Barchester Westgate House Care Home

178 Romford Road, Forest Gate, London E7 9HY

Situated in beautiful gardens, Westgate House is a purpose-built care home located in the Forest Gate area of East London. They provide first-class 24-hour nursing care, expert residential and nursing care for people with dementia in the Memory Lane Community and care for those with Physical Disabilities.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. Dedication can be seen across the board - in their cooking, hospitality and in organising activities for residents. Facilities such as hairdressing, chiropody, dentist, opticians and physiotherapy are available.

Staff are committed to delivering person centred care for every resident to enable everyone to enjoy a fullfilling and stimulating environment in which they can thrive. Residents are encouraged to be independant wherever possible and support is available where needed.

Owners think you'll find they're ideally suited to meet your needs now and in the future.

Why not arrange a visit and see for yourself!

Group: Barchester Healthcare Ltd

Person in charge: Frances Nri (Manager)

Local Authority / Social Services: London Borough of Newham Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Asperger Syndrome • Cancer Care • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): French, Hindi, Kikuyu, Gikuyu, Swahili, Urdu

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Westgate House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Barchester Westgate House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Barchester Westgate House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.337 for Barchester Westgate House Care Home is calculated as follows: ( (129 Excellents x 5) + (103 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 258 Ratings = 4.337

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for Barchester Westgate House Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 12 Reviews ÷ 16 Target = 0.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Barchester Westgate House Care Home has a Review Score of 9.1 (9.087) from 22 Reviews


Average Ratings

  • Excellent
    10
  • Good
    11
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Westgate House Care Home?

  • Extremely LIKELY
    15
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Barchester Westgate House Care Home

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    4
  • Wife of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

I feel very much at ease that my husband is in this care home. I believe I made the right choice. The staff are so warm and reassuring always - I sincerely thank them for the love and care they are giving to both my husband and myself. God bless them all, their work is not easy, I have done such work in the past so I appreciate what they are doing.

How likely would you be to recommend Barchester Westgate House Care Home? Extremely Likely

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Average Rating:   4 out of 5

Only good things to say. Lovely.

How likely would you be to recommend Barchester Westgate House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The staff at Westgate House have provided an extremely high standard of care. They have done everything possible to make my mum feel settled and comfortable. They are very professional and attend to her medical and emotional needs. Everyone is so kind and supportive to the residents.

How likely would you be to recommend Barchester Westgate House Care Home? Extremely Likely

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Average Rating:   5 out of 5

This was a good review, on the whole, I found I was given helpful information held in a calming environment which always helps at these times, hopefully, this will continue.

How likely would you be to recommend Barchester Westgate House Care Home? Likely

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Average Rating:   3.7 out of 5

The care home staff at this facility are very good especially the receptionist - very helpful and always well presented. Nothing is too much trouble for her. It's always nice to see a smiling face when entering a building.

How likely would you be to recommend Barchester Westgate House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

The environment and staff projected both a professional and family feel. I cannot fault the service provided and given my grandmother condition, she was happy and very well looked after.

How likely would you be to recommend Barchester Westgate House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter's carers work very well with her making sure her needs are met. When I visit my daughter, she appears very happy. I am very happy with Westgate House Care Home.

How likely would you be to recommend Barchester Westgate House Care Home? Likely

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Average Rating:   4.6 out of 5

My mum was a resident from March to December when she died. From our first visit to the home we knew it was right for Mum. The first person we met who showed us around was friendly and welcoming. What was also good to see was the way the staff were friendly, kind and supportive to each other. It really was like being in a family and not a home. Mum was always treated with respect and her dignity was always taken into account. She was encouraged to make friends and we were always made welcome. Mum was happy.

How likely would you be to recommend Barchester Westgate House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

What can I say apart from thank you to all the staff on the 1st-floor, kitchen and activity staff and basically the manager and her team. The activities were fantastic and plentiful for the residents throughout December and the Christmas day lunch and festive celebrations were brilliant all the residents and us the family who attended had a wonderful time, mum was so happy. Thank you and a happy 2018.

How likely would you be to recommend Barchester Westgate House Care Home? Extremely Likely

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Average Rating:   5 out of 5

We are not all perfect, as we all have our flaws, but regarding this place, I have never regretted being part of this community of great people. The hospitality is good, as both staff and management are supportive.

The management team are always available to listen and attend to my needs. In short, I am glad to be here, to meet some lovely and supportive staff.

How likely would you be to recommend Barchester Westgate House Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

I find the staff caring, hardworking and friendly.

How likely would you be to recommend Barchester Westgate House Care Home? Likely

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Average Rating:   4 out of 5

A very good interaction between staff and residents. Also good interactions between staff and visitors. The care offered to the residents is excellent.
Once when I bought my mother's sister for a visit one of the care assistants offered us tea and cakes, which was well appreciated as we had had a long journey, but she didn't know that.

How likely would you be to recommend Barchester Westgate House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My father is getting great care and attention and as a result of this, his health and demeanour have vastly improved over the time that he has spent here. It was a long wait, but I am so convinced that it was worth it.

How likely would you be to recommend Barchester Westgate House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My experience of Westgate House to date has generally been satisfactory. The staff have shown me respect as is due to me.

How likely would you be to recommend Barchester Westgate House Care Home? Likely

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Average Rating:   3.8 out of 5

Extremely friendly home, very clean and everybody is so cheerful.

How likely would you be to recommend Barchester Westgate House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband enjoyed his stay in the Barchester Romford Road, London.
All the staff were kind and considerate. Many, many thanks for your kindness.

How likely would you be to recommend Barchester Westgate House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Short staffed, bad basic communication skills, taking and making raised issues personal, no empathy for ill residents, lack of management expertise and complaint handling, risk management very poor. Staff not trained to manage basic tasks e.g reporting broken or faulty equipment. 121 package provided but not in full operation due to being short staffed.
No staff available to assist disabled semi-independent visitors at main door/reception.

How likely would you be to recommend Barchester Westgate House Care Home? Extremely Unlikely

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Average Rating:   1.8 out of 5

My mother has been her since October last year. She is very well looked after. She is clean and tidy and her needs are well catered for. She has dementia. The staff are friendly and willing to follow any family directives and personal preferences. However she attends activities in the morning but gets bored afternoons and evenings. I visit regularly at different times but otherwise she is well looked after.

How likely would you be to recommend Barchester Westgate House Care Home? Likely

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Average Rating:   4.1 out of 5

I find the staff helpful and caring to my dad. They keep me informed about any problems with my dad which helps a lot. This home is well managed clean and always smells clean very inviting and friendly.

How likely would you be to recommend Barchester Westgate House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Westgate nursing home is a friendly environment that does an amazing job in caring fro its residents and creating an environment that is conducive to its residents.

How likely would you be to recommend Barchester Westgate House Care Home? Likely

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Average Rating:   4 out of 5

My wife was a resident at Westgate House for 9 years. We celebrated our 60th Wedding Anniversary here in 2004, we got a nice telegram from the Queen. When my wife sadly passed away, I planted a rose tree in her memory in Westgate garden. The home is so welcoming and I was so happy with the care they gave my wife. I come here three times a week to talk to people, to be friends because I enjoy going to Westgate House.

How likely would you be to recommend Barchester Westgate House Care Home? Extremely Likely

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Average Rating:   5 out of 5

This is my mothers second short stay at Westgate. Overall from the management assessment to the care and attention that my mother received on both occasions, I found it to be of excellent standard. The staff have shown great attention to detail in caring for mum. The staff have taken the time to get to know mum as an individual and have noted her personal needs very well. Thank god for Westgate House.

How likely would you be to recommend Barchester Westgate House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Westgate House Care Home