Westside Nursing Home

106 Foxley Lane, Purley CR8 3NB

Group: Hill House Nursing Home Ltd

Person in charge: Patricia Robshaw (Clinical Manager)

Local Authority / Social Services: London Borough of Croydon Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): Punjabi Mirpuri, French, Panjabi, Punjabi, Tamil, Urdu

Single Rooms: 22

Shared Rooms: 4

Rooms with ensuite WC: 13

Weekly Charges Guide: Nursing Care Single £700 – £1050 , Nursing Care Shared (per person) £610 – £660 (These prices are only a guideline, please contact Westside Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Westside Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 4.8 (maximum of 10) for Westside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Westside Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Westside Nursing Home is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 0 Points relating to the number of positive Reviews for Westside Nursing Home is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 0 Reviews ÷ 6 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

4.8 Westside Nursing Home has a Review Score of 4.8 (4.833) from 1 Reviews


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westside Nursing Home?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westside Nursing Home

  • Granddaughter of Resident/Service User
    1

My grandfather Jack spent his last 3 months at Westside Nursing home. Initially when we transferred him there from hospital we felt saddened as he was no longer able to live his what had been fairly independent life due to his age and terminal illness. Nonetheless, he settled in almost immediately and I felt that this was down to the kindness and compassion of all the staff working there. Although he was very frail the nurses and support workers did their utmost to ensure he maintained his dignity and respect at all times and whenever we went to see Granddad he was always very happy, clean and comfortable. We were able to make his bedroom very homely with all his home comforts and (many, many) picture frames and we were able to take him out into the very large and very pretty garden (well maintained and with lots of beautiful bedded and pot plants). The rooms were clean and Granddad always enjoyed his meals there (a previously fussy eater). The kitchen staff were very friendly and they always worked hard and took pride in the food they prepared. We think he thought it was a hotel!
There was a sense of homeliness as soon as you walk through the door. It does not feel clinical at all. I believe that they are also due to decorate soon so this will make it even better. Had Granddad been more mobile, I'm sure he would have partaken in the activities that the events team put on for the residents or even enjoyed chatting to the residents who congregate in the living room.
We cannot thank all the staff enough for the kind care they provided to my Granddad. They were so friendly to all of us and made us feel welcome to come or call at any time of the day. I felt that they made a special effort to make us feel involved in Granddad's care (they appreciate that relatives can feel a sense of helplessness when their loved one is unwell).
The Matron, Mary was exceptional! She was always visible and accessible and you can tell that the staff thought a lot of her and they all seemed happy to be there! The nurses were also so compassionate, caring and professional. Needless to say, there is always a sense of guilt when leaving a loved one in a home but we always felt comforted that we knew he was being well looked after. Unfortunately, we did not make it in time to be with Granddad during his last moments but he was not alone, two support workers who Granddad knew well sat with him and held his hands and comforted him - for this we will be eternally grateful.
On behalf of my Granddad we were all very pleased with his care at Westside and couldn't recommend it highly enough.

How likely would you be to recommend Westside Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

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