
From the moment mum arrived, the staff could not do enough for her and us as a familyMichele F(Daughter of Resident/Service User)



From the moment mum arrived, the staff could not do enough for her and us as a familyMichele F(Daughter of Resident/Service User)



Established in 1954 and now celebrating over 70 years of Care, Westside Care Home is part of a third-generation family-run small group of Care Homes based in Surrey. Specialising in twenty-four-hour Nursing and Personal Care for older adults and supported by a skilled team of Registered Nurse Managers, Westside provides a high standard of Nursing Care to meet the changing requirements of each resident.
Westside Care Home, the sister property in...
Care Provided by Westside Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees include general Nursing and Personal Care, all meals, in-home activities, and laundry services and are dependent upon the type of bedroom chosen. There may be an additional charge if a specific higher level or complex nursing care is required.
Nursing fees are also inclusive of the NHS Funded Nurse Care contribution of £254.06 per week. If a resident is eligible then this will be deducted from the prices listed.
Sundries, such as: hairdressing; chiropody; physio; external activities; and newspapers, are at an additional cost.
The price(s) shown are provided by the care home. Contact Westside Care Home for full pricing details and T&Cs.
Contact Westside Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Carey Care
- Private Owned
Person in charge
- Stella Bernatek (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1991
Room Information
- Single Rooms (30)
- Single Rooms with ensuite Wet Room (5)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Open viewing
Parking
- Free parking on site
Westside Care Home Reviews (46)
Westside Care Home has a Review Score of 9.7 (9.666) out of 10, based on 19 reviews in the last 2 years.
Over all time Westside Care Home has 46 reviews.
Amazing care home, with workers giving their best effort to make sure all the residents are satisfied and are always there to help if needed. A very organised care home with a structured layout for the day which helps the residents understand what they have planned for the rest of the day ahead of them. Also, all the workers are very helpful and polite and make sure everything runs smoothly, would highly recommend this care home.
The thought that goes into all the aspects of daily life is very much in consideration of the residents. The choices of food, the daily activities, the time taken by the staff to communicate with all residents, giving their time to make them feel like an individual. They also make all visitors so welcome at any time that it's a lovely environment to visit. Lovely Christmas and summer parties enjoyed by all, staff even coming in on their days off to be at the party just so the residents always see a friendly face. A really lovely group.
I would have no hesitation in recommending Westside.
Thank you for your lovely review, your mother brings great joy and happiness to Westside, as do you and your family.
The daily routine is carefully tailored for each resident, and they can choose if they want to participate in the many daily activities or classes. Mum's favourites are the daily crossword, the weekly art classes and going into the lovely garden whenever it's possible. The Christmas party and summer tea party are popular too.
Many of the staff have been working there for many years. They not only know the people they are looking after but also get to know us the families very well.
Westside is a very happy place with lots of fun and all of the staff, in whatever role, are friendly, committed, and really want to do there very best for mum. I can't recommend it highly enough.
Thank you for such a lovely review. We look forward to seeing you soon. Kind regards
Westside Care Home is a very personal and caring home. The staff were extremely attentive to my mother's needs. The rooms were all very welcoming and very comfortable and there is a beautiful garden to walk in and sit in. The nurses working there gave my mother excellent medical care and were always available to talk to about any concerns. There is an excellent cook and my mother enjoyed lovely meals. Visitors are always made to feel welcome whether it was in the shared residents' sitting room or in the resident's own room. It is a small nursing home so each resident had a great deal of attention and the atmosphere was very homely indeed and the staff always greeted us with a warm smile and we were always offered a cup of tea or coffee. All the staff knew my mother's name and my family's names. Group activities are organised and there is a lovely sunny dining room. We also had a gathering after my mother's funeral at Westside which was organised beautifully by the staff.
Dad was made to feel at home immediately and every member of staff was friendly and took the utmost care of dad. I can’t fault anything that they did. He was so happy and loved being there. The food is lovely and plentiful.
Dad spent the last 8 months of his life there and I couldn’t have asked for anything more from them. Dad recently passed away and the love and support I was shown will stay with me forever. As a final tribute to dad, they held his funeral tea at the home and it was the perfect ending for him.
There was a sense of homeliness as soon as you walk through the door. It does not feel clinical at all. I believe that they are also due to decorate soon so this will make it even better. Had Granddad been more mobile, I'm sure he would have partaken in the activities that the events team put on for the residents or even enjoyed chatting to the residents who congregate in the living room.
We cannot thank all the staff enough for the kind care they provided to my Granddad. They were so friendly to all of us and made us feel welcome to come or call at any time of the day. I felt that they made a special effort to make us feel involved in Granddad's care (they appreciate that relatives can feel a sense of helplessness when their loved one is unwell).
The Matron, Mary was exceptional! She was always visible and accessible and you can tell that the staff thought a lot of her and they all seemed happy to be there! The nurses were also so compassionate, caring and professional. Needless to say, there is always a sense of guilt when leaving a loved one in a home but we always felt comforted that we knew he was being well looked after. Unfortunately, we did not make it in time to be with Granddad during his last moments but he was not alone, two support workers who Granddad knew well sat with him and held his hands and comforted him - for this we will be eternally grateful.
On behalf of my Granddad we were all very pleased with his care at Westside and couldn't recommend it highly enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Westside Care Home.
There are no upcoming events for Westside Care Home.
Awards / Recognitions (5)
- 28 Feb 2023Recipient: Carey Care
- 30 Jun 2022Recipient: Carey Care
- 28 Feb 2020Recipient: Westside Care Home
Accreditations
There are no accreditations posted yet for Westside Care Home.
Meet the Team (4)

Stella returned to us in October 2023, now with almost 17 years of care home management experience, she leads Westside. Stella is a Registered Nurse, having originally trained at Hill House, and brings her experience and leadership to the team. With an open door policy, Stella is always approachable and supports her team, the residents, and their relatives at all times. Stella ensures that highest standards are maintained within the home and works with her team to achieve these.

Annette is our Deputy Manager at Westside Care Home, having begun her career with us as a Registered Nurse in 2009, before being promoted to Deputy Manager in 2015. Annette is a great team leader with high standards, who encourages her staff to always do their best in their work and lead by example. Annette also has a real passion for gardening and enjoys keeping our gardens looking lovely and well looked after. She always involves the residents and they enjoy sitting out enjoying the garden in the warmer weather and watching the wildlife.

Raj started working at Westside in 2005 as a Kitchen Assistant and then worked his way up and became Cook at our sister home Hill House before coming to Westside after being promoted to Chef. He is very friendly and goes to speak to the residents and spends time chatting with them and finds out what they would like to eat. He is experienced in the different dietary requirements that our residents need and can prepare textured diets as needed. He also prepares special meals for our residents to cater for their particular choices. He also bakes well so we have lots of tasty cakes every day which he decorates and he enjoys catering for the special events that we have throughout the year . He is always happy to cater for our annual BBQ and Strawberry tea events.

Christina has been Home Administrator here at Westside since December 2021. Christina supports the home by maintaining our compliance requirements, organising and overseeing staff training, staff recruitment and also supports the management team. Christina is a point of contact with all the residents and staff.
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