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- Barchester Westgate House Care Home







Proudly part of the Barchester Healthcare group, boasting 30 years of care experience, Westgate House is a purpose-built care home located in the Forest Gate area of East London. They provide first-class 24-hour nursing care and expert residential and nursing care for people with dementia, as well as care for those with physical disabilities.
A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored...
Care Provided by Barchester Westgate House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Westgate House Care Home for full pricing details and T&Cs.
Contact Barchester Westgate House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Sharon Izzard (General Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
Room Information
- Single Rooms (80)
Barchester Westgate House Care Home Reviews (98)
Barchester Westgate House Care Home has a Review Score of 9.2 (9.151) out of 10, based on 12 reviews in the last 2 years.
Over all time Barchester Westgate House Care Home has 98 reviews.
Friendly and pleasant staff.
The service received today was outstanding. We were greeted by staff who showed us professionalism throughout. I am happy and appreciative of the service.
Currently under Covid-19 lockdown so difficult to assess all the services, however, it has been a mixture of fantastic service in terms of video calls and better communication of staff and family. However, there has also been vital things that have gone wrong too i.e leaving him in bed and an unexplained fall.
Staff are friendly and helpful. Updated on a daily basis on her general health, activities and mood. When we are able to visit she looks well looked after and content.
Three carers, in particular, are excellent and a credit to the care home.
Greeted by one member of staff who acted professionally all the time. Happy with the service received. My sister was in good shape, and seems to be happy.
My mother was a resident of this care home for 7 years and I am very pleased with the level of care offered to her. The room is very clean and tidy, furthermore, the staff are very polite and friendly which makes it a great experience to visit.
Lovely and friendly staff. Nice and clean building and rooms. Good atmosphere.
Absolutely the best care possible if I could give more than 10/10 I would make it 20/10. All the staff are really the best you could ask for and my daughter loves everyone here. It makes me a proud dad and very happy. The staff are the best of the best.
Covid has been a challenge, the care home has done well to manage. Communication has been slow at times but is improving. Need more support towards aids e.g. Glasses.
My mother is a stroke patient with complex medical needs. The staff in the nursing home look after her so well and I feel at ease knowing she is ok. The staff are friendly, helpful and professional.
The whole team have kept in touch all the time with me so I am able to advise about the little things - I have seen my mother by video and calls every day. Mum has dementia and can't talk for herself so it is very important for staff to know what she likes. The staff are all friendly, informative and knowledgeable about family and my mother. I live in gratitude for the care given in lockdown and so happy I can visit in person now. Thank you.
Very clean, good atmosphere and very pleasant staff, cheerful and accommodating.
Visits to the care nursing home are friendly. The staff are helpful and accommodating. Regarding the care of my dad, my brother and I are happy. He had arrived at the home in a poor state. He is more talkative physically he is much stronger and eats well. He appears clean and his general health is well. We are pleased overall.
My mother is usually happy when I visit her. It is good to see that she looks in good health and with exception to her medical conditions. She is in good care.
Great staff. Supportive workers have looked after my family member very well.
The care home has a nice, clean and warm atmosphere.
The facilities are good.
The professionalism and care that I witnessed during a visit to the care home was overwhelming. Every concern I had regarding my relative was thoroughly dealt with. Also, the residents were treated with dignity and respect and were given various choices on what they wanted to do even down to the food they wanted to eat.
Thank you for your observation and your candid review. We truly appreciate it.
Wonderful staff and amazing customer service. The quality of care is awesome, always ready to help. My sister was treated with respect and so much love. I witnessed this personally and really touched my heart. Thank you
Thank you so much for your review and recognition of teams hard work.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 October 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 12 Jan 2026
A wonderful morning for our residents at St Anthony's Church service, along with holy communion. What a great way to start the New Year.
- 10 Dec 2025
Residents had a great afternoon playing a quiz involving musical hats.
- 02 Dec 2025
A fantastic afternoon sampling different puddings, inspired by residents past recipes. Our local councillor was also in attendance & helped judge the best pudding.
There are no upcoming events for Barchester Westgate House Care Home.
Awards / Recognitions (15)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Westgate House Care Home.
Meet the Team (6)

My name is Sharon and I am the General Manager at Westgate House care home. I am a Registered Nurse with my background area working as a Community Nurse before moving into care homes. My passion is working with older people who are living with Dementia and Palliative Care.
My vision for Westgate House is to grow and develop a strong team, supporting our residents with not only their physical health but also their wellbeing and social engagement.
I am driven, passionate and experienced with caring for people with many different health conditions, supporting people living with dementia and encouraging the inclusion of all with being a part of this amazing home.

Hello, my name is Lavinia and I am the Deputy Manager here at Westgate House. I am passionate about working with the elderly and I am focused on providing the best possible care for them. It is wonderful to work with such a fantastic team and in a beautiful home that offers our residents fulfilling lives.

I have been working at Westgate House since January 2022.
I started working as an administrator assistant and was offered a promotion. I have a great team who support me with two assistants.

Rifna started as a housekeeping assistant and was then promoted to Head of housekeeping.
Due to my work ethic and my drive to always work hard, it was only after a few months of working with Westgate House that I was promoted to Head of Housekeeping.
This mindset of treating my workplace like a home enables me to work hard and ensure my surroundings are always presentable, clean and tidy, just as anyone would do in their own home.

I have been working at Westgate House since August 2021 and I love this team and the residents. With over twenty-five years of chef experience, I know how to make the residents happy at every meal time. Whilst I enjoy introducing residents to some of my Caribbean food, it is also important that I provide a wide range of traditional English dishes too - it wouldn't be Friday without Fish 'N' Chips!

Bibi is new to Westgate House and is looking forward to getting to know our residents. Bibi has experience in offering activities.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Westgate House Care Home to verify any information. View our terms and conditions. Barchester Westgate House Care Home has an Enhanced Service -more info.