Springfield Care Centre

20 Springfield Drive, Barkingside, Ilford IG2 6PS
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9.3 47 Reviews
  • Springfield Care Centre, Ilford
Springfield Care Centre, located in East London, is a modern and welcoming care home with excellent access to all major transport routes. The home provides specialist residential and dementia care, with 24-hour nursing support for residents with more complex health needs.

All rooms are en-suite, bright, and comfortably furnished to a high standard, creating a fresh and inviting environment throughout the home.

The home offers a wide range of facilities designed to enhance residents’ comfort and wellbeing. These include a café and bar for socialising and events, a terrace garden for outdoor relaxation, a sensory room for stimulating activities, an on-site hairdresser, and a shop for convenience. Communal lounges and activity areas provide residents with welcoming spaces to gather, participate in hobbies, or enjoy quiet time.

Residents are encouraged to take part in a variety of activities and events, including quizzes, games, arts and crafts, and community outings. With strong links to the local community and a convenient location near shops and amenities, Springfield Care Centre ensures residents remain active, engaged, and supported in a safe, friendly, and stimulating environment.
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Care Provided by Springfield Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1250
  • Self-Funded Nursing Dementia Care: from £1248
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1248
  • RESPITE Self-Funded Nursing Care: from £1250
  • RESPITE Self-Funded Nursing Dementia Care: from £1250

These prices are only a guideline, please contact Springfield Care Centre to find out the exact price for your requirements.

Contact Springfield Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Springfield Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Karen Faith De Pablo (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • No restrictions.

Parking

  • Free parking.

Springfield Care Centre Reviews (47)

9.3

Springfield Care Centre has a Review Score of 9.3 (9.298) out of 10, based on 17 reviews in the last 2 years.
Over all time Springfield Care Centre has 47 reviews.

Overall Experience
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Reviewer Connection to Springfield Care Centre
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Total of 47, showing 1-20
Review from G T (Resident) published on 7 January 2026 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Staff are nice, but the food is disgusting!
Reply from Karen Faith De Pablo, Home Manager at Springfield Care CentreThank you for your feedback. We're pleased to hear that you found our staff to be kind and supportive, as this is central to the care we provide.

We're sorry that the food did not meet your expectations. We regularly review our menus with residents and take all feedback seriously to ensure meals are enjoyable, nutritious, and meet individual preferences. Your comments have been shared with our catering team as part of our ongoing improvements.
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Review from Hayley G (Daughter of Resident) published on 24 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Where to start the home have helped me and my dad during mental health crisis. Abhin was a true angel sent down. He has gone above and beyond for my mum and she has settled so well since being put there after a hospital stay. She is clean washed well cared for. The food is amazing the staff are amazing.
The chickens and ducks are amazing. The lounge is lovely. The activities are lovely the doors are always open and the staff are so well trained I cannot fault them they are a 5 star and I would give them 500. My mum has dementia and the pain and guilt we had putting her in a home was awful. But I don't feel that anymore Springfield have offered us peace and calm in knowing she is loved and respected by all. Thank you thank you abhin and all the other staff for allowing our minds to rest knowing mum is safe happy and living the best way she can with this horrible condition. We can't change it but we can make the best of it and your home and care and now mums home has allowed this x
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Review from Loraine S (Daughter-in-law of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Springfield is a totally amazing care home. Truly the best in the Borough. The dedication and care was second to none for my cousin George who was with them until February. So now it's was the natural choice for my father in law who became a new resident on Friday. We are confident that we have made
the right decision and apart from the love and care they show every resident , Our family are relieved and can sleep at night knowing my father in law is in safe hands. The home is spotlessly clean , the staff are so caring and attentive , there are lots of activities for the residents to get involved with ensuring they have a good quality of life. The management are so professional and caring they are a real credit to Bond Care. A big shout out to Karen for her friendship not only with my cousin but with me. An amazing woman. She is constantly ensuring all residents are happy. A shout out to for KP. A lovely responsible man who portrays outstanding care. Springfield - best care home ever.
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Review from R B (Brother of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professional, clean and attentive to my brother's needs- both heartcare and welfare.
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Review from R J (Brother of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is returning back to the home, did not like the residential setting. My is willing to return back to Springfield as he said staff are caring.
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Review from M I (Nephew of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Am generally satisfied with the service provided to my uncle.
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Review from B B (Son of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Springfield Care Centre has been absolutely incredible, especially the nurses and carers, who have truly gone above and beyond their duty. Every single staff member has been instrumental in supporting my mother's needs, both physically and emotionally while building a wonderful rapport with
her in such a short space of time.
We are forever grateful for their compassion, empathy and unwavering support in handling our circumstances with great sensitivity. Initially, I was skeptical but I've been deeply impressed by the excellent facilities, the genuine sense of community and the incredible effort they put into ensuring the well-being of both residents and visitors.
The entire team works tirelessly, showing dedication, kindness, warmth and professionalism. They truly are like a family, not just to my mother but to all the residents and their loved ones. We will never forget what you have done for us all. Thank you for making such a positive difference in our lives.
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Review from R C (Nephew of Resident) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oktober Fest - Great experience for users! Residents were included regardless of ability. Staff were very attentive, making sure residents were comfortable and enjoying themselves.
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Review from Besmah B (Daughter of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
The nursing home has treated mum like a piece of property since she was discharged from the hospital without my consent as her lasting power of attorney and next of kin. They have decided to take her off our family GP list and have been doing a care plan without informing my mum or me. The care plan
was arranged without my consent to be at Springfield for only four weeks.
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Review from Amy P (Daughter of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to this care home with only 3 months to live. She is still here more than 9 months later. The decision to bring her to this care home was the best and right thing to do. They truly are Angels, they care for the residents as if they are a family and the rooms are comfortable and very clean.
It's never easy to choose a home for your loved ones but this one is one of the very best. Thank you all!
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Review from S P (Friend of Resident) published on 31 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your staff are very friendly and welcoming. Your activity coordinator was very professional and showed us around the home highlighting her efforts to make residents feel at home. She deserves five stars.
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Review from Andrew L (Son of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been residing in Springfield for two years, and I can honestly say all the staff are excellent. The cleaning staff make sure all the rooms and corridors are spotless. The laundry team wash and dry the residents' clothes daily, and the kitchen staff provide tasty and fresh food every day.
Special thanks have to go to the nurses and carers who provide exceptional care to the residents twenty-four hours a day, seven days a week.
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Review from Louise M (Cousin of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our cousin has been a resident at Springfield for two and a half years. We cannot say enough how highly we regard the staff for their care, knowledge and understanding of his care needs, both physically and emotionally.
Thank you for your support and hard work to keep our cousin safe and well under
the very difficult circumstances.
We would definitely recommend Springfield Care Home for dementia care.
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Review from David B (Son of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I come and visit my dad almost seven days every week and have been doing so for well over a year. The staff have been very accommodating, and my dad receives very good care.
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Review from B A (Son of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother joined Springfield in September 2023 from another care home. Both the management team and the care staff made the transition from the other care home extremely easy. I have been very impressed with the care she is receiving at Springfield. The emphasis being on the word "care". They literally
do really care for their residents and treat them like their own family members. Managers and carers constantly have my mother's best interests at heart, and I feel at peace knowing she is being looked after so well.
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Review from A B (Stepdaughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepfather has been staying in the Springfield Care house for more than two years already. I have evidence of significant improvement in his care and stable, calm condition recently. He was really anxious, screaming and being aggressive almost all the time before. The medication and care provided
have facilitated him much. The outdoor activities are such a great idea for all the residents.
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Review from Sonal P (Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I are incredibly grateful for the outstanding care provided at Springfield Care Home. The staff are compassionate, professional and dedicated to the well-being of my family. The personalised care, engaging activities and open communication. I appreciate the exceptional support staff and
their willingness to go above and beyond.
I highly recommend Springfield for anyone seeking top-notch care for their loved ones.
Thank you for making a difference.
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Review from Glen D (Son of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is a resident at Springfield Care Centre. He is well cared for and looked after. He has dementia unfortunately, but the staff do a fantastic job. The staff have great patience with my father and make his time at Springfield as comfortable as possible. I highly recommend Springfield.
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Review from Rachel H (Daughter of Resident) published on 16 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel so fortunate for my Mother to be in Springfield Care Centre. All of the staff are fantastic! They are genuinely caring, warm and kind. It is such a comfort to know she is in such good hands. Thank you all so much for all the great work you do!
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Review from L D (Daughter of Resident) published on 16 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Special thanks to all the team. Dad is clearly settled and happy and I am delighted. The staff at Springfield have become an extension of our family and we are grateful for all that they do - a carer's life is not an easy one. Whenever we have a question or concern we feel able to have a conversation
with the staff who are keen to address any issues, no matter how minor. Additionally, the home is being transformed with innovative schemes and ideas. Hats off to all!
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Current Review Score: 9.3 (9.298)

Overview of Review Score

The Review Score of 9.3 (9.298) out of 10 for Springfield Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.485 for Springfield Care Centre is calculated as follows: ( (143 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) + (11 Very Poors x 1) ) ÷ 198 Ratings = 4.485
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.813 Points relating to the number of positive Reviews for Springfield Care Centre is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 15 Positive Reviews ÷ 16 = 0.938
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (6)

Karen Faith

Karen Faith De Pablo

Job Title: Registered Manager Joined: 2021

I joined Bondcare in 2021 as a Unit Manager and subsequently progressed to the role of Deputy Manager, before becoming a Registered Manager at Springfield Care Centre in 2023.


I am a Registered Mental Nurse with extensive experience across both mental health and care home settings, providing a strong clinical foundation to my leadership practice. As a values-driven leader, I am committed to delivering safe, effective, and person-centred care, and I am proud to have led the service to achieving a GOOD CQC rating in 2025, reflecting the dedication and professionalism of the staff team.


With a warm, supportive, and structured leadership approach, I am focused on creating a nurturing and well-governed environment in which residents receive high-quality, person-centred care. The opportunity to make a meaningful difference by promoting dignity, wellbeing, and quality of life for those we support remains central to my role.

Rogie

Rogie Delos Santos

Job Title: Deputy Manager Joined: 2026

I joined Bondcare in early 2026 as Deputy Manager and am a Registered Nurse with extensive clinical and leadership experience across hospital and care home settings in the UK and overseas. I support the management team in delivering safe, high-quality, and person-centred care to all residents.


My background includes trauma nursing within the NHS, elderly and complex care, and senior nursing roles within care homes. As Deputy Manager, I play an active role in clinical governance, staff development, medication management, and safeguarding, working closely with the wider team to ensure care is delivered with dignity and compassion.


I am passionate about person-centred care and believe in creating a warm, supportive environment where residents feel safe, respected, and valued.

Corina

Corina Dumitrache

Job Title: Clinical Lead Joined: 2025

I am the Clinical Lead at Springfield Care Centre, Bondcare (London), and joined the organisation in 2025. I am a Registered General Nurse with extensive experience in senior and managerial roles across mental health hospital and care home settings.


I provide strong clinical leadership, maintaining high standards of care through effective clinical governance, risk management, and staff support. I am committed to delivering safe, compassionate, and high-quality care, while fostering a professional, supportive environment that promotes best practice and continuous improvement.


Outside of work, I cherish spending time with my family and friends. Sharing special moments with my children and parents keeps me grounded and continually inspires me in my commitment to delivering exceptional care at Springfield Care Centre.

Krishna

Krishna Prasad

Job Title: Team Leader Joined: 2022

I joined the healthcare sector in 2021 and began my career in care in 2022 as a Care Home Advanced Practitioner at Springfield Care Centre, where I have greatly valued being part of the Bondcare family. Since joining, I have progressed through leadership roles to my current position as Team Leader, during which time we successfully achieved a GOOD CQC rating in 2025.


In 2024, I completed the Train the Trainer course, facilitated by the Care Home Support Team. This experience inspired me to become a trainer myself, demonstrating that with patience and guidance, individuals can gain confidence and develop new skills. I am passionate about supporting residents and colleagues alike and take pride in fostering a positive, safe, and supportive environment where high standards of care are maintained.


Outside of work, I enjoy spending quality time with my family, including holidays, weekends away, and board games—activities that are competitive but always filled with laughter.

Abhin

Abhin Suresh

Job Title: Team Leader Joined: 2021

I joined Bondcare in 2021 and quickly became part of the Springfield Care Centre team, progressing from Care Home Advanced Practitioner to Home Team Leader. I hold an NVQ Level 3 in Health & Social Care and completed the Aspiring Manager programme in 2025, which strengthened my leadership skills and commitment to high-quality, person-centred care.


I am passionate about creating a warm, supportive environment where residents feel valued, and colleagues can thrive. I particularly take pride in supporting residents and their families through end-of-life care, helping Springfield Care Centre achieve Gold Standard Framework accreditation.


I believe that even small acts can make a difference, and I am dedicated to ensuring every resident experiences care delivered with compassion, dignity, and respect.


One of my favourite quotes is “Everything happens for a reason.” I strongly believe that even one small interaction can change the course of someone’s entire day for the better. This belief is one of the many reasons I chose to work in Health & Social Care from the age of 18, and it continues to inspire me every day.

William (Bill)

William (Bill) Bass

Job Title: Head of Maintenance Joined: 2018

Hi, my name is Bill and I am the Maintenance Manager at Springfield Care Centre. The chance to have contact with the residents and the interaction is so great when working at Springfield, no day is the same. It is also good to have residents ask me to deal with an issue within their room and have a little chat with them at the same time. I am enjoying working as part of such a diverse team and ensuring the presentation and safety of the home is paramount in my day-to-day responsibilities.

Frequently Asked Questions about Springfield Care Centre

What types of Care is Springfield Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Springfield Care Centre have?

There are 80 Single Rooms.

What are the Facilities & Services at Springfield Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Springfield Care Centre to the centre of Ilford?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Springfield Care Centre to verify any information. View our terms and conditions. Springfield Care Centre has an Enhanced Service - more info.