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- Barchester Westgate House Care Home







Proudly part of the Barchester Healthcare group, boasting 30 years of care experience, Westgate House is a purpose-built care home located in the Forest Gate area of East London. They provide first-class 24-hour nursing care and expert residential and nursing care for people with dementia, as well as care for those with physical disabilities.
A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored...
Care Provided by Barchester Westgate House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Westgate House Care Home for full pricing details and T&Cs.
Contact Barchester Westgate House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Sharon Izzard (General Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
Room Information
- Single Rooms (80)
Barchester Westgate House Care Home Reviews (98)
Barchester Westgate House Care Home has a Review Score of 9.2 (9.151) out of 10, based on 12 reviews in the last 2 years.
Over all time Barchester Westgate House Care Home has 98 reviews.
I find the staff very helpful with shopping and all of the things I need. The rooms are very clean and the food is good, the laundry service is good. Overall the home is very good. If I had to choose a home this is the place I would like to be.
I am very pleased we could meet your expectations. Thank you for your review.
My dad has been a resident at Barchester Westgate House Care Home since January 2020. I find the home clean, friendly staff and very experienced. The whole home is very welcoming.
Many thanks for your review and your kind words. We aim to continue to give person centred care.
It has been a difficult time as I am not allowed to visit him due to the isolation period, but the staff arranged a Zoom meeting so that I could see how my dad was settling in to the home. Thank you.
Julie, we are glad we could be if service. Dad is adjusting well to his new home. Many thanks for the review. We will continue to make his stay as person-centered as possible.
I am respected and I receive good care and always happy with my carers because they are my family.
I am so happy you are happy with Westgate, especially during this pandemic. I am very happy that we are still providing quality care. Many thanks for your review!
In short, it has served its purpose in my case, in particular, that it caters for people from different ethnic groups and gender. A job well done!
I am so glad that you are having an amazing experience in your home. I am happy we continue to meet your needs, especially during this pandemic.
Many thanks for your review.
I find the staff caring and friendly. They treat me with dignity and respect. I get a wide range of food of my choice, Caribbean and Asian food. The care I received is excellent and I am happy to be here.
Many thanks for your review.
I have been here for some time now and I find the staff very nice and respectful and if I want, I can talk to the Manager at any time. I am very active when doing activities. I am loving the food and I get a variety of what I like.
Many thanks for your review!
I am enjoying my stay here. All staff is lovely, treating me with dignity and respect. We get a variety of food, African, Caribbean, Asian, and desserts are to die for!
Many thanks for your review.
With the new chef, I am getting all my African meals. Altogether the whole country is on lockdown but the activities session is still going on an am deeply involved.
I am glad you still feel a sense of normalcy in your home and even better. Thank you so much for the review.
They provide good nourishing food and drink. Activities before the outbreak and during are well thought through and include everybody. It is a happy, loving environment and mum is so lucky to be living within this special home! Words cannot tell you enough about these truly wonderful, compassionate people who are looking after our loved ones!
Thank you so much all of you who are loyal and true to the care profession and residents.
Where would we be without you all and risking your own wellbeing?
Thank you all from the bottom of our hearts. You are all remarkable people and am happy to say our friends and extended family.
Many thanks for your heartfelt review Shirley we truly appreciate this. Mum is a very valuable member of the Westgate family.
This home is excellent. No more needs to be said.
I am very happy we met your expectations. Thank you for your recognition.
We celebrated the 50th birthday of my sister in Westgate House Care Home on Sunday February 9th. The manager was very good as she offered us the dining for our visitors. The place was very nice and accommodating, all the staff were supportive to us during this party. They are very good and patient to help our visitors and always beside, ready to help. Thank you very much. It was a very fantastic party for my sister. She was very happy. More power to all the staff.
I am so happy we could accommodate such a priceless memorable event. I am also glad you were very happy with the turnout and support from the amazing staff. We definitely appreciate it. We truly aim to provide person-centred care at Westgate House Nursing Home.
My mum was here for around 3 weeks and in the time she was here the care given to her was disgusting. She has been screamed at by a member of staff in her face and had a lot of aggression towards her for absolutely no reason. She is unable to walk and care for herself so requires somebody to help me with pretty much everything. She was left for over 45 minutes soiled and nobody cared to change her. This is outrageous as nobody should be treated like this no matter what. Although the care home itself is rather nice and looks appealing the staff and services are very far from it. I had high hopes and put a lot of faith into my mum being here and have been let down seriously by the service and treatment she has received. I am very disappointed with her care.
The staff is willing, courteous and compassionate. All is clean and smells clean. Patient's dignity is respected and visitors made welcome. My wife is so lucky to be here.
Staff are more responsive and alert to their duty of care to residents.
Relatives are well informed of events and achievements and award in a well-composed newsletter with pictures to support every event.
Very happy with my care. I came and could not walk and left the home walking because of the fantastic nursing care I received. The staff and management team are all fantastic. The care for me and went the extra mile to make sure my wound improves. I will miss them all.
My sister was treated with friendliness, respect and professionalism. The staff are caring to my sister from her first day to her last. Thank you.
It is important to me that mum's clothes, hair and appearance is clean and tidy. She is always 100% clean, tidy and smiling.
Mum's room is always fresh, clean and spotless.
Mum has been in this home just over 6 months.
I feel that all my mother's needs are met, someone is always keeping an eye on her, or close by, making sure she is OK. Mum smiles a lot which makes my heart feel glad and gives me peace of mind. Thank you.
Only good things to say. Lovely.
I feel very much at ease that my husband is in this care home. I believe I made the right choice. The staff are so warm and reassuring always - I sincerely thank them for the love and care they are giving to both my husband and myself. God bless them all, their work is not easy, I have done such work in the past so I appreciate what they are doing.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 October 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 12 Jan 2026
A wonderful morning for our residents at St Anthony's Church service, along with holy communion. What a great way to start the New Year.
- 10 Dec 2025
Residents had a great afternoon playing a quiz involving musical hats.
- 02 Dec 2025
A fantastic afternoon sampling different puddings, inspired by residents past recipes. Our local councillor was also in attendance & helped judge the best pudding.
There are no upcoming events for Barchester Westgate House Care Home.
Awards / Recognitions (15)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Westgate House Care Home.
Meet the Team (6)

My name is Sharon and I am the General Manager at Westgate House care home. I am a Registered Nurse with my background area working as a Community Nurse before moving into care homes. My passion is working with older people who are living with Dementia and Palliative Care.
My vision for Westgate House is to grow and develop a strong team, supporting our residents with not only their physical health but also their wellbeing and social engagement.
I am driven, passionate and experienced with caring for people with many different health conditions, supporting people living with dementia and encouraging the inclusion of all with being a part of this amazing home.

Hello, my name is Lavinia and I am the Deputy Manager here at Westgate House. I am passionate about working with the elderly and I am focused on providing the best possible care for them. It is wonderful to work with such a fantastic team and in a beautiful home that offers our residents fulfilling lives.

I have been working at Westgate House since January 2022.
I started working as an administrator assistant and was offered a promotion. I have a great team who support me with two assistants.

Rifna started as a housekeeping assistant and was then promoted to Head of housekeeping.
Due to my work ethic and my drive to always work hard, it was only after a few months of working with Westgate House that I was promoted to Head of Housekeeping.
This mindset of treating my workplace like a home enables me to work hard and ensure my surroundings are always presentable, clean and tidy, just as anyone would do in their own home.

I have been working at Westgate House since August 2021 and I love this team and the residents. With over twenty-five years of chef experience, I know how to make the residents happy at every meal time. Whilst I enjoy introducing residents to some of my Caribbean food, it is also important that I provide a wide range of traditional English dishes too - it wouldn't be Friday without Fish 'N' Chips!

Bibi is new to Westgate House and is looking forward to getting to know our residents. Bibi has experience in offering activities.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Westgate House Care Home to verify any information. View our terms and conditions. Barchester Westgate House Care Home has an Enhanced Service -more info.