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Barchester Westgate House Care Home

178 Romford Road, Forest Gate, London E7 9HY
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Barchester Westgate House Care Home, London
Barchester Westgate House Care Home, London
Barchester Westgate House Care Home, London

Proudly part of the Barchester Healthcare group, boasting 30 years of care experience, Westgate House is a purpose-built care home located in the Forest Gate area of East London. They provide first-class 24-hour nursing care and expert residential and nursing care for people with dementia, as well as care for those with physical disabilities.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored...  

Care Provided by Barchester Westgate House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,271N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Westgate House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sharon Izzard (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (80)

Barchester Westgate House Care Home Reviews (98)

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9.2

Barchester Westgate House Care Home has a Review Score of 9.2 (9.151) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester Westgate House Care Home has 98 reviews.

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Review from M M (Resident / Service User) published on 9 September 2020 Submitted via Postal Card
Overall Experience

I find the staff very helpful with shopping and all of the things I need. The rooms are very clean and the food is good, the laundry service is good. Overall the home is very good. If I had to choose a home this is the place I would like to be.

Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

I am very pleased we could meet your expectations. Thank you for your review.

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Review from L W (Daughter of Resident) published on 17 August 2020 Submitted via Postal Card
Overall Experience

My dad has been a resident at Barchester Westgate House Care Home since January 2020. I find the home clean, friendly staff and very experienced. The whole home is very welcoming.

Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

Many thanks for your review and your kind words. We aim to continue to give person centred care.

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Review from Julie C (Daughter of Resident) published on 24 July 2020 Submitted via Website
Overall Experience
I would like to thank the staff at Westgate House for all of their support and help during an extremely stressful time of trying to get my father appropriate care. From the first time I went into the care home to enquire about a placement the staff have been friendly and helpful. The manager has been in communication with me throughout the process and always made me feel listened to and has supported me in my quest to find a caring home for my dad. Thank you for all of the help in arranging a smooth transfer for my dad from hospital to Westgate House.

It has been a difficult time as I am not allowed to visit him due to the isolation period, but the staff arranged a Zoom meeting so that I could see how my dad was settling in to the home. Thank you.

Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

Julie, we are glad we could be if service. Dad is adjusting well to his new home. Many thanks for the review. We will continue to make his stay as person-centered as possible.

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Review from E J (Resident / Service User) published on 14 July 2020 Submitted via Postal Card
Overall Experience

I am respected and I receive good care and always happy with my carers because they are my family.

Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

I am so happy you are happy with Westgate, especially during this pandemic. I am very happy that we are still providing quality care. Many thanks for your review!

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Review from E R (Resident / Service User) published on 9 July 2020 Submitted via Postal Card
Overall Experience
My experience in this home has been good in the sense that everybody is relaxed and feels at home. Meals are home-cooked and therefore taste homely. The staff, especially at supervisory level, are helpful and make the one's stay a bit more relaxed.

In short, it has served its purpose in my case, in particular, that it caters for people from different ethnic groups and gender. A job well done!

Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

I am so glad that you are having an amazing experience in your home. I am happy we continue to meet your needs, especially during this pandemic.

Many thanks for your review.

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Review from O D (Resident / Service User) published on 23 June 2020 Submitted via Postal Card
Overall Experience

I find the staff caring and friendly. They treat me with dignity and respect. I get a wide range of food of my choice, Caribbean and Asian food. The care I received is excellent and I am happy to be here.

Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home
I am very happy you are loving the care you are receiving in your home! Glad the food is meeting your expectations.

Many thanks for your review.

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Review from O O (Resident / Service User) published on 23 June 2020 Submitted via Postal Card
Overall Experience

I have been here for some time now and I find the staff very nice and respectful and if I want, I can talk to the Manager at any time. I am very active when doing activities. I am loving the food and I get a variety of what I like.

Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home
I am very happy we at Westgate can provide person-centred care to you. I am also glad to hear that you can reach out to management at any point in time to discuss any concerns.

Many thanks for your review!

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Review from B O (Resident / Service User) published on 23 June 2020 Submitted via Postal Card
Overall Experience

I am enjoying my stay here. All staff is lovely, treating me with dignity and respect. We get a variety of food, African, Caribbean, Asian, and desserts are to die for!

Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home
I am very glad the diversity of food is being met and the quality care!

Many thanks for your review.

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Review from E E (Resident / Service User) published on 23 June 2020 Submitted via Postal Card
Overall Experience

With the new chef, I am getting all my African meals. Altogether the whole country is on lockdown but the activities session is still going on an am deeply involved.

Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

I am glad you still feel a sense of normalcy in your home and even better. Thank you so much for the review.

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Review from Shirley D (Daughter of Resident) published on 13 May 2020 Submitted via Website
Overall Experience
I would like to thank all of the carers’, staff and management on behalf of myself and family for providing a fantastic, reliable, compassionate, caring service of care to our mum and all the other residents residing at Westgate House, not only through this terrible outbreak of Coronavirus but prior to this every single day!
They provide good nourishing food and drink. Activities before the outbreak and during are well thought through and include everybody. It is a happy, loving environment and mum is so lucky to be living within this special home! Words cannot tell you enough about these truly wonderful, compassionate people who are looking after our loved ones!
Thank you so much all of you who are loyal and true to the care profession and residents.
Where would we be without you all and risking your own wellbeing?

Thank you all from the bottom of our hearts. You are all remarkable people and am happy to say our friends and extended family.

Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

Many thanks for your heartfelt review Shirley we truly appreciate this. Mum is a very valuable member of the Westgate family.

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Review from A B (Husband of Resident) published on 25 February 2020 Submitted via Postal Card
Overall Experience

This home is excellent. No more needs to be said.

Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

I am very happy we met your expectations. Thank you for your recognition.

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Review from Maria Teresa (Sister of Resident) published on 25 February 2020 Submitted via Postal Card
Overall Experience

We celebrated the 50th birthday of my sister in Westgate House Care Home on Sunday February 9th. The manager was very good as she offered us the dining for our visitors. The place was very nice and accommodating, all the staff were supportive to us during this party. They are very good and patient to help our visitors and always beside, ready to help. Thank you very much. It was a very fantastic party for my sister. She was very happy. More power to all the staff.

Reply from Catherine Ogbogu-Sang, General Manager at Barchester Westgate House Care Home

I am so happy we could accommodate such a priceless memorable event. I am also glad you were very happy with the turnout and support from the amazing staff. We definitely appreciate it. We truly aim to provide person-centred care at Westgate House Nursing Home.

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Review from Sarah W (Daughter of Resident) published on 9 August 2019 Submitted via Website
Overall Experience

My mum was here for around 3 weeks and in the time she was here the care given to her was disgusting. She has been screamed at by a member of staff in her face and had a lot of aggression towards her for absolutely no reason. She is unable to walk and care for herself so requires somebody to help me with pretty much everything. She was left for over 45 minutes soiled and nobody cared to change her. This is outrageous as nobody should be treated like this no matter what. Although the care home itself is rather nice and looks appealing the staff and services are very far from it. I had high hopes and put a lot of faith into my mum being here and have been let down seriously by the service and treatment she has received. I am very disappointed with her care.

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Review from Geoffrey R (Husband of Resident) published on 17 January 2019 Submitted via Postal Card
Overall Experience

The staff is willing, courteous and compassionate. All is clean and smells clean. Patient's dignity is respected and visitors made welcome. My wife is so lucky to be here.

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Review from Rosamund D (Wife of Resident) published on 4 January 2019 Submitted via Postal Card
Overall Experience
Management new ideas and strategies has improved relationships between families and residents in Westgate House.
Staff are more responsive and alert to their duty of care to residents.

Relatives are well informed of events and achievements and award in a well-composed newsletter with pictures to support every event.

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Review from Christopher D (Respite Resident) published on 18 December 2018 Submitted via Postal Card
Overall Experience

Very happy with my care. I came and could not walk and left the home walking because of the fantastic nursing care I received. The staff and management team are all fantastic. The care for me and went the extra mile to make sure my wound improves. I will miss them all.

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Review from Leza M (Sister of Resident) published on 31 October 2018 Submitted via Postal Card
Overall Experience

My sister was treated with friendliness, respect and professionalism. The staff are caring to my sister from her first day to her last. Thank you.

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Review from M G (Daughter of Resident) published on 15 August 2018 Submitted via Postal Card
Overall Experience
The staff are always very helpful and welcoming when I visit. There are always members of staff who are very kind and make sure mum and myself are comfortable and have everything we need.
It is important to me that mum's clothes, hair and appearance is clean and tidy. She is always 100% clean, tidy and smiling.
Mum's room is always fresh, clean and spotless.
Mum has been in this home just over 6 months.

I feel that all my mother's needs are met, someone is always keeping an eye on her, or close by, making sure she is OK. Mum smiles a lot which makes my heart feel glad and gives me peace of mind. Thank you.

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Review from Violet D (Sister-in-law of Resident) published on 13 May 2018 Submitted via Postal Card
Overall Experience

Only good things to say. Lovely.

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Review from Sheva W (Wife of Resident) published on 13 May 2018 Submitted via Postal Card
Overall Experience

I feel very much at ease that my husband is in this care home. I believe I made the right choice. The staff are so warm and reassuring always - I sincerely thank them for the love and care they are giving to both my husband and myself. God bless them all, their work is not easy, I have done such work in the past so I appreciate what they are doing.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 October 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 12 Jan 2026

    A wonderful morning for our residents at St Anthony's Church service, along with holy communion. What a great way to start the New Year.

  • 10 Dec 2025

    Residents had a great afternoon playing a quiz involving musical hats.

  • 02 Dec 2025

    A fantastic afternoon sampling different puddings, inspired by residents past recipes. Our local councillor was also in attendance & helped judge the best pudding.

Upcoming Events

There are no upcoming events for Barchester Westgate House Care Home.

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Westgate House Care Home.

Meet the Team (6)

Sharon Izzard
Sharon IzzardJob Title:General ManagerJoined: 2025

My name is Sharon and I am the General Manager at Westgate House care home. I am a Registered Nurse with my background area working as a Community Nurse before moving into care homes. My passion is working with older people who are living with Dementia and Palliative Care.

My vision for Westgate House is to grow and develop a strong team, supporting our residents with not only their physical health but also their wellbeing and social engagement.

I am driven, passionate and experienced with caring for people with many different health conditions, supporting people living with dementia and encouraging the inclusion of all with being a part of this amazing home.

Lavinia Istrate
Lavinia IstrateJob Title:Deputy ManagerJoined: 2025

Hello, my name is Lavinia and I am the Deputy Manager here at Westgate House. I am passionate about working with the elderly and I am focused on providing the best possible care for them. It is wonderful to work with such a fantastic team and in a beautiful home that offers our residents fulfilling lives.

Tracy Flanagan
Tracy FlanaganJob Title:Home administratorJoined: 2022

I have been working at Westgate House since January 2022.

I started working as an administrator assistant and was offered a promotion. I have a great team who support me with two assistants.

Rifna Begum
Rifna BegumJob Title:Head of HousekeepingJoined: 2022

Rifna started as a housekeeping assistant and was then promoted to Head of housekeeping.

Due to my work ethic and my drive to always work hard, it was only after a few months of working with Westgate House that I was promoted to Head of Housekeeping.

This mindset of treating my workplace like a home enables me to work hard and ensure my surroundings are always presentable, clean and tidy, just as anyone would do in their own home.

Sandra Riley
Sandra RileyJob Title:Head ChefJoined: 2021
Hello, my name is Sandra. I am the Head Chef here at Westgate House.

I have been working at Westgate House since August 2021 and I love this team and the residents. With over twenty-five years of chef experience, I know how to make the residents happy at every meal time. Whilst I enjoy introducing residents to some of my Caribbean food, it is also important that I provide a wide range of traditional English dishes too - it wouldn't be Friday without Fish 'N' Chips!

Bibi Persaud
Bibi PersaudJob Title:Activities CoordinatorJoined: 2024

Bibi is new to Westgate House and is looking forward to getting to know our residents. Bibi has experience in offering activities.

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