
From the moment mum arrived, the staff could not do enough for her and us as a familyMichele F(Daughter of Resident/Service User)



From the moment mum arrived, the staff could not do enough for her and us as a familyMichele F(Daughter of Resident/Service User)



Established in 1954 and now celebrating over 70 years of Care, Westside Care Home is part of a third-generation family-run small group of Care Homes based in Surrey. Specialising in twenty-four-hour Nursing and Personal Care for older adults and supported by a skilled team of Registered Nurse Managers, Westside provides a high standard of Nursing Care to meet the changing requirements of each resident.
Westside Care Home, the sister property in...
Care Provided by Westside Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees include general Nursing and Personal Care, all meals, in-home activities, and laundry services and are dependent upon the type of bedroom chosen. There may be an additional charge if a specific higher level or complex nursing care is required.
Nursing fees are also inclusive of the NHS Funded Nurse Care contribution of £254.06 per week. If a resident is eligible then this will be deducted from the prices listed.
Sundries, such as: hairdressing; chiropody; physio; external activities; and newspapers, are at an additional cost.
The price(s) shown are provided by the care home. Contact Westside Care Home for full pricing details and T&Cs.
Contact Westside Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Carey Care
- Private Owned
Person in charge
- Stella Bernatek (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1991
Room Information
- Single Rooms (30)
- Single Rooms with ensuite Wet Room (5)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Open viewing
Parking
- Free parking on site
Westside Care Home Reviews (46)
Westside Care Home has a Review Score of 9.7 (9.666) out of 10, based on 19 reviews in the last 2 years.
Over all time Westside Care Home has 46 reviews.
My brother was at Westside, and he was looked after so well by all of the staff, he had dementia for a long time, but everyone was brilliant, a big thanks to Stella and Annette and all the Nurses who cared for him, we where so lucky to find Westside when my brother had to move from a care hone to a nursing home, I would recommend this place,
Westside Care Home have offered fabulous, attentive care to our father, who is currently in their care. Wonderful service in comparison to other homes that are not. We are immensely appreciative of the level of care and attention our father has received this time. They are very organised, professional, and clean in all areas of the home! Fabulous members of staff, from cleaners to senior management.
Thank you so much for your positive comments. We will share this feedback with the staff team and we are pleased that you are happy with the level of care that we are providing for your father.
I have been visiting my friend at this Care Home for several years and I've always found that they are very caring and kind and look after all of her needs. They don't treat her as a resident. They treat her like a family member.
Thank you for your very positive feedback. We aim to treat everyone at Westside as part of our family and I am really pleased that that comes across. I will also share this feedback with the care team.
My mother has been a Westfield for two years, in this time the entire staff has shown nothing but care and compassion. She is always very well looked after and any problems be they medical, diet or the room she is in are always sorted out swiftly. I have nothing but praise for everyone who works at Westside.
Thank you for your lovely feedback. I will share your comments with our staff team.
As before, my wife was in a poor home before she is now looked after like a queen. I visit every day 6 hours and treated to food and drink. If there is a better nursing home than this one I would be surprised. The attention to detail is incredible, as to functions and total care for everyone.
Thank you very much for your very positive feedback about the care your wife receives at Westside Care Home. I will also share this with the whole staff team.
My family and I have been extremely impressed with the consistent level of care our mother received over the past three years. The dedication and compassion shown by all the nurses have been remarkable, and choosing this care home was the best decision we could have made. We always felt confident that she was safe and well cared for. The manager and administrative staff are very approachable, and nothing is too much trouble. We are deeply grateful to the manager, the staff, and the entire team. Thank you to everyone. I highly recommend this care home.
Thank you so much for your positive feedback. I am so pleased that you are happy with the care we provided. I will share this feedback with our staff team as they will be so pleased with your comments.
My wife moved in, in late Sept, so our experience is limited.The relevant staff seem to have extended themselves to find, by trial and error, the best possible diet for Mary which matters, because there is a real danger that she will eat too little. The lying in bed/sitting chair regime is adjusted to meet her daily needs. All the staff whom I have met have been friendly and pleasant, and all my questions have been answered. The place inspires confidence.
Thank you for your feedback-I will share this with the team.
Our family cannot thank the team at Westside Care Home enough for the care and kindness they have shown our mother. From the moment mum arrived after being transferred from the hospital, every member of staff treated her with dignity, warmth and respect. The environment is peaceful, clean and homely, which has brought great comfort to us all. We are deeply grateful for the compassion, patience and professionalism that has made this difficult time a little easier.
Thank you for your feedback. I will share this with our staff team.
Overall, very good indeed. The staff and the manager are very professional, kind, helpful and approachable. Lovely atmosphere, all residents involved with activities. All nurses/carers/doctors are very friendly and ready to answer your questions. The entertainment staff is also are lot of fun. It feels very welcoming and every one eager to help and please. Would highly recommend. Even the chefs say hello to residents and are pleased to adapt meals to suit residents' needs. Meals are freshly made daily with care on site. Excellent hospitality to visitors.
Thank you for your very positive feedback. I will share this with our staff team as it is always lovely for them to know that they are highly thought of.
Found the home to be bright and welcoming everyone has been kind and helpful and approachable. Like the way they include all in whatever is going on and seems very organised. I have been pleasantly surprised. Residents seem to enjoy all activities.
Thank you so much for your feedback. We love to see you joining in with our activity sessions with your husband and glad you feel they are well organised.
Thank you for everything you did for Julie
Thank you so much for your lovely review of Westside Care Home. I will share this feedback with the whole team.
We were very impressed with Westside Care Home. Looking after my dad during his last few weeks of palliative care. Staff were caring and respectful of him, and made every attempt to make him as comfortable as possible. As a family we felt that we had peace of mind knowing that he was in good hands.
Thank you so much for your review. It was a pleasure to have your Dad with us and I am really glad that we could make his stay with us comfortable and that you had peace of mind . I will share this feedback with the whole staff team.
My dad moved to Westside from hospital to be in pallative care. The management team and staff worked very hard to make the transition smoothly and more importantly happen as his needs were complex. The staff and nurses were always at hand and helped with dads every need and treated him with dignity and respect. The kitchen staff too went the extra mile in catering for his needs. Dad was only there for 2 weeks, but I cannot thank Westside enough for making those 2 weeks pleasant and comfortable for them. Thank you so much.
Thank you so much for your review. It was a pleasure to have your Dad with us and I am really glad that we could make his stay with us comfortable and pleasant . I will share this feedback with the whole staff team at Westside .
My sister has lived here for 5 days and it was her birthday they did a cake and little party.
Thank you for your review-we are so glad to have been able to facilitate the birthday party and that you all enjoyed celebrating together. I will pass this feedback to the teams Westside Team. It was a real privilege to care for your Sister during her stay with us.
Excellent care home, staff are fantastic, very helpful in caring for my dad. And they make you feel so happy that Dad is in a great place.
Thank you so much for your feedback, it's lovely to hear you are so happy for the care he receives. I will feed this back to our staff team.
Still just as good as ever. My wife has been here over 8 years and I couldn't ask for better care for her. It's all in the name 'care' and 'home'. I would recommend to anyone looking for a safe and efficient environment! Management, nursing staff, carers, catering and housekeeping all five-star!
Thank you very much for your very positive feedback. I will share this with the team. It has been a pleasure to care for your lovely Wife during her stay with us.
My mother was transferred from a hospice for palliative care. Her care was excellent right from management getting her transferred smoothly and efficiently from the hospice. All the staff were amazing, caring and friendly. The chef even came to see her to see if he could tempt her into eating anything or was there anything he could cook for her. The staff were very gentle and patient with her as she was is considerable pain. The Westside team liaised with the hospice at all times regarding pain management which I found very reassuring in that she was getting the best care. Towards the end, I received regular phone calls if the staff felt there had been any changes even though I used to pop in every day. They were so attentive to her every need and care. I cannot thank all the staff for their kindness and care to both mum and myself enough, when families are in this situation it's very reassuring to know that your loved one is being so well looked after.
Thank you very much for your positive feedback - this will be shared with the Westside Team.
We are very happy with the level of care our Mum receives at Westside. The staff are extremely caring and compassionate and we feel very grateful. Thank you to the manager, the staff and the rest of the team.
Thank you so much for your positive feedback. It really does mean a lot to us all.
The whole team at Westside have been exemplary in the kindness, patience and understanding they have shown our dad even under challenging circumstances since he moved in and even recently hosted a lovely afternoon for his birthday.
Thank you so much for your lovely feedback, this will be fed back to the whole team at Westside.
Since being here, myself and family are very happy with the care and support which my aunt has been receiving.
The staff and management are all very friendly and welcoming. Easy to talk to and to get along with. They are all very passionate when it comes to the duty of care when looking after the community.
Westside Care Home is all aspects in our eyes are excellent in all that they do.
Thank you for the kind words, it's always wonderful to hear such positive reviews from relatives of our long-term residents. It's always a pleasure to care for your Aunt at Westside.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Westside Care Home.
There are no upcoming events for Westside Care Home.
Awards / Recognitions (5)
- 28 Feb 2023Recipient: Carey Care
- 30 Jun 2022Recipient: Carey Care
- 28 Feb 2020Recipient: Westside Care Home
Accreditations
There are no accreditations posted yet for Westside Care Home.
Meet the Team (4)

Stella returned to us in October 2023, now with almost 17 years of care home management experience, she leads Westside. Stella is a Registered Nurse, having originally trained at Hill House, and brings her experience and leadership to the team. With an open door policy, Stella is always approachable and supports her team, the residents, and their relatives at all times. Stella ensures that highest standards are maintained within the home and works with her team to achieve these.

Annette is our Deputy Manager at Westside Care Home, having begun her career with us as a Registered Nurse in 2009, before being promoted to Deputy Manager in 2015. Annette is a great team leader with high standards, who encourages her staff to always do their best in their work and lead by example. Annette also has a real passion for gardening and enjoys keeping our gardens looking lovely and well looked after. She always involves the residents and they enjoy sitting out enjoying the garden in the warmer weather and watching the wildlife.

Raj started working at Westside in 2005 as a Kitchen Assistant and then worked his way up and became Cook at our sister home Hill House before coming to Westside after being promoted to Chef. He is very friendly and goes to speak to the residents and spends time chatting with them and finds out what they would like to eat. He is experienced in the different dietary requirements that our residents need and can prepare textured diets as needed. He also prepares special meals for our residents to cater for their particular choices. He also bakes well so we have lots of tasty cakes every day which he decorates and he enjoys catering for the special events that we have throughout the year . He is always happy to cater for our annual BBQ and Strawberry tea events.

Christina has been Home Administrator here at Westside since December 2021. Christina supports the home by maintaining our compliance requirements, organising and overseeing staff training, staff recruitment and also supports the management team. Christina is a point of contact with all the residents and staff.
Frequently Asked Questions about Westside Care Home
What types of Care is Westside Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Westside Care Home have?
There are 30 Single Rooms.
What are the Facilities & Services at Westside Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Westside Care Home to the centre of Purley?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westside Care Home to verify any information. View our terms and conditions. Westside Care Home has an Enhanced Service -more info.