Search...

Barchester Westgate House Care Home

178 Romford Road, Forest Gate, London E7 9HY
Barchester Healthcare Ltd Logo
Jobs
Barchester Westgate House Care Home logo
Barchester Westgate House Care Home, London
Barchester Westgate House Care Home, London
Barchester Westgate House Care Home, London

Proudly part of the Barchester Healthcare group, boasting 30 years of care experience, Westgate House is a purpose-built care home located in the Forest Gate area of East London. They provide first-class 24-hour nursing care and expert residential and nursing care for people with dementia, as well as care for those with physical disabilities.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored...  

Care Provided by Barchester Westgate House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,271N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Westgate House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sharon Izzard (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (80)

Barchester Westgate House Care Home Reviews (98)

Submit a Review
9.2

Barchester Westgate House Care Home has a Review Score of 9.2 (9.151) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester Westgate House Care Home has 98 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Barchester Westgate House Care Home
Loading...
Showing 98 reviews matching selected criteria
Review from J M (Friend of Resident) published on 6 July 2021 Submitted via Postal Card
Overall Experience

Friendly and pleasant staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julliet W (Aunt of Resident) published on 4 June 2021 Submitted via Postal Card
Overall Experience

The service received today was outstanding. We were greeted by staff who showed us professionalism throughout. I am happy and appreciative of the service.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L H (Sister of Resident) published on 4 June 2021 Submitted via Postal Card
Overall Experience

Currently under Covid-19 lockdown so difficult to assess all the services, however, it has been a mixture of fantastic service in terms of video calls and better communication of staff and family. However, there has also been vital things that have gone wrong too i.e leaving him in bed and an unexplained fall.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L W (Daughter-in-law of Resident) published on 3 June 2021 Submitted via Postal Card
Overall Experience

Staff are friendly and helpful. Updated on a daily basis on her general health, activities and mood. When we are able to visit she looks well looked after and content.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A G (Son-in-law of Resident) published on 1 June 2021 Submitted via Postal Card
Overall Experience

Three carers, in particular, are excellent and a credit to the care home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Aida C (Sister of Resident) published on 28 May 2021 Submitted via Postal Card
Overall Experience

Greeted by one member of staff who acted professionally all the time. Happy with the service received. My sister was in good shape, and seems to be happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S J (Son of Resident) published on 24 May 2021 Submitted via Postal Card
Overall Experience

My mother was a resident of this care home for 7 years and I am very pleased with the level of care offered to her. The room is very clean and tidy, furthermore, the staff are very polite and friendly which makes it a great experience to visit.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A S (Sister of Resident) published on 19 May 2021 Submitted via Postal Card
Overall Experience

Lovely and friendly staff. Nice and clean building and rooms. Good atmosphere.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C A (Father of Resident) published on 19 May 2021 Submitted via Postal Card
Overall Experience

Absolutely the best care possible if I could give more than 10/10 I would make it 20/10. All the staff are really the best you could ask for and my daughter loves everyone here. It makes me a proud dad and very happy. The staff are the best of the best.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F L (Resident / Service User) published on 18 May 2021 Submitted via Postal Card
Overall Experience

Covid has been a challenge, the care home has done well to manage. Communication has been slow at times but is improving. Need more support towards aids e.g. Glasses.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T T (Daughter of Resident) published on 18 May 2021 Submitted via Postal Card
Overall Experience

My mother is a stroke patient with complex medical needs. The staff in the nursing home look after her so well and I feel at ease knowing she is ok. The staff are friendly, helpful and professional.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Daughter of Resident) published on 14 May 2021 Submitted via Postal Card
Overall Experience

The whole team have kept in touch all the time with me so I am able to advise about the little things - I have seen my mother by video and calls every day. Mum has dementia and can't talk for herself so it is very important for staff to know what she likes. The staff are all friendly, informative and knowledgeable about family and my mother. I live in gratitude for the care given in lockdown and so happy I can visit in person now. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tessie A (Friend of Resident) published on 14 May 2021 Submitted via Postal Card
Overall Experience

Very clean, good atmosphere and very pleasant staff, cheerful and accommodating.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
No Rating
Value for Money
Review from Valerie F (Daughter of Resident) published on 14 May 2021 Submitted via Postal Card
Overall Experience

Visits to the care nursing home are friendly. The staff are helpful and accommodating. Regarding the care of my dad, my brother and I are happy. He had arrived at the home in a poor state. He is more talkative physically he is much stronger and eats well. He appears clean and his general health is well. We are pleased overall.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
No Rating
Value for Money
No Rating
Review from G B (Daughter of Resident) published on 14 May 2021 Submitted via Postal Card
Overall Experience

My mother is usually happy when I visit her. It is good to see that she looks in good health and with exception to her medical conditions. She is in good care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V J (Daughter of Resident) published on 14 May 2021 Submitted via Postal Card
Overall Experience

Great staff. Supportive workers have looked after my family member very well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R K (Sister of Resident) published on 22 April 2021 Submitted via Postal Card
Overall Experience
My brother has been in this care home since 2011. I feel he has been receiving excellent care. The staff are very helpful and friendly.

The care home has a nice, clean and warm atmosphere.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin B (Nephew of Resident) published on 22 April 2021 Submitted via Postal Card
Overall Experience
The staff are friendly and helpful.

The facilities are good.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
No Rating
Safety / Security
No Rating
Rooms
No Rating
Value for Money
No Rating
Review from Lola S (Relative of Resident) published on 8 March 2021 Submitted via Website
Overall Experience

The professionalism and care that I witnessed during a visit to the care home was overwhelming. Every concern I had regarding my relative was thoroughly dealt with. Also, the residents were treated with dignity and respect and were given various choices on what they wanted to do even down to the food they wanted to eat.

Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

Thank you for your observation and your candid review. We truly appreciate it.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Omoniyi D (Friend of Resident) published on 4 February 2021 Submitted via Website
Overall Experience

Wonderful staff and amazing customer service. The quality of care is awesome, always ready to help. My sister was treated with respect and so much love. I witnessed this personally and really touched my heart. Thank you

Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

Thank you so much for your review and recognition of teams hard work.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 October 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 12 Jan 2026

    A wonderful morning for our residents at St Anthony's Church service, along with holy communion. What a great way to start the New Year.

  • 10 Dec 2025

    Residents had a great afternoon playing a quiz involving musical hats.

  • 02 Dec 2025

    A fantastic afternoon sampling different puddings, inspired by residents past recipes. Our local councillor was also in attendance & helped judge the best pudding.

Upcoming Events

There are no upcoming events for Barchester Westgate House Care Home.

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Westgate House Care Home.

Meet the Team (6)

Sharon Izzard
Sharon IzzardJob Title:General ManagerJoined: 2025

My name is Sharon and I am the General Manager at Westgate House care home. I am a Registered Nurse with my background area working as a Community Nurse before moving into care homes. My passion is working with older people who are living with Dementia and Palliative Care.

My vision for Westgate House is to grow and develop a strong team, supporting our residents with not only their physical health but also their wellbeing and social engagement.

I am driven, passionate and experienced with caring for people with many different health conditions, supporting people living with dementia and encouraging the inclusion of all with being a part of this amazing home.

Lavinia Istrate
Lavinia IstrateJob Title:Deputy ManagerJoined: 2025

Hello, my name is Lavinia and I am the Deputy Manager here at Westgate House. I am passionate about working with the elderly and I am focused on providing the best possible care for them. It is wonderful to work with such a fantastic team and in a beautiful home that offers our residents fulfilling lives.

Tracy Flanagan
Tracy FlanaganJob Title:Home administratorJoined: 2022

I have been working at Westgate House since January 2022.

I started working as an administrator assistant and was offered a promotion. I have a great team who support me with two assistants.

Rifna Begum
Rifna BegumJob Title:Head of HousekeepingJoined: 2022

Rifna started as a housekeeping assistant and was then promoted to Head of housekeeping.

Due to my work ethic and my drive to always work hard, it was only after a few months of working with Westgate House that I was promoted to Head of Housekeeping.

This mindset of treating my workplace like a home enables me to work hard and ensure my surroundings are always presentable, clean and tidy, just as anyone would do in their own home.

Sandra Riley
Sandra RileyJob Title:Head ChefJoined: 2021
Hello, my name is Sandra. I am the Head Chef here at Westgate House.

I have been working at Westgate House since August 2021 and I love this team and the residents. With over twenty-five years of chef experience, I know how to make the residents happy at every meal time. Whilst I enjoy introducing residents to some of my Caribbean food, it is also important that I provide a wide range of traditional English dishes too - it wouldn't be Friday without Fish 'N' Chips!

Bibi Persaud
Bibi PersaudJob Title:Activities CoordinatorJoined: 2024

Bibi is new to Westgate House and is looking forward to getting to know our residents. Bibi has experience in offering activities.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Westgate House Care Home to verify any information. View our terms and conditions. Barchester Westgate House Care Home has an Enhanced Service -more info.