Springfield Care Centre

20 Springfield Drive, Barkingside, Ilford IG2 6PS
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9.5 44 Reviews
  • Springfield Care Centre, Ilford
Springfield Care Centre in the east of London, has good access to all transport routes and is a modern home. Specialist care focuses on residential care, with additional 24-hour nursing and provision for more complex health needs.

All of therooms are en-suite and decorated to a high standard, which is fresh and bright. Modern furnishings and fittings are throughout the home.

Residents regularly gather to socialise and take part in organised activities and events. The home benefits from its own café and bar, which proves to be a good space to hold quizzes and games. There are strong links to the local community and the home is well located to access shops and amenities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1250
  • Self-Funded Nursing Dementia Care: from £1248
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1248
  • RESPITE Self-Funded Nursing Care: from £1250
  • RESPITE Self-Funded Nursing Dementia Care: from £1250

These prices are only a guideline, please contact Springfield Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Karen De Pablo (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • No restrictions.

Parking

  • Free parking.

Springfield Care Centre Reviews (44)

9.5

Springfield Care Centre has a Review Score of 9.5 (9.450) out of 10, based on 15 reviews in the last 2 years.
Over all time Springfield Care Centre has 44 reviews.

Overall Experience
  • 31
  • 11
  • 0
  • 0
  • 2
Date Published
  • 44
  • 2
  • 5
  • 15
  • 29
Reviewer Connection to Springfield Care Centre
  • 14
  • 13
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 44, showing 41-44
Review from Peter H (Son of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Being the start of dad's care home life, I was concerned with regard how he would be treated. Had no need for concern, everyone from the management to the nurses, carers, cleaners and even maintenance men have been friendly and courteous to both dad and me. And if we've needed anything to be dealt with
there has been no delay. Lovely people doing a hard job, well done.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian S (Nephew of Resident) published on 18 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I recently gave Springfield Care home a very negative review concerning my aunt. Having visited today, I am really pleased to give a much more positive view. Today the home smelt clean and fresh. Staff on the wards were very nice with a "good morning" which never happened before. My aunt was up and
dressed which was never the case. There seems to be many more staff, all busy seeing to residents. She had a meal while we were there and very different from the poor quality that used to be served up, this was greatly improved food, looked very appetising and a good amount. So I would like to say thank you to all the staff and management. Such a real improvement. Please keep up the high standard you've achieved.
Reply from philip Klor, RM at Springfield Care Centre

Thank you so much for taking the time to write the review. The whole team at Springfield really appreciate this positive feedback, as we continue working together to provide a high standard of care to all of our residents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jitendra B (Son of Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall good experience but not enough staff or carers. Most of the time found a shortage of staff. Overworking carers but whoever was on duty were very polite and courteous, helping and caring. Management seems to be working hard to provide good care. Management and assistant managers were very cooperative
and positive.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from Helen W (Daughter of Resident) published on 8 August 2017 Submitted via Website • Report
Overall Experience 1.0 out of 5
The service supplied by this care home was extremely poor. Safety is totally unacceptable, not very clean, people left in wheelchairs all day long. Carers take a lot to be desired, always absent from lounge where residents were left in wheelchairs. The staff have totally no compassion to family. I could
go on forever.
Reply from Harry Inglis, RM at Springfield Care Centre

Dear Helen,
As we met today, you are now aware that Springfield is now under a new management.
Having heard our assurances and plans for the future, I hope you can now feel reassured that Springfield will be a home we can all be proud of!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.450)

Overview of Review Score

The Review Score of 9.5 (9.450) out of 10 for Springfield Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.575 for Springfield Care Centre is calculated as follows: ( (131 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 174 Ratings = 4.575
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Springfield Care Centre is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 14 Positive Reviews ÷ 16 = 0.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Karen Faith

Karen Faith De Pablo

Job Title: Home Manager Joined: 2021

Karen has a wealth of experience working in care settings and has a real passion for caring for residents living with Dementia. She never fails to put a smile on residents' faces with her approach.

Arnold

Arnold Eustaqiou

Job Title: Deputy Manager Joined: 2023

Hi, my name is Arnold and I am the Deputy Manager at Springfield. I am a qualified registered general nurse.


I’m passionate about my role and the home. I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they’ve received has been the best.

William (Bill)

William (Bill) Bass

Job Title: Head of Maintenance Joined: 2018

Hi, my name is Bill and I am the Maintenance Manager at Springfield Care Centre. The chance to have contact with the residents and the interaction is so great when working at Springfield, no day is the same. It is also good to have residents ask me to deal with an issue within their room and have a little chat with them at the same time. I am enjoying working as part of such a diverse team and ensuring the presentation and safety of the home is paramount in my day-to-day responsibilities.

Amelia

Amelia Connely

Job Title: Activities Coordinator Joined: 2022

Amelia joined us in 2022 and has been the activity coordinator ever since.

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