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- Barchester Westgate House Care Home







Proudly part of the Barchester Healthcare group, boasting 30 years of care experience, Westgate House is a purpose-built care home located in the Forest Gate area of East London. They provide first-class 24-hour nursing care and expert residential and nursing care for people with dementia, as well as care for those with physical disabilities.
A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored...
Care Provided by Barchester Westgate House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Westgate House Care Home for full pricing details and T&Cs.
Contact Barchester Westgate House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Sharon Izzard (General Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
Room Information
- Single Rooms (80)
Barchester Westgate House Care Home Reviews (98)
Barchester Westgate House Care Home has a Review Score of 9.2 (9.151) out of 10, based on 12 reviews in the last 2 years.
Over all time Barchester Westgate House Care Home has 98 reviews.
The staff at Westgate House have provided an extremely high standard of care. They have done everything possible to make my mum feel settled and comfortable. They are very professional and attend to her medical and emotional needs. Everyone is so kind and supportive to the residents.
This was a good review, on the whole, I found I was given helpful information held in a calming environment which always helps at these times, hopefully, this will continue.
The care home staff at this facility are very good especially the receptionist - very helpful and always well presented. Nothing is too much trouble for her. It's always nice to see a smiling face when entering a building.
The environment and staff projected both a professional and family feel. I cannot fault the service provided and given my grandmother condition, she was happy and very well looked after.
My daughter's carers work very well with her making sure her needs are met. When I visit my daughter, she appears very happy. I am very happy with Westgate House Care Home.
My mum was a resident from March to December when she died. From our first visit to the home we knew it was right for Mum. The first person we met who showed us around was friendly and welcoming. What was also good to see was the way the staff were friendly, kind and supportive to each other. It really was like being in a family and not a home. Mum was always treated with respect and her dignity was always taken into account. She was encouraged to make friends and we were always made welcome. Mum was happy.
We are not all perfect, as we all have our flaws, but regarding this place, I have never regretted being part of this community of great people. The hospitality is good, as both staff and management are supportive.
The management team are always available to listen and attend to my needs. In short, I am glad to be here, to meet some lovely and supportive staff.
I find the staff caring, hardworking and friendly.
Once when I bought my mother's sister for a visit one of the care assistants offered us tea and cakes, which was well appreciated as we had had a long journey, but she didn't know that.
My father is getting great care and attention and as a result of this, his health and demeanour have vastly improved over the time that he has spent here. It was a long wait, but I am so convinced that it was worth it.
No staff available to assist disabled semi-independent visitors at main door/reception.
My experience of Westgate House to date has generally been satisfactory. The staff have shown me respect as is due to me.
Extremely friendly home, very clean and everybody is so cheerful.
All the staff were kind and considerate. Many, many thanks for your kindness.
I find the staff helpful and caring to my dad. They keep me informed about any problems with my dad which helps a lot. This home is well managed clean and always smells clean very inviting and friendly.
Westgate nursing home is a friendly environment that does an amazing job in caring fro its residents and creating an environment that is conducive to its residents.
My wife was a resident at Westgate House for 9 years. We celebrated our 60th Wedding Anniversary here in 2004, we got a nice telegram from the Queen. When my wife sadly passed away, I planted a rose tree in her memory in Westgate garden. The home is so welcoming and I was so happy with the care they gave my wife. I come here three times a week to talk to people, to be friends because I enjoy going to Westgate House.
This is my mothers second short stay at Westgate. Overall from the management assessment to the care and attention that my mother received on both occasions, I found it to be of excellent standard. The staff have shown great attention to detail in caring for mum. The staff have taken the time to get to know mum as an individual and have noted her personal needs very well. Thank god for Westgate House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 October 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 12 Jan 2026
A wonderful morning for our residents at St Anthony's Church service, along with holy communion. What a great way to start the New Year.
- 10 Dec 2025
Residents had a great afternoon playing a quiz involving musical hats.
- 02 Dec 2025
A fantastic afternoon sampling different puddings, inspired by residents past recipes. Our local councillor was also in attendance & helped judge the best pudding.
There are no upcoming events for Barchester Westgate House Care Home.
Awards / Recognitions (15)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Westgate House Care Home.
Meet the Team (6)

My name is Sharon and I am the General Manager at Westgate House care home. I am a Registered Nurse with my background area working as a Community Nurse before moving into care homes. My passion is working with older people who are living with Dementia and Palliative Care.
My vision for Westgate House is to grow and develop a strong team, supporting our residents with not only their physical health but also their wellbeing and social engagement.
I am driven, passionate and experienced with caring for people with many different health conditions, supporting people living with dementia and encouraging the inclusion of all with being a part of this amazing home.

Hello, my name is Lavinia and I am the Deputy Manager here at Westgate House. I am passionate about working with the elderly and I am focused on providing the best possible care for them. It is wonderful to work with such a fantastic team and in a beautiful home that offers our residents fulfilling lives.

I have been working at Westgate House since January 2022.
I started working as an administrator assistant and was offered a promotion. I have a great team who support me with two assistants.

Rifna started as a housekeeping assistant and was then promoted to Head of housekeeping.
Due to my work ethic and my drive to always work hard, it was only after a few months of working with Westgate House that I was promoted to Head of Housekeeping.
This mindset of treating my workplace like a home enables me to work hard and ensure my surroundings are always presentable, clean and tidy, just as anyone would do in their own home.

I have been working at Westgate House since August 2021 and I love this team and the residents. With over twenty-five years of chef experience, I know how to make the residents happy at every meal time. Whilst I enjoy introducing residents to some of my Caribbean food, it is also important that I provide a wide range of traditional English dishes too - it wouldn't be Friday without Fish 'N' Chips!

Bibi is new to Westgate House and is looking forward to getting to know our residents. Bibi has experience in offering activities.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Westgate House Care Home to verify any information. View our terms and conditions. Barchester Westgate House Care Home has an Enhanced Service -more info.