Barchester Westgate House Care Home

178 Romford Road, Forest Gate, London E7 9HY
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9.4 95 Reviews
  • Barchester Westgate House Care Home, London
Proudly part of the Barchester Healthcare group, boasting 30 years of care experience, Westgate House is a purpose-built care home located in the Forest Gate area of East London. They provide first-class 24-hour nursing care and expert residential and nursing care for people with dementia, as well as care for those with physical disabilities.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. Dedication can be seen across the board - in their cooking, hospitality and in organising activities for residents. Facilities such as hairdressing, chiropody, dentist, opticians and physiotherapy are available.

Staff are committed to delivering person centred care for every resident to enable everyone to enjoy a fulfilling and stimulating environment in which they can thrive. Residents are encouraged to be independent wherever possible and support is available where needed.

Why not arrange a visit and see for yourself.
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Care Provided by Barchester Westgate House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Westgate House Care Home to find out the exact price for your requirements.

Contact Barchester Westgate House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Westgate House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Pamela Mauchaza (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (80)

Barchester Westgate House Care Home Reviews (95)

9.4

Barchester Westgate House Care Home has a Review Score of 9.4 (9.383) out of 10, based on 12 reviews in the last 2 years.
Over all time Barchester Westgate House Care Home has 95 reviews.

Overall Experience
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Date Published
  • 95
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Reviewer Connection to Barchester Westgate House Care Home
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Review from L W (Daughter-in-law of Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and helpful. Updated on a daily basis on her general health, activities and mood. When we are able to visit she looks well looked after and content.
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Review from A G (Son-in-law of Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Three carers, in particular, are excellent and a credit to the care home.
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Review from Aida C (Sister of Resident) published on 28 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Greeted by one member of staff who acted professionally all the time. Happy with the service received. My sister was in good shape, and seems to be happy.
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Review from S J (Son of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident of this care home for 7 years and I am very pleased with the level of care offered to her. The room is very clean and tidy, furthermore, the staff are very polite and friendly which makes it a great experience to visit.
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Review from C A (Father of Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely the best care possible if I could give more than 10/10 I would make it 20/10. All the staff are really the best you could ask for and my daughter loves everyone here. It makes me a proud dad and very happy. The staff are the best of the best.
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Review from A S (Sister of Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely and friendly staff. Nice and clean building and rooms. Good atmosphere.
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Review from T T (Daughter of Resident) published on 18 May 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother is a stroke patient with complex medical needs. The staff in the nursing home look after her so well and I feel at ease knowing she is ok. The staff are friendly, helpful and professional.
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Review from F L (Resident) assisted by family/friend published on 18 May 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Covid has been a challenge, the care home has done well to manage. Communication has been slow at times but is improving. Need more support towards aids e.g. Glasses.
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Review from Tessie A (Friend of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, good atmosphere and very pleasant staff, cheerful and accommodating.
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Review from J H (Daughter of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole team have kept in touch all the time with me so I am able to advise about the little things - I have seen my mother by video and calls every day. Mum has dementia and can't talk for herself so it is very important for staff to know what she likes. The staff are all friendly, informative and
knowledgeable about family and my mother. I live in gratitude for the care given in lockdown and so happy I can visit in person now. Thank you.
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Review from Valerie F (Daughter of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visits to the care nursing home are friendly. The staff are helpful and accommodating. Regarding the care of my dad, my brother and I are happy. He had arrived at the home in a poor state. He is more talkative physically he is much stronger and eats well. He appears clean and his general health is well.
We are pleased overall.
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Review from V J (Daughter of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff. Supportive workers have looked after my family member very well.
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Review from G B (Daughter of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is usually happy when I visit her. It is good to see that she looks in good health and with exception to her medical conditions. She is in good care.
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Review from R K (Sister of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been in this care home since 2011. I feel he has been receiving excellent care. The staff are very helpful and friendly.
The care home has a nice, clean and warm atmosphere.
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Review from Kevin B (Nephew of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly and helpful.
The facilities are good.
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Review from Lola S (Relative of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The professionalism and care that I witnessed during a visit to the care home was overwhelming. Every concern I had regarding my relative was thoroughly dealt with. Also, the residents were treated with dignity and respect and were given various choices on what they wanted to do even down to the food
they wanted to eat.
Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

Thank you for your observation and your candid review. We truly appreciate it.

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Review from Omoniyi D (Friend of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful staff and amazing customer service. The quality of care is awesome, always ready to help. My sister was treated with respect and so much love. I witnessed this personally and really touched my heart. Thank you
Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

Thank you so much for your review and recognition of teams hard work.

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Review from M M (Resident) published on 9 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very helpful with shopping and all of the things I need. The rooms are very clean and the food is good, the laundry service is good. Overall the home is very good. If I had to choose a home this is the place I would like to be.
Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

I am very pleased we could meet your expectations. Thank you for your review.

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Review from L W (Daughter of Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Barchester Westgate House Care Home since January 2020. I find the home clean, friendly staff and very experienced. The whole home is very welcoming.
Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

Many thanks for your review and your kind words. We aim to continue to give person centred care.

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Review from Julie C (Daughter of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the staff at Westgate House for all of their support and help during an extremely stressful time of trying to get my father appropriate care. From the first time I went into the care home to enquire about a placement the staff have been friendly and helpful. The manager has been
in communication with me throughout the process and always made me feel listened to and has supported me in my quest to find a caring home for my dad. Thank you for all of the help in arranging a smooth transfer for my dad from hospital to Westgate House.
It has been a difficult time as I am not allowed to visit him due to the isolation period, but the staff arranged a Zoom meeting so that I could see how my dad was settling in to the home. Thank you.
Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

Julie, we are glad we could be if service. Dad is adjusting well to his new home. Many thanks for the review. We will continue to make his stay as person-centered as possible.

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Current Review Score: 9.4 (9.383)

Overview of Review Score

The Review Score of 9.4 (9.383) out of 10 for Barchester Westgate House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.695 for Barchester Westgate House Care Home is calculated as follows: ( (106 Excellents x 5) + (28 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 141 Ratings = 4.695
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.688 Points relating to the number of positive Reviews for Barchester Westgate House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 11 Positive Reviews ÷ 16 = 0.688
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Sharon

Sharon Izzard

Job Title: General Manager Joined: 2025

My name is Sharon and I am the General Manager at Westgate House care home. I am a Registered Nurse with my background area working as a Community Nurse before moving into care homes. My passion is working with older people who are living with Dementia and Palliative Care.


My vision for Westgate House is to grow and develop a strong team, supporting our residents with not only their physical health but also their wellbeing and social engagement.


I am driven, passionate and experienced with caring for people with many different health conditions, supporting people living with dementia and encouraging the inclusion of all with being a part of this amazing home.

Tracy

Tracy Flanagan

Job Title: Home administrator Joined: 2022

I have been working at Westgate House since January 2022.


I started working as an administrator assistant and was offered a promotion. I have a great team who support me with two assistants.

Elena

Elena Munro

Job Title: Administrator assistant Joined: 2023

Elena has worked at Westgate House for a year now. I have enjoyed my time here so far, it's always busy, which I love.


The residents and families have made me feel so welcome. The staff have been helpful and supportive.

Rifna

Rifna Begum

Job Title: Head of Housekeeping Joined: 2022

Rifna started as a housekeeping assistant and was then promoted to Head of housekeeping.


Due to my work ethic and my drive to always work hard, it was only after a few months of working with Westgate House that I was promoted to Head of Housekeeping.


This mindset of treating my workplace like a home enables me to work hard and ensure my surroundings are always presentable, clean and tidy, just as anyone would do in their own home.

Sandra

Sandra Riley

Job Title: Head Chef Joined: 2021

Hello, my name is Sandra. I am the Head Chef here at Westgate House.
I have been working at Westgate House since August 2021 and I love this team and the residents. With over twenty-five years of chef experience, I know how to make the residents happy at every meal time. Whilst I enjoy introducing residents to some of my Caribbean food, it is also important that I provide a wide range of traditional English dishes too - it wouldn't be Friday without Fish 'N' Chips!

Bibi

Bibi Persaud

Job Title: Activities Coordinator Joined: 2024

Bibi is new to Westgate House and is looking forward to getting to know our residents. Bibi has experience in offering activities.

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