Barchester Westgate House Care Home

178 Romford Road, Forest Gate, London E7 9HY
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9.4 95 Reviews
  • Barchester Westgate House Care Home, London
Proudly part of the Barchester Healthcare group, boasting 30 years of care experience, Westgate House is a purpose-built care home located in the Forest Gate area of East London. They provide first-class 24-hour nursing care and expert residential and nursing care for people with dementia, as well as care for those with physical disabilities.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. Dedication can be seen across the board - in their cooking, hospitality and in organising activities for residents. Facilities such as hairdressing, chiropody, dentist, opticians and physiotherapy are available.

Staff are committed to delivering person centred care for every resident to enable everyone to enjoy a fulfilling and stimulating environment in which they can thrive. Residents are encouraged to be independent wherever possible and support is available where needed.

Why not arrange a visit and see for yourself.
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Care Provided by Barchester Westgate House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Westgate House Care Home to find out the exact price for your requirements.

Contact Barchester Westgate House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Westgate House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Pamela Mauchaza (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (80)

Barchester Westgate House Care Home Reviews (95)

9.4

Barchester Westgate House Care Home has a Review Score of 9.4 (9.383) out of 10, based on 12 reviews in the last 2 years.
Over all time Barchester Westgate House Care Home has 95 reviews.

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Reviewer Connection to Barchester Westgate House Care Home
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Total of 95, showing 21-40
Review from L H (Daughter of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum's been in Westgate for a month now, and the staff have been very friendly and extremely good - informing us of any concerns and what Mum likes, etc. They let us know when they feel concerned about anything, i.e. not taking meds or eating. One thing I do wish is they allow Mum to find her feet,
I know she's unstable, and they have to assure her safety, but it's only since taken into the hospital she's been unsteady - she needs to build her muscles up again.
Reply from Hugo Gomes Ruela, General Manager at Barchester Westgate House Care Home

Hello! Thank you for much for your feedback; it really helps us continuously drive improvements to the care we deliver. If you'd like, we would be happy to organize a care review so we can share with you the measures in place to meet mum's needs and make adjustments to her requirements.

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Review from Lucy W (Granddaughter of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been in this home for almost two years and I cannot fault her care. She always seems happy and well kept when I see her. New Covid restrictions are over I can take my children into the home and staff are always very welcoming.
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Review from Selean S (Daughter of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good caring and very clean and very friendly staff.
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Review from A B (Grandson of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just a big thank you for looking after my grandmother. Your staff are caring and professional. Very clean environment. Feel happy knowing you are caring for my grandmother.
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Review from Stephen B (Cousin of Resident) published on 3 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin came for four weeks of respite care following an initial visit to assess the facility. We have found all of the staff, from the managers, nursing staff, carers, housekeeping staff, activity organiser and reception team friendly, helpful and caring. They quickly established a rapport with us
and my cousin. We feel she has benefited from her stay and would like to thank everyone involved.
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Review from Mark K (Son-in-law of Resident) published on 2 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very clean and tidy care home, with very friendly, dedicated staff. The residents are very well looked after in a well maintained and secure environment.
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Review from M D (Granddaughter of Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Seen lots of improvements in decoration inside of the building. In regards to my grandmother, I have seen many improvements, and we are happy. Still missing items, Bible, gold earrings but otherwise a big improvement on treatment from the pandemic, she now looks like she is being looked after. Food,
not 100% satisfied, still not seeing Caribbean food as promised? Pizza and beans are not good, hard base for someone with hardly any teeth, which was hard seeing her chew her food.
Reply from Hugo Gomes Ruela, General Manager at Barchester Westgate House Care Home

Thank you for your feedback.
Would you like to come along and see me regarding any points that you feel we can improve on?
I look forward to hearing from you.
Kind regards.

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Review from Z S (Civil Partner of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Barchester Westgate is a very good home with excellent staff and management. Nothing is too much for them and they take good care of my partner. The staff are all friendly and helpful. If we had any issues I would feel confident to raise them with staff and management. I am very happy with the care
provided. Thank you.
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Review from Nancy E (Daughter of Resident) published on 15 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff have been amazing including the night staff they go the extra mile to ensure my mum is comfortable as well as myself.
The relationship I have with my mum's carers they both always relay all information to me regarding my mum and gives me the ability to have trust in them whenever I am unable
to visit on a daily basis.
All the staff go above and beyond to give me support and they always make sure that your well-being is a priority if you are in their presence, especially during difficult times.
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Review from S G (Niece of Resident) published on 13 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found my aunt to be well cared for. She is always clean and tidy and comfortable.
She enjoys the food and always clears her plate.
Her room is clean and tidy. The staff are friendly and caring but obviously very busy.
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Review from J W (Wife of Resident) published on 13 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm very pleased with the care my husband is given.
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Review from D H (Mother of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very respectful staff. The food and drinks are varied. Good communication. All provisions have been met.
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Review from N E (Husband of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is well managed and the staff are kind and helpful.
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Review from Kenneth D (Brother-in-law of Resident) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Westgate is a very pleasant home. Most of the staff are very friendly and helpful. They look after residents with care and respect. Very clean and always a nice, friendly face you can always talk to.
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Review from Clifford J (Respite Resident) published on 20 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The welcoming was great and the residents were well looked after. I can see and feel it. Great people. Had a good reception. Lovely staff, looked after me well and joined in with the residents. Many thanks.
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Review from Elisha D (Respite Resident) published on 13 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Stayed here for a three-week respite and overall standards were good and a few of the care staff that I interacted with on first floor were excellent.
Everybody was friendly and welcoming, including management, receptionists, domestic team, maintenance and kitchen staff.
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Review from Claire T (Daughter of Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home! Mum has been welcomed like one of the family. She is always relaxed and happy when I see her or talk to her on the phone. Staff are all very kind and helpful. The home is always clean and smells nice, more like a hotel! Very happy with everything so far!
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Review from J M (Friend of Resident) published on 6 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and pleasant staff.
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Review from Julliet W (Aunt of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service received today was outstanding. We were greeted by staff who showed us professionalism throughout. I am happy and appreciative of the service.
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Review from L H (Sister of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Currently under Covid-19 lockdown so difficult to assess all the services, however, it has been a mixture of fantastic service in terms of video calls and better communication of staff and family. However, there has also been vital things that have gone wrong too i.e leaving him in bed and an unexplained
fall.
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Current Review Score: 9.4 (9.383)

Overview of Review Score

The Review Score of 9.4 (9.383) out of 10 for Barchester Westgate House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.695 for Barchester Westgate House Care Home is calculated as follows: ( (106 Excellents x 5) + (28 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 141 Ratings = 4.695
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.688 Points relating to the number of positive Reviews for Barchester Westgate House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 11 Positive Reviews ÷ 16 = 0.688
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Sharon

Sharon Izzard

Job Title: General Manager Joined: 2025

My name is Sharon and I am the General Manager at Westgate House care home. I am a Registered Nurse with my background area working as a Community Nurse before moving into care homes. My passion is working with older people who are living with Dementia and Palliative Care.


My vision for Westgate House is to grow and develop a strong team, supporting our residents with not only their physical health but also their wellbeing and social engagement.


I am driven, passionate and experienced with caring for people with many different health conditions, supporting people living with dementia and encouraging the inclusion of all with being a part of this amazing home.

Tracy

Tracy Flanagan

Job Title: Home administrator Joined: 2022

I have been working at Westgate House since January 2022.


I started working as an administrator assistant and was offered a promotion. I have a great team who support me with two assistants.

Elena

Elena Munro

Job Title: Administrator assistant Joined: 2023

Elena has worked at Westgate House for a year now. I have enjoyed my time here so far, it's always busy, which I love.


The residents and families have made me feel so welcome. The staff have been helpful and supportive.

Rifna

Rifna Begum

Job Title: Head of Housekeeping Joined: 2022

Rifna started as a housekeeping assistant and was then promoted to Head of housekeeping.


Due to my work ethic and my drive to always work hard, it was only after a few months of working with Westgate House that I was promoted to Head of Housekeeping.


This mindset of treating my workplace like a home enables me to work hard and ensure my surroundings are always presentable, clean and tidy, just as anyone would do in their own home.

Sandra

Sandra Riley

Job Title: Head Chef Joined: 2021

Hello, my name is Sandra. I am the Head Chef here at Westgate House.
I have been working at Westgate House since August 2021 and I love this team and the residents. With over twenty-five years of chef experience, I know how to make the residents happy at every meal time. Whilst I enjoy introducing residents to some of my Caribbean food, it is also important that I provide a wide range of traditional English dishes too - it wouldn't be Friday without Fish 'N' Chips!

Bibi

Bibi Persaud

Job Title: Activities Coordinator Joined: 2024

Bibi is new to Westgate House and is looking forward to getting to know our residents. Bibi has experience in offering activities.

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