at the back of the house as it is a security risk. A side gate, better fencing to the back of the garden, and CCTV would help enormously.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Red Court Care Home

Our resident’s health and well being is an absolute priority. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?

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Review from V C (Resident) published on 11 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came into this home to await two operations, not because of a stroke, dementia, or other illness, where I could make decisions for myself and have not needed the amount of care that others needed. However, when I need a carer and several call bells are ringing, other residents seem to take precedence.
I need two carers at a time to be hoisted to commode/wheelchair and believe most other residents only require one. Therefore, I have a longer wait. When I have been hoisted on some occasions my dignity has not always been observed with the door left open. Some carers have talked over me i.e. "is she going in the armchair?", not using my name and some staff have tended to talk down to me as if I did not have full capacity and needed supervision. I have also found the selection of food disappointing.
Reply from Greta Narbutaityte, Customer Adviser at Red Court Care Home

We are concerned to hear this. Could you please contact our Feedback team by emailing us or calling us. Thanks.

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Review from J J (Daughter of Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
More staff needed. The regular staff are very good and kind but the night staff are often quite abrupt and rough. The staff work very hard but don't always have the time to ensure that my mother has all she needs to hand. It would be nice if someone had 10 minutes a day to check that she has all she
needs and spend a bit more time when washing as this is often rushed.
Reply from Stephen Rondel, Customer Adviser at Red Court Care Home

Our resident’s health and well being is an absolute priority. We will discuss your feedback with the home’s manager to help us continually improve our service.

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Review from P H (Resident) published on 4 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about the care home is great. The staff are very kind, caring and patient and the food is great. I never thought I would ever come to a place like this, but this place is a godsend. The children are happy for me, for me to get medical care, especially as I can no longer look after myself.
Reply from Stephen Rondel, Customer Adviser at Red Court Care Home

Thank you for your wonderful feedback, we are happy to have you as part of the family.

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Review from Susan C (Daughter of Resident) published on 23 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Red Court was the 1st Nursing Home I visited from word of mouth. Mum has COPD. I knew my Mum would love it from when I drove into the lovely grounds. A member of staff greeted me with a cup of tea, and we went through what the home has to offer and how it would assist with all my Mum’s needs. I was
very impressed and felt at ease. Her room looks out onto a back garden that is peaceful and beautiful with her own little patch for her to maintain with the great gardener. She has settled in very well, and between her and all the nurses that administrate her medication, she is now calmer, happier and stress-free from all the concerns she had living alone at her house. Red Court offers excellent choices of food which three times a day, along with tea, cakes, biscuits 2/47. Her quality of life is far better, and she is very well looked after and checked on. Peace of mind for me. Best decision we both made. 10 out of 10 services. Staff make it feel like a big family community. Well done!
Reply from Emily Wilson, Customer Services Adviser at Red Court Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything else we can do for you or your family.

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Review from A M (Friend of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Red Court is a very friendly and caring place. All the staff make you feel like part of a family. All the residents always seem very happy.
Reply from Greta Narbutaityte, Customer Adviser at Red Court Care Home

Thank you for such lovely comments, we really appreciate it.

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Review from C M (Friend of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff of Red Court Care Home, made my friend's stay dignified caring and friendly.
Nothing was too much trouble and always kind and thoughtful staff on hand no matter what was being asked of them for my friend, family and his visitors. Accommodation, comfortable and spotless.
Reply from Greta Narbutaityte, Customer Adviser at Red Court Care Home

We are happy to help. Thank you for taking the time to leave such kind words.

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Review from Tina P (Daughter of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the cleaners, chef, assistants, nurses and management, my dad and family who visited him were treated so well. I felt my dad was really cared for as were all his visitors to the home and the support given was amazing. 24/7 access is a real plus in our situation and the nights we stayed again we
were all looked after so well. Cannot thank you enough for the care given to my dad and my family. Thank you.
Reply from Greta Narbutaityte, Customer Advisor at Red Court Care Home

Thank you for trusting us with your fathers care and we really appreciate the kind comments.

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Review from B B (Wife of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having looked at a few homes and feeling very low Red court Care Home was recommended to me to view. Wow! What a lovely place, friendly, clean, patients well looked after. During my late husbands stay they couldn't do enough for him and as a family looked after us too. If I have to go into a home I
would only want to be at Red court. Well done to all the staff.
Reply from Greta Narbutaityte, Customer Adviser at Red Court Care Home

Thank you for your praise. We really appreciate you taking the time to leave such positive comments.

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Review from R T (Niece of Resident) published on 31 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was moved into this care home 4 days prior to her death. She received A1 care whilst there. Thank you. The care staff and the management team were brilliant.
Reply from Greta Narbutaityte, Customer Adviser at Red Court Care Home

Thank you for your kind words. We are saddened to hear about your aunts passing. Please let us know if there is anything else we can do to help you or your family.

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Review from A D (Partner of Resident) published on 22 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff without exception were extremely kind and pleasant.
Perhaps one more member of staff would have been helpful. The television in the lounge needed a working remote control and also a soundbar as the sound was not great particularly for elderly people with hearing problems.
Reply from Greta Narbutaityte, Customer Adviser at Red Court Care Home

Thank you for your feedback. We will certainly discuss your feedback with the home’s manager to help us continually improve our service.

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Review from O R (Daughter of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has had a particularly stressful year this year and we were awaiting an assessment by social services in order to proceed to the next stage of her long term care.
We selected Red Court because the closest care home had no vacancies. We have been entirely pleased with the accommodation, attention,
treatment from the staff at all levels.
The cleanliness, hygiene, food - in short, everything that pertains to this stay has been excellent. Absolutely nothing is too much trouble. The staff are resident focussed and this is evident by the atmosphere at Red Court. My mother's state of health has improved incredibly. She herself feels much better and we can only say that it is all due to the care and attention given by all at Red Court. Thank you so very much.
Reply from Greta Narbutaityte, Customer Adviser at Red Court Care Home

Thank you for your praise. We are delighted to hear about your mother's recovery. It is always nice to hear from family members feeling like their loved one is cared for and looked after, so please let us know if there is anything else we can do to further support you and your family.

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Current Review Score: 9.5 (9.527)

Overview of Review Score

The Review Score of 9.5 (9.527) out of 10 for Red Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.527 for Red Court Care Home is calculated as follows: ( (182 Excellents x 5) + (95 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 294 Ratings = 4.527
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Red Court Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Oct 2025

Situated in a quiet residential area with good transport links. Beautiful premium ensuite rooms with patio doors leading out to the garden. Please call us to find out latest availability.

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Awards / Recognitions (8)

Meet the Team (0)

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