
From the moment mum arrived, the staff could not do enough for her and us as a familyMichele F(Daughter of Resident/Service User)



From the moment mum arrived, the staff could not do enough for her and us as a familyMichele F(Daughter of Resident/Service User)



Established in 1954 and now celebrating over 70 years of Care, Westside Care Home is part of a third-generation family-run small group of Care Homes based in Surrey. Specialising in twenty-four-hour Nursing and Personal Care for older adults and supported by a skilled team of Registered Nurse Managers, Westside provides a high standard of Nursing Care to meet the changing requirements of each resident.
Westside Care Home, the sister property in...
Care Provided by Westside Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees include general Nursing and Personal Care, all meals, in-home activities, and laundry services and are dependent upon the type of bedroom chosen. There may be an additional charge if a specific higher level or complex nursing care is required.
Nursing fees are also inclusive of the NHS Funded Nurse Care contribution of £254.06 per week. If a resident is eligible then this will be deducted from the prices listed.
Sundries, such as: hairdressing; chiropody; physio; external activities; and newspapers, are at an additional cost.
The price(s) shown are provided by the care home. Contact Westside Care Home for full pricing details and T&Cs.
Contact Westside Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Carey Care
- Private Owned
Person in charge
- Stella Bernatek (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1991
Room Information
- Single Rooms (30)
- Single Rooms with ensuite Wet Room (5)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Open viewing
Parking
- Free parking on site
Westside Care Home Reviews (46)
Westside Care Home has a Review Score of 9.7 (9.666) out of 10, based on 19 reviews in the last 2 years.
Over all time Westside Care Home has 46 reviews.
We were told that my father had terminal cancer, a short prognosis and needed 24/7 care so we looked for a care home in the Purley area. My dad was treated so well at Westside - from the very first day. He enjoyed all the activities (bingo, 60’s music karaoke, chair aerobics, quizzes) and was looked after so well. Everyone at the home from the cooks, cleaners, carers, nurses and management treated my dad with respect and care. Towards the end of his life, Westside liaised with St Christopher’s hospice so that his pain management was regularly assessed and controlled. We seriously could not have wished for a better experience. The staff are caring and go above and beyond in looking after the residents. For my dad’s last birthday, we were able to use the dining area and the chef made a huge (very tasty) cake. The staff also decorated the room with balloons and full tableware. It was just so sweet. If you are considering a place for a relative I would recommend - 10/10.
Thank you for such kind words. It was a pleasure to be able to provide a comforting place of care for your father at the end of his life, and it always reassures our care offering at Westside to hear such lovely feedback from relatives, especially during an emotional time.
My mum had advanced dementia and needed full-time care. She could do very little for herself she couldn’t even brush her hair anymore. I’d looked after her in my house and provided all her care from the outset of Covid in March 2020. Mum was extremely reluctant to leave me at all. Westside was the only place that allowed her to gradually extend her periods of respite from a week initially building up by a day at a time reaching 17 days maximum respite stay over a 15-month period from November 2021. This respite I could trust enabled me to continue caring. After caring for mum alone for three years and 9 months mum moved into Westside for the last 9 months of her life in 2023, she was cared for kindly and with dignity, the nursing staff involved me at every step as her condition gradually progressed. She was with them to the end and the staff were always kind mindful and alert to her needs.
Thank you very much for your kind review. It was a pleasure to be able to provide care for your mum and we are so grateful for your lovely comments about our staff team - I will make sure your feedback is shared with them all.
I cannot praise the staff enough. My mum was in the home for 3 months before she passed away. The staff treated her like she was their own mother. The food was amazing, the place was always clean and tidy. They could not have done enough to make sure my mum was looked after and was treated with the utmost respect, and as mum started to have problems eating they made sure she had food she could eat. They always kept us informed on how our mum was and how she was doing. I can say I would highly recommend this home.
Dear Andrew, thank you for the kind words. It was a pleasure to look after your mum at Westside and we're glad to have been able to provide a comfortable and caring home for her to be in at the end of her life.
My father resided at the Westside Care Home for approximately four months, and although he was seriously ill, the staff could not have been more compassionate, caring and supportive. My family and I are so grateful to all the staff for making my father feel so comfortable, and would highly recommend this home to anybody else.
We needed to find medical care for our dad after our mum sadly passed away. Dad had complex medical needs and both the nursing and regular care was outstanding. The staff are very friendly and genuine in their care for the residents and this really helped our dad during his time of grieving andlife adjustment. The chef was amazing in providing food that Dad could eat, which greatly helped him regain weight (after a hospital stay). We were impressed with the professional management of the home and appreciated their encouragement of family visits. We would highly recommend this care home.
My mother was struggling to look after herself in her own home, so as a family we decided that she would be better off in a residential care home. We visited Westside and were impressed so that was what we chose for her. Best decision ever. We know she is safe, well cared for and can spend her last years in comfort. There is a doctor on call, nursing staff to attend to minor complaints and very good food. It's everything she could want. The manager is very approachable and the admin staff are very friendly. Everybody knows everybody, it's refreshing.
Mum lived with my husband and me for nearly five years and the decision to put her in a care home was one I'd hoped we'd never have to make. However, everyone at Westside Care Home was so welcoming, kind, caring and friendly. Nothing was too much for them and it didn't take long for Mum to settle in. They made me feel welcome and have been very supportive. Their care has been second to none. Thank you all.
It's never an easy decision choosing a care home but if there is any home I would pick it would be Westside. We have peace of mind knowing our mum is in good caring empathetic hands. All the staff know mum and are so friendly and open. It is the perfect size for mum small and intimate. She is a valued resident. Westside has the best food, is clean and its management team are always available.
Lovely care home, clean and with caring staff. Dad settled in very quickly. He has lots of entertainment - musicians, singers, miniature shetland ponies and exercise classes. The food is very good and he even had a birthday cake made for him on his 93rd birthday. The nurses are very empathetic and nothing is any trouble. I feel very happy with the care and I feel relief that he is getting everything that he needs.
After visiting several homes to accommodate my parents (in their 90s), we knew that Westside was the home for them as soon as we walked in. There was a very friendly and caring atmosphere and the residents all looked happy. When they arrived after a substantial journey in an ambulance, they had hot food waiting for them and us and made every effort to welcome them. Sadly my father only lasted for just under 4 weeks until he passed, but the staff went the extra mile to see that he was as comfortable as possible and were on hand to comfort my mother at that sad time. Also calling us so that we could be there. Mum is still there and is very happy with the way she is looked after.
When the time came for my mum to leave her home and go into a nursing home, Westside was recommended by our GP. From the moment we stepped inside, we knew that it was the right place for her. She has settled so well and this is due to the very high level of care that she receives. The staff could not be more friendly and sensitive to her needs. Mum's room is always clean and cosy and she has lots of her own treasures, ornaments and pictures to make it feel like her own place. Her health can change from day to day. The staff team are an exceptional group of kind and dedicated people who will do their utmost to meet her needs, physically, mentally and emotionally, nothing is too much trouble. Sometimes just a little chat, a bunch of flowers picked from the garden or the chef coming to her room and asking if he can make her something special for tea, can make all the difference to her day. There is always a warm welcome at Westside. It is truly an outstanding home.
Thank you for such a lovely review, I've shared it with the team. We look forward to seeing you soon.
My mother was admitted for palliative care in January 2021 and we were extremely nervous and worried about Mum going into a Care Home. Our fears were allayed immediately, as Mum and I were warmly welcomed and put at ease. All the staff showed much compassion and warmth and wanted to know everything about Mum and her needs/dislikes and her personal history/background. Mum has many difficulties and issues but the staff were so patient and caring throughout and still provide the best care possible, that we could hope for.
Thank you for such a lovely review. I will share your words with the team here at Westside.
The staff at Westside Care Home, made our mum/nan feel so welcome. Their personalised approach and attention to detail, helped us feel confident we had picked the right place. Everyone is very caring and keeps us well informed and included in our mum's/nan's ongoing care. Westside is very homely with a lovely clean environment, great food and a good range of activities. Everyone at Westside works hard to know their residents and families and cares for them well.
Faced with the difficult decision to move our dearly loved mother to a care home to provide the special care and assistance she now needs has been extremely emotional and stressful. We knew this would be challenging as being with the family is all my mum has ever known. The pandemic meant we weren’t able to view any care homes, but after reading so many great reviews, we opted for Westside and are so glad that we did, as we couldn’t agree more. When my mum moved in, all our fears and reservations were immediately allayed. We were so relieved and happy to be greeted by such caring, friendly staff and carers, who made us feel so welcome. My mum took a while to settle into her new home, as expected, but the warmth, dedication and kindness shown to our mum and family has been excellent. This helped and reassured both me and my sister to get through those very difficult early days. Thanks to an amazing team and to each one of you for the fantastic job you all do.
Thank you for such a lovely review and we look forward to seeing you again soon.
My aunt has been a resident at Westside for just over a year, the majority of which has been in lockdown. Lockdown restrictions have obviously raised a number of issues with regards to keeping in contact, but thanks to the ingenuity of the staff and the wonders of video conferencing technology, the virtual visits I have with my aunt, have been better than meeting physically. They also save me an 150-mile round trip. Because of the deafness of us both, face to face meetings even prior to lockdown, were not easy. Masked up and either side of an enormous perspex screen, meant that visits during lockdown, were even harder work. Now, with the help of the staff, we speak together every week via video conferencing, using a tablet and conventional earpieces with a built-in microphone. Now we can see each other unmasked and hear each other loud and clear. This new normal has revolutionised our times together and raised the spirits of us both. Thank you Westside.
Thank you for such a lovely review Richard, your aunt always looks forward to your video chats!
After viewing 9 local Nursing Homes for my dear auntie, I couldn't believe my luck when I came across Westside Nursing Home. Instantly I felt warmth and kindness and a very homely feel. My auntie was a resident for 2 and 1/2 years, and the care she got was above and beyond. She was lucky to have a family who visited her often, and the staff always made us feel so welcome, we too, became part of Westside. Nothing was ever too much trouble, and I could not thank them enough for treating my amazing auntie with such dignity, love and care. People forget how hard it can be for the staff at all levels when residents are unwell, and with my auntie having Dementia, there would be good days and sad days. Even the chefs would go above and beyond, even the housekeepers would always pop their heads in to say Hi. I honestly cannot express my love and thanks to all the staff at Westside. Sadly, my auntie passed away in July, and I was fortunate to be there till the end. The staff on duty that day were amazing. Thank you.
Thank you so much for the lovely review, it was a pleasure looking after your aunt at Westside.
We were so lucky to come across Westside Nursing Home for my mum’s end of life care. The Manager from the off was so helpful and efficient in arranging all the necessary steps. From the moment mum arrived, the staff could not do enough for her and us as a family. They went above and beyond with their care and dedication to looking after my mum but also making sure that we were also well looked after. I can honestly say the nursing staff are truly some of the most caring, dedicated and compassionate human beings I have had the pleasure to deal with. Every step of the way we were made to feel at home, spoilt with tea, comforted and always kept up to date with what was happening. Over the twelve weeks or so we spent there with mum, we became very fond of the nursing staff and management. I would like to send my utmost gratitude to all you ladies (you know who you are) who were with my sister and me through the toughest of times. We will remember you with fondness always.
Thank you for your kind words, the staff really appreciate it. Especially during these dark days, you have boosted our morale. It was our pleasure to look after your Mum and to meet all her family.
We were very fortunate to be able to move Mum to Westside for her end of life care following a lengthy stay on a hospital medical ward. Westside wasn't the glossiest home we visited, but it offered everything we wanted for Mum in her final days. We promised Mum she would have own comfortable room and privacy - Westside delivered this alongside the best care we could ever have hoped for. The staff were professional and caring for Mum and also for me and my brother and sisters. They were respectful, attentive and kind and provided Mum a secure and dignified end to her life. My family was supported and cared for too and we were able to be with Mum 24/7 as she slowly faded. We are very grateful that we moved Mum to Westside - we are confident that we did the best for our much loved Mum in her final days and cannot thank the manager and her team enough for their dedication and superb provision of care.
A wonderful home with lovely kind staff. The building might be a bit rough around the edges but nothing else is. I feel tearful just writing about their kindness to my mother.
The home has been the most caring, compassionate and attentive home we could have hoped for our mother. She has been a resident for over 3 years and received outstanding care and genuine love from the wonderful staff. Throughout that time, I cannot sing their praises too highly. What a wonderful place to spend your last years. Thank you and thank you again.
Thank you for such a lovely review. Your mother was a delightful lady to care for and will be sorely missed.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Westside Care Home.
There are no upcoming events for Westside Care Home.
Awards / Recognitions (5)
- 28 Feb 2023Recipient: Carey Care
- 30 Jun 2022Recipient: Carey Care
- 28 Feb 2020Recipient: Westside Care Home
Accreditations
There are no accreditations posted yet for Westside Care Home.
Meet the Team (4)

Stella returned to us in October 2023, now with almost 17 years of care home management experience, she leads Westside. Stella is a Registered Nurse, having originally trained at Hill House, and brings her experience and leadership to the team. With an open door policy, Stella is always approachable and supports her team, the residents, and their relatives at all times. Stella ensures that highest standards are maintained within the home and works with her team to achieve these.

Annette is our Deputy Manager at Westside Care Home, having begun her career with us as a Registered Nurse in 2009, before being promoted to Deputy Manager in 2015. Annette is a great team leader with high standards, who encourages her staff to always do their best in their work and lead by example. Annette also has a real passion for gardening and enjoys keeping our gardens looking lovely and well looked after. She always involves the residents and they enjoy sitting out enjoying the garden in the warmer weather and watching the wildlife.

Raj started working at Westside in 2005 as a Kitchen Assistant and then worked his way up and became Cook at our sister home Hill House before coming to Westside after being promoted to Chef. He is very friendly and goes to speak to the residents and spends time chatting with them and finds out what they would like to eat. He is experienced in the different dietary requirements that our residents need and can prepare textured diets as needed. He also prepares special meals for our residents to cater for their particular choices. He also bakes well so we have lots of tasty cakes every day which he decorates and he enjoys catering for the special events that we have throughout the year . He is always happy to cater for our annual BBQ and Strawberry tea events.

Christina has been Home Administrator here at Westside since December 2021. Christina supports the home by maintaining our compliance requirements, organising and overseeing staff training, staff recruitment and also supports the management team. Christina is a point of contact with all the residents and staff.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westside Care Home to verify any information. View our terms and conditions. Westside Care Home has an Enhanced Service -more info.