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Barchester Westgate House Care Home

178 Romford Road, Forest Gate, London E7 9HY
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Barchester Westgate House Care Home, London
Barchester Westgate House Care Home, London
Barchester Westgate House Care Home, London

Proudly part of the Barchester Healthcare group, boasting 30 years of care experience, Westgate House is a purpose-built care home located in the Forest Gate area of East London. They provide first-class 24-hour nursing care and expert residential and nursing care for people with dementia, as well as care for those with physical disabilities.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored...  

Care Provided by Barchester Westgate House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,271N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Westgate House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sharon Izzard (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (80)

Barchester Westgate House Care Home Reviews (98)

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9.2

Barchester Westgate House Care Home has a Review Score of 9.2 (9.151) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester Westgate House Care Home has 98 reviews.

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Showing 98 reviews matching selected criteria
Review from Neil B (Son of Resident) published on 17 May 2023 Submitted via Postal Card
Overall Experience

An excellent home and the staff are very professional and caring. The premises are attractive and kept very clean.

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Review from H E (Daughter of Resident) published on 16 May 2023 Submitted via Website
Overall Experience
My father has been in Westgate House Care Home for over a month and has settled in well.
The staff have been so kind and caring, and I know he’s in safe hands.
The meals always provide a choice and are of very high quality. My father thoroughly enjoys them and looks very well as a result.
Our family was able to celebrate his recent birthday at the home. The staff decorated a room specially and also provided an amazing cake.

I’m so grateful for the care he has received. All the staff have been unfailingly cheerful and welcoming whenever we visit.

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Review from C D (Daughter of Resident) published on 9 February 2023 Submitted via Postal Card
Overall Experience

My father resided at Westgate House Care Home for 10 months sadly passing away in December 2022. Throughout his time at the nursing home, he was treated with the utmost care and dignity. The staff took special care of the whole family's well-being during my dad's final weeks. As a family, we are very grateful to have found this nursing home.

Reply from Hugo Gomes Ruela, General Manager at Barchester Westgate House Care Home

Thank you so much for your feedback. It was lovely having Dad living with us and an absolute pleasure to be able to support him throughout this period of his life. We wish you and your family all the best.

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Review from L H (Daughter of Resident) published on 31 October 2022 Submitted via Postal Card
Overall Experience

My mum's been in Westgate for a month now, and the staff have been very friendly and extremely good - informing us of any concerns and what Mum likes, etc. They let us know when they feel concerned about anything, i.e. not taking meds or eating. One thing I do wish is they allow Mum to find her feet, I know she's unstable, and they have to assure her safety, but it's only since taken into the hospital she's been unsteady - she needs to build her muscles up again.

Reply from Hugo Gomes Ruela, General Manager at Barchester Westgate House Care Home

Hello! Thank you for much for your feedback; it really helps us continuously drive improvements to the care we deliver. If you'd like, we would be happy to organize a care review so we can share with you the measures in place to meet mum's needs and make adjustments to her requirements.

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Review from Lucy W (Granddaughter of Resident) published on 3 October 2022 Submitted via Postal Card
Overall Experience

My nan has been in this home for almost two years and I cannot fault her care. She always seems happy and well kept when I see her. New Covid restrictions are over I can take my children into the home and staff are always very welcoming.

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Review from Selean S (Daughter of Resident) published on 3 October 2022 Submitted via Postal Card
Overall Experience

Very good caring and very clean and very friendly staff.

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Review from A B (Grandson of Resident) published on 13 June 2022 Submitted via Postal Card
Overall Experience

Just a big thank you for looking after my grandmother. Your staff are caring and professional. Very clean environment. Feel happy knowing you are caring for my grandmother.

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Review from Stephen B (Cousin of Resident) published on 3 June 2022 Submitted via Postal Card
Overall Experience

My cousin came for four weeks of respite care following an initial visit to assess the facility. We have found all of the staff, from the managers, nursing staff, carers, housekeeping staff, activity organiser and reception team friendly, helpful and caring. They quickly established a rapport with us and my cousin. We feel she has benefited from her stay and would like to thank everyone involved.

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Review from Mark K (Son-in-law of Resident) published on 2 June 2022 Submitted via Postal Card
Overall Experience

A very clean and tidy care home, with very friendly, dedicated staff. The residents are very well looked after in a well maintained and secure environment.

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Review from M D (Granddaughter of Resident) published on 10 May 2022 Submitted via Postal Card
Overall Experience

Seen lots of improvements in decoration inside of the building. In regards to my grandmother, I have seen many improvements, and we are happy. Still missing items, Bible, gold earrings but otherwise a big improvement on treatment from the pandemic, she now looks like she is being looked after. Food, not 100% satisfied, still not seeing Caribbean food as promised? Pizza and beans are not good, hard base for someone with hardly any teeth, which was hard seeing her chew her food.

Reply from Hugo Gomes Ruela, General Manager at Barchester Westgate House Care Home
Thank you for your feedback.
Would you like to come along and see me regarding any points that you feel we can improve on?
I look forward to hearing from you.

Kind regards.

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Review from Z S (Civil Partner of Resident) published on 20 April 2022 Submitted via Postal Card
Overall Experience

Barchester Westgate is a very good home with excellent staff and management. Nothing is too much for them and they take good care of my partner. The staff are all friendly and helpful. If we had any issues I would feel confident to raise them with staff and management. I am very happy with the care provided. Thank you.

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Review from Nancy E (Daughter of Resident) published on 15 April 2022 Submitted via Website
Overall Experience
All staff have been amazing including the night staff they go the extra mile to ensure my mum is comfortable as well as myself.
The relationship I have with my mum's carers they both always relay all information to me regarding my mum and gives me the ability to have trust in them whenever I am unable to visit on a daily basis.

All the staff go above and beyond to give me support and they always make sure that your well-being is a priority if you are in their presence, especially during difficult times.

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Review from S G (Niece of Resident) published on 13 April 2022 Submitted via Postal Card
Overall Experience
I have found my aunt to be well cared for. She is always clean and tidy and comfortable.
She enjoys the food and always clears her plate.

Her room is clean and tidy. The staff are friendly and caring but obviously very busy.

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Review from J W (Wife of Resident) published on 13 April 2022 Submitted via Postal Card
Overall Experience

I'm very pleased with the care my husband is given.

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Review from N E (Husband of Resident) published on 12 April 2022 Submitted via Postal Card
Overall Experience

The home is well managed and the staff are kind and helpful.

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Review from D H (Mother of Resident) published on 12 April 2022 Submitted via Postal Card
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Very respectful staff. The food and drinks are varied. Good communication. All provisions have been met.

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Review from Kenneth D (Brother-in-law of Resident) published on 18 March 2022 Submitted via Postal Card
Overall Experience

Westgate is a very pleasant home. Most of the staff are very friendly and helpful. They look after residents with care and respect. Very clean and always a nice, friendly face you can always talk to.

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Review from Clifford J (Respite Resident) published on 20 September 2021 Submitted via Website
Overall Experience

The welcoming was great and the residents were well looked after. I can see and feel it. Great people. Had a good reception. Lovely staff, looked after me well and joined in with the residents. Many thanks.

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Review from Elisha D (Respite Resident) published on 13 August 2021 Submitted via Website
Overall Experience
Stayed here for a three-week respite and overall standards were good and a few of the care staff that I interacted with on first floor were excellent.

Everybody was friendly and welcoming, including management, receptionists, domestic team, maintenance and kitchen staff.

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Review from Claire T (Daughter of Resident) published on 6 August 2021 Submitted via Postal Card
Overall Experience

Lovely care home! Mum has been welcomed like one of the family. She is always relaxed and happy when I see her or talk to her on the phone. Staff are all very kind and helpful. The home is always clean and smells nice, more like a hotel! Very happy with everything so far!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 October 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 12 Jan 2026

    A wonderful morning for our residents at St Anthony's Church service, along with holy communion. What a great way to start the New Year.

  • 10 Dec 2025

    Residents had a great afternoon playing a quiz involving musical hats.

  • 02 Dec 2025

    A fantastic afternoon sampling different puddings, inspired by residents past recipes. Our local councillor was also in attendance & helped judge the best pudding.

Upcoming Events

There are no upcoming events for Barchester Westgate House Care Home.

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Westgate House Care Home.

Meet the Team (6)

Sharon Izzard
Sharon IzzardJob Title:General ManagerJoined: 2025

My name is Sharon and I am the General Manager at Westgate House care home. I am a Registered Nurse with my background area working as a Community Nurse before moving into care homes. My passion is working with older people who are living with Dementia and Palliative Care.

My vision for Westgate House is to grow and develop a strong team, supporting our residents with not only their physical health but also their wellbeing and social engagement.

I am driven, passionate and experienced with caring for people with many different health conditions, supporting people living with dementia and encouraging the inclusion of all with being a part of this amazing home.

Lavinia Istrate
Lavinia IstrateJob Title:Deputy ManagerJoined: 2025

Hello, my name is Lavinia and I am the Deputy Manager here at Westgate House. I am passionate about working with the elderly and I am focused on providing the best possible care for them. It is wonderful to work with such a fantastic team and in a beautiful home that offers our residents fulfilling lives.

Tracy Flanagan
Tracy FlanaganJob Title:Home administratorJoined: 2022

I have been working at Westgate House since January 2022.

I started working as an administrator assistant and was offered a promotion. I have a great team who support me with two assistants.

Rifna Begum
Rifna BegumJob Title:Head of HousekeepingJoined: 2022

Rifna started as a housekeeping assistant and was then promoted to Head of housekeeping.

Due to my work ethic and my drive to always work hard, it was only after a few months of working with Westgate House that I was promoted to Head of Housekeeping.

This mindset of treating my workplace like a home enables me to work hard and ensure my surroundings are always presentable, clean and tidy, just as anyone would do in their own home.

Sandra Riley
Sandra RileyJob Title:Head ChefJoined: 2021
Hello, my name is Sandra. I am the Head Chef here at Westgate House.

I have been working at Westgate House since August 2021 and I love this team and the residents. With over twenty-five years of chef experience, I know how to make the residents happy at every meal time. Whilst I enjoy introducing residents to some of my Caribbean food, it is also important that I provide a wide range of traditional English dishes too - it wouldn't be Friday without Fish 'N' Chips!

Bibi Persaud
Bibi PersaudJob Title:Activities CoordinatorJoined: 2024

Bibi is new to Westgate House and is looking forward to getting to know our residents. Bibi has experience in offering activities.

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