Woodland Hall, in Stanmore, Middlesex, has 72 beds available for residential care, with many elderly people enjoying their retirement within its friendly and comfortable environment with good access to local amenities.
The home is owned by UK care provider Care UK, who have more than 80 care facilities available throughout the UK as part of a growing portfolio of accommodation for elderly and vulnerable citizens to receive temporary and permanent care.
The home believes in supporting independent living, encouraging personal freedoms and organising personal care plans to ensure that all residents receive an appropriate level of attention and medical expertise.
Group: Care UK Nursing & Residential Care Services
Person in charge: Olga Richardson (Home Manager)
Local Authority / Social Services: London Borough of Harrow Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 72 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Parkinson's Disease • Schizophrenia
Admission Information: Fully contracted with NHS Harrow. Ages 65+.
Languages Spoken by Staff (other than English): Gujarati, Nepali
Single Rooms: 72
Rooms with ensuite WC: 72
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Woodland Hall: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9 (maximum of 10) for Woodland Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Woodland Hall in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.414 for Woodland Hall is calculated as follows: ( (63 Excellents x 5) + (56 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 128 Ratings = 4.414
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.625 Points relating to the number of positive Reviews for Woodland Hall is based on 9 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 9 Reviews ÷ 14.4 Target = 0.625
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Woodland Hall has a Review Score of 9 (9.039) from 11 Reviews
Review submitted from a Postal Card by Joseph C (Husband of Resident) on Thursday 10 May 2018. Relates to December 2017.
My wife has been a resident for over 9 years. I am so thankful that she was placed in
Woodland Hall. The care and attention has been wonderful. Thank you Care UK.
How likely would you be to recommend Woodland Hall? Extremely Likely
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Review submitted from a Postal Card by G L (Son-in-law of Resident) on Wednesday 2 May 2018. Relates to April 2018.
The staff in the rehab unit go the extra mile and are very caring. There is flexibility over meals (they will make toast for instance if the patient fancies it). There is no pressure put on the patient, but they are encouraged to help themselves get better. Relatives and friends are made very welcome. At the sign of any problems, the nursing staff are quick to act.
How likely would you be to recommend Woodland Hall? Extremely Likely
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Review submitted from a Postal Card by Clara F (Sister-in-law of Resident) on Wednesday 18 April 2018. Relates to March 2018.
We are very pleased with all the staff that have a lot of patience.
How likely would you be to recommend Woodland Hall? Extremely Likely
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Review submitted from a Website Submission by stewart B (Resident) on Tuesday 13 February 2018. Relates to February 2018.
Thank you to all the excellent staff who looked after me for 44 days whilst I was in Hillside Unit Woodlands Hall rehab. The carers really put themselves out to ensure my happiness and well being. Since I can't name, I am emailing the home directly with those who went beyond normal service. The physios did a fantastic job, so much so that at my hospital check-up this week, they were amazed at my progress. especially when I entered the home, I never believed I was going to walk again. Now, I'm home with crutches and able to go outside in dry weather. The chefs had the patience to help when I didn't like the menu, treating me like a customer in a restaurant rather than a patient. The cleaning staff were always friendly, and helpful. My Hillside Unit manager was very efficient and helpful as for were the nurses especially one person who was very friendly and always had a smile and time to talk to patients.
How likely would you be to recommend Woodland Hall? Extremely Likely
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Review submitted from a Postal Card by A W (Brother of Resident) on Monday 15 January 2018. Relates to January 2018.
I visited my sister yesterday to take her out for lunch but in view of the weather, she preferred to stay in. While she had lunch, I took the opportunity to discuss a possible move with the manager.
She listened intensively and made a number of wise observations from her experience. It was a very useful discussion. My sister has a very good carer who had changed her 3 times today through her incontinence. She is very patient and even loving.
How likely would you be to recommend Woodland Hall? Extremely Likely
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Review submitted from a Postal Card by Carol B (Friend of Resident) on Thursday 21 December 2017. Relates to December 2017.
Exceptionally welcoming from all staff.
Exceptionally clean and warm.
Exceptionally good help and care for residents.
How likely would you be to recommend Woodland Hall? Extremely Likely
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Review submitted from a Postal Card by Anthony W (Husband of Resident) on Friday 8 September 2017. Relates to August 2017.
My wife has been a permanent resident for three years. During this time I have been confident that she has been well looked after, both personally and medically. I have been kept informed of any changes in her condition and been able to discuss and agree to the action being taken.
The staff are friendly and have a close, kindly relationship with the residents. The home is well maintained, providing a comfortable environment.
How likely would you be to recommend Woodland Hall? Extremely Likely
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Review submitted from a Postal Card by P D (Son of Resident) on Thursday 17 August 2017. Relates to August 2017.
Facilities are good for dementia patients, with small friendly lounges, ready access to toilets nearby and easy access to gardens and courtyard.
Staff are friendly and attentive but not obtrusive. Good to see regular staff faces who know who you are. My mother presently sleeps poorly at night and this is getting good attention to resolve.
How likely would you be to recommend Woodland Hall? Likely
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Review submitted from a Postal Card by Jill W (Daughter of Resident) on Thursday 10 August 2017. Relates to August 2017.
Every time I visit my mother, the staff are always welcoming, friendly and professional - from the carers, chef, nurse, activities staff, management and reception staff. Communication - mostly by email to the care home is answered promptly and efficiently - communication from nursing staff and carers to the family is prompt and informative also. I would thoroughly recommend the home and so does my mother!
How likely would you be to recommend Woodland Hall? Extremely Likely
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Review submitted from a Postal Card by Ellen C (Resident) on Thursday 18 May 2017. Relates to May 2017.
I am satisfied with the service provided, the staff are very helpful. I would recommend it to others.
How likely would you be to recommend Woodland Hall? Extremely Likely
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Review submitted from a Postal Card by John H (Husband of Resident) on Wednesday 17 May 2017. Relates to May 2017.
Since leaving admitted to Woodland Hall in 2013, my wife has received excellent and compassionate professional care from the staff. I have always been kept informed of her condition and also have a good relationship with the staff.
One criticism; recently the management have decided to move staff to alternative wings. The has resulted in some long term nurses and carers becoming dissatisfied as they have built up a warm, compassionate affiliation with the residents in their care.
How likely would you be to recommend Woodland Hall? Extremely Likely
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Samantha Debenham, Marketing Support Administrator at Woodland Hall responded to this review on 18 May 2017:
Thank you for taking the time to provide feedback, and for your lovely comments and scores for Woodland Hall – I’m incredibly happy to hear your kind words. In regards to the care team moving to different suites in the home, as you may know, we’ve had lots of positive changes in the home in recent months, including the opening of our newly optimised suites and the recruitment of new colleagues. In order to ensure we have a good mix of experienced team members on hand alongside newer colleagues so they can learn procedures and get to know residents, we have rotated some nurses and carers across two suites. You should, of course, continue to see the team members you already know well around the home supporting newer colleagues, and we hope that, once everyone is fully inducted, that team members will be assigned more permanently to specific suites as before. Of course, all our team members are highly knowledgeable and experienced, but we do realise that it is beneficial to residents to have continuity of carers and nurses with whom they build strong relationships, and this is what we endeavour to provide. Thank you for bearing with us during this busy and exciting time for Woodland Hall, and please do let any of the senior team in the home know if you have any further comments or suggestions now or in the future.
Bed Vacancies
posted 8 hours ago
Please call us on 0203 797 1530 for current bed vacancies
December 2017
Recipient: Care UK Nursing & Residential Care Services
Date: Friday 01 Dec 2017
April 2017
Recipient: Care UK Nursing & Residential Care Services
Date: Saturday 01 Apr 2017
February 2016
Recipient: Care UK Nursing & Residential Care Services
Date: Monday 15 Feb 2016
There are currently no Care Home Idol entrants who have performed at Woodland Hall