Park House Care Home

Mill Lane, Sandy SG19 1NL
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9.8 58 Reviews
  • Park House Care Home, Sandy
Park House care home in Sandy Bedfordshire, provides comfort and high quality care in an inviting home.

Caring, trained staff give individualised care and champion independence and personal choice.

They encourage residents to socialise and participate in a variety of activities.

Cooks prepare comforting, nutritious tasty meals, while catering to dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1501
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • Self-Funded Nursing Care: £1300 – £1500
  • Self-Funded Nursing Dementia Care: £1300 – £1502
  • RESPITE Self-Funded Residential Care: £1400 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1600

These prices are only a guideline, please contact Park House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jade Fowler (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • An assessment will be required prior to admission. We accept NHS funded and local authority funded clients
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (14)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • No restrictions on visiting. Your welcome to come and look around - or simply give the home a call.

Parking

  • Ample parking at the front of the home

Park House Care Home Reviews (58)

9.8

Park House Care Home has a Review Score of 9.8 (9.752) out of 10, based on 14 reviews in the last 2 years.
Over all time Park House Care Home has 58 reviews.

Overall Experience
  • 42
  • 14
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Date Published
  • 58
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Reviewer Connection to Park House Care Home
  • 21
  • 12
  • 5
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  • 3
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  • 1
  • 1
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Total of 58, showing 41-58
Review from V T (Daughter of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For ten days my mother was there I cannot fault the care she was given. The staff were always helpful and friendly. The kitchen staff were always happy to do an alternative. Her room was bright and clean with plenty of space. The grandchildren were made welcome and shown the chickens and grounds.
Reply from John Tillisch, Proprietor at Park House Care Home

Thank you very much for taking the time and trouble to make a review of Park House, Your comments were very positive and we are very pleased to hear that your were happy with the care given in the short time your mother was with us.

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Review from Linda A (Daughter of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, extremely pleased with our mother's care at Park House, especially as we, her family, can confirm she was not the easiest person to get on with; extremely fussy and independent, and ensured everyone knew she was around, but not easy to live with either due to her bossiness! (We would have liked
for her to have been persuaded to get out of bed, but knew she was in extreme pain, did not like the hoist, and she would scream, so not the staff's fault! Even if she could have sat on the edge of the bed, that would maybe have helped her mobility, but we understand her reluctance and would not blame the staff at all), so thanks for all that you did while she was with you; much appreciated.
Reply from John Tillisch, Proprietor at Park House Care Home

We very much appreciate the feedback. Thank you for your positive comments. The hoist can be an issue for some, and not everyone takes to having to be hoisted, but it is the only safe way to transfer people. We liked your mum for her personality, and it was a pleasure to have looked after her.

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Review from J F (Wife of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot fault Park House. My husband was there for nine months and was very happy there and settled. I also was very happy with his care. I knew he was safe and well looked after. They all are a wonderful, caring team.
Reply from John Tillisch, Proprietor at Park House Care Home

Thank you for taking the trouble to leave a review of our service. We enjoyed caring for your husband and we are glad to know you felt he was safe and well cared for while he was with us.. It is always good to have positive feedback and very motivating for our staff. Thank you again.

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Review from Richard W (Son of Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very well run with good staffing levels, nice rooms and excellent care - small enough to have a really personal touch but large enough to have good facilities and lots of expertise. Above all, however, the staff were so caring, loving and attentive - they cannot be faulted. In the time that Mum was
a resident, we always knew that she was safe, well cared for, and happy. The staff would chat to her, sing with her, hug her and laugh with her. What more could you ask for? Thank you, Park House Nursing Care Centre and your amazing staff for looking after Mum so well.
Reply from John Tillisch, Proprietor at Park House Care Home

Thank you for your very generous feedback about our service. It was very rewarding and motivating to receive your comments and the staff will be delighted to read them. It was a pleasure to have cared for your mother over the last few years. She was loved by our staff and she responded in kind with her smile and her touch. We will miss her.

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Review from Jacki G (Daughter of Resident) published on 16 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Park House is a very well run home, the rooms are good sizes and have a very homely feeling. Dad was in there for 6 months and the care he received was outstanding. The staff are friendly and will always help in any way they can. Staff keep the rooms and other areas very clean and there is always a
pleasant smell as you enter.


The manager was always there to talk to if we had questions and the nursing staff made sure dad was always comfortable. I cannot thank them enough for the level of care dad received, he was very happy there. I am so glad we have good memories of his last months. Thank you all.

Reply from John Tillisch, Proprietor at Park House Care Home

Thank you very much for your lovely review. We are so pleased to hear that you were satisfied with the care your father received. We were very fond of him and it is good to know he was happy here. As is so often the case, when we lose one of our residents we also lose their family who visited them, so we shall miss seeing you here but we send you our best wishes.

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Review from Ralph P (Son of Resident) published on 10 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home always smelt clean and was tidy with nice facilities. Individual rooms were clean, spacious and laundry was efficient. Staff friendly and appear to be well trained. Adequate numbers on duty at every visit, no obvious time pressure. I have visited to see a staff member reading the newspaper
to my Mother. Local medical team available. Food is cooked on-site and was well presented and varied. It always smelt and looked appetising. Staff monitor and record what is consumed. Off menu meals prepared as needed to encourage residents to eat. Drinks and snacks are available all day. General atmosphere is very happy. It did not feel institutional. My mother who always had pets liked the home's dog and hens. Management is available to staff, residents and family over the phone and face to face to discuss care issues. My Mother did not want to go into a home but reported that the home was nice and the staff were pleasant. Well worth checking out. I have no concerns with CQC rating.
Reply from John Tillisch, Proprietor at Park House Care Home

Thank you very much for your detailed and positive review of our service. We very much appreciate your feedback and it is good to know that both your mother and you were very satisfied overall with the care, support, and general service we provide. Thank you again!

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Review from Diane S (Wife of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Park House was a very calm, friendly place for my husband to be in his last months. He was cared for with love, dignity and compassion. He made some lovely friends of staff and residents. Activities were stimulating and varied and as a relative I was treated politely, we both felt part of a family.
The bedding maybe could be replaced but everything else was truly amazing. I was informed of all that I needed to be regarding my husband.
Reply from John Tillisch, Proprietor at Park House Care Home

Thank you very much for your kind review and for taking the time to give us your feedback. We were very pleased to receive it! We also felt that he became part of our family - the staff were very fond of him and will greatly miss him. We wish you all the very best.


From all of us at Park House.

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Review from Jackie B (Daughter of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to say a huge thank you to the owner, manager and all the staff for the care and support that was given to my Mum and the whole family. Mum spent 5 years at Park House where there was always a warm, family-friendly atmosphere. I always felt welcome and nothing was too much trouble. Mum enjoyed
watching the activities, even though she was unable to participate, celebrating birthdays and Christmas with everyone. Over the last few months of Mum's time at Park House, her care was the same high standard as always and her dignity was maintained to the end. While circumstances were difficult, due to COVID-19, I was consulted at every point with Mum's end of life care and although I was not able to be with her as much as I would have liked, I knew she was being looked after by the caring, compassionate staff, at all times. Park House has been a big part of my life and I shall miss all the residence and staff. Thank you so much for all that you have done for us.
Reply from John Tillisch, Proprietor at Park House Care Home

Thank you so much for your generous comments about our service. You felt very much part of our family here at Park House and we appreciated your involvement with the home and its activities. We noticed your obvious concern and care for your mother who we know had a special place in your heart. We shall miss mum, and you, and your friendship. Thank you again and please stay in touch.

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Review from L H (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Park House was my parents final, and fourth home - importantly, they regarded it as home, and we're happy. The staff were kind, caring and thoughtful, and always went the extra mile to ensure their happiness and comfort. They became an extended family and were loved by Mum and Dad. It was a comfort
to me, knowing they were always in good hands, and I am eternally grateful for the care they received. I cannot thank them enough.
Reply from John Tillisch, Proprietor at Park House Care Home

Thank you for taking the time and trouble to give us some feedback on the experience your mum and dad had of living at Park House. It was a pleasure to have had them with us as they both contributed to the life of the home. Your father was always a great inspiration to us and many of our staff enjoyed spending time with him. It is good to know that they considered the staff part of their extended family as that is hopefully the feeling we try to create for everyone. I am glad that you felt assured and comforted to know they were well cared for. Thank you again for your positive comments which we really appreciate.

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Review from Sam C (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Park House is a friendly and homely care home. Mum has always been looked after and cared for very well. She was always treated with respect and dignity. Staff were always helpful and polite. Nursing care was very good. We believed Mum always felt at home and safe in this environment. My only criticism
would be perhaps slight issues with staffing levels at weekends. This sometimes led to Mum not being washed or dressed before late morning.
Reply from John Tillisch, Proprietor at Park House Care Home

Thank you for taking the time to send in a review of Park House. It was nice to read that you considered that the home is friendly and homely as we do try to make it such. And also that you considered your mother to have been very well cared for. We do take on board your comments concerning staffing levels at weekends and we have tried to address this in the recent past by recruiting extra staff. We appreciate your feedback as it is important to us. Thank you!

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Review from R N (Daughter of Resident) published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always very welcoming and helpful when visiting.
Reply from Donna Aldred, Manager at Park House Care Home

Thank you very much for those kind words and your responses. We always try to ensure that Park House is the home from home everyone would wish for.

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Review from June (Friend of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my friend many times from January until the middle of March and always found her very well looked after. Everywhere was nice and clean, the staff were always very friendly and helpful. It was always nice to be offered a cup of tea and cake! As I am not able to visit my friend at the moment
I do speak to her on a regular basis and always find her quite content to be where she is. The atmosphere in the home is good, everyone speaks to the visitors which is nice and I am looking forward to when the restrictions are lifted and I can visit my friend again. Thank you for taking good care of her.
Reply from Donna Aldred, Manager at Park House Care Home

Thank you very much for those kind words. We have always strived to make Park House feel welcoming to all and appreciate your words.

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Review from Alec G (Son of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Park House looked after our mother wonderfully well during her 13 months' residence. All the staff showed very high levels of compassion and competence. I particularly liked the fact that staff do not wear uniforms to engender a sense of family between staff and residents. Mum was genuinely happy at
Park House and I could not fault it. During the COVID-19 crisis of 2020, their procedures kept the virus out of the home and it was a great relief that mum passed away peacefully, in her own bed, merely of old age. The care home is exceptionally well run and is owned by a gentleman who truly cares - there is an ongoing programme of investment in the building and facilities.
Reply from Donna Aldred, Manager at Park House Care Home

It was a pleasure to look after your Mum, and she became someone very quickly who we will miss for some time. We always try to be a true home for everyone who comes and lives with us; including their families.

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Review from Brenda B (Niece of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative has had excellent care and attention during the 11 years of her stay.
The establishment is a real home from home, always welcoming relatives of the resident. At the end of life, the deceased and relatives were treated with dignity from the staff and genuine sorrow at her passing.
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Review from Sandra C (Partner of Resident) published on 10 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner went into care in March 2010 and died on 26 March 2017 with Altzheimer's. From the day he went into the home, he was loved and cared for, so he was very happy there and whatever he asked for, if it was possible for them, he had it.


They did all they could with true happiness for him and

the home and to the very last week he was very well cared for, as well as my family and his.
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Review from Nicola M (Stepdaughter of Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Park House made my stepdad feel loved and cared for, for the 7 years he was with them. He was very happy being there. Most of the team always played with him, joked and looked after him when he was having bad days. I think it is a lovely care home who have also cared with my Mum when she visited him
at the home, even after his death. They have been very kind.
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Review from Anne H (Relative of Resident) published on 20 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our relative chose to go into Park House and was very happy, saying "this is my home". She was there for just over 7 and a half years. As dementia took over, she could be very difficult at times but was always treated with great kindness and respect by all the staff. I never once heard anyone raise
their voice to her.
She was treated as an individual and the staff went out of their way to try and find out things that she liked and to make sure she was happy. Everyone knew her well, from the ladies in the kitchen to the manager and the owner and all would pop their head around the door to see if she was alright and have a quick chat - a real "home from home". Although everything possible was done to prevent falls, my relative's health problems meant she was more susceptible than many. If one happened, or she was unwell, I was always contacted and told how she was. When she died in December 2016 in Park House, it was very peaceful and a senior nurse was with her.
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Review from Alan B (Son of Resident) published on 4 December 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
A well managed home with very welcoming, friendly and capable staff, facilities are appropriate. The food quality looks good with reasonable and varied choice with adequate sized portions. The decor and cleanliness are always to a good standard.
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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Park House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.752 for Park House Care Home is calculated as follows: ( (123 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 161 Ratings = 4.752
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Park House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Donna

Donna Aldred

Job Title: Manager Joined: 2010

Donna is an experienced RGN. She has been the manager of Park House for 13 years and this consistency allows the home to thrive under her leadership.


An expert in managing your move into care, she is available anytime on the phone for guided tours of the home - just contact us.

Karen

Karen Darlington

Job Title: Lead Nurse Joined: 2018

Karen is a registered nurse with many years of experience in various nursing roles. She has worked at Park House for over 5 years. She brings a wealth of experience to the home and as a lead nurse works closely with Donna the manager.

Andrea

Andrea Thorpe

Job Title: Lead Nurse Joined: 2018

Andrea has worked as a registered nurse all her life since she first qualified in Scotland. She has held many senior positions in a variety of healthcare settings. She performs an important role as a support for our nursing and care staff and works closely with the manager.

John

John Tillisch

Job Title: Owner Joined: 2010

John has owned and run care homes for 25 years. He has a wealth of experience in business and has invested in Park House as a priority taking it from a tired, out-of-date care home into an attractive asset which retains a homely feel whilst offering a high standard of accommodation and care.


John works closely on a day-to-day basis with Donna the manager and is supported by his wife Christine who adds a dash of flair to the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Park House Care Home to verify any information. View our terms and conditions. Park House Care Home has an Enhanced Service - more info.