What types of Care is Barchester Westgate House Care Home registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Barchester Westgate House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Westgate House Care Home to the centre of London?

7.8 mile(s) as the crow flies, distance by road may be significantly further.

Barchester Westgate House Care Home, 178 Romford Road, Forest Gate, London E7 9HY

Review from Samuel N (Son of Resident) published on 31 March 2025
Submitted via Website • Report

Overall Experience

My dad has been a resident at Westgate House Care Home for over 1 year. He is very happy there.
He has Vascular Dementia and needs help with his 'daily needs', such as washing & shaving, dressing etc. He has a lovely room with its own toilet and sink, so he can maintain his own continents. He loves

the food (which smells lovely). And the staff are great company and are friendly towards him.
My dad joins in daily activities which he enjoys and is taken out regularly so he gets fresh air and fun.
Westgate House have a lovely garden, which is lovely for visitors to sit out with the resident.
I have had a whole year of 'Peace of mind' knowing my dad is well cared for and in a safe place .

Reply from Barchester, Admin at Barchester Westgate House Care Home

Thank you for your great feedback Samuel. We are delighted your father is happy at Westgate House and such peace of mind for yourself.

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Review from Jaqueline J (Respite Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience

I came to the home straight from having a mastectomy. From arrival to leaving the service, across the whole home has been outstanding. All staff work tirelessly for their patients always with kindness, compassion, patience and love. Nothing was too much, they were so attentive to my needs. I would recommend

this care home as a place where you are included, given the highest quality of care and all staff have an excellent work ethic, professional yet personal.

Reply from The Admin Team, Admin at Barchester Westgate House Care Home

Thank you Jackie for your review. It was a pleasure to have you stay at Westgate House care home. We are glad that everything worked out for you. We will continue to make improvements in the home and look forward to working with you in the return. We will escalate your feedback to the team.

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Review from Sandra J (Daughter of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience

My mum stayed for two weeks respite at Westgate. My brother and I were very pleased with the care our mum received.
Friendly and caring staff looked after her very well, had no complaints. We could visit when we wanted to so saw the workings of the home at different times, no concerns if Mum needed

longer-term care she has said she would have no worries about returning.
Thank you all at Westgate House.

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Review from Thomas A (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience

My mum had her first respite stay. Was quite anxious. The staff were reassuring. Good welcoming atmosphere. Well cared for. Was a nice break. Treated with dignity. Returned home well. Will look to rebook.

Reply from Barchester Westgate House Care Home, Admin at Barchester Westgate House Care Home

Thank you for your comment. It was a pleasure looking after your mother. We are looking forward to her return soon.

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Review from L A (Respite Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience

As a post-op patient recently discharged from hospital and requiring respite care, this was probably not the optimal facility to cater for my specific needs. But this should not detract from the amazing, incredible hard work and dedication shown by the staff members towards the care of the even more

vulnerable residents of the home. The staff here should be constantly recognised for their selflessness and efforts towards making life as comfortable as possible for the main residents.

Reply from Barchester, The Feedback Team at Barchester Westgate House Care Home

Thanks for taking the time to leave your review and for your kind words in regard to our team. Though your review is positive, we can see the star rating is a little lower than we'd like to see and we would really like to explore this further, if you do have any further feedback to share, please do let us know by emailing. We do hope you are on the mend from your recent operation and we wish you a speedy recovery. Kind regards, Barchester's Customer Feedback Team.

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Review from Jeni L (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience

The care home has exceeded all expectations.
Staff are very friendly and professional.
Home is comfortable and clean, food is lovely, menu is first-class.
Security and safety are great.

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Review from Eddie L (Son of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience

There are some very nice, friendly, caring staff/nurse at this nursing home.
I'm happy my father is staying here. It gives us the peace of mind that he is being looked after and cared for.
My father says "The staff are nice and hardworking!"

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Review from Linda C (Respite Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience

I came into Barchester Westgate House Care Home for a post-operation respite for two weeks. The staff in all departments have been kind, helpful, cheerful, friendly and accommodated my needs as soon as I arrived a week later than planned. The staff have helped me regain my independence as my mobility

from my hip replacement has improved. I also have a lot of skin allergies, the staff have helped me to control and rehydrate from the rash I had on my back. I made the right choice to take two weeks' respite at Westgate House and have nothing but praise for the care they take of everyone. Thank you.

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Review from Sonny B (Private Carer of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience

During my recent visit to Westgate House to conduct a review on one of the residents, I was thoroughly impressed by the overall atmosphere and operations of the facility. From the moment I stepped through the doors, it was evident that Westgate House prioritizes a welcoming and inclusive environment

for both residents and visitors alike. One aspect that stood out to me was the exceptional organization and professionalism demonstrated by the staff. They were not only efficient in their duties but also exuded warmth and genuine care towards the residents. Their dedication to their roles was palpable, and it was clear that they were committed to providing the best possible support and assistance to those under their care.

Reply from Tombizodwa Theresa Zuwaradoka, General Manager at Barchester Westgate House Care Home

Thank you for your feedback. At Westgate House, we strive to create a homely atmosphere for our residents and visitors. We appreciate your comments.

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Review from M T (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience

My mum is a resident at Westgate House and I have always been happy with the care she receives and if this was not the case I would have taken her out of this home and into another but we remain here because of the culture and inclusivity.
Thank you for taking good care of my mum.

Reply from Tombizodwa Theresa Zuwaradoka, General Manager at Barchester Westgate House Care Home

Thank you for your kind words about our home, we greatly appreciate your feedback.

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Review from J G (Mother of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience

Overall experience has been good. Whenever I have had issues about my son's care the staff always go the extra mile to help.
My son is happy with the care he has been receiving.
I feel he is safe and content.

Reply from Tombizodwa Theresa Zuwaradoka, General Manager at Barchester Westgate House Care Home

Thank you for your kind words about the staff and the home. We greatly appreciate your feedback.

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Review from N M (Daughter of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience

Well looked after. Food is nice. Staff are friendly. Always clean and smells fresh. Staff are empathetic and kind. Rooms could be more secure as reading glasses and toiletries missing.

Reply from Tombizodwa Theresa Zuwaradoka, General Manager at Barchester Westgate House Care Home

Thank you for your feedback. We will take steps to enhance room security for our residents. When bringing toiletries, kindly notify the staff so they can store them securely in the lockable cabinet in the room.

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Review from P P (Son of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience

Visiting my father is always lovely, the carers are always polite and courteous, always helpful and lovely. They seem to go out of their way to help and look after my father and have a marvellous way about them. My father seems happy and is looked after and medical assistance is always a priority. The

added bonus is that the home never smells of urine - I can't praise them enough.

Reply from Tombizodwa Theresa Zuwaradoka, General Manager at Barchester Westgate House Care Home

Thank you for your positive review. We value your comments about our staff and the care home.

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Review from Shaine R (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience

I cannot praise the staff enough (admin and nursing) for their diligent care and the professional way they run the place my mum now calls 'home'.
The environment is always friendly, clean and staff personable. My mum has settled down/in well with the help of the staff, so thank you all.

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Review from Cherrelle P (Great-Niece of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience

Excellent service. The staff were very welcoming and pleasant. Thank you for having us.

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Review from E E (Wife of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience

Overall an excellent care home. Messages did not always reach the person they were intended for and information was not volunteered, but this was not intentional - an oversight. My husband is moving soon, but this is so that he can be nearer his family. I would have been more than happy to leave him

at Westgate otherwise.

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Review from Neil B (Son of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience

An excellent home and the staff are very professional and caring. The premises are attractive and kept very clean.

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Review from H E (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience

My father has been in Westgate House Care Home for over a month and has settled in well.
The staff have been so kind and caring, and I know he’s in safe hands.
The meals always provide a choice and are of very high quality. My father thoroughly enjoys them and looks very well as a result.
Our family

was able to celebrate his recent birthday at the home. The staff decorated a room specially and also provided an amazing cake.
I’m so grateful for the care he has received. All the staff have been unfailingly cheerful and welcoming whenever we visit.

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Review from C D (Daughter of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience

My father resided at Westgate House Care Home for 10 months sadly passing away in December 2022. Throughout his time at the nursing home, he was treated with the utmost care and dignity. The staff took special care of the whole family's well-being during my dad's final weeks. As a family, we are very

grateful to have found this nursing home.

Reply from Hugo Gomes Ruela, General Manager at Barchester Westgate House Care Home

Thank you so much for your feedback. It was lovely having Dad living with us and an absolute pleasure to be able to support him throughout this period of his life. We wish you and your family all the best.

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Review from L H (Daughter of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience

My mum's been in Westgate for a month now, and the staff have been very friendly and extremely good - informing us of any concerns and what Mum likes, etc. They let us know when they feel concerned about anything, i.e. not taking meds or eating. One thing I do wish is they allow Mum to find her feet,

I know she's unstable, and they have to assure her safety, but it's only since taken into the hospital she's been unsteady - she needs to build her muscles up again.

Reply from Hugo Gomes Ruela, General Manager at Barchester Westgate House Care Home

Hello! Thank you for much for your feedback; it really helps us continuously drive improvements to the care we deliver. If you'd like, we would be happy to organize a care review so we can share with you the measures in place to meet mum's needs and make adjustments to her requirements.

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