This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
These prices are only a guideline, please contact Barchester Westgate House Care Home to find out the exact price for your requirements.
Barchester Westgate House Care Home has a Review Score of 9.4 (9.391) out of 10, based on 13 reviews in the last 2 years. Over all time Barchester Westgate House Care Home has 94 reviews.
Review from A G (Son-in-law of Resident) published on 1 June 2021
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4.0 out of 5
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Review from Aida C (Sister of Resident) published on 28 May 2021
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4.0 out of 5
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Review from S J (Son of Resident) published on 24 May 2021
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5.0 out of 5
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Review from C A (Father of Resident) published on 19 May 2021
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5.0 out of 5
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Review from A S (Sister of Resident) published on 19 May 2021
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4.0 out of 5
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Review from T T (Daughter of Resident) published on 18 May 2021
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3.0 out of 5
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Review from F L (Resident) assisted by family/friend published on 18 May 2021
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3.0 out of 5
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Review from Tessie A (Friend of Resident) published on 14 May 2021
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5.0 out of 5
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Review from J H (Daughter of Resident) published on 14 May 2021
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5.0 out of 5
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Review from Valerie F (Daughter of Resident) published on 14 May 2021
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5.0 out of 5
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Review from V J (Daughter of Resident) published on 14 May 2021
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5.0 out of 5
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Review from G B (Daughter of Resident) published on 14 May 2021
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4.0 out of 5
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Review from R K (Sister of Resident) published on 22 April 2021
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4.0 out of 5
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Review from Kevin B (Nephew of Resident) published on 22 April 2021
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4.0 out of 5
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Review from Lola S (Relative of Resident) published on 8 March 2021
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Overall Experience
5.0 out of 5
Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home
Thank you for your observation and your candid review. We truly appreciate it.
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Review from Omoniyi D (Friend of Resident) published on 4 February 2021
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5.0 out of 5
Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home
Thank you so much for your review and recognition of teams hard work.
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Review from M M (Resident) published on 9 September 2020
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5.0 out of 5
Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home
I am very pleased we could meet your expectations. Thank you for your review.
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Review from L W (Daughter of Resident) published on 17 August 2020
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Overall Experience
5.0 out of 5
Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home
Many thanks for your review and your kind words. We aim to continue to give person centred care.
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Review from Julie C (Daughter of Resident) published on 24 July 2020
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Overall Experience
5.0 out of 5
Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home
Julie, we are glad we could be if service. Dad is adjusting well to his new home. Many thanks for the review. We will continue to make his stay as person-centered as possible.
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Review from E J (Resident) published on 14 July 2020
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Overall Experience
5.0 out of 5
Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home
I am so happy you are happy with Westgate, especially during this pandemic. I am very happy that we are still providing quality care. Many thanks for your review!
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The Review Score of 9.4 (9.391) out of 10 for Barchester Westgate House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.641 for Barchester Westgate House Care Home is calculated as follows: ( (112 Excellents x 5) + (29 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 153 Ratings = 4.641
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.75 Points relating to the number of positive Reviews for Barchester Westgate House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 12 Positive Reviews ÷ 16 = 0.75
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Oct 2021
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Job Title: General Manager
Joined: 2025
My name is Sharon and I am the General Manager at Westgate House care home. I am a Registered Nurse with my background area working as a Community Nurse before moving into care homes. My passion is working with older people who are living with Dementia and Palliative Care.
My vision for Westgate House is to grow and develop a strong team, supporting our residents with not only their physical health but also their wellbeing and social engagement.
I am driven, passionate and experienced with caring for people with many different health conditions, supporting people living with dementia and encouraging the inclusion of all with being a part of this amazing home.
Job Title: Home administrator
Joined: 2022
I have been working at Westgate House since January 2022.
I started working as an administrator assistant and was offered a promotion. I have a great team who support me with two assistants.
Job Title: Administrator assistant
Joined: 2023
Elena has worked at Westgate House for a year now. I have enjoyed my time here so far, it's always busy, which I love.
The residents and families have made me feel so welcome. The staff have been helpful and supportive.
Job Title: Head of Housekeeping
Joined: 2022
Rifna started as a housekeeping assistant and was then promoted to Head of housekeeping.
Due to my work ethic and my drive to always work hard, it was only after a few months of working with Westgate House that I was promoted to Head of Housekeeping.
This mindset of treating my workplace like a home enables me to work hard and ensure my surroundings are always presentable, clean and tidy, just as anyone would do in their own home.
Job Title: Head Chef
Joined: 2021
Hello, my name is Sandra. I am the Head Chef here at Westgate House.
I have been working at Westgate House since August 2021 and I love this team and the residents. With over twenty-five years of chef experience, I know how to make the residents happy at every meal time. Whilst I enjoy introducing residents to some of my Caribbean food, it is also important that I provide a wide range of traditional English dishes too - it wouldn't be Friday without Fish 'N' Chips!
Job Title: Activities Coordinator
Joined: 2024
Bibi is new to Westgate House and is looking forward to getting to know our residents. Bibi has experience in offering activities.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Westgate House Care Home to verify any information. View our terms and conditions. Barchester Westgate House Care Home has an Enhanced Service - more info.
