Springfield Care Centre

20 Springfield Drive, Barkingside, Ilford IG2 6PS

Springfield Care Centre in the east of London, has good access to all transport routes and is a modern home. Specialist care focuses on residential care, with additional 24-hour nursing and provision for more complex health needs.

All of therooms are en-suite and decorated to a high standard, which is fresh and bright. Modern furnishings and fittings are throughout the home.

Residents regularly gather to socialise and take part in organised activities and events. The home benefits from its own café and bar, which proves to be a good space to hold quizzes and games. There are strong links to the local community and the home is well located to access shops and amenities.

Group: The Bondcare Group

Person in charge: Mary Ngambi (Manager)

Local Authority / Social Services: London Borough of Redbridge Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Substance Misuse • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Down Syndrome • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Hindi, Romanian, Urdu

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Closest train station Newbury Park. The care home is on Horns Road off the A12.

Visiting:

No restrictions.

Parking:

Free parking.

Latest Care Quality Commission* Report on Springfield Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 1.6 (maximum of 10) for Springfield Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.6 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Springfield Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 1.609 for Springfield Care Centre is calculated as follows: ( (3 Satisfactorys x 3) + (8 Poors x 2) + (12 Very Poors x 1) ) ÷ 23 Ratings = 1.609

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 0 Points relating to the number of positive Reviews for Springfield Care Centre is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 0 Reviews ÷ 16 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

1.6 Springfield Care Centre has a Review Score of 1.6 (1.609) from 2 Reviews


Average Ratings

  • Excellent
    0
  • Good
    0
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    1
  • Don't Know
    0

How Likely are the Reviewers to Recommend Springfield Care Centre?

  • Extremely LIKELY
    0
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to Springfield Care Centre

  • Daughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1

This is in light of my aunt moving from a well run caring home that closed. My first impression is a lack of staff. My aunt is dressed but then left in bed until the afternoon with absolutely no stimulation. When we ask to get her up the answer is always "later, we are too busy. " We're told she moans about pain, not surprising all those hours in bed. They say she is turned 1/2 hourly but this has never happened when we have visited. Staff sit in the day room and chat to each other, completely ignoring the residents. Home says cafe and shop, these do not exist. We have never seen any activities happening. Both our family and my aunt's friend and have tried calling the unit many times but no answer most of the time (we are told this is due to telephone system problem being rectified soon). My aunt always seems to have her meals in bed, this has always been the case when we have turned up while some others eat together. She needs 2 staff to get her up, is this the problem? Would there be enough staff in event of a fire?

How likely would you be to recommend Springfield Care Centre? Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   2.1 out of 5

The service supplied by this care home was extremely poor. Safety is totally unacceptable, not very clean, people left in wheelchairs all day long. Carers take a lot to be desired, always absent from lounge where residents were left in wheelchairs. The staff have totally no compassion to family. I could go on forever.

How likely would you be to recommend Springfield Care Centre? Extremely Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   1.2 out of 5

Harry Inglis, RM at Springfield Care Centre responded to this review on 07 Aug 2017:

Dear Helen,
As we met today, you are now aware that Springfield is now under a new management.
Having heard our assurances and plans for the future, I hope you can now feel reassured that Springfield will be a home we can all be proud of!

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