Springfield Care Centre

Our family would like to express our deepest gratitude to Springfield Nursing Home, especially the team on Nightingale Ward, for the exceptional care, compassion and support they gave my Dad, Ron over the past six months.

As Dad's vascular dementia deteriorated, the team showed remarkable patience, kindness and dedication. They worked tirelessly to preserve his dignity, comfort and wellbeing, always treating him with genuine respect and humanity. Their support meant more to Dad and our family than we can express.

Despite the challenges of caring for someone with deteriorating dementia, the team consistently showed empathy and went above and beyond. We will be forever grateful for the care they provided and the support they gave us during such a difficult time.

Had Springfield been closer to Dad's family, we would have been more than happy for him to remain in their care. That speaks volumes about the care Dad received during his stay.

So far good experience I visit daily they respect us whenever we need help and the carers are very helpful . Whenever we have any problems the management care and listens to our problems . The care home is very clean and tidy my daughter rooms rooms a little bit change in decorations

My mother has been a resident here since September 2023. She came from another care home. My mother has advanced dementia and needs a lot of support. Springfield have been impeccable with their care from day one. They immediately identified her needs and have given her the appropriate care throughout her time here. The staff are very caring and attentive to her needs. They make her feel at home and cared for. They treat her like family and their warmth is so reassuring to see. Her previous care home were talking about putting her on palliative care before she left but since joining Springfield her quality of life has improved tenfold down to the care that she has received here. I think it also helps that I believe the staff are very happy at the care home. They have a very good work ethic and they really show team work between them. Nothing is too much for them and they are always willing to go the extra mile for their residents.

I love the staff here. They are genuinely caring. They treat mum like family even though she can exhibit quite challenging behaviour. They care about getting the small details right and are always receptive to a quick chat about concerns and to take feedback. My mum has benefited hugely from everyone's engagement and investment in her well being from the manager down to individual carers and cleaners. Things are not perfect but problems are always addressed and resolved. I am so very grateful to them all. I know they make mum feel safe and cared for and that means I can relax too.

So professional with updates on his care. Thank-you

It has only been a short time, but the care I have received has been excellent. The staff have been very kind.

Overall, this care home is really good with just a few things to improve. Caring and sympathetic staff. Access to management could improve. Probably the best care home in the area (through experience).

Happy.

Excellent care, very kind. Highly positive management.

Staff are nice, but the food is disgusting!

Where to start the home have helped me and my dad during mental health crisis. Abhin was a true angel sent down. He has gone above and beyond for my mum and she has settled so well since being put there after a hospital stay. She is clean washed well cared for. The food is amazing the staff are amazing. The chickens and ducks are amazing. The lounge is lovely. The activities are lovely the doors are always open and the staff are so well trained I cannot fault them they are a 5 star and I would give them 500. My mum has dementia and the pain and guilt we had putting her in a home was awful. But I don't feel that anymore Springfield have offered us peace and calm in knowing she is loved and respected by all. Thank you thank you abhin and all the other staff for allowing our minds to rest knowing mum is safe happy and living the best way she can with this horrible condition. We can't change it but we can make the best of it and your home and care and now mums home has allowed this x

Springfield is a totally amazing care home. Truly the best in the Borough. The dedication and care was second to none for my cousin George who was with them until February. So now it's was the natural choice for my father in law who became a new resident on Friday. We are confident that we have made the right decision and apart from the love and care they show every resident , Our family are relieved and can sleep at night knowing my father in law is in safe hands. The home is spotlessly clean , the staff are so caring and attentive , there are lots of activities for the residents to get involved with ensuring they have a good quality of life. The management are so professional and caring they are a real credit to Bond Care. A big shout out to Karen for her friendship not only with my cousin but with me. An amazing woman. She is constantly ensuring all residents are happy. A shout out to for KP. A lovely responsible man who portrays outstanding care. Springfield - best care home ever.

Professional, clean and attentive to my brother's needs- both heartcare and welfare.

My brother is returning back to the home, did not like the residential setting. My is willing to return back to Springfield as he said staff are caring.

Am generally satisfied with the service provided to my uncle.

The entire team works tirelessly, showing dedication, kindness, warmth and professionalism. They truly are like a family, not just to my mother but to all the residents and their loved ones. We will never forget what you have done for us all. Thank you for making such a positive difference in our lives.

Oktober Fest - Great experience for users! Residents were included regardless of ability. Staff were very attentive, making sure residents were comfortable and enjoying themselves.

The nursing home has treated mum like a piece of property since she was discharged from the hospital without my consent as her lasting power of attorney and next of kin. They have decided to take her off our family GP list and have been doing a care plan without informing my mum or me. The care plan was arranged without my consent to be at Springfield for only four weeks.

My mother came to this care home with only 3 months to live. She is still here more than 9 months later. The decision to bring her to this care home was the best and right thing to do. They truly are Angels, they care for the residents as if they are a family and the rooms are comfortable and very clean. It's never easy to choose a home for your loved ones but this one is one of the very best. Thank you all!

Your staff are very friendly and welcoming. Your activity coordinator was very professional and showed us around the home highlighting her efforts to make residents feel at home. She deserves five stars.