Park House Care Home

Mill Lane, Sandy SG19 1NL
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9.5 61 Reviews
  • Park House Care Home, Sandy
Park House bring together professional experience and heartfelt care. Whether someone joins the Home for a short stay or is looking for somewhere to settle long-term, the team take the time to understand residents needs and help them feel seen. There is real warmth at Park House from the people – residents, families, and the brilliant team who support them.

Set just outside the centre of Sandy, Park House is a well-loved care home with a family feel. Inside, you’ll find light, comfortable rooms, friendly lounges, and a peaceful garden. Park House supports older people with a wide range of needs, including dementia, nursing, and short-stay care. Whether someone is with Park House for a few weeks of recovery or looking for a long-term home, the team take time to get everything just right.
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Care Provided by Park House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1499
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • Self-Funded Nursing Care: £1300 – £1500
  • Self-Funded Nursing Dementia Care: £1300 – £1502
  • RESPITE Self-Funded Residential Care: £1400 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1600

Our fees are based on a thorough assessment of each resident’s individual needs, ensuring that the level of care and support provided is tailored appropriately.

The price(s) shown are provided by the care home. Contact Park House Care Home for full pricing details and T&Cs.

Contact Park House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Park House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jade Fowler (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (14)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting hours are flexible to suit the needs of residents and their families. You’re welcome to visit at any time, with no set time limit. The team kindly ask that visitors are mindful of residents’ comfort during the later hours of the evening.

Parking

  • Ample complimentary parking is provided for the comfort and convenience of guests.

Park House Care Home Reviews (61)

9.5

Park House Care Home has a Review Score of 9.5 (9.477) out of 10, based on 7 reviews in the last 2 years.
Over all time Park House Care Home has 61 reviews.

Overall Experience
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Reviewer Connection to Park House Care Home
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Total of 61, showing 41-60
Review from Nichole G (Daughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents have lived at Park House for the last five years or so and, following Dad's death in November last year, my mum continues to live there. The care both my parents have received and continue to receive has been exemplary throughout. The manager and staff there do all they can to help
in all ways they can and especially to Mum since Dad passed away. Both my parents felt and feel safe and cared for at all times and I can't praise Park House enough for their care and thoughtfulness throughout.
Reply from John Tillisch, Proprietor at Park House Care HomeThank you for such a lovely review. We have loved looking after your parents - they have become part of our family as have you and the rest of your family. We are pleased to know that your parents have felt safe and cared for at all times. It has been a pleasure to care for them.
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Review from Joanne L (Daughter of Resident) published on 11 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was in Park House for just 10 weeks, but in that time he built a firm bond with the carers. They were always on hand to give him hugs when he needed them. Nothing was too much trouble and everyone from the owner and manager to the cleaning and catering staff did their utmost to ensure dad had what
he needed. Everyone is very friendly and always had time to chat to us when we visited; the nursing staff were always on hand to speak to if we had a query.
Meals were adapted to suit Dad's appetite.
The home is kept very clean and although Dad wasn't able move from his bed, I noticed that the residents in the lounge always appeared to be happy and engaged.
There is a lovely little garden area with chickens for the residents and families to sit in if they desire.
At the end I couldn't have felt more supported; the nursing staff and carers gave me the time I needed with dad but they were on hand as soon as I needed them, treating me with care and compassion.
Reply from Donna Aldred, Manager at Park House Care HomeThank you for those kind words. Everyone at Park House hopes they welcome all into our family however long they decide to stay with us.
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Review from J J (Sister-in-law of Resident) published on 28 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very pleased with the outstanding care our relative received at Park House Care Centre. He was transferred there from hospital for a end of life NHS care package. Although very ill he was always given personalised care. All the needs were met and all the clinicians gave him the best possible
care. When we visited the centre it was always clean and our relative was always very clean and fresh. We were regularly updated on his condition and informed of any changes. We could not have wished for a better care centre of we have made the choice ourselves. We cannot thank you enough for everything you did for him.
Reply from John Tillisch, Proprietor at Park House Care HomeWe appreciate the excellent feedback you have provided on all aspects of your relative's care whilst with us. It means a lot to all of us, especially our care staff who spent more time with him than anyone else. We thank you sincerely for taking the time to complete such a positive review.
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Review from V T (Daughter of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For ten days my mother was there I cannot fault the care she was given. The staff were always helpful and friendly. The kitchen staff were always happy to do an alternative. Her room was bright and clean with plenty of space. The grandchildren were made welcome and shown the chickens and grounds.
Reply from John Tillisch, Proprietor at Park House Care HomeThank you very much for taking the time and trouble to make a review of Park House, Your comments were very positive and we are very pleased to hear that your were happy with the care given in the short time your mother was with us.
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Review from Linda A (Daughter of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, extremely pleased with our mother's care at Park House, especially as we, her family, can confirm she was not the easiest person to get on with; extremely fussy and independent, and ensured everyone knew she was around, but not easy to live with either due to her bossiness! (We would have liked
for her to have been persuaded to get out of bed, but knew she was in extreme pain, did not like the hoist, and she would scream, so not the staff's fault! Even if she could have sat on the edge of the bed, that would maybe have helped her mobility, but we understand her reluctance and would not blame the staff at all), so thanks for all that you did while she was with you; much appreciated.
Reply from John Tillisch, Proprietor at Park House Care HomeWe very much appreciate the feedback. Thank you for your positive comments. The hoist can be an issue for some, and not everyone takes to having to be hoisted, but it is the only safe way to transfer people. We liked your mum for her personality, and it was a pleasure to have looked after her.
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Review from J F (Wife of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot fault Park House. My husband was there for nine months and was very happy there and settled. I also was very happy with his care. I knew he was safe and well looked after. They all are a wonderful, caring team.
Reply from John Tillisch, Proprietor at Park House Care HomeThank you for taking the trouble to leave a review of our service. We enjoyed caring for your husband and we are glad to know you felt he was safe and well cared for while he was with us.. It is always good to have positive feedback and very motivating for our staff. Thank you again.
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Review from Richard W (Son of Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very well run with good staffing levels, nice rooms and excellent care - small enough to have a really personal touch but large enough to have good facilities and lots of expertise. Above all, however, the staff were so caring, loving and attentive - they cannot be faulted. In the time that Mum was
a resident, we always knew that she was safe, well cared for, and happy. The staff would chat to her, sing with her, hug her and laugh with her. What more could you ask for? Thank you, Park House Nursing Care Centre and your amazing staff for looking after Mum so well.
Reply from John Tillisch, Proprietor at Park House Care HomeThank you for your very generous feedback about our service. It was very rewarding and motivating to receive your comments and the staff will be delighted to read them. It was a pleasure to have cared for your mother over the last few years. She was loved by our staff and she responded in kind with her smile and her touch. We will miss her.
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Review from Jacki G (Daughter of Resident) published on 16 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Park House is a very well run home, the rooms are good sizes and have a very homely feeling. Dad was in there for 6 months and the care he received was outstanding. The staff are friendly and will always help in any way they can. Staff keep the rooms and other areas very clean and there is always a
pleasant smell as you enter.


The manager was always there to talk to if we had questions and the nursing staff made sure dad was always comfortable. I cannot thank them enough for the level of care dad received, he was very happy there. I am so glad we have good memories of his last months. Thank you all.

Reply from John Tillisch, Proprietor at Park House Care HomeThank you very much for your lovely review. We are so pleased to hear that you were satisfied with the care your father received. We were very fond of him and it is good to know he was happy here. As is so often the case, when we lose one of our residents we also lose their family who visited them, so we shall miss seeing you here but we send you our best wishes.
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Review from Ralph P (Son of Resident) published on 10 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home always smelt clean and was tidy with nice facilities. Individual rooms were clean, spacious and laundry was efficient. Staff friendly and appear to be well trained. Adequate numbers on duty at every visit, no obvious time pressure. I have visited to see a staff member reading the newspaper
to my Mother. Local medical team available. Food is cooked on-site and was well presented and varied. It always smelt and looked appetising. Staff monitor and record what is consumed. Off menu meals prepared as needed to encourage residents to eat. Drinks and snacks are available all day. General atmosphere is very happy. It did not feel institutional. My mother who always had pets liked the home's dog and hens. Management is available to staff, residents and family over the phone and face to face to discuss care issues. My Mother did not want to go into a home but reported that the home was nice and the staff were pleasant. Well worth checking out. I have no concerns with CQC rating.
Reply from John Tillisch, Proprietor at Park House Care HomeThank you very much for your detailed and positive review of our service. We very much appreciate your feedback and it is good to know that both your mother and you were very satisfied overall with the care, support, and general service we provide. Thank you again!
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Review from Diane S (Wife of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Park House was a very calm, friendly place for my husband to be in his last months. He was cared for with love, dignity and compassion. He made some lovely friends of staff and residents. Activities were stimulating and varied and as a relative I was treated politely, we both felt part of a family.
The bedding maybe could be replaced but everything else was truly amazing. I was informed of all that I needed to be regarding my husband.
Reply from John Tillisch, Proprietor at Park House Care HomeThank you very much for your kind review and for taking the time to give us your feedback. We were very pleased to receive it! We also felt that he became part of our family - the staff were very fond of him and will greatly miss him. We wish you all the very best.

From all of us at Park House.
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Review from Jackie B (Daughter of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to say a huge thank you to the owner, manager and all the staff for the care and support that was given to my Mum and the whole family. Mum spent 5 years at Park House where there was always a warm, family-friendly atmosphere. I always felt welcome and nothing was too much trouble. Mum enjoyed
watching the activities, even though she was unable to participate, celebrating birthdays and Christmas with everyone. Over the last few months of Mum's time at Park House, her care was the same high standard as always and her dignity was maintained to the end. While circumstances were difficult, due to COVID-19, I was consulted at every point with Mum's end of life care and although I was not able to be with her as much as I would have liked, I knew she was being looked after by the caring, compassionate staff, at all times. Park House has been a big part of my life and I shall miss all the residence and staff. Thank you so much for all that you have done for us.
Reply from John Tillisch, Proprietor at Park House Care HomeThank you so much for your generous comments about our service. You felt very much part of our family here at Park House and we appreciated your involvement with the home and its activities. We noticed your obvious concern and care for your mother who we know had a special place in your heart. We shall miss mum, and you, and your friendship. Thank you again and please stay in touch.
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Review from L H (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Park House was my parents final, and fourth home - importantly, they regarded it as home, and we're happy. The staff were kind, caring and thoughtful, and always went the extra mile to ensure their happiness and comfort. They became an extended family and were loved by Mum and Dad. It was a comfort
to me, knowing they were always in good hands, and I am eternally grateful for the care they received. I cannot thank them enough.
Reply from John Tillisch, Proprietor at Park House Care HomeThank you for taking the time and trouble to give us some feedback on the experience your mum and dad had of living at Park House. It was a pleasure to have had them with us as they both contributed to the life of the home. Your father was always a great inspiration to us and many of our staff enjoyed spending time with him. It is good to know that they considered the staff part of their extended family as that is hopefully the feeling we try to create for everyone. I am glad that you felt assured and comforted to know they were well cared for. Thank you again for your positive comments which we really appreciate.
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Review from Sam C (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Park House is a friendly and homely care home. Mum has always been looked after and cared for very well. She was always treated with respect and dignity. Staff were always helpful and polite. Nursing care was very good. We believed Mum always felt at home and safe in this environment. My only criticism
would be perhaps slight issues with staffing levels at weekends. This sometimes led to Mum not being washed or dressed before late morning.
Reply from John Tillisch, Proprietor at Park House Care HomeThank you for taking the time to send in a review of Park House. It was nice to read that you considered that the home is friendly and homely as we do try to make it such. And also that you considered your mother to have been very well cared for. We do take on board your comments concerning staffing levels at weekends and we have tried to address this in the recent past by recruiting extra staff. We appreciate your feedback as it is important to us. Thank you!
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Review from R N (Daughter of Resident) published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always very welcoming and helpful when visiting.
Reply from Donna Aldred, Manager at Park House Care HomeThank you very much for those kind words and your responses. We always try to ensure that Park House is the home from home everyone would wish for.
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Review from June (Friend of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my friend many times from January until the middle of March and always found her very well looked after. Everywhere was nice and clean, the staff were always very friendly and helpful. It was always nice to be offered a cup of tea and cake! As I am not able to visit my friend at the moment
I do speak to her on a regular basis and always find her quite content to be where she is. The atmosphere in the home is good, everyone speaks to the visitors which is nice and I am looking forward to when the restrictions are lifted and I can visit my friend again. Thank you for taking good care of her.
Reply from Donna Aldred, Manager at Park House Care HomeThank you very much for those kind words. We have always strived to make Park House feel welcoming to all and appreciate your words.
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Review from Alec G (Son of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Park House looked after our mother wonderfully well during her 13 months' residence. All the staff showed very high levels of compassion and competence. I particularly liked the fact that staff do not wear uniforms to engender a sense of family between staff and residents. Mum was genuinely happy at
Park House and I could not fault it. During the COVID-19 crisis of 2020, their procedures kept the virus out of the home and it was a great relief that mum passed away peacefully, in her own bed, merely of old age. The care home is exceptionally well run and is owned by a gentleman who truly cares - there is an ongoing programme of investment in the building and facilities.
Reply from Donna Aldred, Manager at Park House Care HomeIt was a pleasure to look after your Mum, and she became someone very quickly who we will miss for some time. We always try to be a true home for everyone who comes and lives with us; including their families.
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Review from Brenda B (Niece of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative has had excellent care and attention during the 11 years of her stay.
The establishment is a real home from home, always welcoming relatives of the resident. At the end of life, the deceased and relatives were treated with dignity from the staff and genuine sorrow at her passing.
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Review from Sandra C (Partner of Resident) published on 10 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner went into care in March 2010 and died on 26 March 2017 with Altzheimer's. From the day he went into the home, he was loved and cared for, so he was very happy there and whatever he asked for, if it was possible for them, he had it.


They did all they could with true happiness for him and

the home and to the very last week he was very well cared for, as well as my family and his.
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Review from Nicola M (Stepdaughter of Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Park House made my stepdad feel loved and cared for, for the 7 years he was with them. He was very happy being there. Most of the team always played with him, joked and looked after him when he was having bad days. I think it is a lovely care home who have also cared with my Mum when she visited him
at the home, even after his death. They have been very kind.
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Review from Anne H (Relative of Resident) published on 20 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our relative chose to go into Park House and was very happy, saying "this is my home". She was there for just over 7 and a half years. As dementia took over, she could be very difficult at times but was always treated with great kindness and respect by all the staff. I never once heard anyone raise
their voice to her.
She was treated as an individual and the staff went out of their way to try and find out things that she liked and to make sure she was happy. Everyone knew her well, from the ladies in the kitchen to the manager and the owner and all would pop their head around the door to see if she was alright and have a quick chat - a real "home from home". Although everything possible was done to prevent falls, my relative's health problems meant she was more susceptible than many. If one happened, or she was unwell, I was always contacted and told how she was. When she died in December 2016 in Park House, it was very peaceful and a senior nurse was with her.
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Current Review Score: 9.5 (9.477)

Overview of Review Score

The Review Score of 9.5 (9.477) out of 10 for Park House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for Park House Care Home is calculated as follows: ( (71 Excellents x 5) + (10 Goods x 4) ) ÷ 81 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Park House Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (1)

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