Romford Grange Care Home

The care they provide is top quality they are caring compasionate and nothing is to much trouble down from management to carers and chefs and cleaning staff always say good morning how are you. They make the residents like they are at home arranging events

Following complaints against the home appointed GP and reported concerns to being acted on. Father has lost just under 6 stone in a year. I've started taking in extra meals to help stop this and the care home have made this very difficult. They keep leaving him in his room laid flat staring at the wall and not even putting his tv on. Found soiled also

The care and consideration of all the staff is second to none. Nothing is ever too much trouble and somebody is always available to answer any questions. Everywhere is kept very clean and tidy. The staff are brilliant.

For any help or assistance regarding the resident there are people to help, for examples carers and other management staff. Help available to choose main meal or any warm drink needed.

We as the family of Sellamma are very pleased with the level of care our mother/ grandmother receives. The environment is very helpful, and all the caretakers, kitchen staff and nurses are amazing. We are informed of everything and feel Romford the best place for her!

Since my uncle has been here, he has been cared for so well. He is bright, happy and looking so well. The staff are amazing and treat my uncle like he is their own family member.

I am very happy with Kens care. All the staff are very good and very kind. Ken is kept clean and well fed and seems content. Also the staff are very kind and helpful regarding my blindness.

My Mum moved into The Grange recently and the move was sudden and unplanned, a discharge from hospital. I was dreading the move as mum has always been so independent, but the staff have been amazing. I see them tend to mum with care and consideration. Nothing is too much trouble, they are all so kind, I see this, and my mother tells me this all the time. She cannot praise them enough. My Mum loves her tea and we would always make a brew as soon as I would arrive at her house. Delighted to say things haven't changed at The Grange, I can make tea at anytime in their kitchen, and I do! I just want to sign off and say thank you to the staff and Manager at The Grange for their hard work and dedication.

Basically, just a very good experience for both my wife and I, and of course, the wider family. Every member of staff I have met in the 10 days my wife has been a resident has been marvellous, but a special mention to all members of staff, they are marvellous! I don't want to leave my wife anywhere, but if I have to, The Romford Grange is the best place.

The staff at The Grange are brilliant. They are all very caring, gentle and patient with my Nan. They began feeding her when they saw it was hard for her. Nan hasn't been eating well and they have asked if there's anything else they could offer that she would like. They update us daily when go to how she is and what she has eaten. We were worried for her to go into a care home, but we know she is so well cared for and safe!

I must not forget another staff member for her warm greeting, I get every day as I walk through the main entrance.

I just wanted to acknowledge my thanks and gratitude to the Romford Grange Care Home for the quality of service they give to my mum and dad, every member of staff always shows care and kindness in the way they look after all the residents, I would especially like to mention one member of staff, she is always there with a smile and such a friendly personality always willing to help in any way she can, she really is a credit to the care home. I know my parents always look forward to seeing her when she is on shift.

Over the many years my mother has had dementia and Alzheimer's disease I have always been reluctant to have her cared for in a care home. However after 9 years of her illness I was introduced to Romford Grange Care Home and was surprisingly impressed with the genuine care and support offered to their patients. I then decided to have Mum move in and have been very pleased with the level of care Mum has been given. The head manager is amazing and has always gone the extra to give my mum the most caring experience any thoughts I have are easily addressed to her where she acts on them immediately. The care team are all lovely especially one staff member in particular who is an amazing carer and chef she always makes the best Asian cuisine dishes to please my mum and always keeps me up to date. Some others such in particular all do a great job and Mum is happy here.

We highly recommend Romford Grange Care Home. Our mum has been given great care, lots of love and support. The staff are lovely, they go above and beyond for all residents to make them comfortable and feel included. The food is outstanding and they have lots of fun activities and entertainment through out the week. As a family, we have complete peace of mind that all of our mum's needs are met.

I love the way my mum I been looked after in this care home, the staff are always so helpful and always smiling. My mum is so happy in the home. The manager is a great manager always ready to talk about anything, Mum and myself, love the food. Thank you for the lovely staff and the care you have for my mum.

We are happy with how our Grandmother is cared for. We have built good relations with staff who care for her and are given honest feedback when asking about her. We are kept up to date and contacted if she needs us or something is wrong. Recently new activity coordinator has joined the home and brought great activities and opportunities for residents to be involved. Outside companies are provided such as hairdressing, chiropodist, singers and entertainers to make every day different. A nice variety of food is always on offer for the residents to try and eat and recently more outings have been organised to provide more normality for them which is amazing for those who rarely see visitors! The home is always being cleaned when we are visiting. Further development in the home has been noticed with freshly painted and planted garden area. It is lovely for us to bring our dogs in to visit too, as the residents love to pet them and Nan loves to groom, cuddle and feed them. Thank you to all!

This care home has surprised me in that my sister has made a marked improvement since she joined about nine months ago. She is much happier, and so am I. The staff responds to requests for attention to any concerns I may have (although these were few). There is a friendly and helpful vibe about the place.

My mum has been at the Romford Grange since February 2023 and we have found all the staff very caring and loving towards our mum. She has good and bad days, but the staff now know her mood swings and speak to her with kindness. The nursing staff are always available if we have concerns, as well as the manager. We feel happy that she has all the care she now needs at Romford Grange.

I have been living at Romford Grange for just over three years now and I really enjoy living here, all the staff from management, activities, carers, kitchen and domestic are all very helpful and friendly. I enjoy the variety of activities that are on a daily basis and enjoy when entertainment comes in as well, the home has a great atmosphere all around and I've made some nice friends from other residents and staff while I've been living here, it's an all round lovely place to live.

I'd love to live at Romford Grange Care Home again. As soon as I (we) arrived here we lost a couple of recorded items, e.g. diary and a five-year-old telephone notebook. I wish I could get them back.